chicacompu

Trojan.Medfos, FakeAV and more? Help greatly appreciated!

20 posts in this topic

Hi!

I offered to help do this for a family member, so I'll give all of the info that I have. She believes that it started with one of those fake FedEx emails, sent by support@lincoln.us, which FedEx confirmed is not valid. The email talked about a courier being unable to deliver a parcel and had a link that read 'Print Receipt.' Unfortunately, she clicked it (on her laptop and her smartphone), and started having problems. She has Norton and it started detecing issues. She was able to use the internet and didn't notice anything strange when she emailed me about the issue.

I recommended she disconnect from the internet and we haven't reconnected since. I downloaded Malwarebytes from a USB driver for her, deleting some items. I have mbam logs and protection logs from those scans, one of which was done while in safe mode.

Now she gets pop-ups upon booting up and logging in:

  1. "RunDLL - There was a problem starting C:\Users\Marie\AppData\Roaming\quipl.dll - The specified module could not be found"
  2. "RunDLL - RunDLL - There was a problem starting C:\Users\Marie\AppData\Roaming\wmsvut.dll - The specified module could not be found"
  3. one that she says is old: "MOM.exe - Application Error - "The application was unable to start correctly (0xc000007b). Click OK to close the application."

I haven't done a scan since the last one, but those pop-ups shouldn't be coming up, I thought. Anyway, just did a DDS check a few minutes ago and here are the results. Thank you so much for your help!

DDS.txt

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 8.0.7600.17051

Run by Marie at 19:44:09 on 2013-02-20

Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3835.2318 [GMT -5:00]

.

AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Internet Security *Disabled/Outdated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\system32\atiesrxx.exe

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Program Files\IDT\WDM\STacSV64.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\atieclxx.exe

C:\Windows\system32\Hpservice.exe

C:\Windows\system32\atibtmon.exe

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\WLANExt.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskhost.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\IDT\WDM\AESTSr64.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe

C:\Windows\Explorer.EXE

C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe

C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe

C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ccSvcHst.exe

C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe

C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe

C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe

C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE

C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Windows\system32\SearchIndexer.exe

C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ccSvcHst.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\IDT\WDM\sttray64.exe

C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\System32\rundll32.exe

C:\Windows\SysWOW64\rundll32.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe

C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe

C:\Program Files (x86)\Ask.com\Updater\Updater.exe

C:\Program Files (x86)\Brother\ControlCenter3\brccMCtl.exe

C:\Program Files (x86)\Common Files\AOL\1314214344\ee\aolsoftware.exe

C:\Program Files (x86)\SelectRebates\SelectRebates.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\Brother\Brmfcmon\BrMfcmon.exe

C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe

C:\Windows\system32\taskeng.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\YCMMirage.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\System32\WUDFHost.exe

\\?\C:\Windows\system32\wbem\WMIADAP.EXE

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.ask.com?o=16148&l=dis

uSearch Bar = Preserve

mWinlogon: Userinit = userinit.exe,

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll

BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ips\ipsbho.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -

BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO: ShopAtHomeIEHelper Class: {E8DAAA30-6CAA-4b58-9603-8E54238219E2} - C:\Program Files (x86)\SelectRebates\Toolbar\ShopAtHomeToolbar.dll

TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll

TB: ShopAtHome.com Toolbar: {98279C38-DE4B-4BCF-93C9-8EC26069D6F4} - C:\Program Files (x86)\SelectRebates\Toolbar\ShopAtHomeToolbar.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -

TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll

TB: ShopAtHome.com Toolbar: {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - C:\Program Files (x86)\SelectRebates\Toolbar\ShopAtHomeToolbar.dll

uRunOnce: [MISPInst] "C:\Users\Marie\AppData\Local\Temp\McInstallTemp\Install.exe" /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart

mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

mRun: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe

mRun: [sSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

mRun: [PaperPort PTD] "C:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe"

mRun: [indexSearch] "C:\Program Files (x86)\ScanSoft\PaperPort\IndexSearch.exe"

mRun: [PPort11reminder] "C:\Program Files (x86)\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini"

mRun: [brMfcWnd] C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN

mRun: [ControlCenter3] C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe /autorun

mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe

mRun: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [HostManager] C:\Program Files (x86)\Common Files\AOL\1314214344\ee\AOLSoftware.exe

mRun: [selectRebates] C:\Program Files (x86)\SelectRebates\SelectRebates.exe

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SNAPFI~1.LNK - C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe

uPolicies-Explorer: NoDriveTypeAutoRun = dword:145

uPolicies-Explorer: HideSCAHealth = dword:1

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:0

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableLUA = dword:0

mPolicies-System: EnableUIADesktopToggle = dword:0

mPolicies-System: PromptOnSecureDesktop = dword:0

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab

DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} - hxxps://h50203.www5.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab

TCP: Interfaces\{2A907A11-940D-4C2F-BAD7-A1C33153ADAE} : DHCPNameServer = 75.75.76.76 75.75.75.75

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

SSODL: WebCheck - <orphaned>

mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll

x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL

x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe

x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe

x64-Run: [smartMenu] C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe /background

x64-Run: [quipl] rundll32.exe "C:\Users\Marie\AppData\Roaming\quipl.dll",HrCreateTridentMenu

x64-Run: [wmsvut] "C:\Windows\System32\rundll32.exe" "C:\Users\Marie\AppData\Roaming\wmsvut.dll",NormalizeException

x64-Run: [rerar] "C:\Windows\System32\rundll32.exe" "C:\Users\Marie\AppData\Roaming\rerar.dll",set_pCAL

x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll

x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll

x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab

x64-DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab

x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab

x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll

x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-SSODL: WebCheck - <orphaned>

x64-STS: FencesShlExt Class - {1984DD45-52CF-49cd-AB77-18F378FEA264} - C:\Program Files\Stardock\Fences Pro\FencesMenu64.dll

.

============= SERVICES / DRIVERS ===============

.

R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NISx64\1207020.003\symds64.sys [2012-6-11 450680]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NISx64\1207020.003\symefa64.sys [2012-6-11 912504]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20100810.004\BHDrvx64.sys [2010-12-25 945200]

R1 ElRawDisk;ElRawDisk;C:\Windows\System32\drivers\ElRawDsk.sys [2011-1-30 23464]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\IPSDefs\20130215.002\IDSviA64.sys [2013-2-15 513184]

R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NISx64\1207020.003\ironx64.sys [2012-6-11 171128]

R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NISx64\1207020.003\symnets.sys [2012-6-11 386168]

R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2010-12-25 89600]

R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2010-10-8 203264]

R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]

R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-3-28 94264]

R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2010-6-15 30520]

R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-11-9 26680]

R2 ioloFileInfoList;iolo FileInfoList Service;C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe [2011-1-30 724664]

R2 ioloSystemService;iolo System Service;C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe [2011-1-30 724664]

R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-2-17 398184]

R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-2-17 682344]

R2 MotoHelper;MotoHelper Service;C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe [2011-10-31 218992]

R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ccsvchst.exe [2012-6-11 130008]

R2 NOBU;Norton Online Backup;C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2010-6-1 2804568]

R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]

R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-1-31 3289208]

R3 clwvd;HP Webcam Splitter;C:\Windows\System32\drivers\clwvd.sys [2010-9-3 31088]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-2-15 138912]

R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-2-17 24176]

R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2010-12-25 38528]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe --> C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [?]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-6-7 160944]

S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-2-28 183560]

S3 BrSerIb;Brother MFC Serial Interface Driver(WDM);C:\Windows\System32\drivers\BrSerIb.sys [2009-7-13 281088]

S3 BrUsbSIb;Brother MFC Serial USB Driver(WDM);C:\Windows\System32\drivers\BrUsbSIb.sys [2009-7-13 15360]

S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]

S3 rcmirror;rcmirror;C:\Windows\System32\drivers\rcmirror.sys [2010-1-18 4608]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-12-25 239136]

S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-12-25 344680]

S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]

S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]

S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-1-31 1255736]

S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]

.

=============== Created Last 30 ================

.

2013-02-18 01:15:38 -------- d-----w- C:\Users\Marie\AppData\Local\Programs

2013-02-18 01:11:55 -------- d-----w- C:\Users\Marie\AppData\Roaming\Malwarebytes

2013-02-18 01:11:41 38224 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys

2013-02-18 01:11:40 -------- d-----w- C:\ProgramData\Malwarebytes

2013-02-18 01:11:37 24176 ----a-w- C:\Windows\System32\drivers\mbam.sys

2013-02-18 01:11:37 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2013-02-16 04:12:15 -------- d-----w- C:\ProgramData\90CFC74AE0B625B6000090CF36802A36

2013-02-16 04:10:22 373248 ----a-w- C:\Users\Marie\AppData\Roaming\rerar.dll

2013-02-14 14:30:28 9161176 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{40118A85-7F72-42EA-850F-1F8D8D1629E6}\mpengine.dll

2013-01-28 21:15:30 -------- d-----w- C:\Users\Marie\AppData\Local\{35FFF5C5-3C1A-4FC6-A12E-73EC5140B153}

.

==================== Find3M ====================

.

2013-02-07 21:57:25 74096 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2013-02-07 21:57:25 697712 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2013-01-17 06:28:58 273840 ------w- C:\Windows\System32\MpSigStub.exe

2012-12-25 18:37:07 5 ----a-w- C:\Windows\SysWow64\lMMLDeleteUserData42107612FX.tmp

.

============= FINISH: 19:45:05.67 ===============

Attach.txt

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 1/30/2011 5:19:08 AM

System Uptime: 2/20/2013 7:27:57 PM (0 hours ago)

.

Motherboard: Hewlett-Packard | | 143F

Processor: AMD Phenom II N660 Dual-Core Processor | Socket S1G4 | 2700/200mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 443 GiB total, 375.325 GiB free.

D: is FIXED (NTFS) - 23 GiB total, 3.336 GiB free.

E: is CDROM ()

F: is Removable

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP619: 2/4/2013 11:45:39 AM - Windows Update

RP620: 2/4/2013 9:40:13 PM - Windows Update

RP622: 2/7/2013 8:55:53 AM - Windows Modules Installer

RP623: 2/7/2013 6:21:40 PM - Windows Update

RP625: 2/10/2013 9:07:15 PM - Windows Modules Installer

RP626: 2/11/2013 1:01:02 PM - Windows Update

RP628: 2/12/2013 12:52:43 PM - Windows Modules Installer

RP629: 2/12/2013 12:53:58 PM - Windows Modules Installer

RP631: 2/15/2013 11:04:28 PM - Windows Modules Installer

.

==== Installed Programs ======================

.

