victoria0402

want to be sure my computer is clean

13 posts in this topic

A few days ago a fake FBI malware locked my computer. I had MBAM installed, and was able to boot up in safe mode, update, and remove the program. Since than a quick scan says all is clear and there are no symptoms, but I still worry there is malware hidden on my computer. Can anyone help? Thanks.

Attach.txt

DDS.txt

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Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

  • Download Security Check by screen317 from
here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

  • Please download
AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+

Gringo

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Hi Gringo. I ran the programs you recommended. So far the computer is still working normally. Here are the log files:

Security check

Results of screen317's Security Check version 0.99.57

Windows Vista Service Pack 1 x86 (UAC is enabled)

Out of date service pack!!

Internet Explorer 8 Out of date!

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

avast! Antivirus

Norton Internet Security

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.70.0.1100

CCleaner

Java 6 Update 22

Java 6 Update 23

Java 7 Update 9

Java 6 Update 5

Java version out of Date!

Adobe Flash Player 10 Flash Player out of Date!

Adobe Flash Player 10.2.152.32 Flash Player out of Date!

Adobe Reader 8 Adobe Reader out of Date!

Mozilla Firefox (3.6.17) Firefox out of Date!

Google Chrome 24.0.1312.56

Google Chrome 24.0.1312.57

````````Process Check: objlist.exe by Laurent````````

Norton ccSvcHst.exe

AVAST Software Avast AvastSvc.exe

AVAST Software Avast afwServ.exe

AVAST Software Avast AvastUI.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 2 % Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log``````````````````````

AdwCleaner

# AdwCleaner v2.109 - Logfile created 02/02/2013 at 20:58:20

# Updated 26/01/2013 by Xplode

# Operating system : Windows Vista Home Premium Service Pack 1 (32 bits)

# User : A - GOULDST

# Boot Mode : Normal

# Running from : C:\Users\gould st\Desktop\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

Deleted on reboot : C:\Program Files\Ask.com

File Deleted : C:\Program Files\Mozilla Firefox\.autoreg

File Deleted : C:\Program Files\Mozilla Firefox\searchplugins\avg-secure-search.xml

File Deleted : C:\Users\A\AppDAtA\RoAming\MozillA\Firefox\Profiles\64i9fm8f.default\searchplugins\Askcom.xml

Folder Deleted : C:\Users\A\AppDAtA\LocAl\APN

Folder Deleted : C:\Users\A\AppDAtA\LocAlLow\AskToolbar

Folder Deleted : C:\Users\A\AppDAtA\LocAlLow\AVG Security Toolbar

Folder Deleted : C:\Users\A\AppDAtA\RoAming\MozillA\Firefox\Profiles\64i9fm8f.default\extensions\toolbar@ask.com

Folder Deleted : C:\Windows\Installer\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

***** [Registry] *****

Key Deleted : HKCU\Software\APN

Key Deleted : HKCU\Software\AppDataLow\Software\AskToolbar

Key Deleted : HKCU\Software\Ask.com

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKLM\Software\APN

Key Deleted : HKLM\Software\AskToolbar

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{76C45B18-A29E-43EA-AAF8-AF55C2E1AE17}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{96EF404C-24C7-43D0-9096-4CCC8BB7CCAC}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97720195-206A-42AE-8E65-260B9BA5589F}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97D69524-BB57-4185-9C7F-5F05593B771A}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{986F7A5A-9676-47E1-8642-F41F8C3FCF82}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B18788A4-92BD-440E-A4D1-380C36531119}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC5AD34C-6F10-4CB3-B74A-C2DD4D5060A3}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}

Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd

Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1

Key Deleted : HKLM\Software\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF

Key Deleted : HKLM\Software\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0CFE535C35F99574E8340BFA75BF92C2

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E12F736682067FDE4D1158D5940A82E

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\120DFADEB50841F408F04D2A278F9509

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A24B5BB8521B03E0C8D908F5ABC0AE6

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2B0D56C4F4C46D844A57FFED6F0D2852

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\49D4375FE41653242AEA4C969E4E65E0

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AA0923513360135B272E8289C5F13FA

