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jojomart

Please help with Browser Manager Malware :(

7 posts in this topic

I keep getting pop ups from my Malwarebytes about Adware.BProtector - this only started about an hour ago, but it just keeps popping up.

 

I found the folder on my harddrive where the software is - it's not showing up in my Control Panel Programs list, but the files are there. When I click on their Uninstall button, Malware bytes pops up and stops me from uninstalling it :(

 

I'm at my wits end about what to do to stop this. Can someone please help - I'm not sure how the heck I got it, as I have Malwarebytes and Microsoft Essentials anti-virus running 24/7.

 

Thanks,

Joanne

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Hello Joanne and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here and then post the log files in your next reply.

http://forums.malwarebytes.org/index.php?showtopic=9573

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OK, I will try to do it myself first - and yes I am a paying customer :)

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here is my latest log:

 

2013/07/15 03:29:35 -0300    OWNER-PC    Owner    IP-BLOCK    79.142.66.175 (Type: outgoing, Port: 58911, Process: firefox.exe)
2013/07/15 03:29:35 -0300    OWNER-PC    Owner    IP-BLOCK    79.142.66.175 (Type: outgoing, Port: 58912, Process: firefox.exe)
2013/07/15 18:20:33 -0300    OWNER-PC    Owner    MESSAGE    Executing scheduled update:  Daily
2013/07/15 18:20:43 -0300    OWNER-PC    Owner    MESSAGE    Scheduled update executed successfully:  database updated from version v2013.07.14.07 to version v2013.07.15.05
2013/07/15 18:20:44 -0300    OWNER-PC    Owner    MESSAGE    Starting database refresh
2013/07/15 18:20:45 -0300    OWNER-PC    Owner    MESSAGE    Stopping IP protection
2013/07/15 18:20:45 -0300    OWNER-PC    Owner    MESSAGE    IP Protection stopped successfully
2013/07/15 18:20:52 -0300    OWNER-PC    Owner    MESSAGE    Database refreshed successfully
2013/07/15 18:20:52 -0300    OWNER-PC    Owner    MESSAGE    Starting IP protection
2013/07/15 18:20:54 -0300    OWNER-PC    Owner    MESSAGE    IP Protection started successfully
2013/07/15 18:30:11 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 18:30:20 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 18:30:27 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 18:31:19 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 18:33:56 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 18:34:09 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 18:39:04 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 18:39:07 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 18:39:34 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 18:54:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 18:59:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:00:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:11:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:12:25 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:15:10 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:15:14 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:15:21 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:15:26 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:15:31 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:30:51 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:30:56 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:31:56 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:34:21 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:34:31 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:35:09 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:35:17 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:35:21 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:36:54 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:54:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 19:59:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 20:00:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 20:03:57 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 20:11:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 20:16:21 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 20:54:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 20:59:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 21:00:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 21:07:27 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 21:11:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 21:42:15 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 21:42:18 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 21:54:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 21:59:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 22:00:00 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 22:03:01 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
2013/07/15 22:06:22 -0300    OWNER-PC    Owner    DETECTION    C:\ProgramData\Browser Manager\2.6.1339.144\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.dll    Adware.BProtector    QUARANTINE
 

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OK, did a scan and it looks like it found and deleted it!! Yayyyy and Thank God! lol

 

Thanks,

Joanne

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So everything is fine there now?

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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