ActiveCheck component for HP Active Support Library

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Reader X (10.1.5)

Adobe Shockwave Player 11.5

Agatha Christie - Peril at End House

AOL Uninstaller (Choose which Products to Remove)

Ask Toolbar

Atheros Driver Installation Program

ATI Catalyst Install Manager

Bejeweled 2 Deluxe

Bing Bar

Bing Rewards Client Installer

Blackhawk Striker 2

Blasterball 3

Blio

Bounce Symphony

Brother MFL-Pro Suite MFC-8680DN

Build-a-lot 2

Cake Mania

Catalyst Control Center - Branding

Catalyst Control Center Graphics Previews Common

Catalyst Control Center Graphics Previews Vista

Catalyst Control Center InstallProxy

Catalyst Control Center Localization All

ccc-core-static

ccc-utility64

CCC Help Chinese Standard

CCC Help Chinese Traditional

CCC Help Czech

CCC Help Danish

CCC Help Dutch

CCC Help English

CCC Help Finnish

CCC Help French

CCC Help German

CCC Help Greek

CCC Help Hungarian

CCC Help Italian

CCC Help Japanese

CCC Help Korean

CCC Help Norwegian

CCC Help Polish

CCC Help Portuguese

CCC Help Russian

CCC Help Spanish

CCC Help Swedish

CCC Help Thai

CCC Help Turkish

Chuzzle Deluxe

Cisco EAP-FAST Module

Cisco LEAP Module

Cisco PEAP Module

CyberLink DVD Suite

D3DX10

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

Diner Dash 2 Restaurant Rescue

Dora's World Adventure

DVD Menu Pack for HP MediaSmart Video

EasyBits GO

Energy Star Digital Logo

Escape Rosecliff Island

ESU for Microsoft Windows 7

Farm Frenzy

FATE

Fences Pro

Final Drive Nitro

Heroes of Hellas 2 - Olympia

HP 3D DriveGuard

HP Auto

HP Client Services

HP CloudDrive

HP Customer Experience Enhancements

HP Documentation

HP DVB-T TV Tuner 8.0.64.43

HP Game Console

HP Games

HP MediaSmart DVD

HP MediaSmart Movies and TV

HP MediaSmart Music

HP MediaSmart Photo

HP MediaSmart SmartMenu

HP MediaSmart Video

HP MediaSmart Webcam

HP MediaSmart/TouchSmart Netflix

HP MovieStore

HP Photo Creations

HP Power Manager

HP Quick Launch

HP Setup

HP Setup Manager

HP Software Framework

HP Support Assistant

HP Wireless Assistant

HPAsset component for HP Active Support Library

Hulu Desktop

IDT Audio

iolo technologies' System Mechanic

Java Auto Updater

Java 6 Update 21

Java 6 Update 21 (64-bit)

Jewel Quest Solitaire 2

Junk Mail filter update

LabelPrint

LightScribe System Software

Malwarebytes Anti-Malware version 1.70.0.1100

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Office 2010 Service Pack 1 (SP1)

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Excel MUI (English) 2010

Microsoft Office Home and Student 2010

Microsoft Office Office 64-bit Components 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2010

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared 64-bit MUI (English) 2010

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Single Image 2010

Microsoft Office Word MUI (English) 2010

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft VC9 runtime libraries

Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable (x64)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft WSE 3.0 Runtime

MotoHelper 2.1.25 Driver 5.3.0

MotoHelper MergeModules

Motorola Mobile Drivers Installation 5.3.0

Movie Theme Pack for HP MediaSmart Video

MSVCRT

MSVCRT_amd64

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

Mystery P.I. - The London Caper

NOOK for PC

Norton Internet Security

Norton Online Backup

PaperPort Image Printer 64-bit

Penguins!

PhotoNow!

PictureMover

Plants vs. Zombies

PlayReady PC Runtime x86

Poker Superstars III

Polar Bowler

Polar Golfer

Power2Go

PowerDirector

Realtek Ethernet Controller Driver For Windows 7

Realtek USB 2.0 Card Reader

Recovery Manager

RegWork

RoxioNow Player

ScanSoft PaperPort 11

Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition

Security Update for Microsoft InfoPath 2010 (KB2687417) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553091)

Security Update for Microsoft Office 2010 (KB2553096)

Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition

Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition

Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition

Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition

ShopAtHome.com Toolbar

Skype Click to Call

Skype™ 5.10

Synaptics Pointing Device Driver

Times Reader

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2473228)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft Office 2010 (KB2494150)

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition

Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition

Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition

Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition

Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition

Viewpoint Media Player

Virtual Families

Virtual Villagers 4 - The Tree of Life

Wheel of Fortune 2

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Language Selector

Windows Live Mail

Windows Live Messenger

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

Zuma Deluxe

.

==== Event Viewer Messages From Past Week ========

.

2/20/2013 7:43:09 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.

2/18/2013 11:08:13 AM, Error: Service Control Manager [7001] - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: After starting, the service hung in a start-pending state.

2/18/2013 11:08:07 AM, Error: Service Control Manager [7022] - The Peer Name Resolution Protocol service hung on starting.

2/18/2013 10:11:51 PM, Error: Service Control Manager [7023] - The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535

2/18/2013 10:11:51 PM, Error: Service Control Manager [7001] - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535

2/18/2013 10:11:51 PM, Error: Microsoft-Windows-PNRPSvc [102] - The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630801.

2/17/2013 9:18:09 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.

2/17/2013 8:18:44 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

2/17/2013 8:18:44 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

2/17/2013 8:18:44 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}

2/17/2013 8:18:44 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}

2/17/2013 8:18:43 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

2/17/2013 8:18:33 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

2/17/2013 8:18:25 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx64 DfsC discache eeCtrl ElRawDisk IDSVia64 NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSP SRTSPX SymIRON SymNetS tdx vwififlt Wanarpv6 WfpLwf

2/17/2013 8:18:23 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

2/17/2013 8:18:23 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

2/17/2013 8:18:23 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.

2/17/2013 8:18:23 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

2/17/2013 8:18:23 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

2/17/2013 8:18:23 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.

2/17/2013 8:18:23 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

2/17/2013 8:18:23 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

2/17/2013 8:18:23 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.

2/17/2013 8:18:23 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

2/15/2013 11:33:29 PM, Error: Service Control Manager [7000] - The Norton Internet Security service failed to start due to the following error: The pipe has been ended.

2/15/2013 11:33:24 PM, Error: Microsoft-Windows-WLAN-AutoConfig [10003] - WLAN Extensibility Module has stopped unexpectedly. Module Path: C:\Windows\system32\athihvs.dll

2/15/2013 11:31:27 PM, Error: Service Control Manager [7034] - The Norton Online Backup service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:31:27 PM, Error: Service Control Manager [7031] - The Norton Internet Security service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

2/15/2013 11:26:21 PM, Error: Service Control Manager [7034] - The Windows Installer service terminated unexpectedly. It has done this 3 time(s).

2/15/2013 11:22:22 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the HP Health Check Service service to connect.

2/15/2013 11:22:22 PM, Error: Service Control Manager [7000] - The HP Health Check Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

2/15/2013 11:21:22 PM, Error: Service Control Manager [7031] - The HP Health Check Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

2/15/2013 11:21:20 PM, Error: Service Control Manager [7031] - The Windows Installer service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.

2/15/2013 11:19:39 PM, Error: Service Control Manager [7034] - The Windows Live ID Sign-in Assistant service terminated unexpectedly. It has done this 3 time(s).

2/15/2013 11:19:29 PM, Error: Service Control Manager [7031] - The Windows Live ID Sign-in Assistant service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

2/15/2013 11:19:21 PM, Error: Service Control Manager [7034] - The HP Software Framework Service service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:19:21 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the MotoHelper Service service to connect.

2/15/2013 11:19:21 PM, Error: Service Control Manager [7000] - The MotoHelper Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

2/15/2013 11:19:20 PM, Error: Service Control Manager [7034] - The iolo System Service service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:19:20 PM, Error: Service Control Manager [7034] - The iolo FileInfoList Service service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:19:20 PM, Error: Service Control Manager [7034] - The HPWMISVC service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:19:20 PM, Error: Service Control Manager [7034] - The HP Service service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:19:20 PM, Error: Service Control Manager [7034] - The HP Quick Synchronization Service service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:19:20 PM, Error: Service Control Manager [7034] - The Audio Service service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:19:20 PM, Error: Service Control Manager [7034] - The Andrea ST Filters Service service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:19:20 PM, Error: Service Control Manager [7034] - The AMD External Events Utility service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:19:20 PM, Error: Service Control Manager [7034] - The Adobe Acrobat Update Service service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:19:20 PM, Error: Service Control Manager [7031] - The Windows Installer service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

2/15/2013 11:19:19 PM, Error: Service Control Manager [7034] - The Skype C2C Service service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:19:19 PM, Error: Service Control Manager [7034] - The SeaPort service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:19:19 PM, Error: Service Control Manager [7034] - The RoxioNow Service service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:19:19 PM, Error: Service Control Manager [7034] - The LightScribeService Direct Disc Labeling Service service terminated unexpectedly. It has done this 1 time(s).

2/15/2013 11:19:19 PM, Error: Service Control Manager [7031] - The Windows Live ID Sign-in Assistant service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

2/15/2013 11:19:19 PM, Error: Service Control Manager [7031] - The MotoHelper Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.

2/15/2013 11:19:18 PM, Error: Service Control Manager [7034] - The AOL Connectivity Service service terminated unexpectedly. It has done this 1 time(s).

.

==== End Of File ===========================

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Hello chicacompu

Welcome to The Forums!!

Around here they call me Gringo and I'll be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

  • Download Security Check by screen317 from
here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

  • Please download
AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+

Gringo

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Thanks for getting back to me so quick, Gringo!

I wasn't able to download Adwcleaner... and after I downloaded RogueKiller, moved it to my USB, moved it and used it on her computer, and plugged my USB back into my computer, Comodo security quarantined it. @_@ Otherwise, here are the logs:

checkup.txt

Results of screen317's Security Check version 0.99.59

Windows 7 x64 (UAC is enabled)

Out of date service pack!!

Internet Explorer 8 Out of date!

``````````````Antivirus/Firewall Check:``````````````

Windows Security Center service is not running! This report may not be accurate!

Windows Firewall Enabled!

Norton Internet Security

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.70.0.1100

Java 6 Update 21

Java version out of Date!

Adobe Reader 10.1.5 Adobe Reader out of Date!

