Kennyboyraven

Babylon Toolbar

34 posts in this topic

My girlfriend installed this by mistake. I've removed it following the removal instructions here but get stuck installing malwarebytes. I've run through all the FAQ posts including the malware clean and the malware cameleon. So Ive put DDS on and here are the 2 files.

attach.txt

dds.txt

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Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 48 hours, please send me a PM)

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Hi,

Slight Problem here, I got an email update on this topic from Gringo_pr which I have been following. I've come to the post to put the contents of all the notepad files and find his post has been deleted and a different set of instructions from MrC (which did not come through via email). I'll post his message contents and my notepad files for now as I've done them and dont want to mess up anymore than I've already done!

These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

Download Security Check by screen317 from here (http://screen317.spywareinfoforum.org/SecurityCheck.exe).Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

Close all open programs and internet browsers.

Double click on AdwCleaner.exe to run the tool.

Click on Delete.

Confirm each time with Ok.

Your computer will be rebooted automatically. A text file will open after the restart.

Please post the content of that logfile with your next answer.

You can find the logfile at C:\AdwCleaner[s1].txt as well.

--RogueKiller--

Download & SAVE to your Desktop RogueKiller (http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe) or from here (http://tigzy.geekstogo.com/Tools/RogueKiller.exe)

Quit all programs that you may have started.

Please disconnect any USB or external drives from the computer before you run this scan!

For Vista or Windows 7, right-click and select "Run as Administrator to start"

For Windows XP, double-click to start.

Wait until Prescan has finished ...

Then Click on "Scan" button

Wait until the Status box shows "Scan Finished"

click on "delete"

Wait until the Status box shows "Deleting Finished"

Click on "Report" and copy/paste the content of the Notepad into your next reply.

The log should be found in RKreport .txt on your Desktop

Exit/Close RogueKiller+

Gringo

----------------------------------------------------------------------

Checkup.txt >

Results of screen317's Security Check version 0.99.56

Windows XP Service Pack 3 x86

Internet Explorer 8

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Please wait while WMIC is being installed.d

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ECHO is off.

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ECHO is off.

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y

ECHO is off.

E

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s

ECHO is off.

