MichelleK

My son jacked up my computer

23 posts in this topic

Hello and :welcome:


P2P/Piracy Warning:
 

 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 



Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
  • When we are done, I'll give you instructions on how to cleanup all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)


STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.



Link 1
Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.


STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.



  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit



  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.

 

 

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Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.


 

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Additional scan result of Farbar Recovery Scan Tool (x86) Version: 21-08-2013

Ran by Michelle at 2013-08-20 20:16:55

Running from C:\Users\Michelle\Downloads

Boot Mode: Normal

==========================================================

 

 

==================== Installed Programs =======================

 

 Update for Microsoft Office 2007 (KB2508958)

32 Bit HP CIO Components Installer (Version: 6.1.1)

966plv32 (Version: 1.0.0)

Ace Utilities

Adobe Acrobat XI Pro (Version: 11.0.00)

Adobe AIR (Version: 3.3.0.3650)

Adobe Download Assistant (Version: 1.2.6)

Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)

Adobe Flash Player 11 Plugin (Version: 11.8.800.94)

Adobe Reader X (10.1.7) (Version: 10.1.7)

Adobe Shockwave Player 11.6 (Version: 11.6.4.634)

Advanced Audio FX Engine

Advanced Video FX Engine

AIO_Scan (Version: 90.0.200.000)

Akamai NetSession Interface

Amazon MP3 Downloader 1.0.10

Amazon MP3 Uploader (Version: 1.0.8)

AnswerWorks 5.0 English Runtime (Version: 008.000.0003)

AOL Install (Version: 1.0.0)

Apple Application Support (Version: 2.3.4)

Apple Mobile Device Support (Version: 6.1.0.13)

Apple Software Update (Version: 2.1.3.127)

Ask Toolbar (Version: 1.15.4.0)

Ask Toolbar Updater (HKCU Version: 1.2.2.23821)

Audacity 1.2.6

AVG 2013 (Version: 13.0.3211)

AVG 2013 (Version: 13.0.3392)

AVG 2013 (Version: 2013.0.3392)

AVG PC TuneUp (Version: 12.0.4020.3)

AVG PC TuneUp Language Pack (en-US) (Version: 12.0.4020.3)

AVG Security Toolbar (Version: 15.5.0.2)

Bonjour (Version: 3.0.0.10)

BufferChm (Version: 140.0.212.000)

C309a (Version: 140.0.690.000)

C4200 (Version: 90.0.200.000)

C4200_doccd (Version: 90.0.200.000)

c4200_Help (Version: 90.0.200.000)

Camtasia Studio 5 (Version: 5.1.0)

Camtasia Studio 8 (Version: 8.1.0.1281)

Conexant D850 PCI V.92 Modem

ConvertHelper 2.2

Copy (Version: 90.0.146.000)

Creative Live! Cam Center

Creative Live! Cam Doodling

Creative Live! Cam FX Creator

Creative Live! Cam Manager

Creative Live! Cam User's Guide

Creative Photo Calendar

Creative Photo Manager

Creative Removable Disk Manager

Creative System Information

Creative ZEN V Series (R2) (Version: 1.0)

CustomerResearchQFolder (Version: 1.00.0000)

D3DX10 (Version: 15.4.2368.0902)

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

Dell System Customization Wizard (Version: 1.00.0000)

DellSupport (Version: 6.0.3030)

Destinations (Version: 140.0.77.000)

DeviceDiscovery (Version: 140.0.212.000)

DeviceManagementQFolder (Version: 1.00.0000)

Digital Line Detect (Version: 1.21)

DocProc (Version: 13.0.0.0)

DocProcQFolder (Version: 1.00.0000)

DriverFinder

Dropbox (HKCU Version: 2.0.26)

EarthLink Setup Files (Version: 2005.2.178.0.2.2)

ERUNT 1.1j

eSupportQFolder (Version: 1.00.0000)

ExamView Pro

EZ WMV TO MPEG Converter 3.00

Fax (Version: 140.0.212.000)

Freemake Video Converter version 4.0.1 (Version: 4.0.1)

getPlus® Download Manager for Corel (Version: 1.5.0.56)

Google Chrome (Version: 28.0.1500.95)

Google Earth (Version: 7.1.1.1888)

Google Update Helper (Version: 1.3.21.153)

Google Updater (Version: 2.4.2432.1652)

GoToMeeting 4.5.0.457

GPBaseService2 (Version: 140.0.211.000)

