Helixreader

Possible Malware, Windows not genuine

22 posts in this topic

I have a possible malware problem, perhaps you guys may be of assistance as Microsoft has not been helpful. 

 

Monday 7/15 computer working fine, upon closing applications I have a black desktop and the error stating, "This copy of Windows is not genuine, Build 7601". 

 

Tried to utilize Microsoft forums for assistance to no avail.  Searching error codes on the web and running Microsoft's tool for genuine software indicates a problem with sppobjs.dll. 

 

Cannot re-enter product key, System restore will not work and computer freezes up on occasion since 7/15.

 

I have attached your requested log files including the portion of Microsoft's Diagnostic tool report with two lines indicating something funny to me.

 

Thanks.

 

 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16635
Run by Brian at 16:52:02 on 2013-07-17
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6135.3445 [GMT -4:00]
.
AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CrashPlan\CrashPlanService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\WUDFHost.exe
C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\sppsvc.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE
C:\Program Files\CrashPlan\CrashPlanTray.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Users\Brian\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Windows\SysWOW64\CTXFISPI.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\HP\Digital Imaging\smart web printing\hpswp_clipbook.exe
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_7_700_224_ActiveX.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.

BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\ips\ipsbho.dll
BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files (x86)\WOT\WOT.dll
BHO: Windows Live Toolbar Helper: {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\coieplg.dll
TB: WOT: {71576546-354D-41C9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
TB: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\coieplg.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [OfficeSyncProcess] "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"
mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun: [updReg] C:\Windows\UpdReg.EXE
mRun: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe
mRun: [bCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
mRun: [VolPanel] "C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
StartupFolder: C:\Users\Brian\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Brian\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\CRASHP~1.LNK - C:\Program Files\CrashPlan\CrashPlanTray.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~2\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
.
INFO: HKLM has more than 50 listed domains.
   If you wish to scan all of them, select the 'Force scan all domains' option.
.










TCP: NameServer = 192.168.1.1
TCP: Interfaces\{E8CEBB36-DE5E-4172-AAD0-44DBB3117F11} : DHCPNameServer = 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files (x86)\WOT\WOT.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.72\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll
x64-BHO: {DBC80044-A445-435b-BC74-9C25C1C588A9} - <orphaned>
x64-TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [iAAnotif] "C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe"
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
.
INFO: x64-HKLM has more than 50 listed domains.
   If you wish to scan all of them, select the 'Force scan all domains' option.
.
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Brian\AppData\Roaming\Mozilla\Firefox\Profiles\5w1014nq.default\
FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.10516.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Brian\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_149.dll
FF - ExtSQL: !HIDDEN! 2010-07-23 21:06; smartwebprinting@hp.com; C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2009-10-15 53488]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1404000.028\symds64.sys [2013-7-16 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1404000.028\symefa64.sys [2013-7-16 1139800]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20130715.001\BHDrvx64.sys [2013-7-16 1393240]
R1 ccSet_N360;Norton Security Suite Settings Manager;C:\Windows\System32\drivers\N360x64\1404000.028\ccsetx64.sys [2013-7-16 169048]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\IPSDefs\20130716.001\IDSviA64.sys [2013-7-16 513184]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1404000.028\ironx64.sys [2013-7-16 224416]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1404000.028\symnets.sys [2013-7-16 433752]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2009-10-15 88576]
R2 CrashPlanService;CrashPlan Backup Service;C:\Program Files\CrashPlan\CrashPlanService.exe [2012-8-16 222720]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-10-20 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2010-2-15 701512]
R2 N360;Norton Security Suite;C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\ccsvchst.exe [2013-7-16 144368]
R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-5-14 3289208]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2013-2-9 383264]
R3 CT20XUT.SYS;CT20XUT.SYS;C:\Windows\System32\drivers\CT20XUT.sys [2010-7-7 230488]
R3 CTEXFIFX.SYS;CTEXFIFX.SYS;C:\Windows\System32\drivers\CTEXFIFX.sys [2010-7-7 1445976]
R3 CTHWIUT.SYS;CTHWIUT.SYS;C:\Windows\System32\drivers\CTHWIUT.sys [2010-7-7 95320]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-7-16 138912]
R3 ha20x22k;Creative 20X2 HAL Driver;C:\Windows\System32\drivers\ha20x22k.sys [2010-7-7 1612888]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2010-2-15 25928]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2009-3-2 187392]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-11-9 160944]
S3 CompFilter64;UVCCompositeFilter;C:\Windows\System32\drivers\lvbflt64.sys [2012-1-18 25632]
S3 Creative ALchemy AL6 Licensing Service;Creative ALchemy AL6 Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe [2009-10-15 79360]
S3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe [2009-10-15 79360]
S3 CT20XUT;CT20XUT;C:\Windows\System32\drivers\CT20XUT.sys [2010-7-7 230488]
S3 CTEXFIFX;CTEXFIFX;C:\Windows\System32\drivers\CTEXFIFX.sys [2010-7-7 1445976]
S3 CTHWIUT;CTHWIUT;C:\Windows\System32\drivers\CTHWIUT.sys [2010-7-7 95320]
S3 FlyUsb;FLY Fusion;C:\Windows\System32\drivers\FlyUsb.sys [2011-11-12 24576]
S3 LVRS64;Logitech RightSound Filter Driver;C:\Windows\System32\drivers\lvrs64.sys [2012-1-18 351136]
S3 LVUVC64;Logitech HD Webcam C615(UVC);C:\Windows\System32\drivers\lvuvc64.sys [2012-1-18 4865568]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2012-10-28 19456]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-10-28 57856]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-2-15 52736]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-2-24 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2009-2-13 14464]
.
=============== Created Last 30 ================
.
2013-07-16 04:23:21 433752 ----a-w- C:\Windows\System32\drivers\N360x64\1404000.028\symnets.sys
2013-07-16 04:23:20 796760 ----a-w- C:\Windows\System32\drivers\N360x64\1404000.028\srtsp64.sys
2013-07-16 04:23:20 493656 ----a-w- C:\Windows\System32\drivers\N360x64\1404000.028\symds64.sys
2013-07-16 04:23:20 36952 ----a-w- C:\Windows\System32\drivers\N360x64\1404000.028\srtspx64.sys
2013-07-16 04:23:20 23448 ----a-r- C:\Windows\System32\drivers\N360x64\1404000.028\symelam.sys
2013-07-16 04:23:20 224416 ----a-r- C:\Windows\System32\drivers\N360x64\1404000.028\ironx64.sys
2013-07-16 04:23:20 169048 ----a-w- C:\Windows\System32\drivers\N360x64\1404000.028\ccsetx64.sys
2013-07-16 04:23:20 1139800 ----a-w- C:\Windows\System32\drivers\N360x64\1404000.028\symefa64.sys
2013-07-16 04:23:12 -------- d-----w- C:\Windows\System32\drivers\N360x64\1404000.028
2013-07-15 21:21:50 -------- d-----w- C:\MGADiagToolOutput
2013-07-15 21:11:18 -------- d-----w- C:\ProgramData\ErrorEND64
2013-07-15 10:19:38 1424384 ----a-w- C:\Windows\System32\WindowsCodecs.dll
2013-07-15 10:19:38 1230336 ----a-w- C:\Windows\SysWow64\WindowsCodecs.dll
2013-07-12 20:40:42 -------- d-----w- C:\Windows\System32\MRT
2013-07-12 03:31:44 -------- d-----w- C:\Windows\Panther
2013-07-12 03:17:53 936448 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\ink\journal.dll
2013-07-12 03:16:52 1643520 ----a-w- C:\Windows\System32\DWrite.dll
2013-07-12 03:16:52 1247744 ----a-w- C:\Windows\SysWow64\DWrite.dll
2013-06-29 00:44:03 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
.
==================== Find3M  ====================
.
2013-07-16 14:13:54 177312 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-06-29 00:44:00 867240 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll
2013-06-29 00:44:00 789416 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2013-06-11 23:43:37 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-06-11 23:43:00 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-06-11 23:42:58 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-06-11 23:42:58 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-06-11 23:26:20 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-06-11 23:25:16 3958784 ----a-w- C:\Windows\System32\jscript9.dll
2013-06-11 23:25:13 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-06-11 23:25:13 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-06-11 22:51:45 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-06-11 22:50:58 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-06-11 21:56:11 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-06-11 21:56:11 692104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-06-07 03:22:18 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-06-07 02:37:52 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-06-05 03:34:27 3153920 ----a-w- C:\Windows\System32\win32k.sys
2013-06-04 06:00:13 624128 ----a-w- C:\Windows\System32\qedit.dll
2013-06-04 04:53:07 509440 ----a-w- C:\Windows\SysWow64\qedit.dll
2013-05-13 05:51:01 184320 ----a-w- C:\Windows\System32\cryptsvc.dll
2013-05-13 05:51:00 1464320 ----a-w- C:\Windows\System32\crypt32.dll
2013-05-13 05:51:00 139776 ----a-w- C:\Windows\System32\cryptnet.dll
2013-05-13 05:50:40 52224 ----a-w- C:\Windows\System32\certenc.dll
2013-05-13 04:45:55 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll
2013-05-13 04:45:55 1160192 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-05-13 04:45:55 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll
2013-05-13 03:43:55 1192448 ----a-w- C:\Windows\System32\certutil.exe
2013-05-13 03:08:10 903168 ----a-w- C:\Windows\SysWow64\certutil.exe
2013-05-13 03:08:06 43008 ----a-w- C:\Windows\SysWow64\certenc.dll
2013-05-08 06:39:01 1910632 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-05-06 06:03:49 1887744 ----a-w- C:\Windows\System32\WMVDECOD.DLL
2013-05-06 04:56:35 1620480 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL
2013-05-01 07:59:12 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx
2013-05-01 07:59:12 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts
2013-04-26 05:51:36 751104 ----a-w- C:\Windows\System32\win32spl.dll
2013-04-26 04:55:21 492544 ----a-w- C:\Windows\SysWow64\win32spl.dll
.
============= FINISH: 16:52:26.79 ===============

