Paji

Ukash virus disabled safe mode and task manager

4 posts in this topic

My laptop has been infected with the UKASH virus and I unable to boot into Safe Mode at all. I have tried to use puppy linux and the kaspersky rescue disk and it won't boot from either of this. Puppy Linux does not load, complains about a missing file. Kaspersky rescue disk starts to load but the CD ROM drive makes an awful sound and then evetually it fails to boot and once again reports a file is not found. Sounds to me like the virus is preventing the boot from the CD's.

I can boot into windows normally but I don't want to do this as the virus is encrypting the files if I start windows normally.

Any ideas how I can remove the virus ?

Paji

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Hello Paji and welcome to MalwareBytes forums.

What is the Windows version ??

When did this issue first appear?

Tell me, if you have the windows operating system cd/dvd ?

tell me, if this system has a USB port and you have a new (clean) USB-flash-thumb drive

If you have access to a clean system, where you can download the tools we need.

I would prefer that to insure clean/safe downloads.

IF this is running Vista or Windows 7, then .....

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

OR If you have the Windows o.s. DVD, then To enter System Recovery Options, by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

On the System Recovery Options menu you will get the following options:


    • Startup Repair
    • System Restore
    • Windows Complete PC Restore
    • Windows Memory Diagnostic Tool
    • Command Prompt i_arrow-l.gif

    [*]Select Command Prompt

    [*]In the command window type in notepad and press Enter.

    [*]The notepad opens. Under File menu select Open.

    [*]Select "Computer" and find your flash drive letter and close the notepad.

    [*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

    Note: Replace letter e with the drive letter of your flash drive.

    [*]The tool will start to run.

    [*]When the tool opens click Yes to disclaimer.

    [*]Press Scan button.

    [*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

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{{ ping }} Are you still needing help? Are you still with me ?

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