HP Customer Participation Program 14.0 (Version: 14.0)

HP Driver Diagnostics (Version: 1.03.0005)

HP Imaging Device Functions 14.0 (Version: 14.0)

HP Photosmart All-In-One Software 9.0 (Version: 9.0)

HP Photosmart C309a All-In-One Driver Software 14.0 Rel. 5 (Version: 14.0)

HP Photosmart Essential 3.5 (Version: 3.5)

HP Product Detection (Version: 10.7.9.0)

HP Smart Web Printing 4.60 (Version: 4.60)

HP Solution Center 14.0 (Version: 14.0)

HP Update (Version: 5.002.005.003)

HPPhotoSmartDiscLabel_PaperLabel (Version: 2.04.0000)

HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.04.0000)

HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)

hpphotosmartdisclabelplugin (Version: 2.04.0000)

HPPhotosmartEssential (Version: 2.04.0000)

HPProductAssistant (Version: 140.0.212.000)

I SPY™ Fun House

iCloud (Version: 2.1.2.8)

IHA_MessageCenter (Version: 1.1.0)

iTunes (Version: 11.0.4.4)

Java 7 Update 25 (Version: 7.0.250)

Java Auto Updater (Version: 2.1.9.5)

JavaFX 2.1.1 (Version: 2.1.1)

Junk Mail filter update (Version: 15.4.3502.0922)

LG United Mobile Drivers (Version: 1.0)

Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)

MarketResearch (Version: 140.0.212.000)

McAfee Security Scan Plus (Version: 2.1.121.2)

Mesh Runtime (Version: 15.4.5722.2)

Messenger Companion (Version: 15.4.3502.0922)

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)

Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)

Microsoft .NET Framework 4 Extended (Version: 4.0.30319)

Microsoft Application Error Reporting (Version: 12.0.6012.5000)

Microsoft Automated Troubleshooting Services Shim

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office 2010 Service Pack 1 (SP1)

Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)

Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)

Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)

Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)

Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)

Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Publisher 2003 (Version: 11.0.8173.0)

Microsoft Office Publisher 2010 (Version: 14.0.6029.1000)

Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Publisher 2010 (Version: 14.0.6029.1000)

Microsoft Silverlight (Version: 5.1.20513.0)

Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)

Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)

Microsoft Works (Version: 08.05.0818)

MobileMe Control Panel (Version: 3.1.6.0)

Modem Diagnostic Tool (Version: 1.0.17.8)

Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)

Mozilla Maintenance Service (Version: 22.0)

MSVCRT (Version: 15.4.2862.0708)

MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)

MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)

MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)

MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)

MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)

MyPublisher

NetWaiting (Version: 2.5.44)

Network (Version: 140.0.215.000)

Norton Internet Security (Version: 19.1.0.28)

Norton Security Scan (Version: 2.0.0)

NVIDIA Drivers

OCR Software by I.R.I.S. 14.0 (Version: 14.0)

OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)

Open It! (Version: 1.1.1)

Photo Viewer (Version: 1.00.0000)

Picture Package Music Transfer (Version: 1.1.00.11270)

PopCap Browser Plugin

PrimoPDF (Version: 4.1.0.9)

Print to Fax (Version: 1.00)

Product Documentation Launcher (Version: 1.00.0000)

PS_AIO_05_C309_Software_Min (Version: 140.0.690.000)

PS_AIO_ProductContext (Version: 90.0.200.000)

PS_AIO_Software (Version: 90.0.200.000)

PS_AIO_Software_min (Version: 90.0.200.000)

PSSWCORE (Version: 2.01.0000)

QuickTime (Version: 7.74.80.86)

QuickTransfer (Version: 140.0.98.000)

RealPlayer

Recuva (Version: 1.47)

Roxio Creator DE (Version: 3.3.0)

Roxio Express Labeler (Version: 2.1.0)

Roxio MyDVD DE (Version: 9.0.116)

Roxio Update Manager (Version: 3.0.0)

Scan (Version: 140.0.80.000)

Scholastic's I SPY Spooky Mansion Deluxe

Scholastic's I SPY Treasure Hunt

Segoe UI (Version: 15.4.2271.0615)

Shutterfly Express Uploader (Version: 1.0.0)

Shutterfly Express Uploader (Version: 1.0.0.4)

SigmaTel Audio (Version: 5.10.4820.0)

Skype Click to Call (Version: 6.6.11664)

