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Rena

Playtopus Dll

13 posts in this topic

Hi, this computer I am on is having an error come up where PLATO~1\updater.dll is not found, I don't know how to fix this problem, I do have admin rights.

Attached are the dds files.

attach.txt

dds.txt

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Hello Rena and :welcome:! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

Step 1

Please uninstall these applications:

Ask Toolbar

Viewpoint Media Player

Step 2

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

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Content of JRT.txt:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 4.6.2 (02.02.2013:2)

OS: Windows 7 Ultimate x64

Ran by Jake on 11/02/2013 at 11:57:59.69

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

Successfully repaired: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\searchscopes\{0633ee93-d776-472f-a0ff-e1416b8b2e3a}\\DisplayName

Successfully repaired: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\searchscopes\{0633ee93-d776-472f-a0ff-e1416b8b2e3a}\\URL

Successfully deleted: [Registry Value] hkey_current_user\software\microsoft\internet explorer\toolbar\webbrowser\\{d4027c7f-154a-4066-a1ad-4243d8127440}

~~~ Registry Keys

Successfully deleted: [Registry Key] hkey_current_user\software\conduit

Successfully deleted: [Registry Key] hkey_local_machine\software\conduit

Successfully deleted: [Registry Key] hkey_current_user\software\datamngr

Successfully deleted: [Registry Key] hkey_current_user\software\softonic

Successfully deleted: [Registry Key] hkey_local_machine\software\systweak

Successfully deleted: [Registry Key] hkey_current_user\software\appdatalow\software\conduit

Successfully deleted: [Registry Key] hkey_current_user\software\appdatalow\software\conduitsearchscopes

Successfully deleted: [Registry Key] hkey_current_user\software\appdatalow\software\fun web products

Successfully deleted: [Registry Key] hkey_current_user\software\appdatalow\software\mywebsearch

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\appid\dnu.exe

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\dnupdate

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\dnupdater.downloaduibrowser

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\dnupdater.downloaduibrowser.1

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\dnupdater.downloadupdcontroller

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\dnupdater.downloadupdcontroller.1

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\features\a28b4d68debaa244eb686953b7074fef

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\products\a28b4d68debaa244eb686953b7074fef

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9

Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\tracing\searchqumediabar_rasapi32

Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\tracing\searchqumediabar_rasmancs

Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\tracing\setupdatamngr_searchqu_rasapi32

Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\tracing\setupdatamngr_searchqu_rasmancs

Successfully deleted: [Registry Key-Heur] HKEY_LOCAL_MACHINE\software\classes\Toolbar.CT2438727

Successfully deleted: [Registry Key-Heur] HKEY_LOCAL_MACHINE\software\classes\Toolbar.CT3107113

Successfully deleted: [Registry Key] hkey_classes_root\clsid\{3c471948-f874-49f5-b338-4f214a2ee0b1}

Successfully deleted: [Registry Key] hkey_classes_root\clsid\{9afb8248-617f-460d-9366-d71cdeda3179}

Successfully deleted: [Registry Key] "hkey_current_user\software\apn"

Successfully deleted: [Registry Key] "hkey_current_user\software\appdatalow\software\asktoolbar"

Successfully deleted: [Registry Key] "hkey_current_user\software\ask.com"

Successfully deleted: [Registry Key] "hkey_local_machine\software\apn"

Successfully deleted: [Registry Key] "hkey_local_machine\software\asktoolbar"

Successfully deleted: [Registry Key] "hkey_local_machine\software\classes\appid\genericasktoolbar.dll"

~~~ Files

Successfully deleted: [File] "C:\Program Files (x86)\mozilla firefox\plugins\npdnu.dll"

Successfully deleted: [File] "C:\Program Files (x86)\mozilla firefox\plugins\npdnu.xpt"

Successfully deleted: [File] "C:\Program Files (x86)\mozilla firefox\plugins\npdnupdater2.dll"

Successfully deleted: [File] "C:\Program Files (x86)\mozilla firefox\plugins\npdnupdater2.xpt"

~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\boost_interprocess"

Successfully deleted: [Folder] "C:\ProgramData\gametap web player"

Successfully deleted: [Folder] "C:\ProgramData\trymedia"

Successfully deleted: [Folder] "C:\ProgramData\viewpoint"

Successfully deleted: [Folder] "C:\Users\Jake\AppData\Roaming\iwin"

Successfully deleted: [Folder] "C:\Users\Jake\AppData\Roaming\vghd"

Successfully deleted: [Folder] "C:\Users\Jake\appdata\local\conduit"

Successfully deleted: [Folder] "C:\Users\Jake\appdata\locallow\conduit"

Successfully deleted: [Folder] "C:\Users\Jake\appdata\locallow\datamngr"

Successfully deleted: [Folder] "C:\Users\Jake\appdata\locallow\funwebproducts"

