mathimuthu

Help enabling malicious website blocking

4 posts in this topic

I recently bought Malwarebytes Anti-Malware Pro and installed in my laptop. However, the protection is only partially enabled and I can't add malicious website blocking component.

Based on the feedback in the forum, I used "mbam-clean.exe", uninstalled the software and restarted the laptop. Still I can't enable malicious website blocking protection.

I ran dds.com/dds.scr and included the requested files for your reference. I appreciate your help.

Thanks in advance.

Attach.txt

CheckResults.txt

DDS.txt

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Hello and welcome to Malwarebytes Mathimuthu

The Event Logs shown in the attach.txt log indicate that the computer is probably infected.

==== Event Viewer Messages From Past Week ========

.

10/9/2012 6:22:35 AM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error: An instance of the service is already running.

10/9/2012 6:22:04 AM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

10/9/2012 6:22:04 AM, Error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error %%-1073473535.

10/9/2012 6:21:57 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: sptd SRTSP

10/9/2012 6:20:42 AM, Error: SRTSP [5] - Error loading Symantec real time Anti-Virus driver.

10/9/2012 6:20:42 AM, Error: SRTSP [4] - Error loading virus definitions.

10/9/2012 6:10:19 AM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

10/9/2012 5:58:53 AM, Error: Microsoft-Windows-WMPNSS-Service [14332] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80070422'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.

10/8/2012 9:05:57 AM, Error: Service Control Manager [7038] - The netprofm service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The security account manager (SAM) or local security authority (LSA) server was in the wrong state to perform the security operation. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

10/8/2012 9:05:57 AM, Error: Service Control Manager [7000] - The Network List Service service failed to start due to the following error: The service did not start due to a logon failure.

10/8/2012 9:05:57 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1069" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}

10/6/2012 6:31:11 AM, Error: Schannel [36888] - The following fatal alert was generated: 40. The internal error state is 107.

10/6/2012 6:31:11 AM, Error: Schannel [36874] - An SSL 3.0 connection request was received from a remote client application, but none of the cipher suites supported by the client application are supported by the server. The SSL connection request has failed.

10/3/2012 6:11:16 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service HomeGroupProvider with arguments "" in order to run the server: {EA022610-0748-4C24-B229-6C507EBDFDBB}

10/3/2012 5:49:55 AM, Error: Service Control Manager [7000] - The TuneUp Theme Extension service failed to start due to the following error: The executable program that this service is configured to run in does not implement the service.

10/10/2012 6:02:59 AM, Error: Service Control Manager [7034] - The Splunkd service terminated unexpectedly. It has done this 1 time(s).

10/10/2012 6:02:25 AM, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147024891

10/10/2012 6:02:25 AM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: %%-2147024891

10/10/2012 6:01:54 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

10/10/2012 6:01:17 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: sptd

10/10/2012 6:00:28 AM, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.

10/10/2012 6:00:27 AM, Error: Service Control Manager [7001] - The IPsec Policy Agent service depends on the Base Filtering Engine service which failed to start because of the following error: Access is denied.

10/10/2012 6:00:26 AM, Error: Service Control Manager [7001] - The IKE and AuthIP IPsec Keying Modules service depends on the Base Filtering Engine service which failed to start because of the following error: Access is denied.

10/10/2012 6:00:19 AM, Error: Service Control Manager [7023] - The Base Filtering Engine service terminated with the following error: Access is denied.

10/10/2012 5:59:23 AM, Error: sptd [4] - Driver detected an internal error in its data structures for .

.

==== End Of File ===========================

Here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum
so a qualified helper can help you fix any malware related problems or infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
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NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.


    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
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OPTION 2

Alternatively, as a paying customer, you can contact the help desk
here

OPTION 3

If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

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