Podger

Unable to use google or yahoo search engines

27 posts in this topic

Hello,

 

I am recently unable to use either the google or yahoo search engine.  Some research on another machine tells me this is malware of some sort, but I did a quick scan with my malwarebytes software and nothing came up.  It seems mildly familiar to the google redirect virus, but it's not redirecting me.  I just can't even get www.google.com to pull up at all on my PC.  The google search function in my toolbar won't work either.  I am able to get to www.yahoo.com, but once I'm there am unable to perform a search.  It just sits there and looks like it's trying to load forever and then a page come up that says "unable to display web page" or something like that.  How can I fix this?  Thanks.

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Hello Podger

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I need to get some reports to get a base to start from so I need you to run these programs first.

-Download DDS-

  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif

    Download DDS and save it to your desktop

    Link1

    Link2

    Link3

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply
Gringo

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I'm having a very similar issue with my search engines.  Nothing found with searches by Webroot and Malwarebytes.  Can I use this thread for assistance as well?

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Hello Gringo,

 

I actually ran Malwarebytes Anti-Rootkit last night after posting this and it found 2 cases of malware.  I had it remove them, rebooted, and I am now able to use google and yahoo again.  Was this a mistake?  I have been getting a strange Microsoft error report since doing so.  I would be happy to send you any logs if you would like to take a look at anything further.  Thank you for your help.

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Hello

@cusefaninvt - no that can be a bad idea - start your own thread and we will help you

@Podger - it was a little early in the game but lets go ahead and do a few checks anyway - let me have the reports

Gringo

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Okay, first is the system log and next is the mbar log.  Let me know if you need something else.

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1005

© Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 8.0.6001.18702

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 1.866000 GHz
Memory total: 2137399296, free: 1180196864

