julieann

Not updating and has the wrong date

10 posts in this topic

I have the free version of Malwarebytes, and I am having a hard time getting it to update. Each time I make it check, it says that I have the most recent version. However, surely, this is not the case because usually there are several each day. I haven't had gotten it to update for a few days. Today I uninstalled it and reinstalled it, hoping that that would jump it back to updating properly. It is still not updating. The program says the date is February 5 although today is the 13th. It tells me that I have database version v2013.02.06.01, which I'm assuming is the first update of Feb 6.

What should I do? My computer itself knows that correct time and date, so I'm not sure why Malwarebytes doesn't know and why it's not updating. Are these two issues related?

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Hello julieann and Welcome -

Please post an mbam-check log:

Create an mbam-check log:

Download mbam-check.exe from here and save it to your desktop

Double-click on mbam-check.exe to run it, it should then open a log file

Please attach the CheckResults.txt file which should now be located on your desktop to your next reply

From this we may get an idea of the problem -

Is your Internet connection OK apart from this minor problem ??

Thank You -

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Please also run a Quick Scan and post that log and the log below as well.

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

Thanks

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This is what the check function brought up. I don't know what any of this means, though.

mbam-check result log version: 2.0.0.1000

Malwarebytes Version: REG_SZ 1.70.0.1100

Date Log Created: 02/13/13

Time Log Created: 22:59:18

User Account type: Administrator

64 bit Operating System

Product Name: REG_SZ Windows 7 Home Premium

Current Build Number: 7601

Current Version Number: 6.1

Current CSDVersion: Service Pack 1

Proxy Status: No proxy is Set

Proxy Override:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\

ProxyOverride REG_SZ <local>

LAN Settings:

=============

only 'Automatically detect settings' is selected

SystemPartition:

================

HKEY_LOCAL_MACHINE\SYSTEM\Setup\

SystemPartition REG_SZ \Device\HarddiskVolume1

Balloon Tips Status:

====================

Enabled

Time Format Settings:

=====================

Should be:

h:mm:ss tt

AM

PM

:

Currently:

REG_SZ h:mm:ss tt

REG_SZ AM

REG_SZ PM

REG_SZ :

Language and Regional Settings:

===============================

ACP: Language is English (United States)

MACCP: Language is English (United States)

OEMCP: Language is English (United States)

Startup Folders for Error_Expanding_Variables Check:

====================================================

All Users Startup Folder Exists.

Current User's Startup Folder Exists.

Terminal Services Status for (null) entries in PM logs and GetUserToken errors:

===============================================================================

TERMService:

==============

Type : 32

State : 1 (The service is not running.) (State is stopped)

WIN32_EXIT_CODE : 1077

SERVICE_EXIT_CODE : 0

CHECKPOINT : 0

WAIT_HINT : 0

TermService Start is set to: 3 (Manual Startup)

Compatibility Flag Settings (Any MBAM file listings should be removed):

=======================================================================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

C:\Program Files (x86)\AVG\AVG10\avgmfapx.exeREG_SZ VISTARTM

C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exeREG_SZ DISABLEUSERCALLBACKEXCEPTION

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

C:\Program Files (x86)\AVG\AVG10\avgui.exeREG_SZ ELEVATECREATEPROCESS

Malwarebytes Anti-Malware Shell Extension Block Check:

======================================================

MBAM Startup Entries:

=====================

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce

Service and Driver Status:

==========================

<--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMProtector

<--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMService

<--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMScheduler

<--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMChameleon

MBAMProtector Registry Values:

==============================

MBAMService Registry Values:

============================

MBAMScheduler Registry Values:

==============================

MBAM DLL's and Runtime Files:

