dalidali

Removed OpenCandy but the error message keeps appearing

22 posts in this topic

Hello,

I successfully, or so I think, removed all the Open Candy infections,however this error message keeps popping up when I reboot. It says that some OpenCandy dll is missing.  Why is the system looking for this? I removed it... or did I? Is something still hiding somewhere? Thanks for any suggestions.

post-144867-0-99429100-1378565042_thumb.

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Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, Adobe host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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Hi, I have done what you advised. Here is the log (I wasn't sure if I should attach it or just post it like this, let me know):

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.08.25.06
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16660
dali :: DALI-PC [administrator]
 
8/25/2013 8:41:18 PM
mbam-log-2013-08-25 (20-41-18).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 220252
Time elapsed: 4 minute(s), 31 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 1
HKCU\SOFTWARE\INSTALLCORE (PUP.Optional.InstallCore.A) -> Quarantined and deleted successfully.
 
Registry Values Detected: 1
HKCU\Software\InstallCore|tb (PUP.Optional.InstallCore.A) -> Data: 0GtGtDtCtH1B1T1T1P1StG0KtF1U -> Quarantined and deleted successfully.
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 5
C:\ProgramData\Tarma Installer (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{C049526F-B3EB-4151-9B11-B11F00F53A96} (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\Users\dali\AppData\Roaming\OpenCandy (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\dali\AppData\Roaming\OpenCandy\1A35709783DA4218A2FE68B83EA7B623 (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\dali\AppData\Roaming\OpenCandy\1EBFA24C81B14BEC84A9D73D5EAE140E (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
 
Files Detected: 12
C:\Users\dali\Downloads\PublicTransportSetup.exe (PUP.Optional.Inbox) -> Quarantined and deleted successfully.
C:\Users\dali\Downloads\SetupImgBurn_2.5.7.0.exe (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\dali\Downloads\SocialNetworksSetup (1).exe (PUP.Optional.Inbox) -> Quarantined and deleted successfully.
C:\Users\dali\Downloads\SocialNetworksSetup.exe (PUP.Optional.Inbox) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{C049526F-B3EB-4151-9B11-B11F00F53A96}\Setup.exe (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{C049526F-B3EB-4151-9B11-B11F00F53A96}\Setup.ico (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\ProgramData\Tarma Installer\{C049526F-B3EB-4151-9B11-B11F00F53A96}\_Setup.dll (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
C:\Users\dali\AppData\Roaming\OpenCandy\1A35709783DA4218A2FE68B83EA7B623\SendoriSetupx10403.exe (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\dali\AppData\Roaming\OpenCandy\1EBFA24C81B14BEC84A9D73D5EAE140E\4823.ico (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\dali\AppData\Roaming\OpenCandy\1EBFA24C81B14BEC84A9D73D5EAE140E\AVG Safeguard.exe (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\dali\AppData\Roaming\OpenCandy\1EBFA24C81B14BEC84A9D73D5EAE140E\AVG_Toolbar_CB_ALL_p3v0.exe (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\dali\AppData\Roaming\OpenCandy\1EBFA24C81B14BEC84A9D73D5EAE140E\OCBrowserHelper_1.0.4.106.dll (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
 
ANOTHER ONE ON 8/29
 
Folders Detected: 2
C:\Users\dali\AppData\Roaming\OpenCandy\1EBFA24C81B14BEC84A9D73D5EAE140E (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\dali\AppData\Roaming\OpenCandy (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
 
Files Detected: 1
C:\Users\dali\AppData\Roaming\OpenCandy\1EBFA24C81B14BEC84A9D73D5EAE140E\OCBrowserHelper_1.0.4.106.dll (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
 
                             ANOTHER ONE  FOR 8/25
 
olders Detected: 2
C:\Users\dali\AppData\Roaming\OpenCandy (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\dali\AppData\Roaming\OpenCandy\1EBFA24C81B14BEC84A9D73D5EAE140E (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
 
Files Detected: 3
C:\Users\dali\AppData\Roaming\OpenCandy\1EBFA24C81B14BEC84A9D73D5EAE140E\4823.ico (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\dali\AppData\Roaming\OpenCandy\1EBFA24C81B14BEC84A9D73D5EAE140E\AVG Safeguard.exe (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\dali\AppData\Roaming\OpenCandy\1EBFA24C81B14BEC84A9D73D5EAE140E\OCBrowserHelper_1.0.4.106.dll (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
  
ANOTHER ONE ON
                             
 
ANOTHER ONE ON 8/30
Files Detected: 1
C:\Users\dali\Desktop\Download\emusic_setup_standalone.exe (Adware.BHO) -> Quarantined and deleted successfully.