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume3
Install Date: 11/14/2009 2:53:24 PM
System Uptime: 7/17/2013 4:43:14 PM (0 hours ago)
.
Motherboard: DELL Inc. |  | 0X501H
Processor: Intel® Core i7 CPU         920  @ 2.67GHz | CPU 1 | 2641/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 917 GiB total, 822.701 GiB free.
D: is Removable
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID:
Description: NETGEAR WNDR4500 N900 Wireless Router
Device ID: UUID:DFCB50A9-C243-A593-388E-FCE44028CE6B\UMB\3&1A64F89B&0&UUID:DFCB50A9-C243-A593-388E-FCE44028CE6B
Manufacturer:
Name: NETGEAR WNDR4500 N900 Wireless Router
PNP Device ID: UUID:DFCB50A9-C243-A593-388E-FCE44028CE6B\UMB\3&1A64F89B&0&UUID:DFCB50A9-C243-A593-388E-FCE44028CE6B
Service:
.
==== System Restore Points ===================
.
RP310: 7/16/2013 12:00:01 AM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
64 Bit HP CIO Components Installer
Acrobat.com
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader XI (11.0.03)
Adobe Shockwave Player 11.6
AIO_CDA_ProductContext
AIO_CDA_Software
AIO_Scan
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Avery Wizard 3.1
Bonjour
BufferChm
C5100
c5100_Help
CCleaner
Choice Guard
Copy
CrashPlan
Creative Audio Control Panel
Creative Software AutoUpdate
Creative Sound Blaster Properties x64 Edition
CustomerResearchQFolder
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destinations
DeviceDiscovery
DeviceManagementQFolder
DocProc
DocProcQFolder
Dolby Digital Live Pack
Dropbox
eSupportQFolder
Fax
Google Chrome
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
GPBaseService2
honestech VHS to DVD 5.0 Deluxe
HP Customer Participation Program 13.0
HP Imaging Device Functions 13.0
HP Photosmart All-In-One Driver Software 13.0 Rel. A
HP Photosmart Essential
HP Photosmart Essential 3.5
HP Smart Web Printing 4.60
HP Solution Center 13.0
HP Update
HPPhotoGadget
HPPhotoSmartDiscLabelContent1
HPPhotosmartEssential
HPProductAssistant
HPSSupply
Initio USB Default Controller Driver 64-bit
Intel® Matrix Storage Manager
iTunes
Java 7 Update 25
Java Auto Updater
Junk Mail filter update
LeapFrog Connect
LeapFrog LeapPad Explorer Plugin
LeapFrog Tag Plugin
Logitech Webcam Software
Malwarebytes Anti-Malware version 1.75.0.1300
MarketResearch
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Default Manager
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
Mozilla Firefox 19.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Network64
Norton Security Suite
NVIDIA 3D Vision Controller Driver
NVIDIA 3D Vision Controller Driver 314.07
NVIDIA 3D Vision Driver 314.07
NVIDIA Control Panel 314.07
NVIDIA Graphics Driver 314.07
NVIDIA HD Audio Driver 1.3.23.1
NVIDIA Install Application
NVIDIA PhysX
NVIDIA PhysX System Software 9.12.1031
NVIDIA Stereoscopic 3D Driver
NVIDIA Update 1.12.12
NVIDIA Update Components
OCR Software by I.R.I.S. 13.0
OpenAL
PowerDVD DX
QuickTime
Realtek High Definition Audio Driver
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler 3
Roxio Update Manager
Scan
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
Shop for HP Supplies
Skype Click to Call
Skype™ 6.0
SmartWebPrinting
SolutionCenter
Sound Blaster X-Fi
Spelling Dictionaries Support For Adobe Reader 9
Status
swMSM
Toolbox
TrayApp
Unity Web Player
UnloadSupport
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
USB2.0 VIDBOX NW03, NW06
Use the entry named LeapFrog Connect to uninstall (LeapFrog LeapPad Explorer Plugin)
Use the entry named LeapFrog Connect to uninstall (LeapFrog Tag Plugin)
WebReg
Windows Driver Package - LeapFrog (FlyUsb) USB  (11/05/2008 1.1.1.0)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
WOT for Internet Explorer
.
==== Event Viewer Messages From Past Week ========
.
7/17/2013 4:46:42 PM, Error: Service Control Manager [7038]  - The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:  Logon failure: the specified account password has expired. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
7/17/2013 4:46:42 PM, Error: Service Control Manager [7000]  - The NVIDIA Update Service Daemon service failed to start due to the following error:  The service did not start due to a logon failure.
7/17/2013 1:01:49 AM, Error: iaStor [9]  - The device, \Device\Ide\iaStor0, did not respond within the timeout period.
7/15/2013 8:40:43 PM, Error: volsnap [8]  - The flush and hold writes operation on volume C: timed out while waiting for a release writes command.
7/15/2013 5:56:23 PM, Error: Ntfs [55]  - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS.
7/15/2013 10:43:30 PM, Error: Service Control Manager [7031]  - The Windows Firewall service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
7/15/2013 10:43:30 PM, Error: Service Control Manager [7031]  - The Diagnostic Policy Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
7/15/2013 10:43:30 PM, Error: Service Control Manager [7031]  - The Base Filtering Engine service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
7/15/2013 10:43:29 PM, Error: volsnap [14]  - The shadow copies of volume C: were aborted because of an IO failure on volume C:.
.
==== End Of File ===========================

 

 

WINDOWS Genuine Advantage Diagnostic Tool

 

Diagnostic Report (1.9.0027.0):

.....

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[Hr = 0x80004005]....

....

HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll...

 

 


 

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Hello and :welcome:

For now we'll attempt to assist you unless we find otherwise that this is in fact a pirated copy of Windows.

Please run the following steps and post back all the logs as ATTACHMENTS by clicking on the More Reply Options button.

Please don't put logs in code or quote tags or copy/paste them into your reply unless you're unable to attach them.

Please enable your system to show hidden files: How to see hidden files in Windows

P2P/Piracy Warning:

  • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
  • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
  • If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.
STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe
STEP 02

Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.
STEP 03

Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt
STEP 04

Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus
STEP 05

Please download AdwCleaner by Xplode to your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • If prompted by the User Account Control click Yes to allow it to run.
  • Under Actions click on the Delete button.
  • Click OK on all prompts.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the entire contents of that logfile to your next reply.
  • You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.
STEP 06

button_eos.gif

Please go here to run the online antivirus scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.
STEP 07

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

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Thanks for the assistance.  Completed steps 1-6, will try and post logs for step 7 shortly.  May not get to that step until later in the day.

 

STEP 1 - Registry was backed up.

 

STEP 2-6 - Below

 

RogueKiller V8.6.3 _x64_ [Jul 17 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Brian [Admin rights]
Mode : Scan -- Date : 07/18/2013 05:21:08
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 5 ¤¤¤
[HJ POL] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ POL] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ POL] HKLM\[...]\Wow6432Node\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 1 ¤¤¤
[updatusUser][sUSP PATH] Uninstall LastPass RunOnce.lnk : C:\Users\UpdatusUser\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Uninstall LastPass RunOnce.lnk @C:\Users\UpdatusUser\AppData\Roaming\lpuninstall.exe -x -name=LastPass -ffuuid support@lastpass.com [-][7][x] -> FOUND

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts

127.0.0.1       localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: SAMSUNG HD103UJ +++++
--- User ---
[MBR] 660d105f94d28f2a8bb61cf401a14c03
[bSP] 27b3066dbab70310c579889fe3b381a8 : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 15000 Mo
2 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 30801920 | Size: 938828 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_S_07182013_052108.txt >>

 

Malwarebytes Anti-Rootkit BETA 1.06.0.1004
www.malwarebytes.org

Database version: v2013.07.18.02

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16635
Brian :: SHANNON-PC [administrator]

7/18/2013 5:29:46 AM
mbar-log-2013-07-18 (05-29-46).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUM | P2P
Scan options disabled: PUP
Objects scanned: 357823
Time elapsed: 9 minute(s), 9 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.0.1004

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 10.0.9200.16635

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.660000 GHz
Memory total: 6433001472, free: 3659194368

Downloaded database version: v2013.07.18.02
Downloaded database version: v2013.07.15.01
Initializing...
------------ Kernel report ------------
     07/18/2013 05:29:41
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\DRIVERS\jraid.sys
\SystemRoot\system32\DRIVERS\SCSIPORT.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\N360x64\1404000.028\SYMDS64.SYS
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\system32\drivers\N360x64\1404000.028\SYMEFA64.SYS
\SystemRoot\System32\Drivers\PxHlpa64.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\system32\drivers\cdrom.sys
\SystemRoot\system32\drivers\N360x64\1404000.028\ccSetx64.sys
\SystemRoot\System32\Drivers\N360x64\1404000.028\SRTSP64.SYS
\SystemRoot\system32\drivers\N360x64\1404000.028\SRTSPX64.SYS
\SystemRoot\system32\drivers\N360x64\1404000.028\Ironx64.SYS
\??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\ws2ifsl.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\System32\Drivers\N360x64\1404000.028\SYMNETS.SYS
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20130715.001\BHDrvx64.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\nvlddmkm.sys
\SystemRoot\System32\Drivers\nvBridge.kmd
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\drivers\usbuhci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\drivers\1394ohci.sys
\SystemRoot\system32\drivers\ctaud2k.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\drivers\ctoss2k.sys
\SystemRoot\system32\drivers\ctprxy2k.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\drivers\wmiacpi.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\drivers\kbdclass.sys
\SystemRoot\system32\drivers\mouclass.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\DRIVERS\circlass.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\system32\drivers\ha20x22k.sys
\SystemRoot\system32\drivers\emupia2k.sys
\SystemRoot\system32\drivers\ctsfm2k.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\System32\drivers\CTHWIUT.SYS
\SystemRoot\System32\drivers\CT20XUT.SYS
\SystemRoot\System32\drivers\CTEXFIFX.SYS
\SystemRoot\system32\drivers\nvhda64v.sys
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\drivers\usbcir.sys
\SystemRoot\system32\drivers\RTSTOR64.SYS
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\drivers\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\system32\DRIVERS\hidir.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\??\C:\Windows\system32\drivers\mbam.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\system32\drivers\spsys.sys
\SystemRoot\system32\DRIVERS\asyncmac.sys
\SystemRoot\System32\ATMFD.DLL
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\IPSDefs\20130717.001\IDSvia64.sys
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\VirusDefs\20130717.022\EX64.SYS
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\VirusDefs\20130717.022\ENG64.SYS
\SystemRoot\system32\DRIVERS\usbscan.sys
\SystemRoot\system32\DRIVERS\usbprint.sys
\SystemRoot\system32\DRIVERS\dot4usb.sys
\SystemRoot\system32\DRIVERS\Dot4.sys
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\system32\DRIVERS\Dot4Prt.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\mbamswissarmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR6
Upper Device Object: 0xfffffa800c6d54e0
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\000000bf\
Lower Device Object: 0xfffffa80075c1930
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk5\DR5
Upper Device Object: 0xfffffa800a6b9790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000009b\
Lower Device Object: 0xfffffa800a697b20
Lower Device Driver Name: \Driver\RTSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk4\DR4
Upper Device Object: 0xfffffa800a6d5060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000009a\
Lower Device Object: 0xfffffa800a698630
Lower Device Driver Name: \Driver\RTSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk3\DR3
Upper Device Object: 0xfffffa800a6ac060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000099\
Lower Device Object: 0xfffffa800a698060
Lower Device Driver Name: \Driver\RTSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk2\DR2
Upper Device Object: 0xfffffa800a6b0790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000098\
Lower Device Object: 0xfffffa800a6a7b20
Lower Device Driver Name: \Driver\RTSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8006587790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa800634d050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Device number: 0, partition: 3
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8006587790, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80065872c0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8006587790, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa800634d050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
Device number: 0, partition: 3
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\Windows\system32\drivers...
<<<2>>>
Device number: 0, partition: 3
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: B444ACBB