=============================

HKEY_CLASSES_ROOT\vbAcceleratorSGrid6.vbalGrid

(Default): REG_SZ vbAccelerator Grid Control

HKEY_CLASSES_ROOT\vbAcceleratorSGrid6.vbalGrid\Clsid

(Default): REG_SZ {C5DA1F2B-B2BF-4DFC-BC9A-439133543A67}

HKEY_CLASSES_ROOT\SSubTimer6.GSubclass

(Default): REG_SZ SSubTimer6.GSubclass

HKEY_CLASSES_ROOT\SSubTimer6.GSubclass\Clsid

(Default): REG_SZ {71A27032-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\SSubTimer6.CTimer

(Default): REG_SZ SSubTimer6.CTimer

HKEY_CLASSES_ROOT\SSubTimer6.CTimer\Clsid

(Default): REG_SZ {71A27034-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\SSubTimer6.ISubclass

(Default): REG_SZ SSubTimer6.ISubclass

HKEY_CLASSES_ROOT\SSubTimer6.ISubclass\Clsid

(Default): REG_SZ {71A2702F-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ SSubTimer6.ISubclass

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories\{40FC6ED5-2438-11CF-A3DB-080036F12502}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\ProgID

(Default): REG_SZ SSubTimer6.ISubclass

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\Programmable

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\VERSION

(Default): REG_SZ 1.0

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ SSubTimer6.GSubclass

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories\{40FC6ED5-2438-11CF-A3DB-080036F12502}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\InprocServer32

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware\ssubtmr6.dll

ThreadingModel REG_SZ Apartment

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\ProgID

(Default): REG_SZ SSubTimer6.GSubclass

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\Programmable

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\VERSION

(Default): REG_SZ 1.0

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ SSubTimer6.CTimer

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories\{40FC6ED5-2438-11CF-A3DB-080036F12502}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\InprocServer32

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware\ssubtmr6.dll

ThreadingModel REG_SZ Apartment

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\ProgID

(Default): REG_SZ SSubTimer6.CTimer

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\Programmable

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\VERSION

(Default): REG_SZ 1.0

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1

(Default): REG_SZ vbAccelerator VB6 SGrid Control 2.0

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0\win32

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware\vbalsgrid6.ocx

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\FLAGS

(Default): REG_SZ 2

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\HELPDIR

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1

(Default): REG_SZ vbAccelerator VB6 SGrid Control 2.0

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0\win32

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware\vbalsgrid6.ocx

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\FLAGS

(Default): REG_SZ 2

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\HELPDIR

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0

(Default): REG_SZ vbAccelerator VB6 Subclassing and Timer Assistant (with configurable message response, multi-control support + timer bug fix)

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0\win32

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware\ssubtmr6.dll

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\FLAGS

(Default): REG_SZ 0

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\HELPDIR

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0

(Default): REG_SZ vbAccelerator VB6 Subclassing and Timer Assistant (with configurable message response, multi-control support + timer bug fix)

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0\win32

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware\ssubtmr6.dll

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\FLAGS

(Default): REG_SZ 0

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\HELPDIR

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware

HKEY_CLASSES_ROOT\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ _ISubclass

HKEY_CLASSES_ROOT\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid32

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ ISubclass

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid32

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ __CTimer

HKEY_CLASSES_ROOT\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid32

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ CTimer

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid32

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}

(Default): REG_SZ __vbalGrid

HKEY_CLASSES_ROOT\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\ProxyStubClsid32

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\TypeLib

(Default): REG_SZ {DE8CE233-DD83-481D-844C-C07B96589D3A}

Version REG_SZ 1.1

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}

(Default): REG_SZ vbalGrid

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\ProxyStubClsid

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\ProxyStubClsid32

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\TypeLib

(Default): REG_SZ {DE8CE233-DD83-481D-844C-C07B96589D3A}

Version REG_SZ 1.1

MBAM Registry Settings and License Info:

========================================

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware

InstallPath REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware

Affiliate REG_SZ https://store.malwarebytes.org/342/?scope=checkout&cart=29945

dbversion REG_SZ v2013.02.06.01

programversion REG_SZ 1.70.0.1100

dbdate REG_SZ Wed, 06 Feb 2013 00:38:45 GMT

hidereg REG_DWORD 0

startipdisabled REG_DWORD 0

useproxy REG_DWORD 0

useauthentication REG_DWORD 0

advancedheuristics REG_DWORD 1

detectpup REG_DWORD 2

detectpum REG_DWORD 1

detectp2p REG_DWORD 0

updatewarn REG_DWORD 1

updatewarndays REG_DWORD 7

downloadprogram REG_DWORD 1

scanreboot REG_DWORD 1

notifyinstallprogram REG_DWORD 1

contextmenu REG_DWORD 1

reportthreats REG_DWORD 1

silentipmode REG_DWORD 0

trialpromptshown REG_DWORD 1

startwithwindows REG_DWORD 1

startfsdisabled REG_DWORD 0

autoquarantine REG_DWORD 1

autoquarantinenotify REG_DWORD 1

programbuild REG_SZ consumer

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware\UUID

There is data here but it is hidden.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware\UUID

LicenseId REG_SZ cd88806f-0c66-4426-af7a-a7d6f59411aa

LicenseIdVerification REG_SZ abb8082c4103ee05033bcc79096c4d0b

LicenseIdLastSent2 REG_SZ 30155950 2323385781

LicenseIdLastSent1 REG_SZ 30153546 3005748779

HKEY_CURRENT_USER\SOFTWARE\Malwarebytes' Anti-Malware

language REG_SZ english.lng

selectedrives REG_SZ C:\|D:\|

terminateie REG_DWORD 0

autosavelog REG_DWORD 1

openlog REG_DWORD 1

alwaysscanmemory REG_DWORD 1

alwaysscanregistry REG_DWORD 1

alwaysscanfiles REG_DWORD 1

alwaysscanheuristics REG_DWORD 1

alwaysscanstartups REG_DWORD 1

defaultscan REG_DWORD 1

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes' Anti-Malware_is1

Inno Setup: Setup Version REG_SZ 5.5.3-dev (a)

Inno Setup: App Path REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware

InstallLocation REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware\

Inno Setup: Icon Group REG_SZ Malwarebytes' Anti-Malware

Inno Setup: User REG_SZ Julie

Inno Setup: Selected Tasks REG_SZ desktopicon

Inno Setup: Deselected Tasks REG_SZ quicklaunchicon

Inno Setup: Language REG_SZ English

DisplayName REG_SZ Malwarebytes Anti-Malware version 1.70.0.1100

DisplayIcon REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

UninstallString REG_SZ "C:\Program Files (x86)\Malwarebytes' Anti-Malware\unins000.exe"

QuietUninstallString REG_SZ "C:\Program Files (x86)\Malwarebytes' Anti-Malware\unins000.exe" /SILENT

DisplayVersion REG_SZ 1.70.0.1100

Publisher REG_SZ Malwarebytes Corporation

URLInfoAbout REG_SZ http://www.malwarebytes.org

NoModify REG_DWORD 1

NoRepair REG_DWORD 1

InstallDate REG_SZ 20130213

MajorVersion REG_DWORD 1

MinorVersion REG_DWORD 70

EstimatedSize REG_DWORD 18895

Pending File Rename Operations:

================================

If any Malwarebytes Anti-Malware items are listed below, the user must reboot to complete a Malwarebytes Anti-Malware upgrade installation.

Scheduler Queue:

================

Context Menu Entries:

=====================

HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\MBAMShlExt

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\MBAMShlExt

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt

(Default): REG_SZ MBAMShlExt Class

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt\CLSID

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt\CurVer

(Default): REG_SZ MBAMExt.MBAMShlExt.1

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt.1

(Default): REG_SZ MBAMShlExt Class

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt.1\CLSID

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}

(Default): REG_SZ IMBAMShlExt

HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}\ProxyStubClsid32

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}\TypeLib

(Default): REG_SZ {AFF1A83B-6C83-4342-8E68-1648DE06CB65}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}