Skype™ 6.3 (Version: 6.3.105)

SmartWebPrinting (Version: 140.0.186.000)

SoftChalk LessonBuilder 4

SoftChalk LessonBuilder3

SolutionCenter (Version: 140.0.213.000)

Sonic Activation Module (Version: 1.0)

Status (Version: 140.0.212.000)

swMSM (Version: 12.0.0.1)

Toolbox (Version: 140.0.428.000)

TrayApp (Version: 140.0.212.000)

Try Corel Snapfire muvee autoProducer add on (Version: 1.00.0000)

TurboTax 2008

TurboTax 2008 WinPerFedFormset (Version: 008.000.0341)

TurboTax 2008 WinPerProgramHelp (Version: 008.000.0219)

TurboTax 2008 WinPerReleaseEngine (Version: 008.000.0197)

TurboTax 2008 WinPerTaxSupport (Version: 008.000.1007)

TurboTax 2008 WinPerUserEducation (Version: 008.000.0433)

TurboTax 2008 wrapper (Version: 008.000.0065)

TurboTax 2008 wvaiper (Version: 008.000.0122)

Unity Web Player (Version: 2.5.1f5_24931)

UnloadSupport (Version: 11.0.0)

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB2836940) (Version: 1)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office 2010 (KB2494150)

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition

Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition

Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition

Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition

Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition

Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

Update for Zip Opener

URL Assistant

User's Guides

Verizon Download Manager (Version: 9)

Verizon FiOS Activation

Verizon Help and Support Tool

VideoToolkit01 (Version: 90.0.146.000)

Virtual Earth 3D (Beta) (Version: 3.0.808.29001)

Vz In Home Agent (Version: 8.01.17)

Vz In-Home Agent (Version: 9.0.35.0)

WebReg (Version: 140.0.212.017)

Wi-Fi MediaConnect (Version: 1.6.42)

Windows Live Communications Platform (Version: 15.4.3502.0922)

Windows Live Essentials (Version: 15.4.3502.0922)

Windows Live Essentials (Version: 15.4.3555.0308)

Windows Live Family Safety (Version: 15.4.3555.0308)

Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)

Windows Live Installer (Version: 15.4.3502.0922)

Windows Live Mail (Version: 15.4.3502.0922)

Windows Live Mesh (Version: 15.4.3502.0922)

Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)

Windows Live Messenger (Version: 15.4.3538.0513)

Windows Live Messenger Companion Core (Version: 15.4.3502.0922)

Windows Live MIME IFilter (Version: 15.4.3502.0922)

Windows Live Movie Maker (Version: 15.4.3502.0922)

Windows Live Photo Common (Version: 15.4.3502.0922)

Windows Live Photo Gallery (Version: 15.4.3502.0922)

Windows Live PIMT Platform (Version: 15.4.3508.1109)

Windows Live Remote Client (Version: 15.4.5722.2)

Windows Live Remote Client Resources (Version: 15.4.5722.2)

Windows Live Remote Service (Version: 15.4.5722.2)

Windows Live Remote Service Resources (Version: 15.4.5722.2)

Windows Live SOXE (Version: 15.4.3502.0922)

Windows Live SOXE Definitions (Version: 15.4.3502.0922)

Windows Live UX Platform (Version: 15.4.3502.0922)

Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)

Windows Live Writer (Version: 15.4.3502.0922)

Windows Live Writer Resources (Version: 15.4.3502.0922)

Windows Media Player Firefox Plugin (Version: 1.0.0.8)

WinPcap 4.1.2 (Version: 4.1.0.2001)

Wise Registry Cleaner 7.68 (Version: 7.68)

Yahoo! Toolbar

ZENcast Organizer

 

 

==================== Restore Points  =========================

 

08-08-2013 04:09:23 Scheduled Checkpoint

09-08-2013 00:24:39 Scheduled Checkpoint

10-08-2013 04:14:11 Scheduled Checkpoint

11-08-2013 04:00:11 Scheduled Checkpoint

15-08-2013 11:04:08 Removed Pokémon Trading Card Game Online

15-08-2013 11:31:33 Removed Adobe Acrobat 9 Pro - English, Français, Deutsch.

15-08-2013 11:55:11 Installed Adobe Acrobat XI Pro.