Downloaded database version: v2013.08.26.06
Downloaded database version: v2013.08.06.01
=======================================
Initializing...
------------ Kernel report ------------
     08/26/2013 15:27:42
------------ Loaded modules -----------
\WINDOWS\system32\ntkrnlpa.exe
\WINDOWS\system32\hal.dll
\WINDOWS\system32\KDCOM.DLL
\WINDOWS\system32\BOOTVID.dll
ACPI.sys
\WINDOWS\system32\DRIVERS\WMILIB.SYS
pci.sys
isapnp.sys
ohci1394.sys
\WINDOWS\system32\DRIVERS\1394BUS.SYS
pciide.sys
\WINDOWS\system32\DRIVERS\PCIIDEX.SYS
viaide.sys
intelide.sys
MountMgr.sys
ftdisk.sys
dmload.sys
dmio.sys
PartMgr.sys
VolSnap.sys
iastor.sys
atapi.sys
ftsata2.sys
\WINDOWS\system32\DRIVERS\SCSIPORT.SYS
disk.sys
\WINDOWS\system32\DRIVERS\CLASSPNP.SYS
fltmgr.sys
sr.sys
bb-run.sys
PxHelp20.sys
KSecDD.sys
Ntfs.sys
NDIS.sys
Mup.sys
\SystemRoot\system32\DRIVERS\nic1394.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\ELacpi.sys
\SystemRoot\system32\DRIVERS\igxpmp32.sys
\SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
\SystemRoot\system32\DRIVERS\e1e5132.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\HSXHWBS2.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\HSX_DP.sys
\SystemRoot\system32\DRIVERS\HSX_CNXT.sys
\SystemRoot\System32\Drivers\Modem.SYS
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\PS2.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\??\C:\WINDOWS\System32\Drivers\Elkbd.sys
\SystemRoot\system32\DRIVERS\imapi.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\redbook.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\serscan.sys
\SystemRoot\system32\DRIVERS\audstub.sys
\SystemRoot\System32\Drivers\RootMdm.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\psched.sys
\SystemRoot\system32\DRIVERS\msgpc.sys
\SystemRoot\system32\DRIVERS\ptilink.sys
\SystemRoot\system32\DRIVERS\raspti.sys
\SystemRoot\system32\DRIVERS\RimSerial.sys
\SystemRoot\system32\DRIVERS\rdpdr.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\update.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\??\C:\WINDOWS\System32\Drivers\Elmon.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\drivers\RtkHDAud.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\Drivers\mnmdd.SYS
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\ipsec.sys
\SystemRoot\system32\DRIVERS\tcpip.sys
\SystemRoot\system32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\System32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\arp1394.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\System32\Drivers\Fips.SYS
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\system32\DRIVERS\usbprint.sys
\??\C:\WINDOWS\System32\Drivers\Elmou.sys
\??\C:\WINDOWS\System32\Drivers\Elhid.sys
\??\C:\WINDOWS\System32\Drivers\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\Drivers\Fastfat.SYS
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\watchdog.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\drivers\dxgthk.sys
\SystemRoot\System32\igxpgd32.dll
\SystemRoot\System32\igxprd32.dll
\SystemRoot\System32\igxpdv32.DLL
\SystemRoot\System32\igxpdx32.DLL
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\drivers\wdmaud.sys
\SystemRoot\system32\drivers\sysaudio.sys
\SystemRoot\System32\Drivers\Cdfs.SYS
\SystemRoot\system32\DRIVERS\mrxdav.sys
\SystemRoot\system32\DRIVERS\aksfridge.sys
\??\C:\WINDOWS\system32\drivers\hardlock.sys
\SystemRoot\System32\Drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\mdmxsdk.sys
\SystemRoot\system32\drivers\kmixer.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
\??\C:\WINDOWS\system32\drivers\MBAMSwissArmy.sys
\WINDOWS\system32\ntdll.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk4\DR6
Upper Device Object: 0xffffffff8982f920
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007c\
Lower Device Object: 0xffffffff89723030
Lower Device Driver Name: \Driver\usbstor\
<<<1>>>
Upper Device Name: \Device\Harddisk3\DR5
Upper Device Object: 0xffffffff899293a0
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007b\
Lower Device Object: 0xffffffff89593230
Lower Device Driver Name: \Driver\usbstor\
<<<1>>>
Upper Device Name: \Device\Harddisk2\DR4
Upper Device Object: 0xffffffff8984aab8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007a\
Lower Device Object: 0xffffffff89657268
Lower Device Driver Name: \Driver\usbstor\
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR3
Upper Device Object: 0xffffffff897cc920
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000079\
Lower Device Object: 0xffffffff896339f8
Lower Device Driver Name: \Driver\usbstor\
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff8a8567d0
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xffffffff8a854030
Lower Device Driver Name: \Driver\iaStor\
IRP handler 15 of \Driver\iaStor is hooked
Unhooking enabled.
<<<1>>>
Upper Device Name: \Device\Harddisk4\DR6
Upper Device Object: 0xffffffff8982f920
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007c\
Lower Device Object: 0xffffffff89723030
Lower Device Driver Name: \Driver\usbstor\
Driver name found: usbstor
Initialization returned 0x0
Load Function returned 0x0
<<<1>>>
Upper Device Name: \Device\Harddisk3\DR5
Upper Device Object: 0xffffffff899293a0
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007b\
Lower Device Object: 0xffffffff89593230
Lower Device Driver Name: \Driver\usbstor\
Driver name found: usbstor
<<<1>>>
Upper Device Name: \Device\Harddisk2\DR4
Upper Device Object: 0xffffffff8984aab8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007a\
Lower Device Object: 0xffffffff89657268
Lower Device Driver Name: \Driver\usbstor\
Driver name found: usbstor
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR3
Upper Device Object: 0xffffffff897cc920
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000079\
Lower Device Object: 0xffffffff896339f8
Lower Device Driver Name: \Driver\usbstor\
Driver name found: usbstor
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff8a8567d0
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xffffffff8a854030
Lower Device Driver Name: \Driver\iaStor\
Driver name found: iaStor
Initialization returned 0x0
Load Function returned 0x0
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff8a8567d0, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8a8565a8, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8a8567d0, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8a854030, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0xffffffffe16bf878, 0xffffffff8a8567d0, 0xffffffff8995aab8
Lower DeviceData: 0xffffffffe4bee258, 0xffffffff8a854030, 0xffffffff89a02b58
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Replacement file found for a file C:\WINDOWS\SYSTEM32\drivers\acpi.sys
Infected: C:\WINDOWS\SYSTEM32\drivers\acpi.sys --> [Rootkit.RLoader]
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: CAB10BEE

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 63  Numsec = 470254617
    Partition file system is NTFS
    Partition is bootable

    Partition 1 type is Other (0xc)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 470270745  Numsec = 18121320