Partition information:

    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 80262

    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 81920  Numsec = 30720000

    Partition 2 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 30801920  Numsec = 1922721200
    Partition file system is NTFS
    Partition is bootable

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 1000204886016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-1953505168-1953525168)...
Done!
Physical Sector Size: 0
Drive: 1, DevicePointer: 0xfffffa800c6d54e0, DeviceName: \Device\Harddisk1\DR6\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80074a5040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa800c6d54e0, DeviceName: \Device\Harddisk1\DR6\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa80075c1930, DeviceName: \Device\000000bf\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 2, DevicePointer: 0xfffffa800a6b0790, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa800a69fb90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa800a6b0790, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa800a6a7b20, DeviceName: \Device\00000098\, DriverName: \Driver\RTSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 3, DevicePointer: 0xfffffa800a6ac060, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa800a6b0040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa800a6ac060, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa800a698060, DeviceName: \Device\00000099\, DriverName: \Driver\RTSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 4, DevicePointer: 0xfffffa800a6d5060, DeviceName: \Device\Harddisk4\DR4\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa800a6d2040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa800a6d5060, DeviceName: \Device\Harddisk4\DR4\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa800a698630, DeviceName: \Device\0000009a\, DriverName: \Driver\RTSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 5, DevicePointer: 0xfffffa800a6b9790, DeviceName: \Device\Harddisk5\DR5\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa800a6beb90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa800a6b9790, DeviceName: \Device\Harddisk5\DR5\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa800a697b20, DeviceName: \Device\0000009b\, DriverName: \Driver\RTSTOR\
------------ End ----------
Scan finished
=======================================

Removal queue found; removal started
Removing c:\programdata\malwarebytes' anti-malware (portable)\mbr_0_i.mbam...
Removing c:\programdata\malwarebytes' anti-malware (portable)\bootstrap_0_2_30801920_i.mbam...
Removing c:\programdata\malwarebytes' anti-malware (portable)\mbr_0_r.mbam...
Removal finished

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.1.6 (07.17.2013:4)
OS: Windows 7 Home Premium x64
Ran by Brian on Thu 07/18/2013 at  5:44:52.96
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\yahoopartnertoolbar

 

~~~ Files

 

~~~ Folders

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 07/18/2013 at  5:49:16.54
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

# AdwCleaner v2.305 - Logfile created 07/18/2013 at 05:52:45
# Updated 11/07/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Brian - SHANNON-PC
# Boot Mode : Normal
# Running from : C:\Users\Brian\Desktop\AdwCleaner.exe
# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

***** [Registry] *****

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\grusskartencenter.com
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\grusskartencenter.com
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

***** [internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16635

[OK] Registry is clean.

-\\ Mozilla Firefox v19.0 (en-US)

File : C:\Users\Brian\AppData\Roaming\Mozilla\Firefox\Profiles\5w1014nq.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v28.0.1500.72

File : C:\Users\Brian\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

File : C:\Users\Cathy\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R2].txt - [1046 octets] - [17/02/2013 15:03:27]
AdwCleaner[s2].txt - [2295 octets] - [18/07/2013 05:52:45]

########## EOF - C:\AdwCleaner[s2].txt - [2355 octets] ##########

 

No threats Found with ESET scanner.

 

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Step 7

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 17-07-2013 02
Ran by Brian (administrator) on 18-07-2013 09:17:03
Running from C:\Users\Brian\Desktop
Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Normal

==================== Processes (Whitelisted) =================

(NVIDIA Corporation) C:\Windows\system32\nvvsvc.exe
(NVIDIA Corporation) C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
(Creative Technology Ltd) C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
(NVIDIA Corporation) C:\Windows\system32\nvvsvc.exe
(Andrea Electronics Corporation) C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(CrashPlan) C:\Program Files\CrashPlan\CrashPlanService.exe
(Microsoft Corporation) C:\Windows\SysWOW64\svchost.exe
(LeapFrog Enterprises, Inc.) C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe
(Malwarebytes Corporation) C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
(Malwarebytes Corporation) C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
(Skype Technologies S.A.) C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
(Malwarebytes Corporation) C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE
(Code 42 Software, Inc.) C:\Program Files\CrashPlan\CrashPlanTray.exe
(Hewlett-Packard Co.) C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
(Dropbox, Inc.) C:\Users\Brian\AppData\Roaming\Dropbox\bin\Dropbox.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe
(CyberLink Corp.) C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
(LeapFrog Enterprises, Inc.) C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe
(Creative Technology Ltd) C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe
(Apple Inc.) C:\Program Files (x86)\iTunes\iTunesHelper.exe
(Oracle Corporation) C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
(Creative Technology Ltd) C:\Windows\SysWOW64\CTXFISPI.EXE
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(Hewlett-Packard Co.) C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
(Hewlett-Packard Co.) C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
(Hewlett-Packard) C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
(Microsoft Corporation) C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [iAAnotif] - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe [182808 2008-07-20] (Intel Corporation)
HKLM\...\Run: [RtHDVCpl] - C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [6975520 2009-02-24] (Realtek Semiconductor)
HKCU\...\Run: [OfficeSyncProcess] - C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE [719672 2012-01-20] (Microsoft Corporation)
HKLM-x32\...\Run: [Microsoft Default Manager] - "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume [250192 2009-04-24] (Microsoft Corporation)
HKLM-x32\...\Run: [PDVDDXSrv] - "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [128232 2009-02-04] (CyberLink Corp.)
HKLM-x32\...\Run: [updReg] - C:\Windows\UpdReg.EXE [90112 2000-05-11] (Creative Technology Ltd.)
HKLM-x32\...\Run: [hpqSRMon] - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe [150528 2008-07-22] (Hewlett-Packard)
HKLM-x32\...\Run: [bCSSync] - "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices [91520 2010-03-13] (Microsoft Corporation)
HKLM-x32\...\Run: [APSDaemon] - "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [59720 2013-04-21] (Apple Inc.)
HKLM-x32\...\Run: [Monitor] - "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe" [298616 2013-04-01] (LeapFrog Enterprises, Inc.)
HKLM-x32\...\Run: [VolPanel] - "C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r [241789 2009-04-09] (Creative Technology Ltd)
HKLM-x32\...\Run: [Adobe ARM] - "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [958576 2013-04-04] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [QuickTime Task] - "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime [421888 2013-05-01] (Apple Inc.)
HKLM-x32\...\Run: [iTunesHelper] - "C:\Program Files (x86)\iTunes\iTunesHelper.exe" [152392 2013-05-31] (Apple Inc.)
HKLM-x32\...\Run: [sunJavaUpdateSched] - "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" [253816 2013-03-12] (Oracle Corporation)
HKU\Cathy\...\RunOnce: [FlashPlayerUpdate] - C:\Windows\system32\Macromed\Flash\FlashUtil64_11_7_700_224_ActiveX.exe -update activex [514952 2013-06-11] (Adobe Systems Incorporated)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\CrashPlan Tray.lnk
ShortcutTarget: CrashPlan Tray.lnk -> C:\Program Files\CrashPlan\CrashPlanTray.exe (Code 42 Software, Inc.)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
ShortcutTarget: HP Digital Imaging Monitor.lnk -> C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe (Hewlett-Packard Co.)
Startup: C:\Users\Brian\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dropbox.lnk
ShortcutTarget: Dropbox.lnk -> C:\Users\Brian\AppData\Roaming\Dropbox\bin\Dropbox.exe (Dropbox, Inc.)
Startup: C:\Users\Natalie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk
ShortcutTarget: Dell Dock.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (No File)
Startup: C:\Users\UpdatusUser\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (No File)
Startup: C:\Users\UpdatusUser\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Uninstall LastPass RunOnce.lnk
ShortcutTarget: Uninstall LastPass RunOnce.lnk -> C:\Users\UpdatusUser\AppData\Roaming\lpuninstall.exe (LastPass)

==================== Internet (Whitelisted) ====================

HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
SearchScopes: HKLM - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://search.live.com/results.aspx?q={searchTerms}&src={referrer:source?}
SearchScopes: HKLM-x32 - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://www.bing.com/search
SearchScopes: HKCU - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE10SR
SearchScopes: HKCU - {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =
BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL (Microsoft Corporation)
BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
BHO: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO: WOT Helper - {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll ()
BHO: No Name - {DBC80044-A445-435b-BC74-9C25C1C588A9} -  No File
BHO-x32: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll (Hewlett-Packard Co.)
BHO-x32: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll (Adobe Systems Incorporated)
BHO-x32: No Name - {5C255C8A-E604-49b4-9D64-90988571CECB} -  No File
BHO-x32: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\coIEPlg.dll (Symantec Corporation)
BHO-x32: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\IPS\IPSBHO.DLL (Symantec Corporation)
BHO-x32: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll (Microsoft Corporation)
BHO-x32: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL (Microsoft Corporation)
BHO-x32: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corporation)
BHO-x32: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
BHO-x32: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO-x32: WOT Helper - {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files (x86)\WOT\WOT.dll ()
BHO-x32: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll (Microsoft Corporation)
BHO-x32: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll (Hewlett-Packard Co.)
Toolbar: HKLM - WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll ()
Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Toolbar: HKLM-x32 - &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll (Microsoft Corporation)
Toolbar: HKLM-x32 - WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll ()
Toolbar: HKLM-x32 - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\coIEPlg.dll (Symantec Corporation)
Toolbar: HKCU - No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} -  No File
Toolbar: HKCU - No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
Toolbar: HKCU - WOT - {71576546-354D-41C9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll ()
DPF: HKLM-x32 {02BCC737-B171-4746-94C9-0D8A0B2C0089} http://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
DPF: HKLM-x32 {166B1BCA-3F9C-11CF-8075-444553540000} http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: HKLM-x32 {55963676-2F5E-4BAF-AC28-CF26AA587566} https://webvpn.vcu.edu/CACHE/stc/6/binaries/vpnweb.cab
DPF: HKLM-x32 {7530BFB8-7293-4D34-9923-61A11451AFC5} http://download.eset.com/special/eos/OnlineScanner.cab
DPF: HKLM-x32 {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: HKLM-x32 {E705A591-DA3C-4228-B0D5-A356DBA42FBF} http://ccfiles.creative.com/Web/softwareupdate/su2/ocx/20015/CTSUEng.cab
DPF: HKLM-x32 {F6ACF75C-C32C-447B-9BEF-46B766368D29} http://ccfiles.creative.com/Web/softwareupdate/ocx/110926/CTPID.cab
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Skype Technologies S.A.)
Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll ()
Handler-x32: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~2\WIC4A1~1\MESSEN~1\MSGRAP~1.DLL (Microsoft Corporation)
Handler-x32: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~2\WIC4A1~1\MESSEN~1\MSGRAP~1.DLL (Microsoft Corporation)
Handler-x32: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
Handler-x32: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL (Skype Technologies)
Handler-x32: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files (x86)\WOT\WOT.dll ()
Tcpip\Parameters: [DhcpNameServer] 192.168.1.1