(Default): REG_SZ MBAMShlExt Class

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\InprocServer32

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll

ThreadingModel REG_SZ Apartment

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\ProgID

(Default): REG_SZ MBAMExt.MBAMShlExt.1

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\TypeLib

(Default): REG_SZ {AFF1A83B-6C83-4342-8E68-1648DE06CB65}

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\VersionIndependentProgID

(Default): REG_SZ MBAMExt.MBAMShlExt

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0

(Default): REG_SZ MBAMExt 1.0 Type Library

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0\win64

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\FLAGS

(Default): REG_SZ 0

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\HELPDIR

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0

(Default): REG_SZ MBAMExt 1.0 Type Library

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0\win64

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\FLAGS

(Default): REG_SZ 0

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\HELPDIR

(Default): REG_SZ C:\Program Files (x86)\Malwarebytes' Anti-Malware

MBAM Drivers:

=============

C:\windows\system32\drivers\mbam.sys File Size: 24176 BYTES FileVersion: 1.60.2.0

Required Dependencies:

======================

BFE:

==============

Type : 32

State : 4 (The service is running.)

WIN32_EXIT_CODE : 0

SERVICE_EXIT_CODE : 0

CHECKPOINT : 0

WAIT_HINT : 0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE

DisplayName REG_SZ @%SystemRoot%\system32\bfe.dll,-1001

Group REG_SZ NetworkProvider

ImagePath REG_EXPAND_SZ %systemroot%\system32\svchost.exe -k LocalServiceNoNetwork

Description REG_SZ @%SystemRoot%\system32\bfe.dll,-1002

ObjectName REG_SZ NT AUTHORITY\LocalService

ErrorControl REG_DWORD 1

Start REG_DWORD 2

Type REG_DWORD 32

DependOnService REG_MULTI_SZ RpcSs

ServiceSidType REG_DWORD 3

RequiredPrivileges REG_MULTI_SZ SeAuditPrivilege

FailureActions REG_BINARY Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters

ServiceDll REG_EXPAND_SZ %SystemRoot%\System32\bfe.dll

ServiceDllUnloadOnStop REG_DWORD 1

ServiceMain REG_SZ BfeServiceMain

fltmgr:

==============

Type : 2

State : 4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0

SERVICE_EXIT_CODE : 0

CHECKPOINT : 0

WAIT_HINT : 0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr

AttachWhenLoaded REG_DWORD 1

DisplayName REG_SZ @%SystemRoot%\system32\drivers\fltmgr.sys,-10001

Group REG_SZ FSFilter Infrastructure

ImagePath REG_EXPAND_SZ system32\drivers\fltmgr.sys

Description REG_SZ @%SystemRoot%\system32\drivers\fltmgr.sys,-10000

ErrorControl REG_DWORD 3

Start REG_DWORD 0

Tag REG_DWORD 1

Type REG_DWORD 2

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr\Enum

0 REG_SZ Root\LEGACY_FLTMGR\0000

Count REG_DWORD 1

NextInstance REG_DWORD 1

C:\windows\system32\drivers\fltmgr.sys File Size: 289664 BYTES FileVersion: 6.1.7601.17514

C:\windows\SysWOW64\comctl32.ocx File Size: 1351392 BYTES FileVersion: 6.0.81.6

C:\windows\SysWOW64\mscomctl.ocx File Size: 1070152 BYTES FileVersion: 6.1.98.34

C:\windows\SysWOW64\olepro32.dll File Size: 90112 BYTES FileVersion: 6.1.7601.17514

List of MBAM Related Directories:

=================================

C:\Program Files (x86)\Malwarebytes' Anti-Malware

changes.txt File Size: 2128 BYTES

license.rtf File Size: 17916 BYTES

mbam.chm File Size: 469873 BYTES

mbam.dll File Size: 508264 BYTES FileVersion: 1.70.0.0

mbam.exe File Size: 824232 BYTES FileVersion: 1.70.0.9

mbamcore.dll File Size: 1091432 BYTES FileVersion: 1.70.0.0

mbamext.dll File Size: 93544 BYTES FileVersion: 1.70.0.0

mbamgui.exe File Size: 512360 BYTES FileVersion: 1.70.0.0

mbamnet.dll File Size: 2171240 BYTES FileVersion: 1.70.0.0

mbampt.exe File Size: 38248 BYTES FileVersion: 1.70.0.0

mbamscheduler.exe File Size: 398184 BYTES FileVersion: 1.70.0.0

mbamservice.exe File Size: 682344 BYTES FileVersion: 1.70.0.0

ssubtmr6.dll File Size: 46416 BYTES FileVersion: 1.1.0.3

unins000.dat File Size: 15263 BYTES

unins000.exe File Size: 710504 BYTES FileVersion: 51.52.0.0

unins000.msg File Size: 11277 BYTES

vbalsgrid6.ocx File Size: 496976 BYTES FileVersion: 2.0.0.40

C:\Program Files (x86)\Malwarebytes' Anti-Malware\Chameleon

chameleon.chm File Size: 186068 BYTES

firefox.com File Size: 216424 BYTES

firefox.exe File Size: 216424 BYTES

firefox.pif File Size: 216424 BYTES

firefox.scr File Size: 216424 BYTES

iexplore.exe File Size: 216424 BYTES

mbam-chameleon.com File Size: 216424 BYTES

mbam-chameleon.exe File Size: 216424 BYTES

mbam-chameleon.pif File Size: 216424 BYTES

mbam-chameleon.scr File Size: 216424 BYTES

mbam-killer.exe File Size: 894312 BYTES

rundll32.exe File Size: 216424 BYTES

svchost.exe File Size: 216424 BYTES

winlogon.exe File Size: 216424 BYTES

C:\Program Files (x86)\Malwarebytes' Anti-Malware\Languages

arabic.lng File Size: 21728 BYTES

belarusian.lng File Size: 26766 BYTES

bosnian.lng File Size: 26988 BYTES

bulgarian.lng File Size: 27400 BYTES

catalan.lng File Size: 28114 BYTES

chineseSI.lng File Size: 10970 BYTES

chineseTR.lng File Size: 11894 BYTES

croatian.lng File Size: 26576 BYTES

czech.lng File Size: 24682 BYTES

danish.lng File Size: 26434 BYTES

dutch.lng File Size: 28142 BYTES

english.lng File Size: 24418 BYTES

estonian.lng File Size: 25014 BYTES

finnish.lng File Size: 25770 BYTES

french.lng File Size: 29674 BYTES

german.lng File Size: 29698 BYTES

greek.lng File Size: 29116 BYTES

hebrew.lng File Size: 19202 BYTES

hungarian.lng File Size: 28430 BYTES

italian.lng File Size: 28022 BYTES

japanese.lng File Size: 16140 BYTES

korean.lng File Size: 14096 BYTES

latvian.lng File Size: 26916 BYTES

lithuanian.lng File Size: 27664 BYTES

macedonian.lng File Size: 28864 BYTES

norwegian.lng File Size: 24978 BYTES

polish.lng File Size: 26484 BYTES

portugueseBR.lng File Size: 28544 BYTES

portuguesePT.lng File Size: 28904 BYTES

romanian.lng File Size: 28090 BYTES

russian.lng File Size: 27134 BYTES

serbian.lng File Size: 26662 BYTES

slovak.lng File Size: 25486 BYTES

slovenian.lng File Size: 24696 BYTES

spanish.lng File Size: 29902 BYTES

swedish.lng File Size: 25800 BYTES

thai.lng File Size: 25884 BYTES

turkish.lng File Size: 25800 BYTES

vietnamese.lng File Size: 29400 BYTES

C:\Users\Julie\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware

C:\Users\Julie\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs

mbam-log-2010-12-30 (14-25-48).txt File Size: 943 BYTES

mbam-log-2010-12-30 (14-53-03).txt File Size: 898 BYTES

