DavidRet

Filesystem Protection

3 posts in this topic

Hello Everyone,

I would like to request some help regarding the "Filesystem Protection" Module. I am having issues turning it on.

Proof it is turned on:

XfCvd.png

AND

WfFCZ.png

But it doesnt work? I haven't a way to test it, but on startup it is DEFINITELY off. Does my other anti virus McAffe affect this?

Thanks :)

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Hello and :welcome:

Sorry you are having a problem with the protection module.

Initially just reboot the computer once or twice, then open the program > protection tab > make sure "Start protection module with Windows" is checked & both the protection modules are checked (enabled). Note: on slower systems, you may need to wait up to 10 seconds for the change to occur, as it's a live change, not just a check mark. Reboot again.

If that doesn't resolve the issue, please follow the instructions below and post back with the following logs as attachments to your next reply:

  • Checkresults.txt from mbam-check
  • A couple of protection logs, if you have them
  • DDS.txt from DDS
  • Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will permit them to pinpoint the cause and the solution for you.

Thanks!

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.

Double-click on mbam-check.exe to run it, it should then open a log file.

Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

In Windows Vista/7, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


  • When done, DDS will open two (2) logs:

    1. DDS.txt
    2. Attach.txt

  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attach.txt file in most cases.

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I see you have the setting Start file execution blocking when protection module starts. unchecked. That is the setting to start Filesystem Blocking when the protection module starts so you need to have that option checked for it to work at startup without you needing to enable it manually.

Also, to test the protection module please refer to the information here. It provides a link to safe test files which will allow you to test the protection module and verify that it is working.

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