FireFox:
========
FF ProfilePath: C:\Users\Brian\AppData\Roaming\Mozilla\Firefox\Profiles\5w1014nq.default
FF Plugin: @adobe.com/FlashPlayer - C:\Windows\system32\Macromed\Flash\NPSWF64_11_7_700_224.dll ()
FF Plugin: @microsoft.com/GENUINE - disabled No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 - c:\Program Files\Microsoft Silverlight\5.1.20513.0\npctrl.dll ( Microsoft Corporation)
FF Plugin: @microsoft.com/OfficeAuthz,version=14.0 - C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF Plugin-x32: @adobe.com/FlashPlayer - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_224.dll ()
FF Plugin-x32: @adobe.com/ShockwavePlayer - C:\Windows\system32\Adobe\Director\np32dsw.dll No File
FF Plugin-x32: @Apple.com/iTunes,version=1.0 - C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin-x32: @Google.com/GoogleEarthPlugin - C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF Plugin-x32: @microsoft.com/GENUINE - disabled No File
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 - c:\Program Files (x86)\Microsoft Silverlight\5.1.20513.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/OfficeAuthz,version=14.0 - C:\PROGRA~2\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 - C:\PROGRA~2\MICROS~2\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=14.0.8051.1204 - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WPF,version=3.5 - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF Plugin-x32: @nvidia.com/3DVision - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll (NVIDIA Corporation)
FF Plugin-x32: @nvidia.com/3DVisionStreaming - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll (NVIDIA Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 - C:\Program Files (x86)\Google\Update\1.3.21.153\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 - C:\Program Files (x86)\Google\Update\1.3.21.153\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: Adobe Reader - C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF Plugin HKCU: @unity3d.com/UnityPlayer,version=1.0 - C:\Users\Brian\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll (Unity Technologies ApS)
FF Extension: Default - C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF HKLM-x32\...\Firefox\Extensions: [{20a82645-c095-46ed-80e3-08825760534b}] C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
FF Extension: Microsoft .NET Framework Assistant - C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
FF HKLM-x32\...\Firefox\Extensions: [{7BA52691-1876-45ce-9EE6-54BCB3B04BBC}] C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\coFFPlgn\
FF HKLM-x32\...\Firefox\Extensions: [smartwebprinting@hp.com] C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF Extension: HP Smart Web Printing - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF HKLM-x32\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\coFFPlgn\
FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\coFFPlgn\
FF HKLM-x32\...\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\IPSFFPlgn\
FF Extension: Norton Vulnerability Protection - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\IPSFFPlgn\
FF HKCU\...\Firefox\Extensions: [smartwebprinting@hp.com] C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF Extension: HP Smart Web Printing - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3

Chrome:
=======


CHR DefaultSearchURL: (Google) - {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}sourceid=chrome&ie={inputEncoding}
CHR DefaultSuggestURL: (Google) - {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&hl={language}&q={searchTerms}&sugkey={google:suggestAPIKeyParameter}
CHR Plugin: (Shockwave Flash) - C:\Program Files (x86)\Google\Chrome\Application\24.0.1312.56\PepperFlash\pepflashplayer.dll No File
CHR Plugin: (Chrome Remote Desktop Viewer) - internal-remoting-viewer
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\24.0.1312.56\ppGoogleNaClPluginChrome.dll No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\24.0.1312.56\pdf.dll No File
CHR Plugin: (Norton Identity Safe) - C:\Users\Cathy\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2013.2.0.18_0\npcoplgn.dll (Symantec Corporation)
CHR Plugin: (Adobe Acrobat) - C:\Program Files (x86)\Adobe\Reader 11.0\Reader\Browser\nppdf32.dll (Adobe Systems Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin2.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin3.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin4.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin5.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin6.dll No File
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\QuickTime\plugins\npqtplugin7.dll No File
CHR Plugin: (Microsoft Office 2010) - C:\PROGRA~2\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
CHR Plugin: (Microsoft Office 2010) - C:\PROGRA~2\MICROS~2\Office14\NPSPWRAP.DLL (Microsoft Corporation)
CHR Plugin: (Google Earth Plugin) - C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google)
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll No File
CHR Plugin: (Java Platform SE 7 U11) - C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
CHR Plugin: (NVIDIA 3D Vision) - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll (NVIDIA Corporation)
CHR Plugin: (NVIDIA 3D VISION) - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll (NVIDIA Corporation)
CHR Plugin: (Windows Live\u00AE Photo Gallery) - C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
CHR Plugin: (iTunes Application Detector) - C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
CHR Plugin: (Shockwave Flash) - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_146.dll No File
CHR Plugin: (Shockwave for Director) - C:\Windows\system32\Adobe\Director\np32dsw.dll No File
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\5.1.10516.0\npctrl.dll No File
CHR Plugin: (Windows Presentation Foundation) - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
CHR Extension: (YouTube) - C:\Users\Brian\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_1
CHR Extension: (Google Search) - C:\Users\Brian\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_1
CHR Extension: (Norton Identity Protection) - C:\Users\Brian\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2013.2.0.18_0
CHR Extension: (Gmail) - C:\Users\Brian\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1

==================== Services (Whitelisted) =================

R2 CrashPlanService; C:\Program Files\CrashPlan\CrashPlanService.exe [222720 2012-08-16] (CrashPlan)
R2 MBAMScheduler; C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [418376 2013-04-04] (Malwarebytes Corporation)
R2 MBAMService; C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [701512 2013-04-04] (Malwarebytes Corporation)
R2 N360; C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe [144368 2013-05-21] (Symantec Corporation)

==================== Drivers (Whitelisted) ====================

R1 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20130715.001\BHDrvx64.sys [1393240 2013-05-31] (Symantec Corporation)
R1 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20130715.001\BHDrvx64.sys [1393240 2013-05-31] (Symantec Corporation)
R1 ccSet_N360; C:\Windows\system32\drivers\N360x64\1404000.028\ccSetx64.sys [169048 2013-04-15] (Symantec Corporation)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [484512 2012-11-07] (Symantec Corporation)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [484512 2012-11-07] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [138912 2013-07-09] (Symantec Corporation)
S3 FlyUsb; C:\Windows\System32\DRIVERS\FlyUsb.sys [24576 2011-11-12] (LeapFrog)
R1 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\IPSDefs\20130717.001\IDSvia64.sys [513184 2013-07-13] (Symantec Corporation)
R1 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\IPSDefs\20130717.001\IDSvia64.sys [513184 2013-07-13] (Symantec Corporation)
R3 MBAMProtector; C:\Windows\system32\drivers\mbam.sys [25928 2013-04-04] (Malwarebytes Corporation)
R3 MBAMProtector; C:\Windows\system32\drivers\mbam.sys [25928 2013-04-04] (Malwarebytes Corporation)
R3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\VirusDefs\20130717.022\ENG64.SYS [126040 2013-07-09] (Symantec Corporation)
R3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\VirusDefs\20130717.022\ENG64.SYS [126040 2013-07-09] (Symantec Corporation)
R3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\VirusDefs\20130717.022\EX64.SYS [2098776 2013-07-09] (Symantec Corporation)
R3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\VirusDefs\20130717.022\EX64.SYS [2098776 2013-07-09] (Symantec Corporation)
R1 SRTSP; C:\Windows\System32\Drivers\N360x64\1404000.028\SRTSP64.SYS [796760 2013-05-16] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\N360x64\1404000.028\SRTSPX64.SYS [36952 2013-03-04] (Symantec Corporation)
R0 SymDS; C:\Windows\System32\drivers\N360x64\1404000.028\SYMDS64.SYS [493656 2013-05-21] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\N360x64\1404000.028\SYMEFA64.SYS [1139800 2013-05-23] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [177312 2013-07-16] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\N360x64\1404000.028\Ironx64.SYS [224416 2012-07-27] (Symantec Corporation)
R1 SymNetS; C:\Windows\System32\Drivers\N360x64\1404000.028\SYMNETS.SYS [433752 2013-04-24] (Symantec Corporation)
S3 SYMFW; \SystemRoot\System32\Drivers\N360x64\0308030.006\SYMFW.SYS [x]
S3 SYMNDISV; \SystemRoot\System32\Drivers\N360x64\0308030.006\SYMNDISV.SYS [x]
S3 vpnva; system32\DRIVERS\vpnva64.sys [x]