Successfully deleted: [Folder] "C:\Users\Jake\appdata\locallow\mywebsearch"

Successfully deleted: [Folder] "C:\Program Files (x86)\conduit"

Successfully deleted: [Folder] "C:\Program Files (x86)\viewpoint"

Successfully deleted: [Folder] "C:\Program Files (x86)\Common Files\software update utility"

Successfully deleted: [Folder] "C:\Users\Jake\appdata\locallow\asktoolbar"

Successfully deleted: [Folder] "C:\Windows\installer\{86d4b82a-abed-442a-be86-96357b70f4fe}"

~~~ FireFox

Successfully deleted: [File] "C:\Program Files (x86)\Mozilla Firefox\searchplugins\search_results.xml"

Successfully deleted: [File] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\user.js

Successfully deleted: [File] "C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\extensions\jid0-0PGffAcVvhUBieFYkRVVc5w6lIU@jetpack.xpi"

Successfully deleted: [File] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\searchplugins\askcom.xml

Successfully deleted: [File] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\searchplugins\conduit.xml

Successfully deleted: [File] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\searchplugins\search_results.xml

Successfully deleted: [Folder] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\conduitcommon

Successfully deleted: [Folder] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\extensions\engine@conduit.com

Successfully deleted: [Folder] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\extensions\jid1-m7xzZLMj29zzjA@jetpack

Successfully deleted: [Folder] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\extensions\{7b13ec3e-999a-4b70-b9cb-2617b8323822}

Successfully deleted: [Folder] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\extensions\{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}

Successfully deleted the following from C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\prefs.js

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user_pref("aol_toolbar.surf.lastDate", "22");

user_pref("aol_toolbar.surf.lastMonth", "6");

user_pref("aol_toolbar.surf.lastYear", "2009");

user_pref("aol_toolbar.surf.mURL", "");

user_pref("aol_toolbar.surf.mURLh", "0");

user_pref("aol_toolbar.surf.mURLw", "0");

user_pref("aol_toolbar.surf.mURLx", "0");

user_pref("aol_toolbar.surf.mURLy", "0");

user_pref("aol_toolbar.surf.milestone", "-1");

user_pref("aol_toolbar.surf.month", "108");

user_pref("aol_toolbar.surf.prevMonth", "0");

user_pref("aol_toolbar.surf.total", "108");

user_pref("aol_toolbar.surf.week", "108");

user_pref("aol_toolbar.surf.year", "108");

user_pref("browser.search.defaultengine", "Ask.com");

user_pref("browser.search.defaultenginename", "Swag Bucks Customized Web Search");

user_pref("browser.search.defaultthis.engineName", "Swag Bucks Customized Web Search");

user_pref("browser.search.defaulturl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2260173&SearchSource=3&q={searchTerms}");

user_pref("browser.search.order.1", "Search Results");

user_pref("extensions.asktb.InstallDir", "C:\\Program Files (x86)\\Ask.com\\");

user_pref("extensions.asktb.abar-war-timeout", "4000");

user_pref("extensions.asktb.cbid", "5I");

user_pref("extensions.asktb.config-updated", false);

user_pref("extensions.asktb.crumb", "2011.06.06+16.38.57-toolbar007iad-GB-U2hlZmZpZWxkLFVuaXRlZCBLaW5nZG9t");

user_pref("extensions.asktb.default-channel-url-mask", "hxxp://uk.ask.com/web?qsrc={qsrc}&o={o}&l={l}&q={query}&dm=all&gct=bar");

user_pref("extensions.asktb.dtid", "YYYYYYYYGB");

user_pref("extensions.asktb.dyn-weather-do-locid-lookup-weatherWidget", false);

user_pref("extensions.asktb.dyn-weather-locid-weatherWidget", "UKXX0133");

user_pref("extensions.asktb.dyn-weather-tempunit-weatherWidget", "C");

user_pref("extensions.asktb.fresh-install", false);

user_pref("extensions.asktb.guid", "3e0e2eaa-b662-4b1d-8303-723c62a790ee");

user_pref("extensions.asktb.hxxp-header-whitelist-hosts", "[\"static-dev.en.dev.ask.com\", \"ask.com\", \"www.facebook.com\", \"www.playsushi.com\", \"WWW.google.com\", \"hxxp

user_pref("extensions.asktb.if", "first");

user_pref("extensions.asktb.l", "dis");

user_pref("extensions.asktb.last-config-req", "1307811744756");

user_pref("extensions.asktb.locale", "en_UK");

user_pref("extensions.asktb.location", "Sheffield,United Kingdom");

user_pref("extensions.asktb.new-tab-enabled", true);

user_pref("extensions.asktb.o", "102868");

user_pref("extensions.asktb.overlay-reloaded-using-restart", true);

user_pref("extensions.asktb.qsrc", "2871");

user_pref("extensions.asktb.r", "2");

user_pref("extensions.asktb.sa", "NO");

user_pref("extensions.asktb.search-suggestions-enabled", true);

user_pref("extensions.asktb.silent-upgrade-from-pre-newtabs-build", false);

user_pref("extensions.asktb.socialmini-first", true);

user_pref("extensions.asktb.socialmini-interval", "1200000");

user_pref("extensions.asktb.socialmini-max-char-ticker", "33");

user_pref("extensions.asktb.socialmini-max-items", "30");

user_pref("extensions.asktb.socialmini-native-on", true);

user_pref("extensions.asktb.socialmini-speed", "5000");

user_pref("extensions.asktb.socialmini-transition-first-open", false);

user_pref("extensions.asktb.themeid", "");

user_pref("extensions.asktb.to", "102868");

user_pref("extensions.asktb.version", "5.12.2.16749");