mbam-log-2011-01-02 (15-28-23).txt File Size: 896 BYTES

mbam-log-2011-01-16 (17-53-49).txt File Size: 897 BYTES

mbam-log-2011-01-17 (13-01-03).txt File Size: 896 BYTES

mbam-log-2011-01-21 (18-44-52).txt File Size: 896 BYTES

mbam-log-2011-03-05 (12-30-08).txt File Size: 897 BYTES

mbam-log-2011-03-25 (12-37-51).txt File Size: 898 BYTES

mbam-log-2011-04-22 (12-12-16).txt File Size: 898 BYTES

mbam-log-2011-05-01 (17-24-02).txt File Size: 896 BYTES

mbam-log-2011-05-14 (11-59-26).txt File Size: 898 BYTES

mbam-log-2011-05-22 (17-03-44).txt File Size: 897 BYTES

mbam-log-2011-05-25 (21-37-47).txt File Size: 897 BYTES

mbam-log-2011-06-10 (21-58-38).txt File Size: 897 BYTES

mbam-log-2011-06-13 (11-16-24).txt File Size: 898 BYTES

mbam-log-2011-06-21 (20-07-57).txt File Size: 897 BYTES

mbam-log-2011-06-23 (11-50-12).txt File Size: 897 BYTES

mbam-log-2011-06-30 (13-51-36).txt File Size: 896 BYTES

mbam-log-2011-07-04 (12-25-39).txt File Size: 897 BYTES

mbam-log-2011-07-12 (18-01-39).txt File Size: 912 BYTES

mbam-log-2011-07-28 (11-44-08).txt File Size: 913 BYTES

mbam-log-2011-08-08 (12-12-12).txt File Size: 912 BYTES

mbam-log-2011-08-17 (21-54-39).txt File Size: 912 BYTES

mbam-log-2011-08-21 (16-57-36).txt File Size: 912 BYTES

mbam-log-2011-08-24 (17-06-13).txt File Size: 912 BYTES

mbam-log-2011-08-30 (15-07-20).txt File Size: 912 BYTES

mbam-log-2011-09-01 (16-38-41).txt File Size: 911 BYTES

mbam-log-2011-09-06 (16-30-35).txt File Size: 911 BYTES

mbam-log-2011-09-08 (14-57-30).txt File Size: 911 BYTES

mbam-log-2011-09-11 (19-40-04).txt File Size: 911 BYTES

mbam-log-2011-09-14 (18-37-28).txt File Size: 912 BYTES

mbam-log-2011-09-15 (13-41-52).txt File Size: 912 BYTES

mbam-log-2011-09-17 (15-06-29).txt File Size: 912 BYTES

mbam-log-2011-09-27 (16-34-07).txt File Size: 912 BYTES

mbam-log-2011-10-02 (15-04-12).txt File Size: 912 BYTES

mbam-log-2011-10-17 (16-55-15).txt File Size: 913 BYTES

mbam-log-2011-11-02 (20-38-43).txt File Size: 912 BYTES

mbam-log-2011-11-22 (13-43-17).txt File Size: 913 BYTES

mbam-log-2011-12-06 (22-09-26).txt File Size: 913 BYTES

mbam-log-2011-12-08 (16-17-44).txt File Size: 912 BYTES

mbam-log-2011-12-19 (16-56-50).txt File Size: 913 BYTES

mbam-log-2011-12-20 (16-58-00).txt File Size: 913 BYTES

mbam-log-2011-12-28 (13-07-24).txt File Size: 1858 BYTES

mbam-log-2012-01-12 (14-26-36).txt File Size: 1856 BYTES

mbam-log-2012-01-23 (20-23-16).txt File Size: 1856 BYTES

mbam-log-2012-01-27 (19-18-34).txt File Size: 1856 BYTES

mbam-log-2012-01-28 (18-43-50).txt File Size: 1856 BYTES

mbam-log-2012-01-31 (20-21-13).txt File Size: 1856 BYTES

mbam-log-2012-02-03 (16-16-59).txt File Size: 1854 BYTES

mbam-log-2012-02-10 (22-09-07).txt File Size: 1856 BYTES

mbam-log-2012-02-14 (13-49-45).txt File Size: 1856 BYTES

mbam-log-2012-02-17 (15-43-00).txt File Size: 1854 BYTES

mbam-log-2012-02-19 (20-12-09).txt File Size: 1856 BYTES

mbam-log-2012-02-25 (18-49-59).txt File Size: 1856 BYTES

mbam-log-2012-02-27 (18-59-03).txt File Size: 1856 BYTES

mbam-log-2012-03-04 (13-20-25).txt File Size: 1854 BYTES

mbam-log-2012-03-12 (12-49-09).txt File Size: 1858 BYTES

mbam-log-2012-03-21 (12-32-24).txt File Size: 1858 BYTES

mbam-log-2012-04-01 (19-24-46).txt File Size: 1854 BYTES

mbam-log-2012-04-03 (19-05-05).txt File Size: 1854 BYTES