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

2013-07-18 09:16 - 2013-07-18 09:16 - 00000000 ____D C:\FRST
2013-07-18 05:57 - 2013-07-18 05:57 - 00000000 ____D C:\Program Files (x86)\ESET
2013-07-18 05:56 - 2013-07-18 05:56 - 00002418 _____ C:\Users\Brian\Desktop\AdwCleaner[s2].txt
2013-07-18 05:54 - 2013-07-18 05:54 - 00032564 _____ C:\Windows\setupact.log
2013-07-18 05:54 - 2013-07-18 05:54 - 00002990 _____ C:\Windows\PFRO.log
2013-07-18 05:54 - 2013-07-18 05:54 - 00000000 _____ C:\Windows\setuperr.log
2013-07-18 05:52 - 2013-07-18 05:53 - 00002418 _____ C:\AdwCleaner[s2].txt
2013-07-18 05:49 - 2013-07-18 05:49 - 00000720 _____ C:\Users\Brian\Desktop\JRT.txt
2013-07-18 05:29 - 2013-07-18 05:41 - 00000000 ____D C:\ProgramData\Malwarebytes' Anti-Malware (portable)
2013-07-18 05:29 - 2013-07-18 05:29 - 00000000 ____D C:\Users\Brian\Downloads\mbar-1.06.0.1004
2013-07-18 05:27 - 2013-07-18 05:27 - 13399154 _____ C:\Users\Brian\Downloads\mbar-1.06.0.1004.zip
2013-07-18 05:27 - 2013-07-18 05:27 - 01778209 _____ (Farbar) C:\Users\Brian\Desktop\FRST64.exe
2013-07-18 05:26 - 2013-07-18 05:26 - 00662345 _____ C:\Users\Brian\Desktop\AdwCleaner.exe
2013-07-18 05:25 - 2013-07-18 05:25 - 00559341 _____ (Oleg N. Scherbakov) C:\Users\Brian\Desktop\JRT.exe
2013-07-18 05:21 - 2013-07-18 05:21 - 00002082 _____ C:\Users\Brian\Desktop\RKreport[0]_S_07182013_052108.txt
2013-07-18 05:19 - 2013-07-18 05:21 - 00000000 ____D C:\Users\Brian\Desktop\RK_Quarantine
2013-07-18 05:18 - 2013-07-18 05:18 - 03778560 _____ C:\Users\Brian\Desktop\RogueKillerX64.exe
2013-07-18 05:16 - 2013-07-18 05:16 - 00000000 ____D C:\Program Files (x86)\ERUNT
2013-07-18 05:15 - 2013-07-18 05:15 - 00791393 _____ (Lars Hederer                                                ) C:\Users\Brian\Downloads\erunt-setup.exe
2013-07-17 16:52 - 2013-07-17 16:52 - 00025291 _____ C:\Users\Brian\Desktop\dds.txt
2013-07-17 16:52 - 2013-07-17 16:52 - 00012466 _____ C:\Users\Brian\Desktop\attach.txt
2013-07-17 16:51 - 2013-07-17 16:51 - 00688992 ____R (Swearware) C:\Users\Brian\Downloads\dds.scr
2013-07-17 05:32 - 2013-07-17 05:32 - 00000000 ____D C:\Windows\System32\Tasks\Norton Security Suite
2013-07-15 17:29 - 2013-07-15 17:29 - 02031992 _____ (Microsoft Corporation) C:\Users\Brian\Downloads\MGADiag.exe
2013-07-15 17:21 - 2013-07-15 17:35 - 00000000 ____D C:\MGADiagToolOutput
2013-07-15 17:21 - 2013-07-15 17:21 - 00000000 ____D C:\ProgramData\Office Genuine Advantage
2013-07-15 17:11 - 2013-07-15 17:11 - 00000000 ____D C:\ProgramData\ErrorEND64
2013-07-15 06:19 - 2013-04-17 03:02 - 01230336 _____ (Microsoft Corporation) C:\Windows\SysWOW64\WindowsCodecs.dll
2013-07-15 06:19 - 2013-04-17 02:24 - 01424384 _____ (Microsoft Corporation) C:\Windows\system32\WindowsCodecs.dll
2013-07-12 16:40 - 2013-07-12 16:42 - 00000000 ____D C:\Windows\system32\MRT
2013-07-11 23:31 - 2013-07-12 06:10 - 00000000 ____D C:\Windows\Panther
2013-07-11 23:23 - 2013-06-11 19:43 - 14329856 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2013-07-11 23:23 - 2013-06-11 19:43 - 02877440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2013-07-11 23:23 - 2013-06-11 19:43 - 01767936 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2013-07-11 23:23 - 2013-06-11 19:43 - 01141248 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2013-07-11 23:23 - 2013-06-11 19:43 - 00690688 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll
2013-07-11 23:23 - 2013-06-11 19:43 - 00493056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2013-07-11 23:23 - 2013-06-11 19:43 - 00039424 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
2013-07-11 23:23 - 2013-06-11 19:42 - 13760512 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2013-07-11 23:23 - 2013-06-11 19:42 - 02046976 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2013-07-11 23:23 - 2013-06-11 19:42 - 00391168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
2013-07-11 23:23 - 2013-06-11 19:42 - 00109056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesysprep.dll
2013-07-11 23:23 - 2013-06-11 19:42 - 00061440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
2013-07-11 23:23 - 2013-06-11 19:42 - 00033280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
2013-07-11 23:23 - 2013-06-11 19:26 - 02241024 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
2013-07-11 23:23 - 2013-06-11 19:26 - 01365504 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
2013-07-11 23:23 - 2013-06-11 19:26 - 00051712 _____ (Microsoft Corporation) C:\Windows\system32\ie4uinit.exe
2013-07-11 23:23 - 2013-06-11 19:25 - 19238912 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2013-07-11 23:23 - 2013-06-11 19:25 - 15404032 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
2013-07-11 23:23 - 2013-06-11 19:25 - 03958784 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2013-07-11 23:23 - 2013-06-11 19:25 - 02648576 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2013-07-11 23:23 - 2013-06-11 19:25 - 00855552 _____ (Microsoft Corporation) C:\Windows\system32\jscript.dll
2013-07-11 23:23 - 2013-06-11 19:25 - 00603136 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
2013-07-11 23:23 - 2013-06-11 19:25 - 00526336 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
2013-07-11 23:23 - 2013-06-11 19:25 - 00136704 _____ (Microsoft Corporation) C:\Windows\system32\iesysprep.dll
2013-07-11 23:23 - 2013-06-11 19:25 - 00067072 _____ (Microsoft Corporation) C:\Windows\system32\iesetup.dll
2013-07-11 23:23 - 2013-06-11 19:25 - 00053248 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
2013-07-11 23:23 - 2013-06-11 19:25 - 00039936 _____ (Microsoft Corporation) C:\Windows\system32\iernonce.dll
2013-07-11 23:23 - 2013-06-11 18:51 - 00071680 _____ (Microsoft Corporation) C:\Windows\SysWOW64\RegisterIEPKEYs.exe
2013-07-11 23:23 - 2013-06-11 18:50 - 00089600 _____ (Microsoft Corporation) C:\Windows\system32\RegisterIEPKEYs.exe
2013-07-11 23:23 - 2013-06-06 23:22 - 02706432 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2013-07-11 23:23 - 2013-06-06 22:37 - 02706432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2013-07-11 23:17 - 2013-06-04 23:34 - 03153920 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys
2013-07-11 23:17 - 2013-06-04 02:00 - 00624128 _____ (Microsoft Corporation) C:\Windows\system32\qedit.dll
2013-07-11 23:17 - 2013-06-04 00:53 - 00509440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\qedit.dll
2013-07-11 23:17 - 2013-05-06 02:03 - 01887744 _____ (Microsoft Corporation) C:\Windows\system32\WMVDECOD.DLL
2013-07-11 23:17 - 2013-05-06 00:56 - 01620480 _____ (Microsoft Corporation) C:\Windows\SysWOW64\WMVDECOD.DLL
2013-07-11 23:16 - 2013-04-09 19:34 - 01247744 _____ (Microsoft Corporation) C:\Windows\SysWOW64\DWrite.dll
2013-07-11 23:16 - 2013-04-02 18:51 - 01643520 _____ (Microsoft Corporation) C:\Windows\system32\DWrite.dll
2013-07-09 21:02 - 2013-07-09 21:02 - 00058166 _____ C:\Users\Cathy\Desktop\Identity%20Verification%20Form
2013-06-29 10:49 - 2013-06-29 10:49 - 00002432 _____ C:\Users\Cathy\Desktop\elite DDA.txt
2013-06-28 20:44 - 2013-06-28 20:44 - 00263592 _____ (Oracle Corporation) C:\Windows\SysWOW64\javaws.exe
2013-06-28 20:44 - 2013-06-28 20:44 - 00175016 _____ (Oracle Corporation) C:\Windows\SysWOW64\javaw.exe
2013-06-28 20:44 - 2013-06-28 20:44 - 00175016 _____ (Oracle Corporation) C:\Windows\SysWOW64\java.exe
2013-06-28 20:44 - 2013-06-28 20:44 - 00096168 _____ (Oracle Corporation) C:\Windows\SysWOW64\WindowsAccessBridge-32.dll

