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FlyingW

Trojan Horse Generic29.AHHS infection

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AVG notified me of this trojan horse on my PC, but couldn't remove it. I scanned with Malwarebytes which removed infected files and all was well... I thought. Now a couple of weeks later I am infected again. Did Malwarebytes really remove the virus? Or am I getting reinfected? How do I remove permanently?

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Welcome to the forum, please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes)

P2P Warning:

If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

MrC

Note:

Please read all of my instructions completely including these.

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Instantly

Removing malware can be unpredictable
...things can go very wrong!
Backup
any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>
Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>
Please stick with me until I give you the "all clear" and
Please don't waste my time by leaving before that
.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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RogueKiller V8.5.4 _x64_ [Mar 18 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Susan [Admin rights]

Mode : Scan -- Date : 05/31/2013 15:20:39

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 6 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\Run : Best Buy pc app (C:\Users\Susan\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms) [x] -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-3366326978-3675049603-3779982226-1001[...]\Run : Best Buy pc app (C:\Users\Susan\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms) [x] -> FOUND

[sTARTUP][sUSP PATH] Best Buy pc app.lnk @Default : C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe [-] -> FOUND

[sTARTUP][sUSP PATH] Best Buy pc app.lnk @Default User : C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe [-] -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

[ZeroAccess][FILE] n : C:\$recycle.bin\S-1-5-21-3366326978-3675049603-3779982226-1003\$c025e8d8a8838a0c969a6cebb0edbcaa\n [-] --> FOUND

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-3366326978-3675049603-3779982226-1003\$c025e8d8a8838a0c969a6cebb0edbcaa\@ [-] --> FOUND

[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-21-3366326978-3675049603-3779982226-1003\$c025e8d8a8838a0c969a6cebb0edbcaa\U --> FOUND

[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-21-3366326978-3675049603-3779982226-1003\$c025e8d8a8838a0c969a6cebb0edbcaa\L --> FOUND

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: TOSHIBA MK6465GSXN +++++

--- User ---

[MBR] 582af7e517f849d7dbadb46b449c8c26

[bSP] ef9434eeed417642f85faefa164177b4 : Windows Vista MBR Code

Partition table:

0 - [ACTIVE] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 1500 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 3074048 | Size: 596659 Mo

2 - [XXXXXX] NTFS (0x17) [HIDDEN!] Offset (sectors): 1225031680 | Size: 12320 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1]_S_05312013_02d1520.txt >>

RKreport[1]_S_05312013_02d1520.txt

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Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan also.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Run RogueKiller again and click Scan

When the scan completes > click on the Files tab

Put a check next to all of these and uncheck the rest: (if found)

[ZeroAccess][FILE] n : C:\$recycle.bin\S-1-5-21-3366326978-3675049603-3779982226-1003\$c025e8d8a8838a0c969a6cebb0edbcaa\n [-] --> FOUND

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-3366326978-3675049603-3779982226-1003\$c025e8d8a8838a0c969a6cebb0edbcaa\@ [-] --> FOUND

[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-21-3366326978-3675049603-3779982226-1003\$c025e8d8a8838a0c969a6cebb0edbcaa\U --> FOUND

[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-21-3366326978-3675049603-3779982226-1003\$c025e8d8a8838a0c969a6cebb0edbcaa\L --> FOUND

Now click Delete on the right hand column under Options

-------------

Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

more-reply-options.jpg

New window that comes up.

choose-files1.jpg

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that your system is now functioning normally.

MrC

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Thanks! Wish it were better news.... But it is what it is. My husband confessed that when a virus alert window popped up on the screen, he closed the window instead of answering "NO" (do not open). One small mouse-click to disaster.

Can I move some of his files (photos, Word docs, etc.) to a DVD to save them before I reformat the disc? Or could they also be infected?

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They should be OK, I suggest you clean the system first though.

MrC

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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