````````Process Check: objlist.exe by Laurent````````

Norton ccSvcHst.exe

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

Malwarebytes' Anti-Malware mbamscheduler.exe

Symantec Norton Online Backup NOBuAgent.exe

iolo Common Lib ioloServiceManager.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 1%

````````````````````End of Log``````````````````````

RKreport[1].txt

RogueKiller V8.5.1 [Feb 20 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7600 ) 64 bits version

Started in : Normal mode

User : Marie [Admin rights]

Mode : Scan -- Date : 02/20/2013 20:23:54

| ARK || FAK || MBR |

¤¤¤ Bad processes : 2 ¤¤¤

[DLL] rundll32.exe -- C:\Windows\System32\rundll32.exe : C:\Users\Marie\AppData\Roaming\rerar.dll [x] -> KILLED [TermProc]

[DLL] rundll32.exe -- C:\Windows\SysWOW64\rundll32.exe : C:\Users\Marie\AppData\Roaming\rerar.dll [x] -> KILLED [TermProc]

¤¤¤ Registry Entries : 11 ¤¤¤

[RUN][sUSP PATH] HKLM\[...]\Run : quipl (rundll32.exe "C:\Users\Marie\AppData\Roaming\quipl.dll",HrCreateTridentMenu) [x] -> FOUND

[RUN][sUSP PATH] HKLM\[...]\Run : wmsvut ("C:\Windows\System32\rundll32.exe" "C:\Users\Marie\AppData\Roaming\wmsvut.dll",NormalizeException) [7] -> FOUND

[RUN][sUSP PATH] HKLM\[...]\Run : rerar ("C:\Windows\System32\rundll32.exe" "C:\Users\Marie\AppData\Roaming\rerar.dll",set_pCAL) [7] -> FOUND

[RUN][sUSP PATH] HKCU\[...]\RunOnce : MISPInst ("C:\Users\Marie\AppData\Local\Temp\McInstallTemp\Install.exe" /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /) [7] -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-185692415-251076965-1230661199-1001[...]\RunOnce : MISPInst ("C:\Users\Marie\AppData\Local\Temp\McInstallTemp\Install.exe" /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /Restart /Resume /) [7] -> FOUND

[HJ] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND

[HJ] HKLM\[...]\Wow6432Node\System : ConsentPromptBehaviorAdmin (0) -> FOUND

[HJ] HKLM\[...]\System : EnableLUA (0) -> FOUND

[HJ] HKLM\[...]\Wow6432Node\System : EnableLUA (0) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD5000BEVT-60A0RT0 ATA Device +++++

--- User ---

[MBR] b2c4affbef4badb6afa8531b4fd67ca8

[bSP] 7062b69a0df661b566805c1d388b62a0 : Windows Vista/7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 199 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 409600 | Size: 453222 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 928608256 | Size: 23414 Mo

3 - [XXXXXX] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 976560128 | Size: 103 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1]_S_02202013_02d2023.txt >>

RKreport[1]_S_02202013_02d2023.txt

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Hello chicacompu

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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Here is the ComboFix log:

ComboFix 13-02-13.02 - Marie 02/21/2013 20:17:49.1.2 - x64

Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3835.2452 [GMT -5:00]

Running from: c:\users\Marie\Desktop\ComboFix2.exe

AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

SP: Norton Internet Security *Disabled/Outdated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

* Created a new restore point

.

- REDUCED FUNCTIONALITY MODE -

.

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

.

c:\program files (x86)\SelectRebates

c:\program files (x86)\SelectRebates\FFToolbar\chrome.manifest

c:\program files (x86)\SelectRebates\FFToolbar\chrome\sahtoolbar.jar

c:\program files (x86)\SelectRebates\FFToolbar\defaults\preferences\sahtoolbar.js

c:\program files (x86)\SelectRebates\FFToolbar\install.rdf

c:\program files (x86)\SelectRebates\SahImages\alert.png

c:\program files (x86)\SelectRebates\SahImages\check.png

c:\program files (x86)\SelectRebates\SahImages\close.png

c:\program files (x86)\SelectRebates\SelectAlerts.dat

c:\program files (x86)\SelectRebates\SelectRebates.exe

c:\program files (x86)\SelectRebates\SelectRebates.ini

c:\program files (x86)\SelectRebates\SelectRebatesA.dat

c:\program files (x86)\SelectRebates\SelectRebatesApi.exe

c:\program files (x86)\SelectRebates\SelectRebatesB.dat

c:\program files (x86)\SelectRebates\SelectRebatesBT.dat

c:\program files (x86)\SelectRebates\SelectRebatesDownload.exe

c:\program files (x86)\SelectRebates\SelectRebatesH.dat

c:\program files (x86)\SelectRebates\SelectRebatesUninstall.exe

c:\program files (x86)\SelectRebates\SRebates.dll

c:\program files (x86)\SelectRebates\SRFF3.dll

c:\program files (x86)\SelectRebates\Toolbar\AddtoList.bmp

c:\program files (x86)\SelectRebates\Toolbar\basis.xml

c:\program files (x86)\SelectRebates\Toolbar\Basis.xml.dym

c:\program files (x86)\SelectRebates\Toolbar\Blank.bmp

c:\program files (x86)\SelectRebates\Toolbar\CashBack.bmp

c:\program files (x86)\SelectRebates\Toolbar\Coupons.bmp

c:\program files (x86)\SelectRebates\Toolbar\GroceryCoupon.bmp

c:\program files (x86)\SelectRebates\Toolbar\i_magnifying.bmp

c:\program files (x86)\SelectRebates\Toolbar\icons.bmp

c:\program files (x86)\SelectRebates\Toolbar\logo.bmp

c:\program files (x86)\SelectRebates\Toolbar\logo_24.bmp

c:\program files (x86)\SelectRebates\Toolbar\logo_HotSpots.bmp

c:\program files (x86)\SelectRebates\Toolbar\ReviewSite.bmp

c:\program files (x86)\SelectRebates\Toolbar\RightControls.dym

c:\program files (x86)\SelectRebates\Toolbar\sahtb-alert.bmp

c:\program files (x86)\SelectRebates\Toolbar\sahtb-go.bmp

c:\program files (x86)\SelectRebates\Toolbar\sahtb-grocerycoupons.bmp

c:\program files (x86)\SelectRebates\Toolbar\sahtb-icons.bmp

c:\program files (x86)\SelectRebates\Toolbar\sahtb-restaurant.bmp

c:\program files (x86)\SelectRebates\Toolbar\sahtb-wishlist.bmp

c:\program files (x86)\SelectRebates\Toolbar\Scissors.bmp

c:\program files (x86)\SelectRebates\Toolbar\ShopAtHomeToolbar.dll

.

.

((((((((((((((((((((((((( Files Created from 2013-01-22 to 2013-02-22 )))))))))))))))))))))))))))))))

.

.

2013-02-22 01:20 . 2013-02-22 01:20 -------- d-----w- c:\users\Default\AppData\Local\temp

2013-02-18 01:15 . 2013-02-18 01:15 -------- d-----w- c:\users\Marie\AppData\Local\Programs

2013-02-18 01:11 . 2013-02-18 01:11 -------- d-----w- c:\users\Marie\AppData\Roaming\Malwarebytes

2013-02-18 01:11 . 2010-12-20 23:09 38224 ----a-w- c:\windows\SysWow64\drivers\mbamswissarmy.sys

2013-02-18 01:11 . 2013-02-18 01:11 -------- d-----w- c:\programdata\Malwarebytes

2013-02-18 01:11 . 2013-02-18 01:16 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware

2013-02-18 01:11 . 2012-12-14 21:49 24176 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-02-16 04:12 . 2013-02-16 04:40 -------- d-----w- c:\programdata\90CFC74AE0B625B6000090CF36802A36

2013-02-16 04:10 . 2013-02-16 04:10 373248 ----a-w- c:\users\Marie\AppData\Roaming\rerar.dll

2013-02-14 14:30 . 2013-01-08 05:32 9161176 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{40118A85-7F72-42EA-850F-1F8D8D1629E6}\mpengine.dll

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-02-07 21:57 . 2012-04-04 00:46 697712 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe

2013-02-07 21:57 . 2011-05-14 19:55 74096 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl

2013-01-17 06:28 . 2011-01-30 19:36 273840 ------w- c:\windows\system32\MpSigStub.exe

2013-01-10 08:20 . 2011-01-30 20:06 67599240 ----a-w- c:\windows\system32\MRT.exe

2012-12-25 18:37 . 2012-12-25 18:37 5 ----a-w- c:\windows\SysWow64\lMMLDeleteUserData42107612FX.tmp

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\~\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}]

2011-05-17 17:29 1490312 ----a-w- c:\program files (x86)\Ask.com\GenericAskToolbar.dll

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar]

"{D4027C7F-154A-4066-A1AD-4243D8127440}"= "c:\program files (x86)\Ask.com\GenericAskToolbar.dll" [2011-05-17 1490312]

.

[HKEY_CLASSES_ROOT\clsid\{d4027c7f-154a-4066-a1ad-4243d8127440}]

[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd.1]

[HKEY_CLASSES_ROOT\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}]

[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]

"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2011-06-28 102400]

"Norton Online Backup"="c:\program files (x86)\Symantec\Norton Online Backup\NOBuClient.exe" [2010-06-01 1155928]

"SSBkgdUpdate"="c:\program files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2011-06-28 210472]

"PaperPort PTD"="c:\program files (x86)\ScanSoft\PaperPort\pptd40nt.exe" [2008-07-10 29984]

"IndexSearch"="c:\program files (x86)\ScanSoft\PaperPort\IndexSearch.exe" [2008-07-10 46368]

"PPort11reminder"="c:\program files (x86)\ScanSoft\PaperPort\Ereg\Ereg.exe" [2011-06-28 328992]

"BrMfcWnd"="c:\program files (x86)\Brother\Brmfcmon\BrMfcWnd.exe" [2009-05-26 1159168]

"ControlCenter3"="c:\program files (x86)\Brother\ControlCenter3\brctrcen.exe" [2011-06-28 114688]

"HP Quick Launch"="c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2010-11-09 586296]

"ApnUpdater"="c:\program files (x86)\Ask.com\Updater\Updater.exe" [2011-05-17 395144]

"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-12-03 946352]

"HostManager"="c:\program files (x86)\Common Files\AOL\1314214344\ee\AOLSoftware.exe" [2010-03-08 41800]

.

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\

Snapfish PictureMover.lnk - c:\program files (x86)\PictureMover\Bin\PictureMover.exe [2010-9-28 1040952]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"ConsentPromptBehaviorUser"= 3 (0x3)

"EnableUIADesktopToggle"= 0 (0x0)

"PromptOnSecureDesktop"= 0 (0x0)

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center]

"AntiVirusOverride"=dword:00000001

"FirewallOverride"=dword:00000001

.

R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]

R2 Skype C2C Service;Skype C2C Service;c:\programdata\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-01-31 3289208]

R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe [2012-06-07 160944]

R3 BBSvc;Bing Bar Update Service;c:\program files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-06-28 183560]

R3 BrSerIb;Brother MFC Serial Interface Driver(WDM);c:\windows\system32\DRIVERS\BrSerIb.sys [2009-07-14 281088]

R3 BrUsbSIb;Brother MFC Serial USB Driver(WDM);c:\windows\system32\DRIVERS\BrUsbSIb.sys [2009-06-10 15360]

R3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;c:\windows\system32\DRIVERS\netw5v64.sys [2009-06-10 5434368]

R3 rcmirror;rcmirror;c:\windows\system32\DRIVERS\rcmirror.sys [2010-01-18 4608]

R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2010-09-15 239136]

R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2010-09-15 344680]

R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS [2009-06-10 292864]

R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS [2009-06-10 1485312]

R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS [2009-06-10 740864]

R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-02-01 1255736]

R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\DRIVERS\yk62x64.sys [2009-06-10 389120]

S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1207020.003\SYMDS64.SYS [2011-01-27 450680]

S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1207020.003\SYMEFA64.SYS [2011-03-15 912504]

S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20100810.004\BHDrvx64.sys [2010-08-09 945200]

S1 ElRawDisk;ElRawDisk;c:\windows\system32\drivers\ElRawDsk.sys [2008-12-09 23464]