==================== One Month Modified Files and Folders =======

2013-07-18 09:16 - 2013-07-18 09:16 - 00000000 ____D C:\FRST
2013-07-18 09:10 - 2009-11-14 15:25 - 00009712 ____H C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2013-07-18 09:10 - 2009-11-14 15:25 - 00009712 ____H C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2013-07-18 08:56 - 2013-01-14 06:10 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job
2013-07-18 08:35 - 2011-01-29 11:52 - 00000896 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2013-07-18 05:58 - 2013-05-15 21:02 - 01332547 _____ C:\Windows\WindowsUpdate.log
2013-07-18 05:57 - 2013-07-18 05:57 - 00000000 ____D C:\Program Files (x86)\ESET
2013-07-18 05:56 - 2013-07-18 05:56 - 00002418 _____ C:\Users\Brian\Desktop\AdwCleaner[s2].txt
2013-07-18 05:55 - 2012-08-27 05:49 - 00000000 ___RD C:\Users\Brian\Dropbox
2013-07-18 05:55 - 2012-08-27 05:46 - 00000000 ____D C:\Users\Brian\AppData\Roaming\Dropbox
2013-07-18 05:55 - 2011-01-29 11:52 - 00000892 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-07-18 05:54 - 2013-07-18 05:54 - 00032564 _____ C:\Windows\setupact.log
2013-07-18 05:54 - 2013-07-18 05:54 - 00002990 _____ C:\Windows\PFRO.log
2013-07-18 05:54 - 2013-07-18 05:54 - 00000000 _____ C:\Windows\setuperr.log
2013-07-18 05:54 - 2009-10-15 06:00 - 00000000 ____D C:\ProgramData\NVIDIA
2013-07-18 05:54 - 2009-07-14 01:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT
2013-07-18 05:53 - 2013-07-18 05:52 - 00002418 _____ C:\AdwCleaner[s2].txt
2013-07-18 05:49 - 2013-07-18 05:49 - 00000720 _____ C:\Users\Brian\Desktop\JRT.txt
2013-07-18 05:41 - 2013-07-18 05:29 - 00000000 ____D C:\ProgramData\Malwarebytes' Anti-Malware (portable)
2013-07-18 05:29 - 2013-07-18 05:29 - 00000000 ____D C:\Users\Brian\Downloads\mbar-1.06.0.1004
2013-07-18 05:27 - 2013-07-18 05:27 - 13399154 _____ C:\Users\Brian\Downloads\mbar-1.06.0.1004.zip
2013-07-18 05:27 - 2013-07-18 05:27 - 01778209 _____ (Farbar) C:\Users\Brian\Desktop\FRST64.exe
2013-07-18 05:26 - 2013-07-18 05:26 - 00662345 _____ C:\Users\Brian\Desktop\AdwCleaner.exe
2013-07-18 05:25 - 2013-07-18 05:25 - 00559341 _____ (Oleg N. Scherbakov) C:\Users\Brian\Desktop\JRT.exe
2013-07-18 05:21 - 2013-07-18 05:21 - 00002082 _____ C:\Users\Brian\Desktop\RKreport[0]_S_07182013_052108.txt
2013-07-18 05:21 - 2013-07-18 05:19 - 00000000 ____D C:\Users\Brian\Desktop\RK_Quarantine
2013-07-18 05:18 - 2013-07-18 05:18 - 03778560 _____ C:\Users\Brian\Desktop\RogueKillerX64.exe
2013-07-18 05:17 - 2013-01-06 00:07 - 00000000 ____D C:\Windows\erdnt
2013-07-18 05:16 - 2013-07-18 05:16 - 00000000 ____D C:\Program Files (x86)\ERUNT
2013-07-18 05:15 - 2013-07-18 05:15 - 00791393 _____ (Lars Hederer                                                ) C:\Users\Brian\Downloads\erunt-setup.exe
2013-07-17 16:52 - 2013-07-17 16:52 - 00025291 _____ C:\Users\Brian\Desktop\dds.txt
2013-07-17 16:52 - 2013-07-17 16:52 - 00012466 _____ C:\Users\Brian\Desktop\attach.txt
2013-07-17 16:51 - 2013-07-17 16:51 - 00688992 ____R (Swearware) C:\Users\Brian\Downloads\dds.scr
2013-07-17 05:32 - 2013-07-17 05:32 - 00000000 ____D C:\Windows\System32\Tasks\Norton Security Suite
2013-07-17 05:27 - 2012-11-07 07:03 - 00003228 _____ C:\Windows\System32\Tasks\Norton WSC Integration
2013-07-17 05:18 - 2010-03-11 07:05 - 00000000 ____D C:\Windows\system32\Drivers\N360x64
2013-07-16 10:13 - 2010-03-11 07:06 - 00177312 _____ (Symantec Corporation) C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
2013-07-16 10:13 - 2010-03-11 07:06 - 00007631 _____ C:\Windows\system32\Drivers\SYMEVENT64x86.CAT
2013-07-15 17:35 - 2013-07-15 17:21 - 00000000 ____D C:\MGADiagToolOutput
2013-07-15 17:29 - 2013-07-15 17:29 - 02031992 _____ (Microsoft Corporation) C:\Users\Brian\Downloads\MGADiag.exe
2013-07-15 17:21 - 2013-07-15 17:21 - 00000000 ____D C:\ProgramData\Office Genuine Advantage
2013-07-15 17:11 - 2013-07-15 17:11 - 00000000 ____D C:\ProgramData\ErrorEND64
2013-07-13 12:26 - 2009-10-25 09:17 - 00000000 ____D C:\Users\Brian\AppData\Roaming\Image Zone Express
2013-07-13 09:06 - 2010-07-17 06:18 - 00000000 ____D C:\Program Files (x86)\CCleaner
2013-07-12 20:30 - 2011-01-29 11:52 - 00003892 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2013-07-12 20:30 - 2011-01-29 11:52 - 00003640 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
2013-07-12 16:42 - 2013-07-12 16:40 - 00000000 ____D C:\Windows\system32\MRT
2013-07-12 06:10 - 2013-07-11 23:31 - 00000000 ____D C:\Windows\Panther
2013-07-11 23:31 - 2009-07-14 00:45 - 00416960 _____ C:\Windows\system32\FNTCACHE.DAT
2013-07-11 23:30 - 2012-05-16 17:25 - 00000000 ____D C:\Program Files\Microsoft Silverlight
2013-07-11 23:30 - 2012-05-16 17:25 - 00000000 ____D C:\Program Files (x86)\Microsoft Silverlight
2013-07-11 23:29 - 2009-10-22 17:07 - 00000000 ____D C:\ProgramData\Microsoft Help
2013-07-11 23:29 - 2009-07-14 03:45 - 00000000 ____D C:\Program Files\Windows Journal
2013-07-11 23:29 - 2009-07-14 01:32 - 00000000 ____D C:\Program Files\Windows Defender
2013-07-11 23:29 - 2009-07-14 01:32 - 00000000 ____D C:\Program Files (x86)\Windows Defender
2013-07-09 21:02 - 2013-07-09 21:02 - 00058166 _____ C:\Users\Cathy\Desktop\Identity%20Verification%20Form
2013-07-09 20:26 - 2010-12-09 21:23 - 00253952 _____ C:\Users\Cathy\Documents\Wedding list1.mdb
2013-07-09 19:55 - 2013-05-18 08:53 - 00000000 ____D C:\Users\Cathy\Desktop\Gym sched
2013-07-09 14:25 - 2012-12-21 22:39 - 00027136 ___SH C:\Users\Brian\Thumbs.db
2013-07-09 06:49 - 2009-11-14 15:27 - 00000000 ____D C:\Users\Cathy
2013-07-09 06:17 - 2009-11-14 15:27 - 00000000 ____D C:\Users\Brian
2013-06-29 12:30 - 2012-12-22 11:39 - 00000000 ____D C:\Users\Brian\AppData\Local\LogiShrd
2013-06-29 12:30 - 2012-12-22 11:35 - 00010636 _____ C:\Windows\system32\lvcoinst.log
2013-06-29 12:30 - 2012-12-22 11:34 - 00000000 ____D C:\Program Files\Common Files\Logishrd
2013-06-29 12:30 - 2012-12-22 11:34 - 00000000 ____D C:\Program Files (x86)\Logitech
2013-06-29 10:49 - 2013-06-29 10:49 - 00002432 _____ C:\Users\Cathy\Desktop\elite DDA.txt
2013-06-28 20:44 - 2013-06-28 20:44 - 00263592 _____ (Oracle Corporation) C:\Windows\SysWOW64\javaws.exe
2013-06-28 20:44 - 2013-06-28 20:44 - 00175016 _____ (Oracle Corporation) C:\Windows\SysWOW64\javaw.exe
2013-06-28 20:44 - 2013-06-28 20:44 - 00175016 _____ (Oracle Corporation) C:\Windows\SysWOW64\java.exe
2013-06-28 20:44 - 2013-06-28 20:44 - 00096168 _____ (Oracle Corporation) C:\Windows\SysWOW64\WindowsAccessBridge-32.dll
2013-06-28 20:44 - 2012-06-26 20:02 - 00867240 _____ (Oracle Corporation) C:\Windows\SysWOW64\npDeployJava1.dll
2013-06-28 20:44 - 2010-05-05 17:46 - 00789416 _____ (Oracle Corporation) C:\Windows\SysWOW64\deployJava1.dll
2013-06-24 00:57 - 2009-11-15 07:26 - 78277128 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe

==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

LastRegBack: 2013-07-13 00:36

==================== End Of Log ============================

 

 

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 17-07-2013 02
Ran by Brian at 2013-07-18 09:17:48
Running from C:\Users\Brian\Desktop
Boot Mode: Normal
==========================================================

==================== Installed Programs =======================

  
64 Bit HP CIO Components Installer (Version: 1.2.0)
64 Bit HP CIO Components Installer (Version: 6.2.1)
Acrobat.com (x32 Version: 0.0.0)
Acrobat.com (x32 Version: 1.1.377)
Adobe AIR (x32 Version: 1.0.4990)
Adobe AIR (x32 Version: 1.0.8.4990)
Adobe Flash Player 11 ActiveX (x32 Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (x32 Version: 11.7.700.224)
Adobe Reader XI (11.0.03) (x32 Version: 11.0.03)
Adobe Shockwave Player 11.6 (x32 Version: 11.6.4.634)
AIO_CDA_ProductContext (x32 Version: 130.0.365.000)
AIO_CDA_Software (x32 Version: 130.0.365.000)
AIO_Scan (x32 Version: 130.0.365.000)
Apple Application Support (x32 Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (x32 Version: 2.1.3.127)
Avery Wizard 3.1 (x32 Version: 3.1.9)
Bonjour (Version: 3.0.0.10)
BufferChm (x32 Version: 130.0.331.000)
C5100 (x32 Version: 130.0.365.000)
c5100_Help (x32 Version: 82.0.256.000)
CCleaner (Version: 4.03)
Choice Guard (x32 Version: 1.2.87.0)
Copy (x32 Version: 130.0.428.000)
CrashPlan (Version: 3.2.1)
Creative Audio Control Panel (x32 Version: 3.00)
Creative Software AutoUpdate (x32 Version: 1.40)
Creative Sound Blaster Properties x64 Edition (x32 Version: 1.02)
CustomerResearchQFolder (x32 Version: 1.00.0000)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (x32)
Destinations (x32 Version: 140.0.77.000)
DeviceDiscovery (x32 Version: 130.0.465.000)
DeviceManagementQFolder (x32 Version: 1.00.0000)
DocProc (x32 Version: 13.0.0.0)
DocProcQFolder (x32 Version: 1.00.0000)
Dolby Digital Live Pack (x32 Version: 3.00)
dows Driver Package - LeapFrog (FlyUsb) USB  (11/05/2008 1.1.1.0) (Version: 11/05/2008 1.1.1.0)
Dropbox (HKCU Version: 2.0.22)
ERUNT 1.1j (x32)
ESET Online Scanner v3 (x32)
eSupportQFolder (x32 Version: 1.00.0000)
Fax (x32 Version: 130.0.418.000)
Google Chrome (x32 Version: 28.0.1500.72)
Google Earth (x32 Version: 7.0.3.8542)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0)
Google Toolbar for Internet Explorer (x32 Version: 7.5.4209.2358)
Google Update Helper (x32 Version: 1.3.21.153)
GPBaseService2 (x32 Version: 130.0.371.000)
honestech VHS to DVD 5.0 Deluxe (x32 Version: 5.0)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Photosmart All-In-One Driver Software 13.0 Rel. A (Version: 13.0)
HP Photosmart Essential (x32 Version: 1.12.0.46)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Update (x32 Version: 5.002.006.003)
HPPhotoGadget (x32 Version: 130.0.282.000)
HPPhotoSmartDiscLabelContent1 (x32 Version: 2.04.0000)
HPPhotosmartEssential (x32 Version: 2.04.0000)
HPProductAssistant (x32 Version: 130.0.371.000)
HPSSupply (x32 Version: 130.0.371.000)
Initio USB Default Controller Driver 64-bit (Version: 1.0.4)
Intel® Matrix Storage Manager
iTunes (Version: 11.0.4.4)
Java 7 Update 25 (x32 Version: 7.0.250)
Java Auto Updater (x32 Version: 2.1.9.5)
Junk Mail filter update (x32 Version: 14.0.8050.1202)
LeapFrog Connect (x32 Version: 4.2.14.16426)
LeapFrog LeapPad Explorer Plugin (x32 Version: 4.2.13.16151)
LeapFrog Tag Plugin (x32 Version: 4.2.9.15649)
Logitech Webcam Software (x32 Version: 2.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (x32 Version: 1.75.0.1300)
MarketResearch (x32 Version: 130.0.374.000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (x32 Version: 2.0.69.0)
Microsoft Office 2010 Service Pack 1 (SP1) (x32)
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.6029.1000)
Microsoft Search Enhancement Pack (x32 Version: 1.3.59.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (x32 Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (x32 Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (x32 Version: 1.0.1215.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (x32 Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (x32 Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Mozilla Firefox 19.0 (x86 en-US) (x32 Version: 19.0)
Mozilla Maintenance Service (x32 Version: 19.0)
MSVCRT (x32 Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (x32 Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (x32 Version: 4.20.9876.0)
Network64 (Version: 130.0.572.000)
Norton Security Suite (x32 Version: 20.4.0.40)
NVIDIA 3D Vision Controller Driver (x32 Version: 280.19)
NVIDIA 3D Vision Controller Driver 314.07 (Version: 314.07)
NVIDIA 3D Vision Driver 314.07 (Version: 314.07)
NVIDIA Control Panel 314.07 (Version: 314.07)
NVIDIA Graphics Driver 314.07 (Version: 314.07)
NVIDIA HD Audio Driver 1.3.23.1 (Version: 1.3.23.1)
NVIDIA Install Application (Version: 2.1002.109.706)
NVIDIA PhysX (x32 Version: 9.12.1031)
NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.13.1407)
NVIDIA Update 1.12.12 (Version: 1.12.12)
NVIDIA Update Components (Version: 1.12.12)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
OpenAL (x32)
PowerDVD DX (x32 Version: 8.2.5024)
QuickTime (x32 Version: 7.74.80.86)
Realtek High Definition Audio Driver (x32 Version: 6.0.1.5783)
Roxio Creator Audio (x32 Version: 3.7.0)
Roxio Creator Copy (x32 Version: 3.7.0)
Roxio Creator Data (x32 Version: 3.7.0)
Roxio Creator DE (x32 Version: 10.1)
Roxio Creator DE (x32 Version: 3.7.0)
Roxio Creator Tools (x32 Version: 3.7.0)
Roxio Express Labeler 3 (x32 Version: 3.2.1)
Roxio Update Manager (x32 Version: 6.0.0)
Scan (x32 Version: 140.0.80.000)
Shop for HP Supplies (Version: 13.0)
Skype Click to Call (x32 Version: 6.9.12585)
Skype™ 6.0 (x32 Version: 6.0.126)
SmartWebPrinting (x32 Version: 140.0.186.000)
SolutionCenter (x32 Version: 130.0.373.000)
Sound Blaster X-Fi (x32 Version: 1.0)
Spelling Dictionaries Support For Adobe Reader 9 (x32 Version: 9.0.0)
Status (x32 Version: 130.0.469.000)
swMSM (x32 Version: 12.0.0.1)
Toolbox (x32 Version: 130.0.648.000)
TrayApp (x32 Version: 130.0.422.000)
Unity Web Player (HKCU Version: )
UnloadSupport (x32 Version: 11.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (x32 Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (x32 Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (x32 Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (x32 Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (x32 Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (x32 Version: 1)
Update for Microsoft Office 2010 (KB2494150) (x32)
Update for Microsoft Office 2010 (KB2553065) (x32)
Update for Microsoft Office 2010 (KB2553092) (x32)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition (x32)
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition (x32)
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition (x32)
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition (x32)
Update for Microsoft Office 2010 (KB2566458) (x32)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition (x32)
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition (x32)
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition (x32)
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition (x32)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (x32)
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition (x32)
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition (x32)
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition (x32)
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition (x32)
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition (x32)
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition (x32)
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition (x32)
USB2.0 VIDBOX NW03, NW06 (x32 Version: 3.0.6)
Use the entry named LeapFrog Connect to uninstall (LeapFrog LeapPad Explorer Plugin) (x32)
Use the entry named LeapFrog Connect to uninstall (LeapFrog Tag Plugin) (x32 Version: 4.2.9.15649)
WebReg (x32 Version: 130.0.132.017)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (Version: 09/10/2009 02.03.05.012)
Windows Live Call (x32 Version: 14.0.8050.1202)
Windows Live Communications Platform (x32 Version: 14.0.8050.1202)
Windows Live Essentials (x32 Version: 14.0.8050.1202)
Windows Live Mail (x32 Version: 14.0.8050.1202)
Windows Live Messenger (x32 Version: 14.0.8050.1202)
Windows Live Photo Gallery (x32 Version: 14.0.8051.1204)
Windows Live Sign-in Assistant (x32 Version: 5.000.818.6)
Windows Live Sync (x32 Version: 14.0.8050.1202)
Windows Live Toolbar (x32 Version: 14.0.8052.1208)
Windows Live Upload Tool (x32 Version: 14.0.8014.1029)
Windows Live Writer (x32 Version: 14.0.8050.1202)
WOT for Internet Explorer (Version: 12.8.2.0)