mbam-log-2012-04-05 (18-49-44).txt File Size: 1852 BYTES

mbam-log-2012-04-06 (15-04-16).txt File Size: 1854 BYTES

mbam-log-2012-04-21 (22-41-11).txt File Size: 1876 BYTES

mbam-log-2012-04-22 (20-52-14).txt File Size: 1856 BYTES

mbam-log-2012-04-23 (12-57-19).txt File Size: 1858 BYTES

mbam-log-2012-04-24 (19-44-48).txt File Size: 1854 BYTES

mbam-log-2012-04-29 (19-05-36).txt File Size: 1854 BYTES

mbam-log-2012-05-06 (18-22-12).txt File Size: 1854 BYTES

mbam-log-2012-05-08 (22-20-36).txt File Size: 1856 BYTES

mbam-log-2012-05-17 (23-53-26).txt File Size: 1878 BYTES

mbam-log-2012-05-28 (19-46-22).txt File Size: 1856 BYTES

mbam-log-2012-05-29 (20-56-21).txt File Size: 1856 BYTES

mbam-log-2012-06-02 (15-37-37).txt File Size: 1854 BYTES

mbam-log-2012-06-25 (16-42-42).txt File Size: 1854 BYTES

mbam-log-2012-07-04 (14-28-51).txt File Size: 1854 BYTES

mbam-log-2012-07-06 (19-43-04).txt File Size: 1854 BYTES

mbam-log-2012-07-19 (20-00-53).txt File Size: 1878 BYTES

mbam-log-2012-07-29 (19-46-59).txt File Size: 1878 BYTES

mbam-log-2012-08-04 (20-31-36).txt File Size: 1876 BYTES

mbam-log-2012-08-06 (13-59-13).txt File Size: 1876 BYTES

mbam-log-2012-08-10 (10-23-49).txt File Size: 1880 BYTES

mbam-log-2012-08-21 (19-10-02).txt File Size: 1878 BYTES

mbam-log-2012-08-28 (20-01-06).txt File Size: 1896 BYTES

mbam-log-2012-09-02 (13-38-46).txt File Size: 1896 BYTES

mbam-log-2012-09-09 (19-49-35).txt File Size: 1898 BYTES

mbam-log-2012-09-12 (19-26-15).txt File Size: 1898 BYTES

mbam-log-2012-09-16 (14-39-40).txt File Size: 1900 BYTES

mbam-log-2012-10-02 (12-56-14).txt File Size: 1902 BYTES

mbam-log-2012-10-07 (19-50-46).txt File Size: 1900 BYTES

mbam-log-2012-10-23 (14-42-58).txt File Size: 1922 BYTES

mbam-log-2012-10-23 (21-38-28).txt File Size: 1902 BYTES

mbam-log-2012-10-28 (11-57-12).txt File Size: 1904 BYTES

mbam-log-2012-11-03 (20-37-28).txt File Size: 1898 BYTES

mbam-log-2012-11-22 (19-28-57).txt File Size: 1902 BYTES

mbam-log-2012-12-02 (19-00-48).txt File Size: 1900 BYTES

mbam-log-2012-12-06 (14-18-18).txt File Size: 1900 BYTES

mbam-log-2012-12-08 (13-48-46).txt File Size: 1900 BYTES

mbam-log-2012-12-26 (14-36-11).txt File Size: 1900 BYTES

mbam-log-2012-12-27 (18-36-07).txt File Size: 1900 BYTES

mbam-log-2013-01-13 (21-38-04).txt File Size: 1900 BYTES

mbam-log-2013-01-18 (13-57-07).txt File Size: 1896 BYTES

mbam-log-2013-01-27 (22-31-44).txt File Size: 1900 BYTES

mbam-log-2013-02-03 (13-09-53).txt File Size: 1898 BYTES

mbam-log-2013-02-08 (14-03-18).txt File Size: 1898 BYTES

C:\Users\Julie\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Quarantine

BACKUP1.76385 File Size: 78 BYTES

QUAR1.76385 File Size: 721408 BYTES

C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware

exclusions.dat File Size: 2 BYTES

mbam-setup.exe File Size: 10156344 BYTES FileVersion: 1.70.0.1100

rules.ref File Size: 6987554 BYTES

C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Configuration

build.conf File Size: 140 BYTES

config.conf File Size: 3970 BYTES

custom.conf File Size: 20 BYTES

database.conf File Size: 432 BYTES

html.conf File Size: 2762 BYTES

local.conf File Size: 538 BYTES

manifest.conf File Size: 1752 BYTES

messaging.conf File Size: 1430 BYTES

news.conf File Size: 405 BYTES

C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