S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\IPSDefs\20130215.002\IDSvia64.sys [2013-02-15 513184]

S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1207020.003\Ironx64.SYS [2011-01-27 171128]

S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\NISx64\1207020.003\SYMNETS.SYS [2011-04-21 386168]

S2 AESTFilters;Andrea ST Filters Service;c:\program files\IDT\WDM\AESTSr64.exe [2010-09-14 89600]

S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2010-10-08 203264]

S2 HPClientSvc;HP Client Services;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-08-06 291896]

S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-03-28 94264]

S2 hpsrv;HP Service;c:\windows\system32\Hpservice.exe [2010-06-15 30520]

S2 HPWMISVC;HPWMISVC;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-11-09 26680]

S2 ioloFileInfoList;iolo FileInfoList Service;c:\program files (x86)\iolo\Common\Lib\ioloServiceManager.exe [2010-12-02 724664]

S2 ioloSystemService;iolo System Service;c:\program files (x86)\iolo\Common\Lib\ioloServiceManager.exe [2010-12-02 724664]

S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-12-14 398184]

S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-12-14 682344]

S2 MotoHelper;MotoHelper Service;c:\program files (x86)\Motorola\MotoHelper\MotoHelperService.exe [2011-10-31 218992]

S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\18.7.2.3\ccSvcHst.exe [2011-04-17 130008]

S2 NOBU;Norton Online Backup;c:\program files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe SERVICE [x]

S2 RoxioNow Service;RoxioNow Service;c:\program files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-09-11 399344]

S3 clwvd;HP Webcam Splitter;c:\windows\system32\DRIVERS\clwvd.sys [2010-09-04 31088]

S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-02-16 138912]

S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-12-14 24176]

S3 usbfilter;AMD USB Filter Driver;c:\windows\system32\DRIVERS\usbfilter.sys [2010-10-08 38528]

.

.

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{7a18a261-f502-11e1-9e63-00038a000015}]

\shell\AutoRun\command - F:\MotoCastSetup.exe -a

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]

2011-06-28 21:17 451872 ----a-w- c:\program files (x86)\Common Files\LightScribe\LSRunOnce.exe

.

Contents of the 'Scheduled Tasks' folder

.

2013-02-21 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-04 21:57]

.

2013-02-18 c:\windows\Tasks\Regwork.job

- c:\program files (x86)\RegWork\RegWork.exe [2011-04-13 20:43]

.

.

--------- X64 Entries -----------

.

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00Zecter]

@="{D25B32FE-CB96-491A-98FF-AD59DA382D69}"

[HKEY_CLASSES_ROOT\CLSID\{D25B32FE-CB96-491A-98FF-AD59DA382D69}]

2010-09-23 04:53 2210304 ----a-w- c:\program files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\01Zecter]

@="{EB24CA6D-F315-4A81-AC1A-C79CFD77F3F5}"

[HKEY_CLASSES_ROOT\CLSID\{EB24CA6D-F315-4A81-AC1A-C79CFD77F3F5}]

2010-09-23 04:53 2210304 ----a-w- c:\program files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\02Zecter]

@="{B3C78E40-6B64-47C3-AE34-60B770881EB8}"

[HKEY_CLASSES_ROOT\CLSID\{B3C78E40-6B64-47C3-AE34-60B770881EB8}]

2010-09-23 04:53 2210304 ----a-w- c:\program files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\03Zecter]

@="{622AFE52-33F6-4D9F-9966-E0BC52D7D69D}"

[HKEY_CLASSES_ROOT\CLSID\{622AFE52-33F6-4D9F-9966-E0BC52D7D69D}]

2010-09-23 04:53 2210304 ----a-w- c:\program files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\04Zecter]

@="{855156F0-2A0F-11DE-8C30-0800200C9A66}"

[HKEY_CLASSES_ROOT\CLSID\{855156F0-2A0F-11DE-8C30-0800200C9A66}]

2010-09-23 04:53 2210304 ----a-w- c:\program files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2010-09-14 487424]

"SmartMenu"="c:\program files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe" [2010-09-01 611896]

.

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\SharedTaskScheduler]

"{1984DD45-52CF-49cd-AB77-18F378FEA264}"= "c:\program files\Stardock\Fences Pro\FencesMenu64.dll" [2010-09-16 464744]

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.ask.com?o=16148&l=dis

uLocal Page = c:\windows\system32\blank.htm

mLocal Page = c:\windows\system32\blank.htm

.

- - - - ORPHANS REMOVED - - - -

.

BHO-{E8DAAA30-6CAA-4b58-9603-8E54238219E2} - c:\program files (x86)\SelectRebates\Toolbar\ShopAtHomeToolbar.dll

Toolbar-Locked - (no file)

Toolbar-{98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - c:\program files (x86)\SelectRebates\Toolbar\ShopAtHomeToolbar.dll

Wow6432Node-HKLM-Run-<NO NAME> - (no file)

Wow6432Node-HKLM-Run-SelectRebates - c:\program files (x86)\SelectRebates\SelectRebates.exe

HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start

Toolbar-Locked - (no file)

HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe

AddRemove-SelectRebatesUninstall - c:\program files (x86)\SelectRebates\SelectRebatesUninstall.exe

AddRemove-{E92D47A1-D27D-430A-8368-0BAFD956507D} - c:\program files (x86)\InstallShield Installation Information\{E92D47A1-D27D-430A-8368-0BAFD956507D}\setup.exe

.

.

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\NIS]

"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\18.7.2.3\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\18.7.2.3\diMaster.dll\" /prefetch:1"

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_5_502_149_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_5_502_149_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_5_502_149_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_5_502_149_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]

@Denied: (A 2) (Everyone)

@="Shockwave Flash Object"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_149.ocx"

"ThreadingModel"="Apartment"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]

@="0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]

@="ShockwaveFlash.ShockwaveFlash.11"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_149.ocx, 1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]

@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]

@="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]

@="ShockwaveFlash.ShockwaveFlash"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]

@Denied: (A 2) (Everyone)

@="Macromedia Flash Factory Object"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_149.ocx"

"ThreadingModel"="Apartment"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]

@="FlashFactory.FlashFactory.1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_149.ocx, 1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]

@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]

@="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]

@="FlashFactory.FlashFactory"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]

@Denied: (A) (Everyone)

"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]

@Denied: (A) (Everyone)

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]

"Key"="ActionsPane3"

"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]

@Denied: (Full) (Everyone)

.

Completion time: 2013-02-21 20:23:35

ComboFix-quarantined-files.txt 2013-02-22 01:23

.

Pre-Run: 407,187,644,416 bytes free

Post-Run: 408,097,095,680 bytes free

.

- - End Of File - - 2BA8AD068CD3C108D58ADE0FDAD3CC2C

As for the other questions!:

  1. The first time I downloaded ComboFix to move it over to the infected laptop, via USB, and tried to run it off of the desktop, I got an error message popup:
    NSIS Error:
    Installer integrity check has failed. Common causes include incomplete download and damaged media. Contact the installer’s author to obtain a new copy.

  2. I tried using the second link's file and it worked. One pop-up before it started running said that the version was out of date and made me click or to run it on 'reduced functionality mode.'

  3. I didn't have to restart while ComboFix ran and had no other pop-ups / error messages.

  4. I still haven't tried going onto the internet on the infected laptop, so I'm not sure if that runs as normal -- like the MOM.exe pop ups and the other pop-ups that came up with start up. Waiting for your say-so to restart the computer, if possible!

Thanks Gringo!!

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Hello chicacompu

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::

Folder::
c:\program files (x86)\Ask.com

File::
c:\users\Marie\AppData\Roaming\rerar.dll

DDS::
uStart Page = hxxp://www.ask.com?o=16148&l=dis

Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  1. report from Combofix
  2. let me know of any problems you may have had
  3. How is the computer doing now after running the script?

Gringo

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* FIRST ATTEMPT

I got the 'illegal operation!' pop up, and restarted the computer immediately. I think maybe I didn't have everything disabled on Norton.

MOM.exe

Fences.exe

Fences.OEM.HP.exe pop-ups appeared upon boot up after restarting during the ComboFix attempted deletion of those items. They appeared on the user selection screen of Windows 7 Home Premium.

* SECOND ATTEMPT

Dragged and dropped CFscript.txt again (with Anti-Virus correctly disabled this time) and it seemed to run without issue, only pausing during extraction.

Then it said Norton Internet Security was still running. I had already disabled Aut-Protect. Disabled Smart Firewall and every other item listed, then hit 'OK' to resume.

"Administrator: ." blue box appeared a few seconds later. Said it expired a few days ago, clicked through to have it run aynway.

Norton pop-up appeared titled 'Performance Alert': "High disk usage" (by some kind of surface program? Couldn't jot it down in time).

ComboFix icon disappeared off of the desktop. Not currently doing anything -- no scan that I could see.

Hit CTRL ALT DELETE to check running processes, computer running really slow. Norton Internet Security the only thing running (even though I mantually disabled EVERYTHING for 15 minutes, GRRR), I hit End Task.

I see CFScript back on the desktop, the one I dragged and dropped. I don't see the ComboFix file there. No ComboFix file on the desktop.

*** THIRD ATTEMPT:

AFter blue box running, hit enter (presumably to hit 'ok' for reduced functionality mode) and the blue box disappeared, ComboFix also gone from desktop again.

After several seconds of nothing, it asked for me to restart Windows to install "important updates", giving me a 15 second countdown. I hit okay to restart. Norton still disabled at the time.

Upon reboot, configuring updates, then 'failure configuring updates, reverting changes.' Computer seemed to restart, automatically tried to configure again and failed again, reverted changes. Then showed 'Welcome' and the loading icon, looking like it was booting load-up, and I got to Marie's desktop.

**** FOURTH ATTEMPT

Disabled Norton again, manually turning off the remaining scanners and options (but for things related to updates), selecting 15 minutes for stoppage time whenever prompted.

"Administrator: ." appeared with reduced functionality mode pop up, I CLICKED yes, box and ComboFix still disappeared. Walked away from computer for a few minutes. I see, again, no ComboFix file any longer, the CFScript is back, and I see no log.

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Hello chicacompu