==================== Restore Points  =========================

18-07-2013 02:14:27 Scheduled Checkpoint

==================== Hosts content: ==========================

2006-11-02 08:34 - 2013-01-06 00:18 - 00000027 ____N C:\Windows\system32\Drivers\etc\hosts
127.0.0.1       localhost

==================== Scheduled Tasks (whitelisted) =============

Task: {049F43E6-A9E8-4D9D-B49C-63BB457ABFE7} - System32\Tasks\WPD\SqmUpload_S-1-5-21-1601057823-3375765153-1332760795-1003 => C:\Windows\system32\rundll32.exe [2009-07-13] (Microsoft Corporation)
Task: {0AEAFAF6-F116-4A60-AFB4-C8B755A6E975} - System32\Tasks\Microsoft\Windows\MobilePC\TMM
Task: {33C9459F-F1D2-4346-BAD2-14BB276C63B5} - System32\Tasks\Microsoft\Windows\Media Center\mcupdate_scheduled => C:\Windows\ehome\mcupdate.exe [2010-11-20] (Microsoft Corporation)
Task: {4676EFE5-0011-4473-9797-A16B8A0CE7B1} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-01-29] (Google Inc.)
Task: {47F7A3A6-218A-47A5-8517-E6747FD73965} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: {4BA5F4A0-11C2-4D33-A77B-76871E2FBCE3} - System32\Tasks\Microsoft\Windows Defender\Mp Scheduled Scan => C:\Program Files\Windows Defender\MpCmdRun.exe [2009-07-13] (Microsoft Corporation)
Task: {580602BA-522E-409D-A833-BCACD7139270} - System32\Tasks\CCleanerSkipUAC => C:\Program Files (x86)\CCleaner\CCleaner.exe [2013-06-19] (Piriform Ltd)
Task: {68163051-A794-47F2-A8A3-9D8BAB82AE9A} - System32\Tasks\WPD\SqmUpload_S-1-5-21-1601057823-3375765153-1332760795-1002 => C:\Windows\system32\rundll32.exe [2009-07-13] (Microsoft Corporation)
Task: {6ED71122-B33A-467E-9B32-18378532151D} - System32\Tasks\Norton Security Suite\Norton Error Processor => C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\SymErr.exe [2013-06-03] (Symantec Corporation)
Task: {712C6861-2B14-4E72-92BA-22B6921FE2B7} - System32\Tasks\Microsoft\Windows\Wired\GatherWiredInfo => C:\Windows\system32\gatherWiredInfo.vbs No File
Task: {783E440A-5239-4DB8-A306-AE75B2C80496} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-01-29] (Google Inc.)
Task: {8C69CE9A-424A-41EC-8D65-FD285D0D4BED} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\WSCStub.exe [2013-06-04] (Symantec Corporation)
Task: {B083243D-290F-4800-9B30-B44770980CE4} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2013-06-11] (Adobe Systems Incorporated)
Task: {E91D6474-70CC-42BE-80FF-8BED8AF557ED} - System32\Tasks\Microsoft\Windows\Wireless\GatherWirelessInfo => C:\Windows\system32\gatherWirelessInfo.vbs No File
Task: {F99E2579-CBA7-43EA-A4D9-738032AF1292} - System32\Tasks\Norton Security Suite\Norton Error Analyzer => C:\Program Files (x86)\Norton Security Suite\Engine\20.4.0.40\SymErr.exe [2013-06-03] (Symantec Corporation)
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

==================== Faulty Device Manager Devices =============

Name: NETGEAR WNDR4500 N900 Wireless Router
Description: NETGEAR WNDR4500 N900 Wireless Router
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

==================== Event log errors: =========================

Application errors:
==================
Error: (07/18/2013 09:09:12 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250).

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:12 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250).

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:12 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250).

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:12 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250).

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:12 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250).

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:07 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250).

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:07 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250).

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:07 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250).

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:07 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250).

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:07 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250).

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

System errors:
=============
Error: (07/18/2013 05:57:07 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (07/18/2013 05:57:07 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Microsoft Office Sessions:
=========================
Error: (07/18/2013 09:09:12 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250)

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:12 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250)

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:12 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250)

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:12 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250)

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:12 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250)

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:07 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250)

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:07 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250)

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:07 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250)

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:07 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250)

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

Error: (07/18/2013 09:09:07 AM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000002C7250)

Operation:
   Get Shadow Copy Properties

Context:
   Execution Context: Coordinator

CodeIntegrity Errors:
===================================
  Date: 2013-01-05 23:15:59.013
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-01-05 23:15:58.985
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2009-10-15 06:29:05.323
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2009-10-15 06:29:05.323
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2009-10-15 06:29:05.307
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2009-10-15 06:29:05.276
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

==================== Memory info ===========================

Percentage of memory in use: 39%
Total physical RAM: 6134.99 MB
Available physical RAM: 3739.61 MB
Total Pagefile: 12268.16 MB
Available Pagefile: 9737.42 MB
Total Virtual: 8192 MB
Available Virtual: 8191.81 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:916.82 GB) (Free:823.66 GB) NTFS (Disk=0 Partition=3) ==>[Drive with boot components (obtained from BCD)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 932 GB) (Disk ID: B444ACBB)
Partition 1: (Not Active) - (Size=39 MB) - (Type=DE)
Partition 2: (Not Active) - (Size=15 GB) - (Type=07 NTFS)
Partition 3: (Active) - (Size=917 GB) - (Type=07 NTFS)

==================== End Of Log ============================

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STEP 1

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.
 

 

 

STEP 2

 

Please visit this webpage and read the ComboFix User's Guide:

  • Once you've read the article and are ready to use the program you can download it directly from the link below.
  • Important! - Please make sure you save combofix to your desktop and do not run it from your browser
  • Direct download link for: ComboFix.exe
  • Please make sure you disable your security applications before running ComboFix.
  • Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
  • Please attach that log file to your next reply.
  • If needed the file can be located here:  C:\combofix.txt
  • NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.

 

 

fixlist.txt

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Here are the logs for step 1 and 2:

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 17-07-2013 02
Ran by Brian at 2013-07-18 17:29:23 Run:1
Running from C:\Users\Brian\Desktop
Boot Mode: Normal
==============================================

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{049F43E6-A9E8-4D9D-B49C-63BB457ABFE7} => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{049F43E6-A9E8-4D9D-B49C-63BB457ABFE7} => Key deleted successfully.
C:\Windows\System32\Tasks\WPD\SqmUpload_S-1-5-21-1601057823-3375765153-1332760795-1003 => Moved successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\WPD\SqmUpload_S-1-5-21-1601057823-3375765153-1332760795-1003 => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{33C9459F-F1D2-4346-BAD2-14BB276C63B5} => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{33C9459F-F1D2-4346-BAD2-14BB276C63B5} => Key deleted successfully.
C:\Windows\System32\Tasks\Microsoft\Windows\Media Center\mcupdate_scheduled => Moved successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Media Center\mcupdate_scheduled => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{68163051-A794-47F2-A8A3-9D8BAB82AE9A} => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{68163051-A794-47F2-A8A3-9D8BAB82AE9A} => Key deleted successfully.
C:\Windows\System32\Tasks\WPD\SqmUpload_S-1-5-21-1601057823-3375765153-1332760795-1002 => Moved successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\WPD\SqmUpload_S-1-5-21-1601057823-3375765153-1332760795-1002 => Key deleted successfully.