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6F7467AF8F29C134CBBAB394ECCFDE96

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\922525DCC5199162F8935747CA3D8E59

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BCDA179D619B91648538E3394CAC94CC

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D677B1A9671D4D4004F6F2A4469E86EA

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DD1402A9DD4215A43ABDE169A41AFA0E

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E36E114A0EAD2AD46B381D23AD69CDDF

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EF8E618DB3AEDFBB384561B5C548F65E

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

Key Deleted : HKU\S-1-5-21-1675896643-1498885909-255154523-1001\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{00000000-6E41-4FD3-8538-502F5495E5FC}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnUpdater]

***** [internet Browsers] *****

-\\ Internet Explorer v8.0.6001.19088

Replaced : [HKCU\Software\Microsoft\Internet Explorer\Main - Start Page] = hxxp://www.ask.com/?l=dis&o=APN10235&gct=hp --> hxxp://www.google.com

-\\ Mozilla Firefox v3.6.17 (en-US)

File : C:\Users\A\AppDAtA\RoAming\MozillA\Firefox\Profiles\64i9fm8f.default\prefs.js

Deleted : user_pref("browser.search.selectedEngine", "AVG Secure Search");

Deleted : user_pref("keyword.URL", "hxxp://isearch.avg.com/search?cid=%7B7aa0e11d-6154-4f60-8063-19c498e0a1a9%[...]

-\\ Google Chrome v24.0.1312.57

File : C:\Users\A\AppDAtA\LocAl\Google\Chrome\User DAtA\DefAult\Preferences

[OK] File is clean.

*************************

AdwCleaner[s1].txt - [8888 octets] - [02/02/2013 20:58:20]

########## EOF - \AdwCleaner[s1].txt - [8948 octets] ##########

RogueKiller

RogueKiller V8.4.4 [Feb 1 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows Vista (6.0.6001 Service Pack 1) 32 bits version

Started in : Normal mode

User : A [Admin rights]

Mode : Remove -- Date : 02/02/2013 21:10:36

| ARK || MBR |

¤¤¤ Bad processes : 1 ¤¤¤

[sUSP PATH] EvernoteClipper.exe -- C:\Users\gould st\AppData\Local\Apps\Evernote\Evernote\EvernoteClipper.exe -> KILLED [TermProc]

¤¤¤ Registry Entries : 4 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\RunOnce : DeleteOnReboot (C:\WINDOWS\DeleteOnReboot.bat) -> DELETED

[sTARTUP][sUSP PATH] EvernoteClipper.lnk @gould st : C:\Users\gould st\AppData\Local\Apps\Evernote\Evernote\EvernoteClipper.exe -> DELETED

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

SSDT[13] : NtAlertResumeThread @ 0x82096EE9 -> HOOKED (Unknown @ 0x87E48958)

SSDT[14] : NtAlertThread @ 0x81FFC305 -> HOOKED (Unknown @ 0x87E489D8)

SSDT[21] : NtAlpcConnectPort @ 0x81FED4F3 -> HOOKED (Unknown @ 0x87D827E8)

SSDT[67] : NtCreateMutant @ 0x82037F77 -> HOOKED (Unknown @ 0x87E48550)

SSDT[78] : NtCreateThread @ 0x82095560 -> HOOKED (Unknown @ 0x87E48A58)

SSDT[116] : NtDebugActiveProcess @ 0x82068AD8 -> HOOKED (Unknown @ 0x87E5ACC0)

SSDT[156] : NtImpersonateAnonymousToken @ 0x81FBC257 -> HOOKED (Unknown @ 0x87E48F90)

SSDT[158] : NtImpersonateThread @ 0x81FCE980 -> HOOKED (Unknown @ 0x87E46570)

SSDT[177] : NtMapViewOfSection @ 0x82025AFE -> HOOKED (Unknown @ 0x87E352E8)

SSDT[184] : NtOpenEvent @ 0x81FE7451 -> HOOKED (Unknown @ 0x87E4AC50)

SSDT[195] : NtOpenProcessToken @ 0x8200E67B -> HOOKED (Unknown @ 0x87E48868)

SSDT[197] : NtOpenSection @ 0x82029BA2 -> HOOKED (Unknown @ 0x87E4EC50)

SSDT[202] : NtOpenThreadToken @ 0x8200EE51 -> HOOKED (Unknown @ 0x87E4A270)

SSDT[282] : NtResumeThread @ 0x82002924 -> HOOKED (Unknown @ 0x87B6F4C0)

SSDT[289] : NtSetContextThread @ 0x82096233 -> HOOKED (Unknown @ 0x87E4EF98)

SSDT[305] : NtSetInformationProcess @ 0x82035A24 -> HOOKED (Unknown @ 0x87E4A340)

SSDT[306] : NtSetInformationThread @ 0x82003EB4 -> HOOKED (Unknown @ 0x87E4EEA8)

SSDT[330] : NtSuspendProcess @ 0x82096E23 -> HOOKED (Unknown @ 0x87E4A9F0)

SSDT[331] : NtSuspendThread @ 0x82053CEA -> HOOKED (Unknown @ 0x87E4ECE8)

SSDT[335] : NtTerminateThread @ 0x82010AF3 -> HOOKED (Unknown @ 0x87E4EDC8)

SSDT[348] : NtUnmapViewOfSection @ 0x82026155 -> HOOKED (Unknown @ 0x87E35268)

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

127.0.0.1 localhost

::1 localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD25 00BEVT-60ZCT1 SCSI Disk Device +++++

--- User ---

[MBR] 3d1562192d855fcbe47ee615ea94c1ef

[bSP] 8d1d0b53be1f6eb9c0f936f094ad78ad : HP tatooed MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 228186 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 467326976 | Size: 10285 Mo

User = LL1 ... OK!

Error reading LL2 MBR!

Finished : << RKreport[2]_D_02022013_02d2110.txt >>

RKreport[1]_S_02022013_02d2109.txt ; RKreport[2]_D_02022013_02d2110.txt

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Hello