Lets get a deeper look into the system and lets see if something shows up.

Download and run OTL

Download OTL by Old Timer and save it to your Desktop.

  • Double click on OTL.exe to run it.
  • Under Output, ensure that Minimal Output is selected.
  • Under Extra Registry section, select Use SafeList.
  • Click the Scan All Users checkbox.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened and the that I need posted back here
    • Extra.txt <-- Will be minimized - save this one on your desktop in case I ask for it later

    [*]Please post the contents of OTL.txt in your next reply.

Gringo

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After the fourth attempt, a pop up about a Windows update had come up on the bottom right.

As I booted up the computer, some 16,000 files were updated onto the computer. 'win core' and a ton of other files, couldn't take pictures in time. Slow slow boot up. Again, "Failure configuring Windows updates. Reverting changes. Do not turn off your computer."

Restarted itself. "Preparing to configure Windows... Do not turn off your computer." "Failure configuring" ... again. Then "Welcome" and it took a long time to update.

Upon booting up, 'ScanSoft Paper Port 11.2 - Product Registration Reminder' is the first thing I can see on the screen. It's similar to this person's account: http://answers.yahoo.com/question/index?qid=20101118161829AAfegVI

Since it's not my computer, I don't know if it was ever intentionally downloaded.

Anyway, ran OTL without a hitch, yahoo! Log:

OTL logfile created on: 2/26/2013 9:40:58 PM - Run 1

OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Marie\Desktop

64bit- Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation

Internet Explorer (Version = 8.0.7600.16385)

Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.75 Gb Total Physical Memory | 2.24 Gb Available Physical Memory | 59.79% Memory free

7.49 Gb Paging File | 6.03 Gb Available in Paging File | 80.56% Paging File free

Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)

Drive C: | 442.60 Gb Total Space | 378.60 Gb Free Space | 85.54% Space Free | Partition Type: NTFS

Drive D: | 22.87 Gb Total Space | 3.34 Gb Free Space | 14.59% Space Free | Partition Type: NTFS

Drive F: | 967.22 Mb Total Space | 223.77 Mb Free Space | 23.13% Space Free | Partition Type: FAT

Computer Name: MARIEH | User Name: Marie | Logged in as Administrator.

Boot Mode: Normal | Scan Mode: All users | Include 64bit Scans

Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - C:\Users\Marie\Desktop\OTL.exe (OldTimer Tools)

PRC - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe (Skype Technologies S.A.)

PRC - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe (Adobe Systems Incorporated)

PRC - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe (Malwarebytes Corporation)

PRC - C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe ()

PRC - C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe ()

PRC - C:\Program Files (x86)\Ask.com\Updater\Updater.exe (Ask)

PRC - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ccsvchst.exe (Symantec Corporation)

PRC - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe (Hewlett-Packard Company)

PRC - C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE (Microsoft Corporation)

PRC - C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe (iolo technologies, LLC)

PRC - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe (Hewlett-Packard Development Company, L.P.)

PRC - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe (Hewlett-Packard Development Company, L.P.)

PRC - C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe (Roxio)

PRC - C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\YCMMirage.exe (CyberLink)

PRC - C:\Program Files (x86)\Common Files\AOL\1314214344\ee\aolupdates.exe (AOL Inc.)

PRC - C:\Program Files (x86)\Common Files\AOL\1314214344\ee\aolsoftware.exe (AOL Inc.)

PRC - C:\Program Files (x86)\Brother\Brmfcmon\BrMfcMon.exe (Brother Industries, Ltd.)

========== Modules (No Company Name) ==========

MOD - C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe ()

MOD - C:\Program Files (x86)\Brother\BrUtilities\BrLogAPI.dll ()

========== Services (SafeList) ==========

SRV:64bit: - (AMD External Events Utility) -- C:\Windows\SysNative\atiesrxx.exe (AMD)

SRV:64bit: - (STacSV) -- C:\Program Files\IDT\WDM\stacsv64.exe (IDT, Inc.)

SRV:64bit: - (AESTFilters) -- C:\Program Files\IDT\WDM\AESTSr64.exe (Andrea Electronics Corporation)

SRV:64bit: - (HPClientSvc) -- C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe (Hewlett-Packard Company)

SRV:64bit: - (hpsrv) -- C:\Windows\SysNative\hpservice.exe (Hewlett-Packard Company)

SRV:64bit: - (WinDefend) -- C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation)

SRV - (AdobeFlashPlayerUpdateSvc) -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe (Adobe Systems Incorporated)

SRV - (Skype C2C Service) -- C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe (Skype Technologies S.A.)

SRV - (AdobeARMservice) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe (Adobe Systems Incorporated)

SRV - (MBAMService) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe (Malwarebytes Corporation)

SRV - (MBAMScheduler) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe (Malwarebytes Corporation)

SRV - (SkypeUpdate) -- C:\Program Files (x86)\Skype\Updater\Updater.exe (Skype Technologies)

SRV - (MotoHelper) -- C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe ()

SRV - (GameConsoleService) -- C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe (WildTangent, Inc.)

SRV - (BBSvc) -- C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE (Microsoft Corporation.)

SRV - (NIS) -- C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ccSvcHst.exe (Symantec Corporation)

SRV - (HPDrvMntSvc.exe) -- C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe (Hewlett-Packard Company)

SRV - (SeaPort) -- C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE (Microsoft Corporation)

SRV - (ioloSystemService) -- C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe (iolo technologies, LLC)

SRV - (ioloFileInfoList) -- C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe (iolo technologies, LLC)

SRV - (HPWMISVC) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe (Hewlett-Packard Development Company, L.P.)

SRV - (RoxioNow Service) -- C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe (Roxio)

SRV - (NOBU) -- C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe (Symantec Corporation)

SRV - (clr_optimization_v2.0.50727_32) -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe (Microsoft Corporation)

SRV - (AOL ACS) -- C:\Program Files (x86)\Common Files\AOL\acs\AOLacsd.exe (AOL LLC)

========== Driver Services (SafeList) ==========

DRV:64bit: - (MBAMProtector) -- C:\Windows\SysNative\drivers\mbam.sys (Malwarebytes Corporation)

DRV:64bit: - (Fs_Rec) -- C:\Windows\SysNative\drivers\fs_rec.sys (Microsoft Corporation)

DRV:64bit: - (SymEvent) -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS (Symantec Corporation)

DRV:64bit: - (SymNetS) -- C:\Windows\SysNative\drivers\NISx64\1207020.003\symnets.sys (Symantec Corporation)

DRV:64bit: - (SRTSP) -- C:\Windows\SysNative\drivers\NISx64\1207020.003\srtsp64.sys (Symantec Corporation)

DRV:64bit: - (SRTSPX) -- C:\Windows\SysNative\drivers\NISx64\1207020.003\srtspx64.sys (Symantec Corporation)

DRV:64bit: - (SymEFA) -- C:\Windows\SysNative\drivers\NISx64\1207020.003\symefa64.sys (Symantec Corporation)

DRV:64bit: - (amdsata) -- C:\Windows\SysNative\drivers\amdsata.sys (Advanced Micro Devices)

DRV:64bit: - (amdxata) -- C:\Windows\SysNative\drivers\amdxata.sys (Advanced Micro Devices)

DRV:64bit: - (SymDS) -- C:\Windows\SysNative\drivers\NISx64\1207020.003\symds64.sys (Symantec Corporation)

DRV:64bit: - (SymIRON) -- C:\Windows\SysNative\drivers\NISx64\1207020.003\ironx64.sys (Symantec Corporation)

DRV:64bit: - (sdbus) -- C:\Windows\SysNative\drivers\sdbus.sys (Microsoft Corporation)

DRV:64bit: - (AtiHdmiService) -- C:\Windows\SysNative\drivers\AtiHdmi.sys (ATI Technologies, Inc.)

DRV:64bit: - (usbfilter) -- C:\Windows\SysNative\drivers\usbfilter.sys (Advanced Micro Devices)

DRV:64bit: - (AtiPcie) -- C:\Windows\SysNative\drivers\AtiPcie64.sys (Advanced Micro Devices Inc.)

DRV:64bit: - (amdkmdag) -- C:\Windows\SysNative\drivers\atikmdag.sys (ATI Technologies Inc.)

DRV:64bit: - (amdkmdap) -- C:\Windows\SysNative\drivers\atikmpag.sys (Advanced Micro Devices, Inc.)

DRV:64bit: - (SynTP) -- C:\Windows\SysNative\drivers\SynTP.sys (Synaptics Incorporated)

DRV:64bit: - (athr) -- C:\Windows\SysNative\drivers\athrx.sys (Atheros Communications, Inc.)

DRV:64bit: - (RSUSBSTOR) -- C:\Windows\SysNative\drivers\RtsUStor.sys (Realtek Semiconductor Corp.)

DRV:64bit: - (RTL8167) -- C:\Windows\SysNative\drivers\Rt64win7.sys (Realtek )

DRV:64bit: - (STHDA) -- C:\Windows\SysNative\drivers\stwrt64.sys (IDT, Inc.)

DRV:64bit: - (clwvd) -- C:\Windows\SysNative\drivers\clwvd.sys (CyberLink Corporation)

DRV:64bit: - (hpdskflt) -- C:\Windows\SysNative\drivers\hpdskflt.sys (Hewlett-Packard Company)

DRV:64bit: - (Accelerometer) -- C:\Windows\SysNative\drivers\Accelerometer.sys (Hewlett-Packard Company)

DRV:64bit: - (rcmirror) -- C:\Windows\SysNative\drivers\rcmirror.sys (Windows ® Win 7 DDK provider)

DRV:64bit: - (amdsbs) -- C:\Windows\SysNative\drivers\amdsbs.sys (AMD Technologies Inc.)

DRV:64bit: - (LSI_SAS2) -- C:\Windows\SysNative\drivers\lsi_sas2.sys (LSI Corporation)

DRV:64bit: - (HpSAMD) -- C:\Windows\SysNative\drivers\HpSAMD.sys (Hewlett-Packard Company)

DRV:64bit: - (stexstor) -- C:\Windows\SysNative\drivers\stexstor.sys (Promise Technology)

DRV:64bit: - (BrSerIb) -- C:\Windows\SysNative\drivers\BrSerIb.sys (Brother Industries Ltd.)

DRV:64bit: - (SrvHsfV92) -- C:\Windows\SysNative\drivers\VSTDPV6.SYS (Conexant Systems, Inc.)

DRV:64bit: - (SrvHsfWinac) -- C:\Windows\SysNative\drivers\VSTCNXT6.SYS (Conexant Systems, Inc.)

DRV:64bit: - (SrvHsfHDA) -- C:\Windows\SysNative\drivers\VSTAZL6.SYS (Conexant Systems, Inc.)

DRV:64bit: - (BrUsbSIb) -- C:\Windows\SysNative\drivers\BrUsbSIb.sys (Brother Industries Ltd.)

DRV:64bit: - (igfx) -- C:\Windows\SysNative\drivers\igdkmd64.sys (Intel Corporation)

DRV:64bit: - (yukonw7) -- C:\Windows\SysNative\drivers\yk62x64.sys (Marvell)

DRV:64bit: - (netw5v64) -- C:\Windows\SysNative\drivers\netw5v64.sys (Intel Corporation)

DRV:64bit: - (ebdrv) -- C:\Windows\SysNative\drivers\evbda.sys (Broadcom Corporation)

DRV:64bit: - (b06bdrv) -- C:\Windows\SysNative\drivers\bxvbda.sys (Broadcom Corporation)

DRV:64bit: - (b57nd60a) -- C:\Windows\SysNative\drivers\b57nd60a.sys (Broadcom Corporation)

DRV:64bit: - (hcw85cir) -- C:\Windows\SysNative\drivers\hcw85cir.sys (Hauppauge Computer Works, Inc.)

DRV:64bit: - (ElRawDisk) -- C:\Windows\SysNative\drivers\ElRawDsk.sys (EldoS Corporation)

DRV:64bit: - (wanatw) -- C:\Windows\SysNative\drivers\wanatw64.sys (America Online, Inc.)

DRV - (NAVEX15) -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\20130218.002\ex64.sys (Symantec Corporation)

DRV - (eeCtrl) -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys (Symantec Corporation)

DRV - (EraserUtilRebootDrv) -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys (Symantec Corporation)