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 250059350016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-488377168-488397168)...
Done!
Physical Sector Size: 0
Drive: 1, DevicePointer: 0xffffffff897cc920, DeviceName: \Device\Harddisk1\DR3\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff897ca448, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff897cc920, DeviceName: \Device\Harddisk1\DR3\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff896339f8, DeviceName: \Device\00000079\, DriverName: \Driver\usbstor\
------------ End ----------
Physical Sector Size: 0
Drive: 2, DevicePointer: 0xffffffff8984aab8, DeviceName: \Device\Harddisk2\DR4\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8983d1f8, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8984aab8, DeviceName: \Device\Harddisk2\DR4\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff89657268, DeviceName: \Device\0000007a\, DriverName: \Driver\usbstor\
------------ End ----------
Physical Sector Size: 0
Drive: 3, DevicePointer: 0xffffffff899293a0, DeviceName: \Device\Harddisk3\DR5\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff89892020, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff899293a0, DeviceName: \Device\Harddisk3\DR5\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff89593230, DeviceName: \Device\0000007b\, DriverName: \Driver\usbstor\
------------ End ----------
Physical Sector Size: 0
Drive: 4, DevicePointer: 0xffffffff8982f920, DeviceName: \Device\Harddisk4\DR6\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff89835020, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8982f920, DeviceName: \Device\Harddisk4\DR6\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff89723030, DeviceName: \Device\0000007c\, DriverName: \Driver\usbstor\
------------ End ----------
Infected: HKCU\SOFTWARE\CLASSES\CLSID\{fbeb8a05-beee-4442-804e-409d6c4515e9} --> [Hijack.Trojan.Siredef.C]
Infected: C:\RECYCLER\S-1-5-18\$0fbf672b7af459277c3b0512a4a4ec9f --> [Trojan.Siredef.C]
Infected: C:\RECYCLER\S-1-5-21-1205138098-2353596489-2923169117-1007\$0fbf672b7af459277c3b0512a4a4ec9f --> [Trojan.Siredef.C]
Scan finished
Creating System Restore point...
Cleaning up...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Executing an action fixdamage.exe...
Success!
Queuing an action fixdamage.exe
Removal scheduling successful. System shutdown needed.
System shutdown occurred
=======================================

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1005

© Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 8.0.6001.18702

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 1.866000 GHz
Memory total: 2137399296, free: 1711005696

=======================================

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1005
www.malwarebytes.org

Database version: v2013.08.26.06

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
HP_Administrator :: YOUR-4DACD0EA75 [administrator]

8/26/2013 3:27:51 PM
mbar-log-2013-08-26 (15-27-51).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Kernel memory modifications detected. Deep Anti-Rootkit Scan engaged.
Objects scanned: 283702
Time elapsed: 45 minute(s), 21 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKCU\SOFTWARE\CLASSES\CLSID\{fbeb8a05-beee-4442-804e-409d6c4515e9} (Hijack.Trojan.Siredef.C) -> Delete on reboot.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 2
C:\RECYCLER\S-1-5-18\$0fbf672b7af459277c3b0512a4a4ec9f (Trojan.Siredef.C) -> Delete on reboot.
C:\RECYCLER\S-1-5-21-1205138098-2353596489-2923169117-1007\$0fbf672b7af459277c3b0512a4a4ec9f (Trojan.Siredef.C) -> Delete on reboot.

Files Detected: 1
C:\WINDOWS\SYSTEM32\drivers\acpi.sys (Rootkit.RLoader) -> Replace on reboot.

Physical Sectors Detected: 0
(No malicious items detected)

(end)

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Hello Podger

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo

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Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo

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Hello,

 

Sorry I am just getting back to you.  For some reason a notification was never sent to my email telling me you had replied.  I will run combo-fixon Tuesday September 3rd and report back to you as soon as possible.  Thank you for your help.

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Hello Gringo,

 

I ran the combo-fix.  There were really no problems in running the scan.  Computer seems to be working well.  Below is the log:

 