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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So far as i can tell the computer is still running normally. I did have one problem, apparently i didn't turn all of norton security off and got a message from combofix that norton anti spyware was running, that combofix would still run, but at my own risk.

here is the log.

ComboFix 13-02-03.01 - A 02/03/2013 9:13.1.2 - x86

Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3069.1177 [GMT -7:00]

Running from: c:\users\A\Desktop\ComboFix.exe

AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}

AV: Norton Internet Security *Disabled/Outdated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}

FW: Norton Internet Security *Disabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}

SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}

SP: Norton Internet Security *Enabled/Outdated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

* Created a new restore point

.

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

.

c:\programdata\0tbpw.pad

c:\windows\COUPon~1.ocx

.

.

((((((((((((((((((((((((( Files Created from 2013-01-03 to 2013-02-03 )))))))))))))))))))))))))))))))

.

.

2013-02-03 16:24 . 2013-02-03 16:24 -------- d-----w- c:\users\Default\AppData\Local\temp

2013-02-03 16:24 . 2013-02-03 16:24 -------- d-----w- c:\users\A\AppData\Local\temp

2013-02-03 15:55 . 2013-02-03 15:55 -------- d-----w- c:\users\A\AppData\Roaming\Symantec

2013-02-03 14:49 . 2013-02-03 14:49 -------- d-----w- c:\users\gould st\AppData\Roaming\Symantec

2013-02-03 03:58 . 2013-02-03 03:58 92 ----a-w- c:\windows\DeleteOnReboot.bat

2013-02-02 03:26 . 2013-02-02 03:26 -------- d-----w- c:\program files\CCleaner

2013-02-02 00:50 . 2013-01-08 04:57 6991832 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{B86ED85A-B87B-4763-8A4F-D652BEB59D4D}\mpengine.dll

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-01-17 08:28 . 2012-09-30 22:36 232336 ------w- c:\windows\system32\MpSigStub.exe

2012-12-14 23:49 . 2012-09-29 02:12 21104 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-11-12 02:16 . 2012-11-12 02:16 93672 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2012-11-12 02:16 . 2012-11-12 02:17 821736 ----a-w- c:\windows\system32\npDeployJava1.dll

2012-11-12 02:16 . 2011-03-13 03:08 746984 ----a-w- c:\windows\system32\deployJava1.dll

2008-06-30 19:44 . 2012-09-20 22:22 324976 ----a-w- c:\program files\mozilla firefox\components\coFFPlgn.dll

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]

@="{472083B0-C522-11CF-8763-00608CC02F24}"

[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]

2012-10-30 23:50 121528 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-01-21 1233920]

"Skype"="c:\program files\Skype\Phone\Skype.exe" [2012-07-13 17418928]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2008-01-21 61440]

"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-01-17 1033512]

"UCam_Menu"="c:\program files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" [2007-12-24 222504]

"QPService"="c:\program files\HP\QuickPlay\QPService.exe" [2008-05-15 468264]

"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2008-04-16 442433]

"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-01-25 421160]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2009-12-18 40368]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2009-12-11 948672]

"TkBellExe"="c:\program files\Real\RealPlayer\Update\realsched.exe" [2011-12-14 296056]

"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2012-10-30 4297136]

"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-02-21 59240]

"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-04-19 421888]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2012-07-03 252848]

.

c:\users\gould st\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\

OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2009-2-26 97680]

OpenOffice.org 3.3.lnk - c:\program files\OpenOffice.org 3\program\quickstart.exe [2010-12-13 1198592]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"EnableUIADesktopToggle"= 0 (0x0)

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]

"mixer"=wdmaud.drv

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]

@="Driver"

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]

"DisableMonitoring"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]

"DisableMonitoring"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]

"DisableMonitoring"=dword:00000001

.

S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_f691e717\aestsrv.exe [x]

.

.

--- Other Services/Drivers In Memory ---