DRV - (NAVENG) -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\20130218.002\eng64.sys (Symantec Corporation)

DRV - (IDSVia64) -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\IPSDefs\20130215.002\IDSviA64.sys (Symantec Corporation)

DRV - (BHDrvx64) -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20100810.004\BHDrvx64.sys (Symantec Corporation)

DRV - (WIMMount) -- C:\Windows\SysWOW64\drivers\wimmount.sys (Microsoft Corporation)

========== Standard Registry (SafeList) ==========

========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT/1

IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {ec29edf6-ad3c-4e1c-a087-d6cb81400c43}

IE:64bit: - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF

IE:64bit: - HKLM\..\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}: "URL" = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF

IE:64bit: - HKLM\..\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}: "URL" = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}

IE:64bit: - HKLM\..\SearchScopes\{d944bb61-2e34-4dbf-a683-47e505c587dc}: "URL" = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Notebooks

IE:64bit: - HKLM\..\SearchScopes\{ec29edf6-ad3c-4e1c-a087-d6cb81400c43}: "URL" = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT/1

IE - HKLM\..\SearchScopes,DefaultScope = {ec29edf6-ad3c-4e1c-a087-d6cb81400c43}

IE - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF

IE - HKLM\..\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}: "URL" = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF

IE - HKLM\..\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}: "URL" = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}

IE - HKLM\..\SearchScopes\{d944bb61-2e34-4dbf-a683-47e505c587dc}: "URL" = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Notebooks

IE - HKLM\..\SearchScopes\{ec29edf6-ad3c-4e1c-a087-d6cb81400c43}: "URL" = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox

IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-21-185692415-251076965-1230661199-1001\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com?o=16148&l=dis

IE - HKU\S-1-5-21-185692415-251076965-1230661199-1001\..\SearchScopes,DefaultScope = {ec29edf6-ad3c-4e1c-a087-d6cb81400c43}

IE - HKU\S-1-5-21-185692415-251076965-1230661199-1001\..\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}: "URL" = http://websearch.ask.com/redirect?client=ie&tb=BCPA&o=16145&src=kw&q={searchTerms}&locale=&apn_ptnrs=QK&apn_dtid=YYYYYYS3US&apn_uid=2D881309-D70C-4C17-90E8-657A0A91E156&apn_sauid=80F77D3C-F6FB-449F-AC1F-B7608D05CD07

IE - HKU\S-1-5-21-185692415-251076965-1230661199-1001\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF

IE - HKU\S-1-5-21-185692415-251076965-1230661199-1001\..\SearchScopes\{71684EC0-90EE-4842-BA51-489A9B087CBA}: "URL" = http://search.aol.com/aolcom/search?query={searchTerms}&invocationType=msie70a

IE - HKU\S-1-5-21-185692415-251076965-1230661199-1001\..\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}: "URL" = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF

IE - HKU\S-1-5-21-185692415-251076965-1230661199-1001\..\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}: "URL" = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}

IE - HKU\S-1-5-21-185692415-251076965-1230661199-1001\..\SearchScopes\{d944bb61-2e34-4dbf-a683-47e505c587dc}: "URL" = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Notebooks

IE - HKU\S-1-5-21-185692415-251076965-1230661199-1001\..\SearchScopes\{ec29edf6-ad3c-4e1c-a087-d6cb81400c43}: "URL" = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox

IE - HKU\S-1-5-21-185692415-251076965-1230661199-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF:64bit: - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)

FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found

FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)

FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)

FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found

FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll ( Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\@photoproduct.rocketlife.com/RocketLife App Viewer;version=0.8: File not found

FF - HKLM\Software\MozillaPlugins\@viewpoint.com/VMP: C:\Program Files (x86)\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll ()

FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

FF - HKCU\Software\MozillaPlugins\@hulu.com/Hulu Desktop: C:\Windows\..\Users\Default\AppData\Local\HuluDesktop\instances\0.9.13.1\npHDPlg.dll ()

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\IPSFFPlgn\ [2011/09/29 07:39:50 | 000,000,000 | ---D | M]

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\coFFPlgn_2011_7_13_2 [2013/02/26 21:34:51 | 000,000,000 | ---D | M]

O1 HOSTS File: ([2013/02/21 20:21:04 | 000,000,027 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts

O1 - Hosts: 127.0.0.1 localhost

O2:64bit: - BHO: (Skype add-on for Internet Explorer) - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Skype Technologies S.A.)

O2 - BHO: (Symantec NCO BHO) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll (Symantec Corporation)

O2 - BHO: (Symantec Intrusion Prevention) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ips\ipsbho.dll (Symantec Corporation)

O2 - BHO: (Skype Browser Helper) - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)

O2 - BHO: (Bing Bar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)

O2 - BHO: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)

O2 - BHO: (ShopAtHomeIEHelper Class) - {E8DAAA30-6CAA-4b58-9603-8E54238219E2} - C:\Program Files (x86)\SelectRebates\Toolbar\ShopAtHomeToolbar.dll File not found

O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll (Symantec Corporation)

O3 - HKLM\..\Toolbar: (Bing Bar) - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)

O3 - HKLM\..\Toolbar: (ShopAtHome.com Toolbar) - {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - C:\Program Files (x86)\SelectRebates\Toolbar\ShopAtHomeToolbar.dll File not found

O3 - HKLM\..\Toolbar: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)

O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.

O3 - HKU\S-1-5-21-185692415-251076965-1230661199-1001\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coieplg.dll (Symantec Corporation)

O4:64bit: - HKLM..\Run: [smartMenu] C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe ()

O4:64bit: - HKLM..\Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe (IDT, Inc.)

O4 - HKLM..\Run: [] File not found

O4 - HKLM..\Run: [ApnUpdater] C:\Program Files (x86)\Ask.com\Updater\Updater.exe (Ask)

O4 - HKLM..\Run: [ControlCenter3] C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe (Brother Industries, Ltd.)

O4 - HKLM..\Run: [HostManager] C:\Program Files (x86)\Common Files\AOL\1314214344\ee\aolsoftware.exe (AOL Inc.)

O4 - HKLM..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe (Hewlett-Packard Development Company, L.P.)

O4 - HKLM..\Run: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe (Symantec Corporation)

O4 - HKLM..\Run: [startCCC] C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe (Advanced Micro Devices, Inc.)

O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0

O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3

O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: PromptOnSecureDesktop = 0

O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O7 - HKU\S-1-5-21-185692415-251076965-1230661199-1001\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O7 - HKU\S-1-5-21-185692415-251076965-1230661199-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145

O7 - HKU\S-1-5-21-185692415-251076965-1230661199-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0

O9:64bit: - Extra Button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Skype Technologies S.A.)

O9 - Extra Button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)

O13 - gopher Prefix: missing

O15 - HKU\S-1-5-21-185692415-251076965-1230661199-1001\..Trusted Domains: aol.com ([objects] * is out of zone range - 5)

O16:64bit: - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Java Plug-in 1.6.0_21)

O16:64bit: - DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Java Plug-in 1.6.0_21)

O16:64bit: - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Java Plug-in 1.6.0_21)

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab (QuickTime Plugin Control)

O16 - DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} https://h50203.www5.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB (Hewlett-Packard Online Support Services)

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Java Plug-in 1.6.0_21)

O16 - DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Java Plug-in 1.6.0_21)

O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Reg Error: Key error.)

O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{2A907A11-940D-4C2F-BAD7-A1C33153ADAE}: DhcpNameServer = 75.75.76.76 75.75.75.75

O18:64bit: - Protocol\Handler\livecall - No CLSID value found

O18:64bit: - Protocol\Handler\ms-help - No CLSID value found

O18:64bit: - Protocol\Handler\msnim - No CLSID value found

O18:64bit: - Protocol\Handler\skype4com - No CLSID value found

O18:64bit: - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Skype Technologies S.A.)

O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found

O18:64bit: - Protocol\Handler\wlpg - No CLSID value found

O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)

O18 - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)

O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)

O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)

O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)

O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)

O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.

O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.

O22:64bit: - SharedTaskScheduler: {1984DD45-52CF-49cd-AB77-18F378FEA264} - FencesShellExt - C:\Program Files\Stardock\Fences Pro\FencesMenu64.dll (Stardock)

O32 - HKLM CDRom: AutoRun - 1

O33 - MountPoints2\{7a18a261-f502-11e1-9e63-00038a000015}\Shell - "" = AutoRun

O33 - MountPoints2\{7a18a261-f502-11e1-9e63-00038a000015}\Shell\AutoRun\command - "" = F:\MotoCastSetup.exe -a

O34 - HKLM BootExecute: (autocheck autochk *)

O35:64bit: - HKLM\..comfile [open] -- "%1" %*

O35:64bit: - HKLM\..exefile [open] -- "%1" %*

O35 - HKLM\..comfile [open] -- "%1" %*

O35 - HKLM\..exefile [open] -- "%1" %*

O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*

O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*

O37 - HKLM\...com [@ = comfile] -- "%1" %*

O37 - HKLM\...exe [@ = exefile] -- "%1" %*

O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)

O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)

O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2013/02/26 21:40:14 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\Marie\Desktop\OTL.exe

[2013/02/24 13:42:03 | 000,000,000 | -HSD | C] -- C:\$RECYCLE.BIN

[2013/02/24 12:14:56 | 000,000,000 | --SD | C] -- C:\32788R22FWJFW

[2013/02/21 20:15:31 | 000,000,000 | ---D | C] -- C:\Qoobox

[2013/02/21 20:15:14 | 000,000,000 | ---D | C] -- C:\Windows\erdnt

[2013/02/20 19:43:23 | 000,688,992 | R--- | C] (Swearware) -- C:\Users\Marie\Desktop\dds.scr

[2013/02/18 22:08:43 | 000,000,000 | ---D | C] -- C:\Users\Marie\Desktop\Anti Virus Project