16-08-2013 04:00:05 Scheduled Checkpoint

16-08-2013 07:00:24 Windows Update

17-08-2013 04:00:08 Scheduled Checkpoint

18-08-2013 13:14:25 Scheduled Checkpoint

 

==================== Hosts content: ==========================

 

2006-11-02 06:23 - 2006-09-18 17:41 - 00000761 ____A C:\Windows\system32\Drivers\etc\hosts

127.0.0.1       localhost

::1             localhost

 

==================== Scheduled Tasks (whitelisted) =============

 

Task: {0C75FE29-CB6D-40B3-BC3F-40B472129F4C} - System32\Tasks\0 => c:\program files\internet explorer\iexplore.exe [2013-07-24] (Microsoft Corporation)

Task: {0DCA5E4C-AC10-4A6E-92E3-CBBB8D6DCDA9} - System32\Tasks\User_Feed_Synchronization-{98F40492-AAF4-4952-BAB5-3848D9C5CF71} => C:\Windows\system32\msfeedssync.exe [2013-06-19] (Microsoft Corporation)

Task: {157E5ED6-1D92-4CC0-B4BE-B33FD06F70A1} - System32\Tasks\Microsoft\Windows\NetworkAccessProtection\NAPStatus UI

Task: {16C9C454-B18C-4087-BC79-E59158DFEBA3} - System32\Tasks\Microsoft\Windows Live\SOXE\Extractor Definitions Update Task

Task: {1CC81347-6204-4B83-900C-01E02F50F067} - System32\Tasks\Microsoft\Windows\MobilePC\TMM

Task: {3BCDF251-CA5C-4045-A1FC-8FCEF9FBDC93} - System32\Tasks\Microsoft\Windows\Shell\CrawlStartPages

Task: {3C40294D-EC9A-40CA-952F-3B0787F8AC69} - System32\Tasks\Microsoft\Windows\WindowsBackup\AutomaticBackup => C:\Windows\system32\rundll32.exe [2006-11-02] (Microsoft Corporation)

Task: {3F304102-9ACF-4EDE-BB35-5D0F6A57AB70} - System32\Tasks\Real Player online update program => C:\Program Files\Common Files\Real\Update_OB\realsched.exe [2010-02-04] (RealNetworks, Inc.)

Task: {44980BEE-7809-44A9-AC24-D6E578A3B7DF} - System32\Tasks\Microsoft\Windows\RAC\RACAgent => C:\Windows\system32\RacAgent.exe [2008-01-19] (Microsoft Corporation)

Task: {5D96F5BA-2839-4A5D-9C00-0E920E8320EF} - System32\Tasks\4984 => C:\Windows\System32\wscript.exe [2009-04-11] (Microsoft Corporation)

Task: {6A25ABC2-6C54-4C64-B29F-B4DDD4F50A45} - System32\Tasks\DealPly => C:\Users\Michelle\AppData\Roaming\DealPly\UPDATE~1\UPDATE~1.EXE No File

Task: {6AEF904F-EA57-4223-A26C-80C2CE934661} - System32\Tasks\Microsoft\Windows\Tcpip\WSHReset => C:\Windows\system32\schtasks.exe [2008-01-19] (Microsoft Corporation)

Task: {6C95C7B8-E9D2-4929-86BE-11C96A4338A5} - System32\Tasks\Microsoft\Windows\WindowsBackup\CheckFull => C:\Windows\System32\sdclt.exe [2010-12-14] (Microsoft Corporation)

Task: {6EFB9964-215C-4EFC-879F-AA95A56ABF98} - System32\Tasks\TuneUpUtilities_Task_BkGndMaintenance2012 => C:\Program Files\AVG\AVG PC TuneUp\OneClick.exe [2013-01-31] (AVG)

Task: {6FD2C392-4399-404F-AE1C-D18DA436F927} - System32\Tasks\Microsoft\Windows\Defrag\ManualDefrag => C:\Windows\system32\defrag.exe [2008-01-19] (Microsoft Corp.)