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.65.1.1000

````````Process Check: objlist.exe by Laurent````````

Microsoft Security Essentials msseces.exe

Windows Defender MSMpEng.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C:: 18% Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log``````````````````````

Adware Cleaner[s2].txt > (As I said in my original post I'd already run this).

# AdwCleaner v2.007 - Logfile created 12/24/2012 at 10:32:10

# Updated 06/11/2012 by Xplode

# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)

# User : Julie - JULIE-LAPTOP

# Boot Mode : Normal

# Running from : C:\Documents and Settings\Julie\Desktop\AdwCleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

***** [Registry] *****

***** [internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Google Chrome v [unable to get version]

File : C:\Documents and Settings\Julie\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [8676 octets] - [20/12/2012 20:16:53]

AdwCleaner[R2].txt - [932 octets] - [20/12/2012 20:21:18]

AdwCleaner[s1].txt - [8941 octets] - [20/12/2012 20:17:40]

AdwCleaner[s2].txt - [901 octets] - [24/12/2012 10:32:10]

########## EOF - C:\AdwCleaner[s2].txt - [960 octets] ##########

RKreport.txt >

RogueKiller V8.4.1 [Dec 24 2012] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version

Started in : Normal mode

User : Julie [Admin rights]

Mode : Remove -- Date : 12/24/2012 10:44:05

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 2 ¤¤¤

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

[APPINIT][sUSP PATH] HKLM\[...]\Windows : AppInit_DLLs (c:\docume~1\alluse~1\applic~1\browse~1\25976~1.107\{c16c1~1\mngr.dll) -> REPLACED ()

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\WINDOWS\system32\drivers\etc\hosts

127.0.0.1 localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: +++++

--- User ---

[MBR] bd9fd411008910cb1776f5b476831c63

[bSP] f321c63d5e6d9e38e7d5808515224b65 : Windows XP MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 152617 Mo

User = LL1 ... OK!

User = LL2 ... OK!

+++++ PhysicalDrive1: +++++

--- User ---

[MBR] efec53acf2d31260828e1127de9f8c68

[bSP] fdbe3a76f1b9fdfb8a3d56cce088ac04 : Standard MBR Code

Partition table:

0 - [ACTIVE] FAT32 (0x0b) [VISIBLE] Offset (sectors): 32 | Size: 956 Mo

User = LL1 ... OK!

Error reading LL2 MBR!

Finished : << RKreport[1]_D_12242012_02d1044.txt >>

RKreport[1]_S_12242012_02d1039.txt ; RKreport[1]_D_12242012_02d1044.txt

I'll check the forum from now on when I get an email alert before doing anything! :)

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Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"


  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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Run the combofix. No issues in running it. Heres the log :-

ComboFix 12-12-25.01 - Julie 25/12/2012 12:42:51.1.1 - x86

Running from: c:\documents and settings\Julie\Desktop\ComboFix.exe

* Created a new restore point

.

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

.

c:\documents and settings\All Users\Application Data\1CF

c:\documents and settings\All Users\Application Data\1CF\{BA3D8634-BBEF-4A68-B5E6-05BCF5E11E2F}.swf

c:\windows\system32\SET14D.tmp

c:\windows\system32\SET151.tmp

c:\windows\system32\SET159.tmp

.

.

((((((((((((((((((((((((( Files Created from 2012-11-25 to 2012-12-25 )))))))))))))))))))))))))))))))

.

.

2012-12-25 10:09 . 2012-12-25 10:09 9310 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\IdentityCRL\production\temp\wlidui_WLIDSVC\TEXTBOX.JS

2012-12-24 10:28 . 2012-11-08 18:00 6812136 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{36AE834F-AA64-4071-9614-FE81B3B17129}\mpengine.dll

2012-12-21 13:40 . 2012-12-21 14:25 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2012-12-21 13:40 . 2012-12-21 13:40 -------- d-----w- c:\documents and settings\Julie\Application Data\Malwarebytes

2012-12-21 13:40 . 2012-12-21 13:40 35144 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys

2012-12-21 13:34 . 2012-12-21 13:34 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes

2012-12-21 13:34 . 2012-12-21 14:25 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2012-12-21 13:34 . 2012-09-29 19:54 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-12-20 20:22 . 2012-12-20 20:30 -------- d-----w- c:\documents and settings\All Users\Application Data\HitmanPro

2012-12-20 19:53 . 2012-11-08 18:00 6812136 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll

2012-12-08 15:33 . 2012-12-08 15:33 -------- d-----w- c:\documents and settings\All Users\Application Data\PC Optimizer Pro

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2012-12-16 12:23 . 2008-04-14 12:00 290560 ----a-w- c:\windows\system32\atmfd.dll

2012-12-11 20:25 . 2012-04-30 18:09 697272 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-12-11 20:25 . 2012-04-30 18:09 73656 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2012-11-13 01:25 . 2008-04-14 12:00 1866368 ----a-w- c:\windows\system32\win32k.sys

2012-11-02 02:02 . 2008-04-14 12:00 375296 ----a-w- c:\windows\system32\dpnet.dll