.

*NewlyCreated* - COMHOST

*NewlyCreated* - TRUESIGHT

*Deregistered* - TrueSight

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]

HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12

.

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]

2013-02-02 19:43 1607120 ----a-w- c:\program files\Google\Chrome\Application\24.0.1312.57\Installer\chrmstp.exe

.

Contents of the 'Scheduled Tasks' folder

.

2013-02-03 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files\Google\Update\GoogleUpdate.exe [2011-12-14 00:03]

.

2013-02-03 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files\Google\Update\GoogleUpdate.exe [2011-12-14 00:03]

.

2013-02-02 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1675896643-1498885909-255154523-1001Core.job

- c:\users\gould st\AppData\Local\Google\Update\GoogleUpdate.exe [2012-12-26 20:28]

.

2013-02-03 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1675896643-1498885909-255154523-1001UA.job

- c:\users\gould st\AppData\Local\Google\Update\GoogleUpdate.exe [2012-12-26 20:28]

.

2013-01-23 c:\windows\Tasks\Norton Internet Security - Run Full System Scan - gould st.job

- c:\program files\Norton Internet Security\Norton AntiVirus\Navw32.exe [2008-02-07 12:05]

.

2013-02-03 c:\windows\Tasks\ReclaimerResumeInstallLogin_A.job

- c:\users\A\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.30\agent\rnupgagent.exe [2013-02-03 15:55]

.

2013-02-03 c:\windows\Tasks\ReclaimerResumeInstall_A.job

- c:\users\A\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.30\agent\rnupgagent.exe [2013-02-03 15:55]

.

2013-02-03 c:\windows\Tasks\WpsUpdateTask_A.job

- c:\program files\Kingsoft\Kingsoft Office\office6\wpsupdate.exe [2011-11-03 16:00]

.

2013-02-03 c:\windows\Tasks\WpsUpdateTask_gould st.job

- c:\program files\Kingsoft\Kingsoft Office\office6\wpsupdate.exe [2011-11-03 16:00]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.google.com

uInternet Settings,ProxyOverride = *.local

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

TCP: DhcpNameServer = 192.168.1.1 69.145.248.4 69.146.17.2

FF - ProfilePath - c:\users\A\AppData\Roaming\Mozilla\Firefox\Profiles\64i9fm8f.default\

.

- - - - ORPHANS REMOVED - - - -

.

Toolbar-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)

HKLM-Run-ROC_roc_dec12 - c:\program files\AVG Secure Search\ROC_roc_dec12.exe

HKLM-Run-ROC_ROC_JULY_P1 - c:\program files\AVG Secure Search\ROC_ROC_JULY_P1.exe

HKLM-Run-ROC_ROC_NT - c:\program files\AVG Secure Search\ROC_ROC_NT.exe

.

.

.

**************************************************************************

.

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2013-02-03 09:24

Windows 6.0.6001 Service Pack 1 NTFS

.

scanning hidden processes ...

.

scanning hidden autostart entries ...

.

scanning hidden files ...

.

scan completed successfully

hidden files: 0

.

**************************************************************************

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\{22D78859-9CE9-4B77-BF18-AC83E81A9263}]

"ImagePath"="\??\c:\program files\HP\QuickPlay\000.fcl"

.

Completion time: 2013-02-03 09:27:05

ComboFix-quarantined-files.txt 2013-02-03 16:27

.

Pre-Run: 181,876,039,680 bytes free

Post-Run: 182,383,874,048 bytes free

.

- - End Of File - - 59CED7694173300A69F8F2137C51CF5D

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Hello

 

:multiple Anti Virus programs:

  • It looks like you are operating your computer with multiple Anti Virus programs running in memory at once:

    AV: avast! Antivirus
    AV: Norton Internet Security

    Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.
    Please remove all but one of them.

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

 ClearJavaCache:: 

Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  1. report from Combofix
  2. let me know of any problems you may have had
  3. How is the computer doing now after running the script?

Gringo

 

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OK, I uninstalled Norton, and followed your instructions to run combofix. After the log file opened the computer froze and i had to restart. otherwise the computer is still running normally. here is the log file

ComboFix 13-02-03.01 - A 02/03/2013 11:40:06.2.2 - x86

Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3069.1886 [GMT -7:00]

Running from: c:\users\A\Desktop\ComboFix.exe

Command switches used :: c:\users\A\Desktop\CFScript.txt

AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}

SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

* Created a new restore point

.

.

((((((((((((((((((((((((( Files Created from 2013-01-03 to 2013-02-03 )))))))))))))))))))))))))))))))