Task: {7D862DC2-F38D-4C7F-AD04-439BE9382F2A} - System32\Tasks\Microsoft\Windows\WindowsBackup\Windows Backup Monitor => C:\Windows\System32\sdclt.exe [2010-12-14] (Microsoft Corporation)

Task: {7EF31B0F-8C6D-4A27-B504-7EEE29F0A997} - System32\Tasks\Adobe online update program => C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2013-04-04] (Adobe Systems Incorporated)

Task: {88D86DAC-2F3F-420F-8421-0EA887F86CBF} - System32\Tasks\Google Software Updater => C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe [2012-08-15] (Google)

Task: {90BF5037-6834-4F28-A54A-807406D1EC66} - System32\Tasks\Microsoft\Windows\WindowsCalendar\Reminders - Michelle => C:\Program Files\Windows Calendar\wincal.exe [2009-04-11] (Microsoft Corporation)

Task: {A61555D3-7840-45C1-A5A9-0D49851DE37A} - System32\Tasks\Microsoft\Windows\Customer Experience Improvement Program\OptinNotification => C:\Windows\System32\wsqmcons.exe [2008-01-19] (Microsoft Corporation)

Task: {B49D750C-C868-4DCF-B007-10550247DCFC} - System32\Tasks\Wise Registry Cleaner Schedule Task => C:\Program Files\Wise\Wise Registry Cleaner\WiseRegCleaner.exe [2013-04-18] (WiseCleaner.com)

Task: {BADE778C-E362-494C-8D0A-CFFB229F9FBE} - System32\Tasks\Google online update program => C:\Program Files\Google\Google Updater\GoogleUpdater.exe [2011-09-07] (Google)

Task: {BF9757B6-D2D7-44C5-8350-6312A8BFEEA1} - System32\Tasks\Scheduled Update for Ask Toolbar => C:\Program Files\Ask.com\UpdateTask.exe [2012-06-06] ()

Task: {CC01E0BF-C69E-46A4-AEC6-ADB755481D52} - System32\Tasks\User_Feed_Synchronization-{BF0C1CBF-1C10-4741-AE68-8FDC9D4AF7C1} => C:\Windows\system32\msfeedssync.exe [2013-06-19] (Microsoft Corporation)

Task: {DAF48A45-E7DF-4024-8B7A-018B89CA1E3D} - System32\Tasks\User_Feed_Synchronization-{6DE7858C-6A12-458C-8CB2-B5BE85519036} => C:\Windows\system32\msfeedssync.exe [2013-06-19] (Microsoft Corporation)

Task: {DEB6741D-D3C7-46A2-BA13-28F8B8EA9F73} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files\Google\Update\GoogleUpdate.exe [2009-06-12] (Google Inc.)

Task: {E40D9866-DEFA-491F-9686-B99502870644} - System32\Tasks\Java Update Scheduler => C:\Program Files\Common Files\Java\Java Update\jusched.exe [2013-03-12] (Oracle Corporation)

Task: {E5150B95-F9B4-4D5D-95A2-7EC1ACBA95F8} - System32\Tasks\Microsoft\Windows\Wireless\GatherWirelessInfo => C:\Windows\system32\gatherWirelessInfo.vbs [2008-01-05] ()

Task: {EB25F17B-69A6-4F34-8680-C232724C2DA4} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)

Task: {F1A2B0B9-EE74-4985-8F27-B682E531F29A} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files\Google\Update\GoogleUpdate.exe [2009-06-12] (Google Inc.)

Task: {F47FAD0A-F066-4D1B-9FB7-235C8B07CB9F} - System32\Tasks\DSite => C:\Users\Michelle\AppData\Roaming\DSite\UPDATE~1\UPDATE~1.EXE [2013-07-02] ()

Task: {F9649754-85D1-45D7-84EE-0B3408313539} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2013-08-05] (Adobe Systems Incorporated)

Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

Task: C:\Windows\Tasks\DSite.job => C:\Users\Michelle\AppData\Roaming\DSite\UPDATE~1\UPDATE~1.EXE

Task: C:\Windows\Tasks\Google Software Updater.job => C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files\Google\Update\GoogleUpdate.exe

Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files\Google\Update\GoogleUpdate.exe

Task: C:\Windows\Tasks\Wise Registry Cleaner Schedule Task.job => C:\Program Files\Wise\Wise Registry Cleaner\WiseRegCleaner.exe

 

==================== Faulty Device Manager Devices =============

 

Name: Photosmart C309a series

Description: Photosmart C309a series

Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}

Manufacturer: HP

Service: 

Problem: : This device is disabled. (Code 22)

Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

 

Name: F:\

Description: Photosmart C309a

Class Guid: {eec5ad98-8080-425f-922a-dabf3de3f69a}

Manufacturer: HP      

Service: WUDFRd

Problem: : Windows has stopped this device because it has reported problems. (Code 43)

Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation. 