2012-11-01 12:17 . 2008-04-14 12:00 916992 ----a-w- c:\windows\system32\wininet.dll

2012-11-01 12:17 . 2008-04-14 12:00 43520 ------w- c:\windows\system32\licmgr10.dll

2012-11-01 12:17 . 2008-04-14 12:00 1469440 ------w- c:\windows\system32\inetcpl.cpl

2012-11-01 00:35 . 2008-04-14 12:00 385024 ------w- c:\windows\system32\html.iec

2012-10-02 18:04 . 2008-04-14 12:00 58368 ----a-w- c:\windows\system32\synceng.dll

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{1dad3af3-ef2f-4f64-ac4b-11789189fcb6}]

2012-06-11 15:22 1307728 ----a-w- c:\program files\Microsoft\BingBar\7.1.391.0\BingExt.dll

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-05-22 141848]

"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-05-22 166424]

"Persistence"="c:\windows\system32\igfxpers.exe" [2008-05-22 137752]

"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2007-01-05 872448]

"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-03-27 1040384]

"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2012-09-12 947176]

"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-05-30 59280]

"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2012-06-07 421776]

"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2009-11-18 54576]

"Zune Launcher"="c:\program files\Zune\ZuneLauncher.exe" [2011-08-05 159456]

.

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]

"CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2008-04-14 15360]

"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-02-26 437160]

.

c:\documents and settings\All Users\Start Menu\Programs\Startup\

HP Digital Imaging Monitor.lnk - [N/A]

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37]

@=""

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37.sys]

@=""

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]

@="Service"

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]

@="Service"

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"%windir%\\system32\\sessmgr.exe"=

"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=

"c:\\Program Files\\Common Files\\Apple\\Apple Application Support\\WebKit2WebProcess.exe"=

"c:\\Program Files\\iTunes\\iTunes.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpfcCopy.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpiscnapp.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgplgtupl.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgpc01.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqusgm.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqusgh.exe"=

"c:\\Program Files\\HP\\HP Software Update\\hpwucli.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\smart web printing\\SmartWebPrintExe.exe"=

.

R3 androidusb;SAMSUNG Android Composite ADB Interface Driver;c:\windows\system32\Drivers\ssadadb.sys [x]

R3 mbamchameleon;mbamchameleon;c:\windows\system32\drivers\mbamchameleon.sys [x]

R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [x]

R3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);c:\windows\system32\DRIVERS\ssadbus.sys [x]

R3 ssadmdfl;SAMSUNG Android USB Modem (Filter);c:\windows\system32\DRIVERS\ssadmdfl.sys [x]

R3 ssadmdm;SAMSUNG Android USB Modem Drivers;c:\windows\system32\DRIVERS\ssadmdm.sys [x]

R3 ssadserd;SAMSUNG Android USB Diagnostic Serial Port (WDM);c:\windows\system32\DRIVERS\ssadserd.sys [x]

S1 MpKsleec53755;MpKsleec53755;c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{36AE834F-AA64-4071-9614-FE81B3B17129}\MpKsleec53755.sys [x]

S2 BBSvc;BingBar Service;c:\program files\Microsoft\BingBar\7.1.391.0\BBSvc.exe [x]

S3 BBUpdate;BBUpdate;c:\program files\Microsoft\BingBar\7.1.391.0\SeaPort.exe [x]

.

.

--- Other Services/Drivers In Memory ---

.

*NewlyCreated* - MPKSLEEC53755

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]

HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12

HPService REG_MULTI_SZ HPSLPSVC

hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc

.

Contents of the 'Scheduled Tasks' folder

.

2012-12-24 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-30 20:25]

.

2012-12-07 c:\windows\Tasks\AppleSoftwareUpdate.job

- c:\program files\Apple Software Update\SoftwareUpdate.exe [2011-06-01 16:57]

.

2012-12-25 c:\windows\Tasks\Microsoft Antimalware Scheduled Scan.job

- c:\program files\Microsoft Security Client\MpCmdRun.exe [2012-09-12 16:25]

.

2012-12-25 c:\windows\Tasks\MpIdleTask.job

- c:\program files\Microsoft Security Client\MpCmdRun.exe [2012-09-12 16:25]

.

2012-12-25 c:\windows\Tasks\User_Feed_Synchronization-{526DACCB-9D49-472D-8274-74128A6898A0}.job

- c:\windows\system32\msfeedssync.exe [2009-03-08 03:31]

.

.

------- Supplementary Scan -------

.

uInternet Settings,ProxyOverride = *.local

TCP: DhcpNameServer = 194.168.4.100 194.168.8.100

.

- - - - ORPHANS REMOVED - - - -

.

Toolbar-10 - (no file)

Toolbar-Locked - (no file)

SafeBoot-Wdf01000.sys

SafeBoot-WudfPf

SafeBoot-WudfRd

AddRemove-Agere Systems Soft Modem - c:\windows\agrsmdel

.

.

.

**************************************************************************

.