ComboFix 13-09-02.02 - HP_Administrator 09/03/2013  10:38:31.1.2 - x86
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.2038.1514 [GMT -6:00]
Running from: c:\documents and settings\HP_Administrator\Desktop\ComboFix.exe
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\docume~1\HP_ADM~1\LOCALS~1\Temp\IadHide5.dll
c:\documents and settings\Administrator\WINDOWS
c:\documents and settings\Default User\WINDOWS
c:\documents and settings\HP_Administrator\g2mdlhlpx.exe
c:\documents and settings\HP_Administrator\Local Settings\Temp\IadHide5.dll
c:\documents and settings\HP_Administrator\WINDOWS
c:\hp\bin\cloaker.exe
c:\windows\iun6002.exe
c:\windows\system32\config\systemprofile\WINDOWS
c:\windows\wininit.ini
D:\Autorun.inf
.
.
(((((((((((((((((((((((((   Files Created from 2013-08-03 to 2013-09-03  )))))))))))))))))))))))))))))))
.
.
2013-08-27 09:02 . 2013-08-27 09:06 -------- d-----w- c:\windows\system32\MRT
2013-08-12 20:07 . 2013-08-12 20:07 -------- d-----w- C:\spoolerlogs
2013-08-09 22:34 . 2013-08-09 22:34 407 ----a-w- c:\windows\system32\drivers\etc\networks.dat
2013-08-09 22:34 . 2013-08-09 22:34 17463 ----a-w- c:\windows\system32\drivers\etc\services.dat
2013-08-09 22:34 . 2013-08-09 22:34 1358 ----a-w- c:\windows\system32\drivers\etc\protocol.dat
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-08-21 14:29 . 2012-04-05 19:22 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-08-21 14:29 . 2011-09-14 17:45 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-07-31 23:20 . 2004-08-10 04:00 827392 ----a-w- c:\windows\system32\wmvdmod.dll
2013-07-26 02:47 . 2004-08-10 04:00 920064 ----a-w- c:\windows\system32\wininet.dll
2013-07-26 02:47 . 2004-08-10 04:00 43520 ----a-w- c:\windows\system32\licmgr10.dll
2013-07-26 02:47 . 2004-08-10 04:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
2013-07-25 15:52 . 2004-08-10 04:00 385024 ----a-w- c:\windows\system32\html.iec
2013-07-10 10:37 . 2004-08-10 04:00 406016 ----a-w- c:\windows\system32\usp10.dll
2013-07-04 03:03 . 2004-08-10 11:00 2149888 ------w- c:\windows\system32\ntoskrnl.exe
2013-07-04 02:08 . 2004-08-10 11:00 2028544 ------w- c:\windows\system32\ntkrnlpa.exe
2001-12-03 23:09 . 2010-04-07 22:37 90112 ----a-w- c:\program files\internet explorer\plugins\DjVuControl.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2006-09-11 218032]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2012-09-17 39408]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-30 67584]
"ftutil2"="ftutil2.dll" [2004-06-07 106496]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" [2006-07-06 151552]
"DMAScheduler"="c:\program files\HP DigitalMedia Archive\DMAScheduler.exe" [2006-04-13 90112]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2005-07-23 237568]
"HPBootOp"="c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" [2006-02-16 249856]
"Broadcom Wireless Manager"="c:\windows\system32\wltray.exe" [2007-06-14 1282048]
"Adobe Acrobat Speed Launcher"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" [2012-07-31 41944]
"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" [2012-07-30 640480]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2006-06-23 98304]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2006-06-23 86016]
"Persistence"="c:\windows\system32\igfxpers.exe" [2006-06-23 81920]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"RoxWatchTray"="c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" [2008-03-06 236016]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2010-03-12 49208]
"TkBellExe"="c:\program files\Real\RealPlayer\update\realsched.exe" [2010-12-21 274608]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-12-14 421160]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2012-10-25 421888]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Dynex Wireless Networking Utility.lnk - c:\program files\Dynex G USB Network Adapter\DynexWCUI.exe -t [2009-8-26 1458176]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2008-10-16 214360]
Updates From HP.lnk - c:\program files\Updates from HP\9972322\Program\Updates from HP.exe -startup [2006-9-20 36903]
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe"=
"c:\\Program Files\\DISC\\DiscStreamHub.exe"=
.
R2 CETService;CETService;c:\program files\Configura CET Designer\cm2\bin\CETService.exe [11/11/2011 4:18 PM 404936]
R2 hasplms;Sentinel HASP License Manager;c:\windows\system32\hasplms.exe  -run --> c:\windows\system32\hasplms.exe  -run [?]
S3 esgiguard;esgiguard;\??\c:\program files\Enigma Software Group\SpyHunter\esgiguard.sys --> c:\program files\Enigma Software Group\SpyHunter\esgiguard.sys [?]
S3 NdisWDM;Dynex Wireless G USB Network Adapter Service;c:\windows\system32\drivers\NdisWDM.sys [8/26/2009 11:40 AM 198528]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ    Pml Driver HPZ12 Net Driver HPZ12
HPService REG_MULTI_SZ    HPSLPSVC
hpdevmgmt REG_MULTI_SZ    hpqcxs08 hpqddsvc
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-08-30 11:39 1177552 ----a-w- c:\program files\Google\Chrome\Application\29.0.1547.62\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-09-03 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-05 14:29]
.
2013-08-27 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 18:34]
.
2013-09-03 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-09-17 22:03]
.
2013-09-03 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-09-17 22:03]
.
.
------- Supplementary Scan -------
.