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oops, I just copied the wrong log.. here it is

 

RogueKiller V8.6.9 _x64_ [sep  3 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
 
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : dali [Admin rights]
Mode : Scan -- Date : 09/08/2013 08:24:08
| ARK || FAK || MBR |
 
¤¤¤ Bad processes : 1 ¤¤¤
[sUSP PATH] CrossLoopService.exe -- C:\Users\dali\AppData\Local\CrossLoop\CrossLoopService.exe [7] -> KILLED [TermProc]
 
¤¤¤ Registry Entries : 6 ¤¤¤
[RUN][sUSP PATH] HKCU\[...]\Run : Google Update ("C:\Users\dali\AppData\Local\Google\Update\GoogleUpdate.exe" /c [7]) -> FOUND
[RUN][sUSP PATH] HKCU\[...]\Run : CrossLoop ("C:\Users\dali\AppData\Local\CrossLoop\CrossLoopConnect.exe" -ap=crossloop -port=5910 -udp=www.CrossLoop.com -webserver=server.crossloop.com -webservice=www.crossloop.com -startup=server  -minimize [7][x][x][x]) -> FOUND
[RUN][sUSP PATH] HKUS\S-1-5-21-1794967967-372989994-3207961994-1000\[...]\Run : Google Update ("C:\Users\dali\AppData\Local\Google\Update\GoogleUpdate.exe" /c [7]) -> FOUND
[RUN][sUSP PATH] HKUS\S-1-5-21-1794967967-372989994-3207961994-1000\[...]\Run : CrossLoop ("C:\Users\dali\AppData\Local\CrossLoop\CrossLoopConnect.exe" -ap=crossloop -port=5910 -udp=www.CrossLoop.com -webserver=server.crossloop.com -webservice=www.crossloop.com -startup=server  -minimize [7][x][x][x]) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
 
¤¤¤ Scheduled tasks : 10 ¤¤¤
[V1][sUSP PATH] GoogleUpdateTaskUserS-1-5-21-1794967967-372989994-3207961994-1000UA.job : C:\Users\dali\AppData\Local\Google\Update\GoogleUpdate.exe - /ua /installsource scheduler [7][x] -> FOUND
[V1][sUSP PATH] GoogleUpdateTaskUserS-1-5-21-1794967967-372989994-3207961994-1000Core.job : C:\Users\dali\AppData\Local\Google\Update\GoogleUpdate.exe - /c [7] -> FOUND
[V2][sUSP PATH] Google Updater and Installer : C:\Users\dali\AppData\Local\Google\Update\GoogleUpdate.exe - /c [7] -> FOUND
[V2][sUSP PATH] GoogleUpdateTaskUserS-1-5-21-1794967967-372989994-3207961994-1000Core : C:\Users\dali\AppData\Local\Google\Update\GoogleUpdate.exe - /c [7] -> FOUND
[V2][sUSP PATH] GoogleUpdateTaskUserS-1-5-21-1794967967-372989994-3207961994-1000UA : C:\Users\dali\AppData\Local\Google\Update\GoogleUpdate.exe - /ua /installsource scheduler [7][x] -> FOUND
[V2][sUSP PATH] OpenCandyHelperRun1E25395FBC654828A553DE9D80C09BEE : C:\windows\system32\rundll32.exe - "C:\Users\dali\AppData\Roaming\OpenCandy\1EBFA24C81B14BEC84A9D73D5EAE140E\OCBrowserHelper_1.0.4.106.dll",_OCRestartDll@16 [-][x][x] -> FOUND
 
¤¤¤ Startup Entries : 0 ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ Particular Files / Folders: ¤¤¤
 
¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤
 
¤¤¤ External Hives: ¤¤¤
 
¤¤¤ Infection :  ¤¤¤
 
¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts
 
 
ÿþ1
 
¤¤¤ MBR Check: ¤¤¤
 
+++++ PhysicalDrive0: SAMSUNG HN-M500MBB +++++
--- User ---
[MBR] 791fa9f763399648f6220099b008805e
[bSP] 6d8fdf2b3a7e9f7c8c60afaf7b632449 : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 15000 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 30926848 | Size: 461838 Mo
User = LL1 ... OK!
User = LL2 ... OK!
 
Finished : << RKreport[0]_S_09082013_082408.txt >>

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Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

[V2][sUSP PATH] OpenCandyHelperRun1E25395FBC654828A553DE9D80C09BEE : C:\windows\system32\rundll32.exe - "C:\Users\dali\AppData\Roaming\OpenCandy\1EBFA24C81B14BEC84A9D73D5EAE140E\OCBrowserHelper_1.0.4.106.dll",_OCRestartDll@16 [-][x][x] -> FOUND

Now click Delete on the right hand column under Options

-------------

Then.........