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2012-12-25 12:47

Windows 5.1.2600 Service Pack 3 NTFS

.

scanning hidden processes ...

.

scanning hidden autostart entries ...

.

scanning hidden files ...

.

scan completed successfully

hidden files: 0

.

**************************************************************************

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_135_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_135_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

--------------------- DLLs Loaded Under Running Processes ---------------------

.

- - - - - - - > 'winlogon.exe'(836)

c:\windows\system32\igfxdev.dll

.

Completion time: 2012-12-25 12:48:40

ComboFix-quarantined-files.txt 2012-12-25 12:48

.

Pre-Run: 140,508,364,800 bytes free

Post-Run: 140,862,259,200 bytes free

.

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

UnsupportedDebug="do not select this" /debug

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

.

- - End Of File - - 2BDF752414A59660FB8C65AC5995495A

Computer state:-

IE just closes immediately still. (Window opens, white screen, nothing in url box, the closes all in a second or 2).

Haven't tried to install Malwarebytes.

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Hello

Lets get a deeper look into the system and see if something shows up.

Download and run OTL

Download OTL by Old Timer and save it to your Desktop.

  • Double click on OTL.exe to run it.
  • Under Output, ensure that Minimal Output is selected.
  • Under Extra Registry section, select Use SafeList.
  • Click the Scan All Users checkbox.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened and the that I need posted back here
    • Extra.txt <-- Will be minimized - save this one on your desktop in case I ask for it later

    [*]Please post the contents of OTL.txt in your next reply.

Gringo

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Hi,

OTL causes an error (OTL has encountered a problem and needs to close) :-

AppName: otl.exe AppVer: 3.2.69.0 ModName: kernel32.dll

ModVer: 5.1.2600.6293 Offset: 00012fd3

Ken

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Greetings,

see if this helps IE

first I would like you to go here and click on the fixit button - http://support.microsoft.com/kb/923737

Then I want you to do the following

  • Start Internet Explorer.
  • click on "safety"
  • click on "Delete Browsing History"
  • make sure all boxes are checked
  • click on "Delete"
  • click on "Tools",
  • click "Internet Options".
  • On the "Advanced" tab, click "Reset"
  • put a check mark next to "Delete Personal Settings"
  • click "Reset" to confirm
  • when complete click the "Close" button
  • restart IE

Gringo

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Hi Gringo,

Get an error the windows installer service could not be accessed when trying to run the MicrosoftFixit50195 msi

Ken

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Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit

2.Unzip the contents to a folder in a convenient location.

3.Open the folder where the contents were unzipped and run mbar.exe

4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.

5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.

6.Wait while the system shuts down and the cleanup process is performed.

7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.

8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

  • •Internet access
    •Windows Update
    •Windows Firewall

9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.

10.Verify that your system is now functioning normally.

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Hi gringo,

Ran the anti root kit, nothing found. Ran the fix damage, IE still opens, then closes. Windows Updates opens IE for a split second then closes. Automatic Updates seem to be working though. Still can't run any msi's.

Cheers

Ken

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Greetings

I want you to run these next,

Please download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  • Put a checkmark beside loaded modules.
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
  • Click the Start Scan button.
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Please download aswMBR to your desktop.

  • Double click the aswMBR.exe icon to run it
  • it will ask to download extra definitions - ALLOW IT
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

If you have any problems running either one come back and let me know

please reply with the reports from TDSSKiller and aswMBR

Gringo

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Greetings

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

 ClearJavaCache::

Folder::
c:\documents and settings\All Users\Application Data\PC Optimizer Pro

Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  1. report from Combofix
  2. let me know of any problems you may have had
  3. How is the computer doing now after running the script?

Gringo

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Hey Gringo,