.

.

2013-02-03 18:48 . 2013-02-03 18:48 -------- d-----w- c:\users\gould st\AppData\Local\temp

2013-02-03 18:48 . 2013-02-03 18:48 -------- d-----w- c:\users\Default\AppData\Local\temp

2013-02-03 16:27 . 2013-02-03 18:48 -------- d-----w- c:\users\A\AppData\Local\temp

2013-02-03 15:55 . 2013-02-03 15:55 -------- d-----w- c:\users\A\AppData\Roaming\Symantec

2013-02-03 14:49 . 2013-02-03 14:49 -------- d-----w- c:\users\gould st\AppData\Roaming\Symantec

2013-02-03 03:58 . 2013-02-03 03:58 92 ----a-w- c:\windows\DeleteOnReboot.bat

2013-02-02 03:26 . 2013-02-02 03:26 -------- d-----w- c:\program files\CCleaner

2013-02-02 00:50 . 2013-01-08 04:57 6991832 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{B86ED85A-B87B-4763-8A4F-D652BEB59D4D}\mpengine.dll

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-01-17 08:28 . 2012-09-30 22:36 232336 ------w- c:\windows\system32\MpSigStub.exe

2012-12-14 23:49 . 2012-09-29 02:12 21104 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-11-12 02:16 . 2012-11-12 02:16 93672 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2012-11-12 02:16 . 2012-11-12 02:17 821736 ----a-w- c:\windows\system32\npDeployJava1.dll

2012-11-12 02:16 . 2011-03-13 03:08 746984 ----a-w- c:\windows\system32\deployJava1.dll

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]

@="{472083B0-C522-11CF-8763-00608CC02F24}"

[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]

2012-10-30 23:50 121528 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-01-21 1233920]

"Skype"="c:\program files\Skype\Phone\Skype.exe" [2012-07-13 17418928]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2008-01-21 61440]

"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-01-17 1033512]

"UCam_Menu"="c:\program files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" [2007-12-24 222504]

"QPService"="c:\program files\HP\QuickPlay\QPService.exe" [2008-05-15 468264]

"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2008-04-16 442433]

"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-01-25 421160]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2009-12-18 40368]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2009-12-11 948672]

"TkBellExe"="c:\program files\Real\RealPlayer\Update\realsched.exe" [2011-12-14 296056]

"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2012-10-30 4297136]

"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-02-21 59240]

"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-04-19 421888]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2012-07-03 252848]

.

c:\users\gould st\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\

OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2009-2-26 97680]

OpenOffice.org 3.3.lnk - c:\program files\OpenOffice.org 3\program\quickstart.exe [2010-12-13 1198592]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"EnableUIADesktopToggle"= 0 (0x0)

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]

"mixer"=wdmaud.drv

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]

@="Driver"

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]

"DisableMonitoring"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]

"DisableMonitoring"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]

"DisableMonitoring"=dword:00000001

.

S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_f691e717\aestsrv.exe [x]

.

.

--- Other Services/Drivers In Memory ---

.

*NewlyCreated* - WS2IFSL

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]

HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12

.

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]

2013-02-02 19:43 1607120 ----a-w- c:\program files\Google\Chrome\Application\24.0.1312.57\Installer\chrmstp.exe

.

Contents of the 'Scheduled Tasks' folder

.

2013-02-03 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files\Google\Update\GoogleUpdate.exe [2011-12-14 00:03]

.

2013-02-03 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files\Google\Update\GoogleUpdate.exe [2011-12-14 00:03]

.

2013-02-02 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1675896643-1498885909-255154523-1001Core.job

- c:\users\gould st\AppData\Local\Google\Update\GoogleUpdate.exe [2012-12-26 20:28]

.

2013-02-03 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1675896643-1498885909-255154523-1001UA.job

- c:\users\gould st\AppData\Local\Google\Update\GoogleUpdate.exe [2012-12-26 20:28]

.

2013-02-03 c:\windows\Tasks\ReclaimerUpdateFiles_A.job

- c:\users\A\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.30\agent\rnupgagent.exe [2013-02-03 15:55]

.

2013-02-03 c:\windows\Tasks\ReclaimerUpdateXML_A.job