==== End of Fixlog ====

 

 

ComboFix 13-07-18.04 - Brian 07/18/2013  17:37:41.3.8 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6135.3514 [GMT -4:00]
Running from: c:\users\Brian\Desktop\ComboFix.exe
AV: Norton Security Suite *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Security Suite *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
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(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
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c:\windows\Fonts\mangalb.ttf
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c:\windows\TEMP\jna5732278238908970901.dll
.
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.
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2013-07-18 21:45 . 2013-07-18 21:45 -------- d-----w- c:\users\UpdatusUser\AppData\Local\temp
2013-07-18 21:45 . 2013-07-18 21:45 -------- d-----w- c:\users\TEMP\AppData\Local\temp
2013-07-18 21:45 . 2013-07-18 21:45 -------- d-----w- c:\users\TEMP.Shannon-PC\AppData\Local\temp
2013-07-18 21:45 . 2013-07-18 21:45 -------- d-----w- c:\users\Public\AppData\Local\temp
2013-07-18 21:45 . 2013-07-18 21:45 -------- d-----w- c:\users\Natalie\AppData\Local\temp
2013-07-18 21:45 . 2013-07-18 21:45 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-07-18 21:45 . 2013-07-18 21:45 -------- d-----w- c:\users\Cathy\AppData\Local\temp
2013-07-18 13:16 . 2013-07-18 21:29 -------- d-----w- C:\FRST
2013-07-18 09:57 . 2013-07-18 09:57 -------- d-----w- c:\program files (x86)\ESET
2013-07-18 09:29 . 2013-07-18 09:41 -------- d-----w- c:\programdata\Malwarebytes' Anti-Malware (portable)
2013-07-18 09:16 . 2013-07-18 09:16 -------- d-----w- c:\program files (x86)\ERUNT
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2013-07-15 21:21 . 2013-07-15 21:21 -------- d-----w- c:\programdata\Office Genuine Advantage
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2013-07-12 20:40 . 2013-07-12 20:42 -------- d-----w- c:\windows\system32\MRT
2013-07-12 03:31 . 2013-07-12 10:10 -------- d-----w- c:\windows\Panther
2013-07-12 03:17 . 2013-04-10 05:48 1732608 ----a-w- c:\program files\Windows Journal\NBDoc.DLL
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((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
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2013-07-16 14:13 . 2010-03-11 11:06 177312 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
2013-06-29 00:44 . 2012-06-27 00:02 867240 ----a-w- c:\windows\SysWow64\npDeployJava1.dll
2013-06-29 00:44 . 2010-05-05 21:46 789416 ----a-w- c:\windows\SysWow64\deployJava1.dll
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2013-05-13 05:51 . 2013-06-15 12:40 139776 ----a-w- c:\windows\system32\cryptnet.dll
2013-05-13 05:50 . 2013-06-15 12:40 52224 ----a-w- c:\windows\system32\certenc.dll
2013-05-13 04:45 . 2013-06-15 12:40 140288 ----a-w- c:\windows\SysWow64\cryptsvc.dll
2013-05-13 04:45 . 2013-06-15 12:40 1160192 ----a-w- c:\windows\SysWow64\crypt32.dll
2013-05-13 04:45 . 2013-06-15 12:40 103936 ----a-w- c:\windows\SysWow64\cryptnet.dll
2013-05-13 03:43 . 2013-06-15 12:40 1192448 ----a-w- c:\windows\system32\certutil.exe
2013-05-13 03:08 . 2013-06-15 12:40 903168 ----a-w- c:\windows\SysWow64\certutil.exe
2013-05-13 03:08 . 2013-06-15 12:40 43008 ----a-w- c:\windows\SysWow64\certenc.dll
2013-05-08 06:39 . 2013-06-15 12:40 1910632 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-05-01 07:59 . 2013-05-01 07:59 94208 ----a-w- c:\windows\SysWow64\QuickTimeVR.qtx
2013-05-01 07:59 . 2013-05-01 07:59 69632 ----a-w- c:\windows\SysWow64\QuickTime.qts
2013-04-26 05:51 . 2013-06-15 12:40 751104 ----a-w- c:\windows\system32\win32spl.dll
2013-04-26 04:55 . 2013-06-15 12:40 492544 ----a-w- c:\windows\SysWow64\win32spl.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
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*Note* empty entries & legit default entries are not shown
REGEDIT4
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c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
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HP Digital Imaging Monitor.lnk - c:\program files (x86)\HP\Digital Imaging\bin\hpqtra08.exe [2009-9-20 270336]
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[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
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S3 CTHWIUT.SYS;CTHWIUT.SYS;c:\windows\System32\drivers\CTHWIUT.SYS;c:\windows\SYSNATIVE\drivers\CTHWIUT.SYS [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 ha20x22k;Creative 20X2 HAL Driver;c:\windows\system32\drivers\ha20x22k.sys;c:\windows\SYSNATIVE\drivers\ha20x22k.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*Deregistered* - mfeavfk
*Deregistered* - mfesmfk
*Deregistered* - MPFP
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
Hpdevmgmt REG_MULTI_SZ    hpqcxs08 hpqddsvc
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-07-13 10:35 1173456 ----a-w- c:\program files (x86)\Google\Chrome\Application\28.0.1500.72\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-07-18 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-03-29 21:56]
.
2013-07-18 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-01-29 15:52]
.
2013-07-18 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-01-29 15:52]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 164016 ----a-w- c:\users\Brian\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 164016 ----a-w- c:\users\Brian\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 164016 ----a-w- c:\users\Brian\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 164016 ----a-w- c:\users\Brian\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IAAnotif"="c:\program files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2008-07-20 182808]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2009-02-24 6975520]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm

mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~2\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 192.168.1.1

FF - ProfilePath - c:\users\Brian\AppData\Roaming\Mozilla\Firefox\Profiles\5w1014nq.default\
FF - ExtSQL: !HIDDEN! 2010-07-23 21:06; smartwebprinting@hp.com; c:\program files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
.
- - - - ORPHANS REMOVED - - - -
.
c:\users\Natalie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\startup\Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton Security Suite\Engine\20.4.0.40\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_224_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_224_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_224_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_224_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-07-18  17:57:55
ComboFix-quarantined-files.txt  2013-07-18 21:57
.
Pre-Run: 885,928,386,560 bytes free
Post-Run: 885,812,215,808 bytes free
.
- - End Of File - - 1996C27B731D93F46EA80FB40F02E05E
A36C5E4F47E84449FF07ED3517B43A31
 

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Thanks... Please run the following.

 

Please download Farbar Service Scanner and run it on the computer with the issue.

  • Make sure the following options are checked:

    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender

    [*]Press "Scan". [*]It will create a log (FSS.txt) in the same directory the tool is run. [*]Please copy and paste the log to your reply.


 

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Farbar Service Scanner Log:

 

Farbar Service Scanner Version: 13-07-2013
Ran by Brian (administrator) on 18-07-2013 at 18:16:45
Running from "C:\Users\Brian\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

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Please run the following.

 

 

Click on START - RUN and type in SIGVERIF and click OK
This is a Microsoft File Signature Verification program that will check the status of some files for us.

  • Click on the START button and let it run.
  • It will popup a box when it's done to show the status, you can close that box.
  • Close the File Signature Verification application.
  • On Windows XP find and attach the file C:\WINDOWS\SIGVERIF.TXT to your reply.
  • On Windows 7 find and attach the file C:\Users\Public\Public Documents\SIGVERIF.TXT to your reply.
  • DO NOT post the log directly into your reply, attach the file please.

 

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Well so far everything looks okay and the computer does not appear to be infected. 
 
Please go here to the Windows Validation and download their tool and run it and let me know what it says.

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Tool ran all night long, hasn't stopped. 

 

Today at work I will download the tool and bring it home.  When I arrived at the page you linked to, it indicated via a pop-up I needed to install some active x control.  When I said yes to that this message appeared on my screen and remains there "WINDOWS validation in progress" "This may take a few minutes, do not navigate away from this page."  If I close my browser and return to the page, the same message returns and I cannot access the download.

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There should be a link for a download but I've attached the file for you.

Please save the attached file to your system.  Then unzip the file and run it.

 

WidnowsActivate.zip

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Thanks.  I am at work now.  Will run when I get home, around 5:00pm Eastern.

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Downloaded your attachment, unzipped and ran the tool.  First it updated and then an error message popped up indicating "Optional Delivery Update Is Not Working"

"You may be a victim of software counterfeiting"  There is a hyperlink to go online and resolve now, that link takes me to the same page where I said yes to installing the active x file, and that page still says the same as it did this morning  -  "WINDOWS validation in progress" "This may take a few minutes, do not navigate away from this page."

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Well unfortunately right or wrong unless you have some type of proof of purchase to work with Microsoft on this you seem to be stuck.
The computer does not appear to be infected at this time so whatever reason Microsoft thinks it's not a valid version would have to be resolved with their support.
 
Microsoft Support

Customers in the U.S. and Canada can receive technical support from Security Support or 1-866-PCSAFETY.
Microsoft no longer provides free support calls that were associated with security updates.
For more information about available support options, see Microsoft Help and Support.

International customers can receive support from their local Microsoft subsidiaries.
For more information about how to contact Microsoft for support issues, visit the International Support Web site.

 

 

 

I'm going to be on the road with limited access to the board until Tuesday but at this point as I said there really isn't much else we can do to assist you any further.

 

Thanks

 

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Thanks so much for the help.  Do you have any ideas what could have gone wrong? 

 

I really appreciate your assistance, especially Microsoft contact stuff - their support has been horrendous.  They need some tips from you guys.

 

Brian

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It could be that the validation file itself was corrupted but then at that point without help from Microsoft themselves there is no way to easily fix it that I'm aware of.

 

It could be that whomever sold you the computer or the software was in fact not legit.

 

If you can't get it resolved then typically Microsoft will allow you to buy a new key for something like $149 which is cheaper than a new computer but annoying none the less and costly out of the blue.

 

Ron

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Ron,

 

Spent several hours on phone with Microsoft tech support on Friday night.  Several times they had to call me back to see how things were progressing.  Saturday afternoon computer was back to normal.  They indicated it was most likely corrupted OS files. 

 

Thanks again for all the help from your end.

 

Brian

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Well that's great news then Brian. Glad you were able to get it resolved with Microsoft.

I'll go ahead then and close your post now.

Take care

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