[2013/02/18 11:09:59 | 000,000,000 | ---D | C] -- C:\Users\Marie\Documents\spyware

[2013/02/17 20:15:38 | 000,000,000 | ---D | C] -- C:\Users\Marie\AppData\Local\Programs

[2013/02/17 20:11:55 | 000,000,000 | ---D | C] -- C:\Users\Marie\AppData\Roaming\Malwarebytes

[2013/02/17 20:11:41 | 000,038,224 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysWow64\drivers\mbamswissarmy.sys

[2013/02/17 20:11:41 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware

[2013/02/17 20:11:40 | 000,000,000 | ---D | C] -- C:\ProgramData\Malwarebytes

[2013/02/17 20:11:37 | 000,024,176 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbam.sys

[2013/02/17 20:11:37 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Malwarebytes' Anti-Malware

[2013/02/15 23:12:15 | 000,000,000 | ---D | C] -- C:\ProgramData\90CFC74AE0B625B6000090CF36802A36

[2013/02/15 23:10:22 | 000,373,248 | ---- | C] (IDT, Inc.) -- C:\Users\Marie\AppData\Roaming\rerar.dll

[2013/02/12 15:13:46 | 000,000,000 | ---D | C] -- C:\Users\Marie\Documents\CE for RDH

[2013/02/05 15:09:12 | 000,000,000 | ---D | C] -- C:\Users\Marie\Documents\happy Birthday art

[2013/02/05 11:55:17 | 000,000,000 | ---D | C] -- C:\Users\Marie\Documents\paul

[2013/02/03 12:37:59 | 000,000,000 | ---D | C] -- C:\Users\Marie\Documents\fender Musicmaster bass

[2013/01/29 21:54:36 | 000,000,000 | ---D | C] -- C:\Users\Marie\Desktop\groupon

[2013/01/28 16:15:30 | 000,000,000 | ---D | C] -- C:\Users\Marie\AppData\Local\{35FFF5C5-3C1A-4FC6-A12E-73EC5140B153}

[1 C:\Windows\SysWow64\*.tmp files -> C:\Windows\SysWow64\*.tmp -> ]

[1 C:\Users\Marie\Documents\*.tmp files -> C:\Users\Marie\Documents\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2013/02/26 21:43:10 | 000,730,320 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI

[2013/02/26 21:43:10 | 000,627,082 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat

[2013/02/26 21:43:10 | 000,107,366 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat

[2013/02/26 21:42:23 | 000,023,248 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0

[2013/02/26 21:42:23 | 000,023,248 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0

[2013/02/26 21:34:31 | 000,428,528 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT

[2013/02/26 21:34:10 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat

[2013/02/26 21:33:46 | 3015,888,896 | -HS- | M] () -- C:\hiberfil.sys

[2013/02/26 21:26:46 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Marie\Desktop\OTL.exe

[2013/02/24 14:29:00 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job

[2013/02/21 20:21:04 | 000,000,027 | ---- | M] () -- C:\Windows\SysNative\drivers\etc\hosts

[2013/02/20 19:39:00 | 000,688,992 | R--- | M] (Swearware) -- C:\Users\Marie\Desktop\dds.scr

[2013/02/18 22:11:41 | 000,006,526 | ---- | M] () -- C:\Users\Marie\AppData\Local\0f3a0b59-02c9-4480-8406-362413f46b9f.crx

[2013/02/17 20:16:06 | 000,001,109 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk

[2013/02/17 19:27:40 | 000,000,338 | ---- | M] () -- C:\Windows\tasks\Regwork.job

[2013/02/16 02:18:22 | 000,743,534 | ---- | M] () -- C:\Windows\SysWow64\PerfStringBackup.INI

[2013/02/15 23:24:50 | 000,002,480 | ---- | M] () -- C:\Users\Public\Desktop\Norton Internet Security.lnk

[2013/02/15 23:17:10 | 000,046,386 | ---- | M] () -- C:\Users\Marie\AppData\Local\jfxtqbhe

[2013/02/15 23:14:38 | 000,000,000 | ---- | M] () -- C:\Users\Marie\AppData\Roaming\SharedSettings.ccs

[2013/02/15 23:10:22 | 000,373,248 | ---- | M] (IDT, Inc.) -- C:\Users\Marie\AppData\Roaming\rerar.dll

[2013/02/12 15:14:06 | 000,012,265 | ---- | M] () -- C:\Users\Marie\Documents\alumni day 2013.htm

[2013/02/07 16:57:25 | 000,697,712 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\SysWow64\FlashPlayerApp.exe

[2013/02/07 16:57:25 | 000,074,096 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

[1 C:\Windows\SysWow64\*.tmp files -> C:\Windows\SysWow64\*.tmp -> ]

[1 C:\Users\Marie\Documents\*.tmp files -> C:\Users\Marie\Documents\*.tmp -> ]

========== Files Created - No Company Name ==========

[2013/02/17 20:16:06 | 000,001,109 | ---- | C] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk

[2013/02/16 02:18:22 | 000,743,534 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI

[2013/02/15 23:24:50 | 000,002,480 | ---- | C] () -- C:\Users\Public\Desktop\Norton Internet Security.lnk

[2013/02/15 23:17:10 | 000,046,386 | ---- | C] () -- C:\Users\Marie\AppData\Local\jfxtqbhe

[2013/02/15 23:14:38 | 000,000,000 | ---- | C] () -- C:\Users\Marie\AppData\Roaming\SharedSettings.ccs

[2013/02/15 23:10:01 | 000,006,526 | ---- | C] () -- C:\Users\Marie\AppData\Local\0f3a0b59-02c9-4480-8406-362413f46b9f.crx

[2013/02/12 15:14:06 | 000,012,265 | ---- | C] () -- C:\Users\Marie\Documents\alumni day 2013.htm

[2011/08/24 14:25:55 | 000,000,002 | ---- | C] () -- C:\Windows\msoffice.ini

[2011/06/02 03:30:41 | 000,000,056 | -H-- | C] () -- C:\Windows\SysWow64\ezsidmv.dat

[2011/05/17 14:44:36 | 000,001,854 | ---- | C] () -- C:\Users\Marie\AppData\Roaming\GhostObjGAFix.xml

[2011/03/06 18:28:28 | 000,000,802 | ---- | C] () -- C:\Windows\Brpfx04a.ini

[2011/03/06 18:28:28 | 000,000,093 | ---- | C] () -- C:\Windows\brpcfx.ini

[2011/03/06 18:27:59 | 000,000,426 | ---- | C] () -- C:\Windows\BRWMARK.INI

[2011/03/06 18:27:27 | 000,106,496 | ---- | C] () -- C:\Windows\SysWow64\BrMuSNMP.dll

[2011/03/06 18:27:27 | 000,000,066 | ---- | C] () -- C:\Windows\Brfaxrx.ini

[2011/03/06 18:27:27 | 000,000,000 | ---- | C] () -- C:\Windows\brdfxspd.dat

[2011/03/06 18:27:08 | 000,045,056 | ---- | C] () -- C:\Windows\SysWow64\BRTCPCON.DLL

[2011/03/06 18:27:00 | 000,000,114 | ---- | C] () -- C:\Windows\SysWow64\BRLMW03A.INI

[2011/03/06 18:24:24 | 000,031,767 | ---- | C] () -- C:\Windows\maxlink.ini

========== ZeroAccess Check ==========

[2009/07/13 23:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

"" = C:\Windows\SysNative\shell32.dll -- [2012/01/04 04:59:19 | 014,164,480 | ---- | M] (Microsoft Corporation)

"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

"" = %SystemRoot%\system32\shell32.dll -- [2012/01/04 04:03:45 | 012,868,096 | ---- | M] (Microsoft Corporation)

"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64

"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 20:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)

"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]

"" = %systemroot%\system32\wbem\fastprox.dll -- [2009/07/13 20:15:20 | 000,605,696 | ---- | M] (Microsoft Corporation)

"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64

"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 20:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)

"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

< End of report >

Thanks Gringo!

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Hello chicacompu

I would like you to run this custom script for me now and when it is complete please give me the report and a status update for the computer.

Run OTL Script

  • Double-click OTL.exe to start the program.
  • Copy and Paste the following code into the customFix.png text box.

    :OTL
    FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
    FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
    FF - HKLM\Software\MozillaPlugins\@photoproduct.rocketlife.com/RocketLife App Viewer;version=0.8: File not found
    O2 - BHO: (ShopAtHomeIEHelper Class) - {E8DAAA30-6CAA-4b58-9603-8E54238219E2} - C:\Program Files (x86)\SelectRebates\Toolbar\ShopAtHomeToolbar.dll File not found
    O3 - HKLM\..\Toolbar: (ShopAtHome.com Toolbar) - {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - C:\Program Files (x86)\SelectRebates\Toolbar\ShopAtHomeToolbar.dll File not found
    O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    O4 - HKLM..\Run: [] File not found
    O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Reg Error: Key error.)
    O18:64bit: - Protocol\Handler\livecall - No CLSID value found
    O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
    O18:64bit: - Protocol\Handler\msnim - No CLSID value found
    O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
    O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
    O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
    O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
    O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
    O33 - MountPoints2\{7a18a261-f502-11e1-9e63-00038a000015}\Shell - "" = AutoRun
    O33 - MountPoints2\{7a18a261-f502-11e1-9e63-00038a000015}\Shell\AutoRun\command - "" = F:\MotoCastSetup.exe -a
    IE - HKU\S-1-5-21-185692415-251076965-1230661199-1001\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com?o=16148&l=dis
    IE - HKU\S-1-5-21-185692415-251076965-1230661199-1001\..\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}: "URL" = http://websearch.ask...1F-B7608D05CD07
    IE - HKU\S-1-5-21-185692415-251076965-1230661199-1001\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.co...&l=dis&o=HPNTDF
    O2 - BHO: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
    O3 - HKLM\..\Toolbar: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
    :Files
    ipconfig /flushdns /c

    :Commands
    [PURITY]
    [emptyjava]
    [EMPTYFLASH]
    [reboot]


  • Then click the Run Fix button at the top.
  • Click btnOK.png.
  • OTL may ask to reboot the machine. Please do so if asked.
  • The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.
    Note** if the report does not popup after the computer reboots you can find it here in this folder - C:\_OTL\MovedFiles
    It will be named - mmddyyyy_hhmmss.log
    Where mmddyyyy_hhmmss - are numbers representing the date and time the fix was run.

Let me know How things are doing

Gringo

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Gringo, thank you so much. I'm so sorry for all of the trouble and really appreciate your assistance!

Here is the log:

========== OTL ==========

64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@photoproduct.rocketlife.com/RocketLife App Viewer;version=0.8\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E8DAAA30-6CAA-4b58-9603-8E54238219E2}\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E8DAAA30-6CAA-4b58-9603-8E54238219E2}\ deleted successfully.

Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{98279C38-DE4B-4bcf-93C9-8EC26069D6F4} deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{98279C38-DE4B-4bcf-93C9-8EC26069D6F4}\ deleted successfully.

Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.

Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\ deleted successfully.

Starting removal of ActiveX control {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\livecall\ deleted successfully.

File Protocol\Handler\livecall - No CLSID value found not found.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\ms-help\ deleted successfully.

File Protocol\Handler\ms-help - No CLSID value found not found.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\msnim\ deleted successfully.

File Protocol\Handler\msnim - No CLSID value found not found.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\skype4com\ deleted successfully.

File Protocol\Handler\skype4com - No CLSID value found not found.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlmailhtml\ deleted successfully.