 

 

==================== Event log errors: =========================

 

Application errors:

==================

Error: (08/20/2013 06:39:30 PM) (Source: Application Hang) (User: )

Description: The program mbam.exe version 1.75.0.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.

Process ID: 68a0

Start Time: 01ce9de61ceda171

Termination Time: 8

 

Error: (08/20/2013 04:48:14 PM) (Source: Application Error) (User: )

Description: Faulting application iexplore.exe, version 9.0.8112.16502, time stamp 0x51f08c68, faulting module ntdll.dll, version 6.0.6002.18881, time stamp 0x51da3e27, exception code 0xc0000374, fault offset 0x000b06fc,

process id 0x6f9c, application start time 0xiexplore.exe0.

 

Error: (08/20/2013 02:57:31 PM) (Source: Windows Search Service) (User: )

Description: The entry <C:\USERS\MICHELLE\APPDATA\LOCALLOW\CONDUIT\CHROMEEXTDATA\CPOOOAODIBFLDHIOBNMNJLIDDPLMEKEB\REPOSITORY> in the hash map cannot be updated.

 

Context:  Application, SystemIndex Catalog

 

 

Details:

A device attached to the system is not functioning.   (0x8007001f)

 

Error: (08/20/2013 02:57:30 PM) (Source: Windows Search Service) (User: )

Description: The entry <C:\USERS\MICHELLE\APPDATA\LOCALLOW\CONDUIT\CHROMEEXTDATA\CPOOOAODIBFLDHIOBNMNJLIDDPLMEKEB\REPOSITORY> in the hash map cannot be updated.

 

Context:  Application, SystemIndex Catalog

 

 

Details:

A device attached to the system is not functioning.   (0x8007001f)

 

Error: (08/20/2013 02:53:11 PM) (Source: CltMngSvc) (User: )

Description: CltMngSvcServiceInstall: Fail to Start serviceSearch Protect by Conduit Updater (Error: 1056)

 

Error: (08/20/2013 02:52:39 PM) (Source: CltMngSvc) (User: )

Description: CltMngSvcServiceInstall: Fail to Start serviceSearch Protect by Conduit Updater (Error: 1056)

 

Error: (08/20/2013 07:11:59 AM) (Source: cscan) (User: )

Description: [cscan][error][restore_settings_firefox] unable to restore firefox (C:\Users\Michelle\AppData\Local\Mozilla\Firefox\Profiles).

 

Error: (08/20/2013 07:11:59 AM) (Source: cscan) (User: )

Description: [cscan][error][restore_directory] no restore folder exists (C:\Users\Michelle\AppData\Local\Mozilla\Firefox\.backup\Profiles)

 

Error: (08/20/2013 07:10:38 AM) (Source: WebVPN) (User: )

Description: Relay:24140 failed to connect to destination: 100

verify destination address, DNS and webtype ACL settings at the VPN device

 

Error: (08/20/2013 07:10:38 AM) (Source: WebVPN) (User: )

Description: Relay:24140 failed to connect to destination: 100

verify destination address, DNS and webtype ACL settings at the VPN device

 

 

System errors:

=============

Error: (08/20/2013 08:02:40 PM) (Source: volsnap) (User: )

Description: The shadow copies of volume D: were aborted because volume D:, which contains shadow copy storage for this shadow copy, was force dismounted.

 

Error: (08/20/2013 07:50:41 PM) (Source: Service Control Manager) (User: )

Description: ProtexisLicensing1

 

Error: (08/20/2013 07:50:40 PM) (Source: Service Control Manager) (User: )

Description: Freemake Improver1

 

Error: (08/16/2013 08:04:15 AM) (Source: Service Control Manager) (User: )

Description: enkp

mjitcqmh

mynerbdh

nmmmusat

 

Error: (08/16/2013 08:04:06 AM) (Source: Service Control Manager) (User: )

Description: FreemakeVideoCapture%%3

 

Error: (08/16/2013 08:03:01 AM) (Source: Print) (User: NT AUTHORITY)

Description: The print spooler failed to share printer Fax Dell Photo AIO Printer 966 with shared resource name Fax Dell Photo AIO Printer 966. Error 2114. The printer cannot be used by others on the network.

 

Error: (08/16/2013 08:03:01 AM) (Source: Print) (User: NT AUTHORITY)

Description: The print spooler failed to share printer PrimoPDF with shared resource name PrimoPDF. Error 2114. The printer cannot be used by others on the network.