uInternet Settings,ProxyOverride = *.local
IE: Append Link Target to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office12\EXCEL.EXE/3000
Trusted Zone: isqft.com\www
Trusted Zone: isqft.com\www
Trusted Zone: trymedia.com
TCP: DhcpNameServer = 192.168.0.1 8.8.4.4
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
WebBrowser-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
ShellIconOverlayIdentifiers-{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44} - (no file)
HKCU-Run-GoogleDriveSync - c:\program files\Google\Drive\googledrivesync.exe
HKLM-Run-RTHDCPL - RTHDCPL.EXE
HKLM-Run-PCDrProfiler - (no file)
c:\documents and settings\Default User\Start Menu\Programs\Startup\Pin.lnk - c:\hp\bin\CLOAKER.EXE c:\hp\bin\PinToStart.bat
c:\documents and settings\Default User\Start Menu\Programs\Startup\PinMcLnk.lnk - c:\hp\bin\cloaker.exe c:\hp\bin\PinMcLnkToStart.bat
AddRemove-Install WeatherBug - c:\hp\bin\cloaker.exe
AddRemove-OfficeTrial - c:\hp\bin\cloaker.exe
AddRemove-Penco_Pricing_3.0 - c:\windows\iun6002.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-09-03 10:52
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ... 
.
scanning hidden autostart entries ...
.
scanning hidden files ... 
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_8_800_94_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_8_800_94_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(800)
c:\windows\System32\BCMLogon.dll
.
- - - - - - - > 'explorer.exe'(3244)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\System32\wltrysvc.exe
c:\windows\System32\bcmwltry.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\eHome\ehRecvr.exe
c:\windows\eHome\ehSched.exe
c:\windows\system32\hasplms.exe
c:\program files\Dynex G USB Network Adapter\DynexWCUI.exe
c:\program files\Updates from HP\9972322\Program\Updates from HP.exe
c:\program files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
c:\program files\Common Files\LightScribe\LSSrvc.exe
c:\windows\system32\wdfmgr.exe
c:\windows\ehome\mcrdsvc.exe
c:\program files\Intel\IntelDH\Intel® Quick Resume Technology Drivers\Elservice.exe
c:\windows\system32\dllhost.exe
c:\program files\iPod\bin\iPodService.exe
c:\windows\system32\wscntfy.exe
c:\windows\eHome\ehmsas.exe
c:\program files\HP\Digital Imaging\bin\hpqSTE08.exe
c:\program files\HP\Digital Imaging\bin\hpqbam08.exe
c:\windows\system32\msiexec.exe
c:\program files\HP\Digital Imaging\bin\hpqgpc01.exe
.
**************************************************************************
.
Completion time: 2013-09-03  10:56:53 - machine was rebooted
ComboFix-quarantined-files.txt  2013-09-03 16:56
.
Pre-Run: 103,750,750,208 bytes free
Post-Run: 107,117,015,040 bytes free
.
WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Media Center Edition" /noexecute=optin /fastdetect
.
- - End Of File - - 9D4F1A8B6707FA87895BD88E47B7614F
D11C727E03BB7318DCDA069B06E652F0
 

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Hello Podger

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache:: 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo

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Okay,

 

Just followed the new instructions and here is the log:

 

