Katracho93 Posted March 26, 2014 ID:808473 Share Posted March 26, 2014 My Malwarebytes won't launch open for some reason. I even updated my Malwarebytes to its newer version and still nothing. While installing the newer version, a lot errors would appear in the screen. What can I do? Link to post Share on other sites More sharing options...
Firefox Posted March 26, 2014 ID:808478 Share Posted March 26, 2014 Sorry you are having problems with Malwarebytes.Can you provide us with the exact errors you were getting?In the meantime you may try a clean install of Malwarebytes and see if that works....For a clean install please follow the instructions listed HERE Link to post Share on other sites More sharing options...
Katracho93 Posted March 26, 2014 Author ID:808521 Share Posted March 26, 2014 Sorry you are having problems with Malwarebytes.Can you provide us with the exact errors you were getting?In the meantime you may try a clean install of Malwarebytes and see if that works....For a clean install please follow the instructions listed HEREThis is what appears. Link to post Share on other sites More sharing options...
Firefox Posted March 26, 2014 ID:808523 Share Posted March 26, 2014 Did you try the clean install? Lets get some logs to see if we can find out what's going on, and so they can be reviewed by the team... STEP 1 NOTE: If you are using Windows 8 skip the DDS Logs and continue to step 2.. Please run the DDS scanner and send back both logs as attachments to your next reply. Download DDS from one of the locations below and save it to your Desktop: dds.scr dds.com Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it. How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed. Then double click dds.scr or dds.com to run the tool. Click the Run button if prompted with an Open File - Security Warning dialog box. A black DOS console should open and run for a moment.When done, DDS will open two (2) logs:DDS.txtAttach.txtSave both reports to your desktopPlease include both of the following logs in your next reply as an attachment: DDS.txt and Attach.txtYou can ignore the note about zipping the Attach.txt file and just post it or attach it.STEP 2 Please run mbam-check and send back the log as an attachment to your next reply.Download mbam-check.exe from HERE and save it to your desktopDouble-click on mbam-check.exe to run it, it should then open a log filePlease do not copy and paste the entire contents of the log into your next post; instead please attach to your next reply the CheckResults.txt log file which should now be located on your desktop.STEP 3 Please run the FRST tool and send back both logs as attachments to your next reply. Download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system - that will be the right version.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your next reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your next reply. Link to post Share on other sites More sharing options...
Katracho93 Posted March 26, 2014 Author ID:808524 Share Posted March 26, 2014 Cleaning it right now.Edit: yes, it worked Link to post Share on other sites More sharing options...
Firefox Posted March 26, 2014 ID:808538 Share Posted March 26, 2014 Cleaning it right now. Edit: yes, it worked So there is no confusion, are you saying that your Malwarebytes is now working correctly? Link to post Share on other sites More sharing options...
Katracho93 Posted March 26, 2014 Author ID:808542 Share Posted March 26, 2014 So there is no confusion, are you saying that your Malwarebytes is now working correctly?Yes, Malwarebytes is working now. Link to post Share on other sites More sharing options...
Firefox Posted March 26, 2014 ID:808560 Share Posted March 26, 2014 Great, I am glad its now working for you.... should you encounter any other issues don't hesitate to ask. Link to post Share on other sites More sharing options...
Katracho93 Posted March 26, 2014 Author ID:808590 Share Posted March 26, 2014 Great, I am glad its now working for you.... should you encounter any other issues don't hesitate to ask.Okay that fine, thanks for your help Link to post Share on other sites More sharing options...
Firefox Posted March 26, 2014 ID:808724 Share Posted March 26, 2014 Link to post Share on other sites More sharing options...
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