 

Error: (08/16/2013 08:02:54 AM) (Source: EventLog) (User: )

Description: The previous system shutdown at 8:00:15 AM on 8/16/2013 was unexpected.

 

Error: (08/16/2013 03:36:32 AM) (Source: Service Control Manager) (User: )

Description: enkp

mjitcqmh

mynerbdh

nmmmusat

 

Error: (08/16/2013 03:36:32 AM) (Source: Service Control Manager) (User: )

Description: FreemakeVideoCapture%%3

 

 

Microsoft Office Sessions:

=========================

Error: (08/05/2013 03:27:56 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 6767 seconds with 540 seconds of active time.  This session ended with a crash.

 

Error: (07/29/2013 08:48:58 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 21421 seconds with 120 seconds of active time.  This session ended with a crash.

 

Error: (06/14/2013 11:38:45 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 5453 seconds with 60 seconds of active time.  This session ended with a crash.

 

Error: (05/28/2013 08:14:43 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 135 seconds with 120 seconds of active time.  This session ended with a crash.

 

Error: (03/14/2013 04:52:22 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 0 seconds with 0 seconds of active time.  This session ended with a crash.

 

Error: (03/14/2013 04:52:08 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 137 seconds with 120 seconds of active time.  This session ended with a crash.

 

Error: (10/07/2012 09:01:17 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 96533 seconds with 780 seconds of active time.  This session ended with a crash.

 

Error: (10/07/2007 01:08:32 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 10689 seconds with 5160 seconds of active time.  This session ended with a crash.

 

 

CodeIntegrity Errors:

===================================

  Date: 2013-08-20 20:16:20.088

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-20 20:16:19.407

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-20 20:16:18.600

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-20 20:16:17.801

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-20 20:16:17.003

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-20 20:16:16.314

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-20 20:16:15.531

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-20 20:16:14.731

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-20 17:00:45.684

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-08-20 17:00:44.744

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

 

 

==================== Memory info =========================== 

 

Percentage of memory in use: 62%

Total physical RAM: 3005.76 MB

Available physical RAM: 1138.13 MB

Total Pagefile: 8690.08 MB

Available Pagefile: 1388.48 MB

Total Virtual: 2047.88 MB

Available Virtual: 1906.63 MB

 

==================== Drives ================================

 

Drive c: (OS) (Fixed) (Total:222.79 GB) (Free:68.87 GB) NTFS ==>[Drive with boot components (obtained from BCD)]

Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:4.34 GB) NTFS

 

==================== MBR & Partition Table ==================

 

========================================================

Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 233 GB) (Disk ID: B8000000)

Partition 1: (Not Active) - (Size=39 MB) - (Type=DE)

Partition 2: (Not Active) - (Size=10 GB) - (Type=07 NTFS)

Partition 3: (Active) - (Size=223 GB) - (Type=07 NTFS)

 

==================== End Of Log ============================

Addition.txt

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Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.
 

fixlist.txt

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Okay let's follow up now with some other scanners to make sure we're not missing anything.  They will probably find a lot of junk and remove it for you.

 

 

STEP 03
Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus


STEP 05
Please download AdwCleaner by Xplode to your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • If prompted by the User Account Control click Yes to allow it to run.
  • Under Actions click on the Delete button.
  • Click OK on all prompts.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the entire contents of that logfile to your next reply.
  • You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.


STEP 06
button_eos.gif

Please go here to run the online antivirus scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

    [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.



STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.


 

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I'm not seeing any logs posted.   Please go ahead and complete all steps and then post back with the logs when ready.

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Well the computer has a lot of PUP installed so it's probably been going on now for a while. 

 

Please run STEP 7 and post back the log

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I realized I didn't check two of the eset boxes.  Here is full log.  I normally use malwarebytes to clear this stuff, but it started freezing during removal, so I assumed something bad got in the way of finishing. :wacko:

eset2.txt

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Actually the log looks pretty good.  Let me have you run the following please.

 

Please visit this webpage and read the ComboFix User's Guide:

  • Once you've read the article and are ready to use the program you can download it directly from the link below.
  • Important! - Please make sure you save combofix to your desktop and do not run it from your browser
  • Direct download link for: ComboFix.exe
  • Please make sure you disable your security applications before running ComboFix.
  • Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
  • Please attach that log file to your next reply.
  • If needed the file can be located here:  C:\combofix.txt
  • NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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