- c:\users\A\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.30\agent\rnupgagent.exe [2013-02-03 15:55]

.

2013-02-03 c:\windows\Tasks\RNUpgradeHelperLogonPrompt_A.job

- c:\users\A\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.30\agent\rnupgagent.exe [2013-02-03 15:55]

.

2013-02-03 c:\windows\Tasks\WpsUpdateTask_A.job

- c:\program files\Kingsoft\Kingsoft Office\office6\wpsupdate.exe [2011-11-03 16:00]

.

2013-02-03 c:\windows\Tasks\WpsUpdateTask_gould st.job

- c:\program files\Kingsoft\Kingsoft Office\office6\wpsupdate.exe [2011-11-03 16:00]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.google.com

uInternet Settings,ProxyOverride = *.local

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

TCP: DhcpNameServer = 192.168.1.1 69.145.248.4 69.146.17.2

FF - ProfilePath - c:\users\A\AppData\Roaming\Mozilla\Firefox\Profiles\64i9fm8f.default\

.

.

**************************************************************************

.

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2013-02-03 11:48

Windows 6.0.6001 Service Pack 1 NTFS

.

scanning hidden processes ...

.

scanning hidden autostart entries ...

.

scanning hidden files ...

.

scan completed successfully

hidden files: 0

.

**************************************************************************

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\{22D78859-9CE9-4B77-BF18-AC83E81A9263}]

"ImagePath"="\??\c:\program files\HP\QuickPlay\000.fcl"

.

Completion time: 2013-02-03 11:50:28

ComboFix-quarantined-files.txt 2013-02-03 18:50

ComboFix2.txt 2013-02-03 16:27

.

Pre-Run: 183,200,882,688 bytes free

Post-Run: 183,273,172,992 bytes free

.

- - End Of File - - EA81272F7330E1CEDCD8C82232D314C2

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Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

  • Programs to remove

    • Adobe Reader 8.2.0
      Ask Toolbar
      Coupon Printer for Windows
      Java 7 Update 9
      Java 6 Update 22
      Java 6 Update 23
      Java 6 Update 5

  • Please download and install
Revo Uninstaller FreeDouble click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

.

 

 

Update Adobe reader

  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
    You can download it from
http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
  • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from
here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

 

 

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.
    Download CCleaner from here http://www.ccleaner.com/
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.

 

 

: Malwarebytes' Anti-Malware :

 

I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic

"information and logs"

  • In your next post I need the following
  1. Log From MBAM
  2. report from Hijackthis
  3. let me know of any problems you may have had
  4. How is the computer doing now?

Gringo

 

 

 

 

 

 

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Here are the log files. Computer is still normal.

Malwarebytes Anti-Malware 1.70.0.1100

www.malwarebytes.org

Database version: v2013.02.03.11

Windows Vista Service Pack 1 x86 NTFS

Internet Explorer 8.0.6001.19088

A :: GOULDST [administrator]

2/3/2013 4:37:48 PM

mbam-log-2013-02-03 (16-37-48).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 238546

Time elapsed: 6 minute(s), 28 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 4:53:57 PM, on 2/3/2013

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v8.00 (8.00.6001.19088)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\HP\QuickPlay\QPService.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Program Files\IDT\WDM\sttray.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Real\RealPlayer\Update\realsched.exe

C:\Program Files\AVAST Software\Avast\AvastUI.exe

C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe

C:\Windows\system32\taskeng.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Skype\Phone\Skype.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Users\A\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll (file missing)

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll

O4 - HKLM\..\Run: [startCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [uCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\2.0"

O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"

O4 - HKLM\..\Run: [sysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Real\RealPlayer\Update\realsched.exe" -osboot

O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui

O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized

O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL

O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll (file missing)

O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll

O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f691e717\aestsrv.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe

O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe

O23 - Service: avast! Firewall - AVAST Software - C:\Program Files\AVAST Software\Avast\afwServ.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe

O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe

O23 - Service: HP Service (hpsrv) - Hewlett-Packard Corporation - C:\Windows\system32\Hpservice.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe

O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe

O23 - Service: Recovery Service for Windows - Unknown owner - C:\Windows\SMINST\BLService.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe

O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f691e717\STacSV.exe

--

End of file - 8261 bytes

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Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [startCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
      O4 - HKLM\..\Run: [uCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\2.0"
      O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
      O4 - HKLM\..\Run: [sysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Real\RealPlayer\Update\realsched.exe" -osboot
      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
      O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

[*] Close all open windows and browsers/email, etc...

[*] Click on the "Fix Checked" button

[*] When completed, close the application.

  • NOTE**You can research each of those lines
>here< and see if you want to keep them or not
just copy the name between the brackets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start

    [*]When asked, allow the add/on to be installed

    • Click Start

    [*]Make sure that the option Remove found threats is unticked

    [*]Click on Advanced Settings, ensure the options

    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

    [*]Click Scan

    [*]wait for the virus definitions to be downloaded

    [*]Wait for the scan to finish

When the scan is complete

  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found

  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here

Gringo

 

 

 

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Eset detected possible threats. Here is the log file

C:\Program Files\Coupon Companion Plugin\Coupon Companion Plugin.dll a variant of Win32/Toolbar.CrossRider.A application

C:\Program Files\Coupon Companion Plugin\Uninstall.exe multiple threats

C:\Users\A\AppData\Local\Updater21804\Updater21804.exe a variant of Win32/Toolbar.CrossRider.C application

C:\Users\A\Downloads\cbsidlm-tr1_10a-File_Download_ActiveX-SEO-75323210.exe Win32/DownloadAdmin.G application

C:\Users\A\Downloads\FoxitReader545.0124_enu_Setup.exe a variant of Win32/Bundled.Toolbar.Ask application

C:\Users\gould st\Downloads\CouponPrinter.exe probably a variant of Win32/Adware.Softomate.AD application

C:\Users\gould st\Downloads\CuteWriter(2).exe a variant of Win32/Bundled.Toolbar.Ask application

C:\Users\gould st\Downloads\CuteWriter.exe multiple threats

Operating memory a variant of Win32/Toolbar.CrossRider.A application

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Hello

There are some minor things in your online scan that should be removed.

delete files

  • Copy all text in the quote box (below)...to Notepad.
    @echo off
    del /f /s /q "C:\Program Files\Coupon Companion Plugin\Coupon Companion Plugin.dll"
    del /f /s /q "C:\Program Files\Coupon Companion Plugin\Uninstall.exe"
    del /f /s /q "C:\Users\A\AppData\Local\Updater21804\Updater21804.exe"
    del /f /s /q "C:\Users\A\Downloads\cbsidlm-tr1_10a-File_Download_ActiveX-SEO-75323210.exe"
    del /f /s /q "C:\Users\A\Downloads\FoxitReader545.0124_enu_Setup.exe"
    del /f /s /q "C:\Users\gould st\Downloads\CouponPrinter.exe"
    del /f /s /q "C:\Users\gould st\Downloads\CuteWriter(2).exe"
    del /f /s /q "C:\Users\gould st\Downloads\CuteWriter.exe"
    del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: batfileicon.gif<--XPvista_bat_icon.png<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.
    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls
CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner
Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)
    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety
Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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