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review.
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

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I scanned with adw and here is the log

 

 

 AdwCleaner v3.003 - Report created 08/09/2013 at 10:59:15
# Updated 07/09/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : dali - DALI-PC
# Running from : C:\Users\dali\Downloads\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
File Found : C:\END
File Found : C:\Users\dali\AppData\Roaming\Mozilla\Firefox\Profiles\9serl3gi.default\searchplugins\Conduit.xml
Folder Found : C:\Users\dali\AppData\Roaming\Mozilla\Firefox\Profiles\9serl3gi.default\Extensions\{f0af464e-5167-45cf-9cf0-66b396d1918c}
Folder Found C:\Program Files (x86)\Conduit
Folder Found C:\Program Files (x86)\SearchProtect
Folder Found C:\Users\dali\AppData\Local\Conduit
Folder Found C:\Users\dali\AppData\Local\cre
Folder Found C:\Users\dali\AppData\Local\Temp\CT3287805
Folder Found C:\Users\dali\AppData\LocalLow\Conduit
Folder Found C:\Users\dali\AppData\Roaming\Mozilla\Firefox\Profiles\9serl3gi.default\CT3287805
Folder Found C:\Users\dali\AppData\Roaming\SearchProtect
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Found : HKCU\Software\AppDataLow\Software\Conduit
Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Found : HKCU\Software\AppDataLow\Software\Crossrider
Key Found : HKCU\Software\AppDataLow\Software\SmartBar
Key Found : HKCU\Software\AppDataLow\Software\visualbee
Key Found : HKCU\Software\Conduit
Key Found : HKCU\Software\SearchProtect
Key Found : HKCU\Software\wscontb
Key Found : [x64] HKCU\Software\Conduit
Key Found : [x64] HKCU\Software\SearchProtect
Key Found : [x64] HKCU\Software\wscontb
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT2790392
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3287805
Key Found : HKLM\Software\Conduit
Key Found : HKLM\Software\SearchProtect
Value Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [ConduitFloatingPlugin_eihlgbnhhkigaajnpjohgjldcmdhjiol]
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16660
 
 
-\\ Mozilla Firefox v20.0.1 (en-US)
 
[ File : C:\Users\dali\AppData\Roaming\Mozilla\Firefox\Profiles\9serl3gi.default\prefs.js ]
 
Line Found : user_pref("CT3287805.FF19Solved", "true");
Line Found : user_pref("CT3287805.UserID", "UN26331024792439132");
Line Found : user_pref("CT3287805.browser.search.defaultthis.engineName", "true");
Line Found : user_pref("CT3287805.fullUserID", "UN26331024792439132.IN.20130902171523");
Line Found : user_pref("CT3287805.installDate", "02/09/2013 17:15:25");
 
 
 
this is the final log for the killer scan
 
 
RogueKiller V8.6.9 _x64_ [sep  3 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
 
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : dali [Admin rights]
Mode : Scan -- Date : 09/08/2013 10:54:31
| ARK || FAK || MBR |
 
¤¤¤ Bad processes : 0 ¤¤¤
 
¤¤¤ Registry Entries : 6 ¤¤¤
[RUN][sUSP PATH] HKCU\[...]\Run : Google Update ("C:\Users\dali\AppData\Local\Google\Update\GoogleUpdate.exe" /c [7]) -> FOUND
[RUN][sUSP PATH] HKCU\[...]\Run : CrossLoop ("C:\Users\dali\AppData\Local\CrossLoop\CrossLoopConnect.exe" -ap=crossloop -port=5910 -udp=www.CrossLoop.com -webserver=server.crossloop.com -webservice=www.crossloop.com -startup=server  -minimize [7][x][x][x]) -> FOUND
[RUN][sUSP PATH] HKUS\S-1-5-21-1794967967-372989994-3207961994-1000\[...]\Run : Google Update ("C:\Users\dali\AppData\Local\Google\Update\GoogleUpdate.exe" /c [7]) -> FOUND
[RUN][sUSP PATH] HKUS\S-1-5-21-1794967967-372989994-3207961994-1000\[...]\Run : CrossLoop ("C:\Users\dali\AppData\Local\CrossLoop\CrossLoopConnect.exe" -ap=crossloop -port=5910 -udp=www.CrossLoop.com -webserver=server.crossloop.com -webservice=www.crossloop.com -startup=server  -minimize [7][x][x][x]) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
 