ComboFix 13-09-02.02 - HP_Administrator 09/03/2013  11:59:48.2.2 - x86
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.2038.1328 [GMT -6:00]
Running from: c:\documents and settings\HP_Administrator\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\HP_Administrator\Desktop\CFScript.txt.txt
.
.
(((((((((((((((((((((((((   Files Created from 2013-08-03 to 2013-09-03  )))))))))))))))))))))))))))))))
.
.
2013-08-27 09:02 . 2013-08-27 09:06 -------- d-----w- c:\windows\system32\MRT
2013-08-12 20:07 . 2013-08-12 20:07 -------- d-----w- C:\spoolerlogs
2013-08-09 22:34 . 2013-08-09 22:34 407 ----a-w- c:\windows\system32\drivers\etc\networks.dat
2013-08-09 22:34 . 2013-08-09 22:34 17463 ----a-w- c:\windows\system32\drivers\etc\services.dat
2013-08-09 22:34 . 2013-08-09 22:34 1358 ----a-w- c:\windows\system32\drivers\etc\protocol.dat
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-08-21 14:29 . 2012-04-05 19:22 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-08-21 14:29 . 2011-09-14 17:45 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-07-31 23:20 . 2004-08-10 04:00 827392 ----a-w- c:\windows\system32\wmvdmod.dll
2013-07-26 02:47 . 2004-08-10 04:00 920064 ----a-w- c:\windows\system32\wininet.dll
2013-07-26 02:47 . 2004-08-10 04:00 43520 ----a-w- c:\windows\system32\licmgr10.dll
2013-07-26 02:47 . 2004-08-10 04:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
2013-07-25 15:52 . 2004-08-10 04:00 385024 ----a-w- c:\windows\system32\html.iec
2013-07-10 10:37 . 2004-08-10 04:00 406016 ----a-w- c:\windows\system32\usp10.dll
2013-07-04 03:03 . 2004-08-10 11:00 2149888 ------w- c:\windows\system32\ntoskrnl.exe
2013-07-04 02:08 . 2004-08-10 11:00 2028544 ------w- c:\windows\system32\ntkrnlpa.exe
2001-12-03 23:09 . 2010-04-07 22:37 90112 ----a-w- c:\program files\internet explorer\plugins\DjVuControl.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2006-09-11 218032]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2012-09-17 39408]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-30 67584]
"ftutil2"="ftutil2.dll" [2004-06-07 106496]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" [2006-07-06 151552]
"DMAScheduler"="c:\program files\HP DigitalMedia Archive\DMAScheduler.exe" [2006-04-13 90112]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2005-07-23 237568]
"HPBootOp"="c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" [2006-02-16 249856]
"Broadcom Wireless Manager"="c:\windows\system32\wltray.exe" [2007-06-14 1282048]
"Adobe Acrobat Speed Launcher"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" [2012-07-31 41944]
"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" [2012-07-30 640480]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2006-06-23 98304]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2006-06-23 86016]
"Persistence"="c:\windows\system32\igfxpers.exe" [2006-06-23 81920]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"RoxWatchTray"="c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" [2008-03-06 236016]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2010-03-12 49208]
"TkBellExe"="c:\program files\Real\RealPlayer\update\realsched.exe" [2010-12-21 274608]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-12-14 421160]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2012-10-25 421888]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Dynex Wireless Networking Utility.lnk - c:\program files\Dynex G USB Network Adapter\DynexWCUI.exe -t [2009-8-26 1458176]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2008-10-16 214360]
Updates From HP.lnk - c:\program files\Updates from HP\9972322\Program\Updates from HP.exe -startup [2006-9-20 36903]
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe"=
"c:\\Program Files\\DISC\\DiscStreamHub.exe"=
.
R2 CETService;CETService;c:\program files\Configura CET Designer\cm2\bin\CETService.exe [11/11/2011 4:18 PM 404936]
R2 hasplms;Sentinel HASP License Manager;c:\windows\system32\hasplms.exe  -run --> c:\windows\system32\hasplms.exe  -run [?]
S3 esgiguard;esgiguard;\??\c:\program files\Enigma Software Group\SpyHunter\esgiguard.sys --> c:\program files\Enigma Software Group\SpyHunter\esgiguard.sys [?]
S3 NdisWDM;Dynex Wireless G USB Network Adapter Service;c:\windows\system32\drivers\NdisWDM.sys [8/26/2009 11:40 AM 198528]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ    Pml Driver HPZ12 Net Driver HPZ12
HPService REG_MULTI_SZ    HPSLPSVC
hpdevmgmt REG_MULTI_SZ    hpqcxs08 hpqddsvc
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-08-30 11:39 1177552 ----a-w- c:\program files\Google\Chrome\Application\29.0.1547.62\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-09-03 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-05 14:29]
.
2013-08-27 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 18:34]
.
2013-09-03 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-09-17 22:03]
.
2013-09-03 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-09-17 22:03]
.
.
------- Supplementary Scan -------
.




uInternet Settings,ProxyOverride = *.local
IE: Append Link Target to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office12\EXCEL.EXE/3000
Trusted Zone: isqft.com\www
Trusted Zone: isqft.com\www
Trusted Zone: trymedia.com
TCP: DhcpNameServer = 192.168.0.1 8.8.4.4
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-09-03 12:07
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ... 
.
scanning hidden autostart entries ...
.
scanning hidden files ... 
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_8_800_94_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_8_800_94_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(800)
c:\windows\System32\BCMLogon.dll
.
- - - - - - - > 'explorer.exe'(6012)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
Completion time: 2013-09-03  12:08:31
ComboFix-quarantined-files.txt  2013-09-03 18:08
ComboFix2.txt  2013-09-03 16:56
.
Pre-Run: 107,045,478,400 bytes free
Post-Run: 107,113,717,760 bytes free
.
- - End Of File - - 447CEA7A83306ABCAC3903B4609F612B
D11C727E03BB7318DCDA069B06E652F0
 

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Hello Podger

I would like to see a report that combofix makes.

extra combofix report

  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
C:\Qoobox\Add-Remove Programs.txt
  • click ok
copy and paste the report into this topic for me to review

Gringo

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Here is the report:

 