===============================================================

END OF FILE

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My Internet is generally working well. My quick scan showed no malicious items, and this is the log.

Malwarebytes Anti-Malware 1.70.0.1100

www.malwarebytes.org

Database version: v2013.02.06.01

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 9.0.8112.16421

Julie :: JULIE-PC [administrator]

2/13/2013 11:03:36 PM

mbam-log-2013-02-13 (23-03-36).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 226168

Time elapsed: 5 minute(s), 10 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

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You also have your AVG software running in compatibility mode which is not good. You should remove those registry entries so that it runs normally on the system.

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Here are those two logs.

AdvancedSetup, what do you mean about compatibility mode? Is it ok to have the AVG and Malwarebytes both on my computer?

attach.txt

dds.txt

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So does anyone have any suggestions? A few days ago, it randomly updated for me, but now it's back to not updating.

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From the MBAM CHECK log it shows that in the Registry you have AVG running under a compatibility mode

You should backup your registry and then remove those entries from the registry.

Compatibility Flag Settings (Any MBAM file listings should be removed):

=======================================================================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

C:\Program Files (x86)\AVG\AVG10\avgmfapx.exe

C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

C:\Program Files (x86)\AVG\AVG10\avgui.exe

I would personally remove these from the computer if it were mine unless you specifically installed them on purpose.

AVG Security Toolbar

Google Chrome

Google Toolbar for Internet Explorer

Google Update Helper

These are old versions and the software is compromised. I highly recommend uninstalling ALL versions of Java and if possible don't use Java.

If you really have to use Java then make sure you're only using the very latest version at all times.

Java 7 Update 10

Java Auto Updater

This I'm pretty sure is a component of Norton PC Checkup probably sub licensed by Toshiba maybe?

Toshiba Laptop Checkup

As it has an entry here for Norton but no Norton shown in Program Add/Remove

R2 Norton PC Checkup Application Launcher;Toshiba Laptop Checkup Application Launcher;C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\SymcPCCULaunchSvc.exe [2010-12-1 135608]

S2 PCCUJobMgr;Common Client Job Manager Service;C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe [2011-12-6 126392]

I'm not sure if it has any type of conflict with other security programs or not as your computer is actually the first one I've seen actually using it. Not a very popular program.

Please review the attached PDF document on setting up the exclusions in AVG and set that up as well as the other items above and let us know if you continue to have updating issues or not.

AVG - Malwarebytes Exclusions Settings.pdf

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