¤¤¤ Scheduled tasks : 5 ¤¤¤
[V1][sUSP PATH] GoogleUpdateTaskUserS-1-5-21-1794967967-372989994-3207961994-1000UA.job : C:\Users\dali\AppData\Local\Google\Update\GoogleUpdate.exe - /ua /installsource scheduler [7][x] -> FOUND
[V1][sUSP PATH] GoogleUpdateTaskUserS-1-5-21-1794967967-372989994-3207961994-1000Core.job : C:\Users\dali\AppData\Local\Google\Update\GoogleUpdate.exe - /c [7] -> FOUND
[V2][sUSP PATH] Google Updater and Installer : C:\Users\dali\AppData\Local\Google\Update\GoogleUpdate.exe - /c [7] -> FOUND
[V2][sUSP PATH] GoogleUpdateTaskUserS-1-5-21-1794967967-372989994-3207961994-1000Core : C:\Users\dali\AppData\Local\Google\Update\GoogleUpdate.exe - /c [7] -> FOUND
[V2][sUSP PATH] GoogleUpdateTaskUserS-1-5-21-1794967967-372989994-3207961994-1000UA : C:\Users\dali\AppData\Local\Google\Update\GoogleUpdate.exe - /ua /installsource scheduler [7][x] -> FOUND
 
¤¤¤ Startup Entries : 0 ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ Particular Files / Folders: ¤¤¤
 
¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤
 
¤¤¤ External Hives: ¤¤¤
 
¤¤¤ Infection :  ¤¤¤
 
¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts
 
 
ÿþ1
 
¤¤¤ MBR Check: ¤¤¤
 
+++++ PhysicalDrive0: SAMSUNG HN-M500MBB +++++
--- User ---
[MBR] 791fa9f763399648f6220099b008805e
[bSP] 6d8fdf2b3a7e9f7c8c60afaf7b632449 : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 15000 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 30926848 | Size: 461838 Mo
User = LL1 ... OK!
User = LL2 ... OK!
 
Finished : << RKreport[0]_S_09082013_105431.txt >>
RKreport[0]_D_09082013_105135.txt;RKreport[0]_S_09082013_082408.txt;RKreport[0]_S_09082013_104628.txt
 
 
 
thanks

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I did not click clean on ADW. should I? anything I need not remove... just waiting for your response. thanks

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I missed that....Yes clean it up...it's all adware/spyware.

MrC

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Hi,,

the scan from malawarebytes found nothing. What should I do with the quarantined object? should this stuff be removed from these programs that find these problems? 

Also,  I have a couple of questions regarding virus programs and I don't know if you would be the person to ask. Let me know.

thanks for your help and patience. ciao

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First, we'll clean up all the tools and logs when we're done.

I'll also give you tips on keeping the computer safe.

Now how is it and if it's OK........

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
MrC

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Ok,

here it is

 Results of screen317's Security Check version 0.99.73  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2013   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Secunia PSI (3.0.0.6001)   
 Malwarebytes Anti-Malware version 1.75.0.1300  
 TuneUp Utilities 2011   
 TuneUp Utilities Language Pack (en-US) 
 TuneUp Utilities 2011   
 Java 7 Update 25  
 Adobe Flash Player 11.8.800.94  
 Adobe Reader XI  
 Mozilla Firefox 20.0.1 Firefox out of Date!  
 Google Chrome 29.0.1547.62  
 Google Chrome 29.0.1547.66  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 AVG avgwdsvc.exe 
 Malwarebytes' Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log`````````````````````` 

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Looks Good...just check Firefox for an update if available:

Mozilla Firefox 20.0.1 Firefox out of Date!

~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

If you used FRST:
Download the fixlist.txt to the same folder as FRST.
Run FRST and click Fix only once and wait
That will delete the quarantine folder created by FRST.

-----------------------------

Please download OTC to your desktop.
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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Hi,

I did not use those two things you mentioned.  The other tech who helped me a bit and then just dropped out of sight before finishing the job asked me to use ADW,  CCLEANER, OCC CLEAN UP TOOL,  MICROSOFT FIXIT   OTL.  I also used the tools you suggested. 

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 ADWcleaner...as it states in my instructions.....run it and click uninstall

 

 CCLEANER is a program to clean out temp files

Here's a Tutorial if needed.

You may want to uncheck "cookies" and please stay away from the registry cleaner.

If you want to uninstall it, it should be listed in your add/remove programs

 

 OCC CLEAN UP TOOL...I don't know what that is

 

MICROSOFT FIXIT  .........just delete it

 

OTL....run it and click the Cleanup button.

 

MrC

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I did all you suggested.  Do I delete the quarantine from Malawarebytes?

 

Just your opinion. Is it bad to have more than one antivirus? is Microsoft antivirus better than AVG? 

 

Thanks again for all you have done. best wishes to you

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I did all you suggested.  Do I delete the quarantine from Malawarebytes?

 

If you like you can delete them/it

 

Just your opinion. Is it bad to have more than one antivirus? 

 

Yes it is, you only need one. 2 AVs on the system only cause conflicts and won't give you double protection!

 

is Microsoft antivirus better than AVG?

 

It's hard for me to say, I like MSE

 


 

MrC

 

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Glad we could help. :)

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