user_pref("extensions.enabledItems", "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}:1.3.3,{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}:0.9.86,firebug@software.joehewitt.com:1.6.2,GameTap@g

user_pref("extensions.engine@conduit.com.install-event-fired", true);

user_pref("keyword.URL", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2260173&SearchSource=2&q=");

Emptied folder: C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\minidumps [49 files]

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on 11/02/2013 at 12:10:01.23

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Download OTL to your Desktop

  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Please tick the Scan All users. Next, click the Quick Scan button. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.

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Here are the outputs, looking at the OTL.txt log though, it looks like the error is coming from an event that was made.

Files are attached as it said the post was too long.

OTL.Txt

Extras.Txt

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Run OTL

Note: A copy of an OTL fix log is saved in a text file at C:\_OTL\MovedFiles

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Done.

All processes killed

========== OTL ==========

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully!

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2413}\ deleted successfully.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2413}\ not found.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully!

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2413}\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2413}\ not found.

HKU\S-1-5-21-2244285609-3904303639-3825664232-1003\SOFTWARE\Microsoft\Internet Explorer\Main\\Start Page Restore| /E : value set successfully!

HKEY_USERS\S-1-5-21-2244285609-3904303639-3825664232-1003\Software\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully!

Registry key HKEY_USERS\S-1-5-21-2244285609-3904303639-3825664232-1003\Software\Microsoft\Internet Explorer\SearchScopes\{3FA84FB0-3274-4B27-935C-143CC1FA3EF0}\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3FA84FB0-3274-4B27-935C-143CC1FA3EF0}\ not found.

Registry key HKEY_USERS\S-1-5-21-2244285609-3904303639-3825664232-1003\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2413}\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2413}\ not found.

64bit-Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}\ deleted successfully.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}\ deleted successfully.

Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\10 deleted successfully.

Registry value HKEY_USERS\S-1-5-21-2244285609-3904303639-3825664232-1003\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{26F57018-E466-4278-A859-C11B23260022} deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{26F57018-E466-4278-A859-C11B23260022}\ not found.

========== FILES ==========

< ipconfig /flushdns /c >

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\Jake\Desktop\cmd.bat deleted successfully.

C:\Users\Jake\Desktop\cmd.txt deleted successfully.

========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: AppData

User: Default

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 33170 bytes

->Flash cache emptied: 56504 bytes

User: Default User

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 0 bytes

->Flash cache emptied: 0 bytes

User: Jake

->Temp folder emptied: 33958926 bytes

->Temporary Internet Files folder emptied: 191037941 bytes

->Java cache emptied: 114674878 bytes

->FireFox cache emptied: 433457334 bytes

->Google Chrome cache emptied: 356300194 bytes

->Opera cache emptied: 2613024 bytes

->Flash cache emptied: 3517937 bytes

User: Public

User: Rena

->Temp folder emptied: 33886 bytes

->Temporary Internet Files folder emptied: 33170 bytes

->FireFox cache emptied: 935355 bytes

->Flash cache emptied: 56504 bytes

User: UpdatusUser

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 33170 bytes

->Flash cache emptied: 56502 bytes

%systemdrive% .tmp files removed: 0 bytes

%systemroot% .tmp files removed: 958464 bytes

%systemroot%\System32 .tmp files removed: 0 bytes

%systemroot%\System32 (64bit) .tmp files removed: 0 bytes

%systemroot%\System32\drivers .tmp files removed: 0 bytes

Windows Temp folder emptied: 110499 bytes

%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 67697 bytes

%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 749 bytes

RecycleBin emptied: 58605053 bytes

Total Files Cleaned = 1,141.00 mb

OTL by OldTimer - Version 3.2.69.0 log created on 02122013_175718

Files\Folders moved on Reboot...

C:\Users\Jake\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

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Not had the error come up today, so I believe it is fixed, thanks!

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Glad I could help! :)

Please run OTL and click on CleanUp button. Next, maually delete Junkware Removal Tool.

Some malware prevention tips:

users.telenet.be/bluepatchy/miekiemoes/prevention.html

Safe surfing! :)

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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