Ran fine, here's the report :-

ComboFix 13-01-02.01 - Julie 02/01/2013 10:51:43.2.1 - x86

Running from: c:\documents and settings\Julie\Desktop\ComboFix.exe

Command switches used :: c:\documents and settings\Julie\Desktop\CFScript.txt

AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

* Created a new restore point

.

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

.

c:\documents and settings\All Users\Application Data\PC Optimizer Pro

.

.

((((((((((((((((((((((((( Files Created from 2012-12-02 to 2013-01-02 )))))))))))))))))))))))))))))))

.

.

2012-12-31 10:38 . 2012-11-08 18:00 6812136 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{A7055763-DD04-44B8-8C13-571079339CBF}\mpengine.dll

2012-12-29 12:41 . 2012-11-08 18:00 6812136 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll

2012-12-21 13:40 . 2012-12-21 13:40 -------- d-----w- c:\documents and settings\Julie\Application Data\Malwarebytes

2012-12-21 13:40 . 2012-12-21 13:40 35144 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys

2012-12-21 13:34 . 2012-12-21 13:34 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes

2012-12-21 13:34 . 2012-12-21 14:25 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2012-12-21 13:34 . 2012-09-29 19:54 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-12-20 20:22 . 2012-12-20 20:30 -------- d-----w- c:\documents and settings\All Users\Application Data\HitmanPro

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2012-12-16 12:23 . 2008-04-14 12:00 290560 ----a-w- c:\windows\system32\atmfd.dll

2012-12-11 20:25 . 2012-04-30 18:09 697272 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-12-11 20:25 . 2012-04-30 18:09 73656 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2012-11-13 01:25 . 2008-04-14 12:00 1866368 ----a-w- c:\windows\system32\win32k.sys

2012-11-02 02:02 . 2008-04-14 12:00 375296 ----a-w- c:\windows\system32\dpnet.dll

2012-11-01 12:17 . 2008-04-14 12:00 916992 ----a-w- c:\windows\system32\wininet.dll

2012-11-01 12:17 . 2008-04-14 12:00 43520 ------w- c:\windows\system32\licmgr10.dll

2012-11-01 12:17 . 2008-04-14 12:00 1469440 ------w- c:\windows\system32\inetcpl.cpl

2012-11-01 00:35 . 2008-04-14 12:00 385024 ------w- c:\windows\system32\html.iec

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{1dad3af3-ef2f-4f64-ac4b-11789189fcb6}]

2012-06-11 15:22 1307728 ----a-w- c:\program files\Microsoft\BingBar\7.1.391.0\BingExt.dll

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-05-22 141848]

"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-05-22 166424]

"Persistence"="c:\windows\system32\igfxpers.exe" [2008-05-22 137752]

"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2007-01-05 872448]

"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-03-27 1040384]

"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2012-09-12 947176]

"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-05-30 59280]

"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2012-06-07 421776]

"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2009-11-18 54576]

"Zune Launcher"="c:\program files\Zune\ZuneLauncher.exe" [2011-08-05 159456]

.

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]

"CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2008-04-14 15360]

"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-02-26 437160]

.

c:\documents and settings\All Users\Start Menu\Programs\Startup\

HP Digital Imaging Monitor.lnk - [N/A]

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37]

@=""

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37.sys]

@=""

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]

@="Service"

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]

@="Service"

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"%windir%\\system32\\sessmgr.exe"=

"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=

"c:\\Program Files\\Common Files\\Apple\\Apple Application Support\\WebKit2WebProcess.exe"=

"c:\\Program Files\\iTunes\\iTunes.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpfcCopy.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpiscnapp.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgplgtupl.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgpc01.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqusgm.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqusgh.exe"=

"c:\\Program Files\\HP\\HP Software Update\\hpwucli.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\smart web printing\\SmartWebPrintExe.exe"=

.

R3 androidusb;SAMSUNG Android Composite ADB Interface Driver;c:\windows\system32\Drivers\ssadadb.sys [x]

R3 BBUpdate;BBUpdate;c:\program files\Microsoft\BingBar\7.1.391.0\SeaPort.exe [x]

R3 mbamchameleon;mbamchameleon;c:\windows\system32\drivers\mbamchameleon.sys [x]

R3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);c:\windows\system32\DRIVERS\ssadbus.sys [x]

R3 ssadmdfl;SAMSUNG Android USB Modem (Filter);c:\windows\system32\DRIVERS\ssadmdfl.sys [x]

R3 ssadmdm;SAMSUNG Android USB Modem Drivers;c:\windows\system32\DRIVERS\ssadmdm.sys [x]