File Protocol\Handler\wlmailhtml - No CLSID value found not found.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlpg\ deleted successfully.

File Protocol\Handler\wlpg - No CLSID value found not found.

64bit-Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.

Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.

Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{7a18a261-f502-11e1-9e63-00038a000015}\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7a18a261-f502-11e1-9e63-00038a000015}\ not found.

Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{7a18a261-f502-11e1-9e63-00038a000015}\ not found.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7a18a261-f502-11e1-9e63-00038a000015}\ not found.

File F:\MotoCastSetup.exe -a not found.

HKU\S-1-5-21-185692415-251076965-1230661199-1001\SOFTWARE\Microsoft\Internet Explorer\Main\\Start Page| /E : value set successfully!

Registry key HKEY_USERS\S-1-5-21-185692415-251076965-1230661199-1001\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}\ not found.

Registry key HKEY_USERS\S-1-5-21-185692415-251076965-1230661199-1001\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2fa28606-de77-4029-af96-b231e3b8f827}\ not found.

Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}\ deleted successfully.

C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll moved successfully.

Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{D4027C7F-154A-4066-A1AD-4243D8127440} deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}\ not found.

File C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll not found.

========== FILES ==========

< ipconfig /flushdns /c >

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\Marie\Desktop\cmd.bat deleted successfully.

C:\Users\Marie\Desktop\cmd.txt deleted successfully.

========== COMMANDS ==========

[EMPTYJAVA]

User: All Users

User: Default

User: Default User

User: Marie

->Java cache emptied: 5080728 bytes

User: Public

Total Java Files Cleaned = 5.00 mb

[EMPTYFLASH]

User: All Users

User: Default

->Flash cache emptied: 56504 bytes

User: Default User

->Flash cache emptied: 0 bytes

User: Marie

->Flash cache emptied: 138541 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb

OTL by OldTimer - Version 3.2.69.0 log created on 02272013_205130

  • Upon boot-up I didn't see any of those install restall errors! It started up much quicker
  • I still see the MOM.exe pop ups... but unless you think that's malware I'm not going to worry about it; the laptop's owner told me that it happened prior to virus trouble and I don't want to impose at all.
  • Tried to restart again just to be sure... and yep, same deal, it was install-uninstall-reinstall-restart nonsense!
  • A semi-transparent (as though single left-clicked) item called 'desktop.ini' that is new appeared in two spots on the desktop

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Hello chicacompu

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

  • Programs to remove

    • Adobe Reader X (10.1.5)
      Adobe Shockwave Player 11.5
      Ask Toolbar
      Bing Bar
      Bing Rewards Client Installer
      Java™ 6 Update 21
      Java™ 6 Update 21 (64-bit)
      ShopAtHome.com Toolbar
      Viewpoint Media Player

  • Please download and install
Revo Uninstaller FreeDouble click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

.

Update Adobe reader

  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
    You can download it from
http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
  • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from
here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.
    Download CCleaner from here http://www.ccleaner.com/
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.

: Malwarebytes' Anti-Malware :

I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic

"information and logs"

  • In your next post I need the following
  1. Log From MBAM
  2. report from Hijackthis
  3. let me know of any problems you may have had
  4. How is the computer doing now?

Gringo

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Hey Gringo, just a quick note -- I was going through the process for someone. They needed their laptop urgently for something and I won't get it again until Sunday. I'm not sure if you'll keep the thread open that long but if so I would really appreciate to come back and finish up with you, to be sure it's all set. Regardless, thank you so much for your help up to this point -- I am really impressed and pleasantly surprised by your generous donation of time.

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- Adobe Reader X (10.1.5) - didn't see, deleted the 10.1.6 version just to be sure

- Adobe Shockwave Player 11.5 - uninstalled without issue

- Ask Toolbar - error: "C:\...\GenericAskToolbar.dll failed to unregster. Contact your support personnel." Tried a second uninstall in case, no other issues.

- Bing Bar - uninstalled

* Bing Rewards Client Uninstaller - didn't see in Revo

- Java 6 Update 21: uninstalled, deleted some manual registry leftovers.

* Java 6 Update 21 (64 bit) - Didn't see in Revi

- ShopAtHome... Toolbar - got an error at one point, about app's uninstaller failing. Then went on to delete 3 items manually as directed by Revo, then saw nothing.

- Viewpoint Media Player - Uninstalled

Did all of the other items as directed! Here are the logs below, yahoo!

MBAM SCAN:

Malwarebytes Anti-Malware 1.70.0.1100

www.malwarebytes.org

Database version: v2013.03.05.01

Windows 7 x64 NTFS

Internet Explorer 8.0.7600.16385

Marie :: MARIEH [administrator]

3/4/2013 9:50:12 PM

mbam-log-2013-03-04 (21-50-12).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 209781

Time elapsed: 5 minute(s), 26 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

HiJackThis Log:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 9:59:25 PM, on 3/4/2013

Platform: Windows 7 (WinNT 6.00.3504)

MSIE: Internet Explorer v8.00 (8.00.7600.17051)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe

C:\Program Files (x86)\AOL Desktop 9.6\waol.exe

C:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe

C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe

C:\Program Files (x86)\Brother\ControlCenter3\brccMCtl.exe

C:\Program Files (x86)\Common Files\AOL\1314214344\ee\aolsoftware.exe

C:\Program Files (x86)\Brother\Brmfcmon\BrMfcmon.exe

C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\YCMMirage.exe

C:\Program Files (x86)\AOL Desktop 9.6\shellmon.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_6_602_171_ActiveX.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Users\Marie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NHMEVM43\HijackThis[1].exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT/1

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coIEPlg.dll

O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\IPS\IPSBHO.DLL

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL

O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\coIEPlg.dll

O4 - HKLM\..\Run: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

O4 - HKLM\..\Run: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe"

O4 - HKLM\..\Run: [indexSearch] "C:\Program Files (x86)\ScanSoft\PaperPort\IndexSearch.exe"

O4 - HKLM\..\Run: [PPort11reminder] "C:\Program Files (x86)\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini"

O4 - HKLM\..\Run: [brMfcWnd] C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN

O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe /autorun

O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe

O4 - HKLM\..\Run: [HostManager] C:\Program Files (x86)\Common Files\AOL\1314214344\ee\AOLSoftware.exe

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files (x86)\AOL Desktop 9.6\AOL.EXE" -b

O4 - Global Startup: Snapfish PictureMover.lnk = C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab

O16 - DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} (Hewlett-Packard Online Support Services) - https://h50203.www5.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB

O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Program Files\IDT\WDM\AESTSr64.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)

O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files (x86)\Common Files\AOL\ACS\AOLAcsd.exe

O23 - Service: Microsoft .NET Framework NGEN v4.0.30319_X86 (clr_optimization_v4.0.30319_32) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe (file missing)

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe

O23 - Service: HP Health Check Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe

O23 - Service: HP Client Services (HPClientSvc) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe

O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe

O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe

O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)

O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe

O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - iolo technologies, LLC - C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe

O23 - Service: iolo System Service (ioloSystemService) - iolo technologies, LLC - C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe

O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: MotoHelper Service (MotoHelper) - Unknown owner - C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\18.7.2.3\ccSvcHst.exe

O23 - Service: Norton Online Backup (NOBU) - Symantec Corporation - C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: RoxioNow Service - Roxio - C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

--

End of file - 12292 bytes

The computer really seems to be running well! It is just great on the internet, no issues with start up, and I think the scans have been clean! Did we do it, gringo?? :D

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Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
      O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
      O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files (x86)\AOL Desktop 9.6\AOL.EXE" -b
      O4 - Global Startup: Snapfish PictureMover.lnk = C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe

[*] Close all open windows and browsers/email, etc...

[*] Click on the "Fix Checked" button

[*] When completed, close the application.

  • NOTE**You can research each of those lines
>here< and see if you want to keep them or not
just copy the name between the brackets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start

    [*]When asked, allow the add/on to be installed

    • Click Start

    [*]Make sure that the option Remove found threats is unticked

    [*]Click on Advanced Settings, ensure the options

    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

    [*]Click Scan

    [*]wait for the virus definitions to be downloaded

    [*]Wait for the scan to finish

When the scan is complete

  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found

  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here

Gringo

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Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

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Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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