32 Bit HP CIO Components Installer
8500A909_eDocs
8500A909_Help
8500A909a
Adobe Acrobat  9 Standard
Adobe Acrobat 9.5.2 - CPSID_83708
Adobe Flash Player 11 ActiveX
Adobe Reader 7.0.5
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AutoUpdate
BlackBerry Desktop Software 4.5
Bonjour
Borroughs Configura version 5.52
BPD_DSWizards
bpd_scan
BPDSoftware
BPDSoftware_Ini
BufferChm
Canon i960
CET Designer
CP_AtenaShokunin1Config
CP_CalendarTemplates1
cp_LightScribeConfig
cp_OnlineProjectsConfig
CP_Package_Basic1
CP_Package_Variety1
CP_Package_Variety2
CP_Package_Variety3
CP_Panorama1Config
cp_PosterPrintConfig
cp_UpdateProjectsConfig
CueTour
Customer Experience Enhancement
Data Fax SoftModem with SmartCP
Destination Component
DeviceDiscovery
DISCover
DivX
DocMgr
DocProc
Dynex Wireless G USB Network Adapter Setup
Easy Internet Sign-up
Enhanced Multimedia Keyboard Solution
Fax
FAXCreator
FaxSender
FullDPAppQFolder
GemMaster Mystic
Google Chrome
Google SketchUp 7
Google Toolbar for Internet Explorer
Google Update Helper
GoToMeeting 5.4.0.1082
GPBaseService2
High Definition Audio Driver Package - KB888111
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows Media Player 10 (KB910393)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB2756822)
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Boot Optimizer
HP Customer Participation Program 12.0
HP DigitalMedia Archive
HP Document Manager 2.0
HP Driver Diagnostics
HP DVD Play 2.1
HP Imaging Device Functions 12.0
HP Photosmart for Media Center PC
HP Photosmart Premier Software 6.5
HP Smart Web Printing
HP Solution Center 12.0
HP Update
HP Web Helper
HPPhotoSmartExpress
HPProductAssistant
HpSdpAppCoreApp
HPSSupply
InstantShareAlert
InstantShareDevices
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
Intel® PRO Network Connections Drivers
Intel® Quick Resume Technology Drivers
Intel® Viiv™ Software
iSqFt Full Viewer V4.01
iTunes
J2SE Runtime Environment 5.0 Update 6
LightScribe  1.4.105.1
Malwarebytes Anti-Malware version 1.75.0.1300
MarketResearch
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.0 Security Update (KB2698035)
Microsoft .NET Framework 1.0 Security Update (KB2742607)
Microsoft .NET Framework 1.0 Security Update (KB2833951)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2742597)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Money 2006
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Software Update for Web Folders  (English) 12
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319
Microsoft Works
MPM
MSVCSetup
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB973686)
muvee autoProducer 5.0
muvee autoProducer unPlugged 2.0
My HP Games
Netscape Browser (remove only)
Network
OCR Software by I.R.I.S. 12.0
Officejet Pro 8500 A909 Series
OptionalContentQFolder
Otto
PC-Doctor 5 for Windows
Pdf995
PhotoGallery
ProductContext
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3
Quicken 2006
QuickTime
RandMap
RealPlayer
Realtek High Definition Audio Driver
Rhapsody
Roxio Media Manager
Scan
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Security Update for Microsoft Windows (KB2564958)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB2699988)
Security Update for Windows Internet Explorer 8 (KB2722913)
Security Update for Windows Internet Explorer 8 (KB2744842)
Security Update for Windows Internet Explorer 8 (KB2761465)
Security Update for Windows Internet Explorer 8 (KB2792100)
Security Update for Windows Internet Explorer 8 (KB2797052)
Security Update for Windows Internet Explorer 8 (KB2799329)
Security Update for Windows Internet Explorer 8 (KB2809289)
Security Update for Windows Internet Explorer 8 (KB2817183)
Security Update for Windows Internet Explorer 8 (KB2862772)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB2834905-v2)
Security Update for Windows Media Player (KB2834905)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2685939)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2709162)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2718523)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2731847)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2753842)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2761226)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2778344)
Security Update for Windows XP (KB2779030)
Security Update for Windows XP (KB2780091)
Security Update for Windows XP (KB2799494)
Security Update for Windows XP (KB2802968)
Security Update for Windows XP (KB2807986)
Security Update for Windows XP (KB2808735)
Security Update for Windows XP (KB2813170)
Security Update for Windows XP (KB2813345)
Security Update for Windows XP (KB2820197)
Security Update for Windows XP (KB2820917)
Security Update for Windows XP (KB2834886)
Security Update for Windows XP (KB2845187)
Security Update for Windows XP (KB2849470)
Security Update for Windows XP (KB2850851)
Security Update for Windows XP (KB2850869)
Security Update for Windows XP (KB2859537)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371-v2)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982665)
Shop for HP Supplies
SkinsHP1
SlideShow
SlideShowMusic
SmartWebPrinting
Smead Smartstrip
SolutionCenter
Sonic Express Labeler
Sonic MyDVD Plus
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Sonic Update Manager
Sonic_PrimoSDK
Status
Toolbox
TrayApp
Unload
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB973874)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2718704)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB2863058)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update Rollup 2 for Windows XP Media Center Edition 2005
Updates from HP (remove only)
WebFldrs XP
WebReg
WildTangent Web Driver
Windows Genuine Advantage Validation Tool (KB892130)
Windows Imaging Component
Windows Internet Explorer 8
Windows Media Format Runtime
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB912067
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3
Yahoo! Toolbar
Yahoo! Toolbar for Internet Explorer
 