R3 ssadserd;SAMSUNG Android USB Diagnostic Serial Port (WDM);c:\windows\system32\DRIVERS\ssadserd.sys [x]

S2 BBSvc;BingBar Service;c:\program files\Microsoft\BingBar\7.1.391.0\BBSvc.exe [x]

.

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]

HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12

HPService REG_MULTI_SZ HPSLPSVC

hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc

.

Contents of the 'Scheduled Tasks' folder

.

2012-12-25 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-30 20:25]

.

2012-12-07 c:\windows\Tasks\AppleSoftwareUpdate.job

- c:\program files\Apple Software Update\SoftwareUpdate.exe [2011-06-01 16:57]

.

2013-01-02 c:\windows\Tasks\MpIdleTask.job

- c:\program files\Microsoft Security Client\MpCmdRun.exe [2012-09-12 16:25]

.

2013-01-02 c:\windows\Tasks\User_Feed_Synchronization-{526DACCB-9D49-472D-8274-74128A6898A0}.job

- c:\windows\system32\msfeedssync.exe [2009-03-08 03:31]

.

.

------- Supplementary Scan -------

.

uInternet Settings,ProxyOverride = *.local

TCP: DhcpNameServer = 194.168.4.100 194.168.8.100

.

- - - - ORPHANS REMOVED - - - -

.

Toolbar-Locked - (no file)

SafeBoot-85925139.sys

.

.

.

**************************************************************************

.

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2013-01-02 10:56

Windows 5.1.2600 Service Pack 3 NTFS

.

scanning hidden processes ...

.

scanning hidden autostart entries ...

.

scanning hidden files ...

.

scan completed successfully

hidden files: 0

.

**************************************************************************

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_135_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_135_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

--------------------- DLLs Loaded Under Running Processes ---------------------

.

- - - - - - - > 'explorer.exe'(3044)

c:\windows\system32\WININET.dll

c:\windows\system32\ieframe.dll

c:\windows\system32\webcheck.dll

c:\windows\system32\WPDShServiceObj.dll

.

Completion time: 2013-01-02 10:57:55

ComboFix-quarantined-files.txt 2013-01-02 10:57

ComboFix2.txt 2012-12-25 12:48

.

Pre-Run: 141,379,657,728 bytes free

Post-Run: 141,374,214,144 bytes free

.

- - End Of File - - AB7695F2359BAD8D90D7EB1FEDA08473

State if computer:

Windows + E doesnt run explorer (but other window key shortcuts still work)

IE still opens the closes immediately. Still can't run .msi 's.

Cheers

Ken

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Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

  • Programs to remove

    • Bing Bar
      Coupon Printer for Windows

Please download and install Revo Uninstaller Free

  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.

.

Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.
    Download CCleaner from here http://www.ccleaner.com/
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. default settings are fine
    • Click Run Cleaner.
    • Close CCleaner.

: Malwarebytes' Anti-Malware :

I see that you have MBAM installed - That is great!! and at this time I would like you to update it and run me a quick scan

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic

"information and logs"

  • In your next post I need the following
  1. Log From MBAM
  2. report from Hijackthis
  3. let me know of any problems you may have had
  4. How is the computer doing now?

Gringo

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Cant install Java as its an msi. want me to continue with the rest of the instructions. Revo ran ok.

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Ok the xp installer allowed me to install Java. Still getting the runtime 0 and runtime 440 errors when running mbam (which is what put me on here in the first place :) )

Cheers

Ken

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Uninstall Malwarebytes

  • Click on the Start vista-7-start.png button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or post to ask and we'll explain how to do it.

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Thanks Gringo,

Done that step by step including the restarts. Get an error installing Malwarebytes CoCreateInstance Failed; code 0x80040154 Class not registered. This is at the end and seems to be for each shortcut the installer wants to create. Error 0 and error 440 when I select to update and run malwarebytes in the window that follows the installer.

When I look at Star > Programs > Malwarebytes > its empty.

I can run the malwarebytes .exe direct from C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe but get the same Error 0 (vbAccelerator SGrid II Control)and error 440 (Automation error).

Cheers

Ken

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Hello

I would like you to use system restore to before you started trying to clean the computer and if possible before the infections started

Gringo

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Gringo,

Done, no babylon toolbar installed, and IE works now. Want me to try and install and run malwarebytes now?

Ken

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