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Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

  • Programs to remove
    • Adobe Reader 7.0.5

      J2SE Runtime Environment 5.0 Update 6

  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.

Update Adobe reader

  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html

    After installing the latest Adobe Reader, uninstall all previous versions.

    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close
Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner

    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :

I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo

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Okay, I have done all of those steps.  Here is the log from MBAM.  The hijack this log will follow.

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.09.05.08

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
HP_Administrator :: YOUR-4DACD0EA75 [administrator]

9/5/2013 4:20:48 PM
mbam-log-2013-09-05 (16-20-48).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 257776
Time elapsed: 7 minute(s), 56 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

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Here is the hijack this log:

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:33:03 PM, on 9/5/2013
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\WINDOWS\system32\wltray.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Real\RealPlayer\update\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Dynex G USB Network Adapter\DynexWCUI.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Configura CET Designer\cm2\bin\CETService.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\hasplms.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\IntelDH\Intel® Quick Resume Technology Drivers\Elservice.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\internet explorer\iexplore.exe
C:\HP\KBD\KBD.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\DISC\DISCover.exe
C:\Program Files\DISC\DiscUpdMgr.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Documents and Settings\HP_Administrator\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://*.trymedia.com (HKLM)
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} (DDRevision Class) - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
O16 - DPF: {BEA7310D-06C4-4339-A784-DC3804819809} (Photo Upload Plugin Class) - http://images3.pnimedia.com/ProductAssets/costcous/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://mwmus.webex.com/client/v_mywebex-mwm/mywebex/ieatgpc.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CETService - Configura Sverige AB - C:\Program Files\Configura CET Designer\cm2\bin\CETService.exe
O23 - Service: Intel® Quick Resume technology (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel® Quick Resume Technology Drivers\Elservice.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Sentinel HASP License Manager (hasplms) - SafeNet Inc. - C:\WINDOWS\system32\hasplms.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

--
End of file - 14753 bytes

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Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):
    • O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

      O4 - HKLM\..\Run: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode

      O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe

      O4 - HKLM\..\Run: [DMAScheduler] "c:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe"

      O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run

      O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"

      O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"

      O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

      O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"

      O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe

      O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Real\RealPlayer\update\realsched.exe" -osboot

      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

      O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

      O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler

      O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

      O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

      O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

      O4 - Global Startup: Updates From HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    • NOTE**You can research each of those lines >here< and see if you want to keep them or not

      just copy the name between the brackets and paste into the search space

      O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo

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I ran the Eset online scanner last night as I was leaving work.  I figured when I got in in the morning it would be open still with the information from the scan.  It wasn't.  There were no programs open at all.  Not sure what to do, so I'm running the scan again right now.  I'm just not sure what the results were from last night's scan.

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Okay, here is the report from running the Eset Scan today:

 

C:\hp\bin\wbug\HPPavillion_Spring06.exe a variant of Win32/AdInstaller application
D:\I386\APPS\APP02017\src\CompaqPresario_Spring06.exe a variant of Win32/AdInstaller application
D:\I386\APPS\APP02017\src\HPPavillion_Spring06.exe a variant of Win32/AdInstaller application
 

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Hello Podger

Those are setup files on the recovery partition so we will leave them alone and are not a threat

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.

    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.
    Your Emulation drivers are now re-enabled.
:Uninstall ComboFix:
  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png
:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

    Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is

    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

Here is some more reading for you from some of my collegesquoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo

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Thank you so much for your help.  My computer is running great!  I only have one final concern.  I use the audio buttons on my keyboard to control the volume on my speakers and there are usually virtual bars that show up on the screen that show the volume going up and down.  At some point those virtual bars disappeared.  It was either after to combo-fix or the hijack this.  Not sure.  Any ideas?  Thanks again.

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Hello

Might be a setting somewhere or try going to hp web site and download the program for it

Gringo

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Hey Gringo, one last thing.  There is a folder on my desktop that was created by one of the programs (I think CCleaner) called "backups".  Should I keep that folder or delete it?  Thanks.

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