BJKoch Posted April 6, 2014 ID:814541 Share Posted April 6, 2014 Hello. I believe my browser is being hijacked by gys.coredriver.net. I've unsuccessfully tried Malwarebytes 2.0, Spybot and the Windows malicious software tool. The log files from dds.scr are attached. Thanks in advance for your assistance.attach.txtdds.txt Link to post Share on other sites More sharing options...
Staff gringo_pr Posted April 12, 2014 Staff ID:817399 Share Posted April 12, 2014 Hello BJKoch I would like to welcome you to the Malware Removal section of the forum. Around here they call me Gringo and I will be glad to help you with your malware problems. Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster. NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions. These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one. -AdwCleaner- Please download AdwCleaner by Xplode onto your desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click on Scan.After the scan is complete click on "Clean"Confirm each time with Ok.Your computer will be rebooted automatically. A text file will open after the restart.Please post the content of that logfile with your next answer.You can find the logfile at C:\AdwCleaner[s1].txt as well.-Junkware-Removal-Tool- Please download Junkware Removal Tool to your desktop.Shut down your protection software now to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".The tool will open and start scanning your system.Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved to your desktop and will automatically open.Post the contents of JRT.txt into your next message.When they are complete let me have the two reports and let me know how things are running. Gringo Link to post Share on other sites More sharing options...
Staff gringo_pr Posted April 15, 2014 Staff ID:818543 Share Posted April 15, 2014 Hello 48 Hour bump It has been more than 48 hours since my last post.do you still need help with this?do you need more time?are you having problems following my instructions?if after 48hrs you have not replied to this thread then it will have to be closed!Gringo Link to post Share on other sites More sharing options...
BJKoch Posted April 15, 2014 Author ID:818622 Share Posted April 15, 2014 Hello. The AdwCleaner log is pasted below. I will paste the JRT log in a separate reply, as pasting them both into one reply made the post too long. I'm not sure this is obvious from the JRT log, but that process rebooted the PC midstream after reporting a module error. After rebooting, JRT returned to a blank command window with a blinking cursor. We ran it 3 times because we thought we'd done something wrong. We just closed the command window the first two times, and no log files were produced. The third time, we pressed a key and the JRT process resumed, completed successfully and produced the log file attached. The browser is still hijacked. # AdwCleaner v3.023 - Report created 13/04/2014 at 14:15:57# Updated 01/04/2014 by Xplode# Operating System : Windows 7 Home Premium Service Pack 1 (32 bits)# Username : Family - FAMILY-PC# Running from : C:\Users\Family\Desktop\AdwCleaner.exe# Option : Clean ***** [ Services ] ***** ***** [ Files / Folders ] ***** [#] Folder Deleted : C:\ProgramData\Browser ManagerFolder Deleted : C:\ProgramData\VisualBeeFolder Deleted : C:\Program Files\ConduitFolder Deleted : C:\Program Files\fassurunFolder Deleted : C:\Program Files\KeyDownloadFolder Deleted : C:\Program Files\Web ProtectFolder Deleted : C:\Windows\system32\AI_RecycleBinFolder Deleted : C:\Users\Family\AppData\Local\emazeFolder Deleted : C:\Users\Family\AppData\Local\iacFolder Deleted : C:\Users\Family\AppData\Local\vghdFolder Deleted : C:\Users\Family\AppData\Roaming\ValueAppsFolder Deleted : C:\Users\Family\AppData\Roaming\vghdFile Deleted : C:\Users\Family\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_fastcontent.conduit.com_0.localstorageFile Deleted : C:\Users\Family\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_fastcontent.conduit.com_0.localstorage-journalFile Deleted : C:\Users\Family\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_storage.conduit.com_0.localstorageFile Deleted : C:\Users\Family\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_storage.conduit.com_0.localstorage-journalFile Deleted : C:\Windows\Tasks\SaveSense.jobFile Deleted : C:\Windows\System32\Tasks\SaveSense ***** [ Shortcuts ] ***** ***** [ Registry ] ***** [#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{4DF03ACF-694B-499C-A36B-F35DBD89449F}[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{4DF03ACF-694B-499C-A36B-F35DBD89449F}[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{58BC345B-F51C-4317-9EF6-E7493B575818}Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\conduit.comKey Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioCDGrabber2.DLLKey Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioCompress3.DLLKey Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioFile3.DLLKey Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioFormatSettings3.DLLKey Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbhoKey Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancsKey Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCSKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bitguard.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bprotect.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browsemngr.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserdefender.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browsermngr.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserprotect.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bundlesweetimsetup.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\cltmngsvc.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\delta babylon.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\delta tb.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\delta2.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltainstaller.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltasetup.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltatb.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltatb_2501-c733154b.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iminentsetup.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\sweetimsetup.exeKey Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\tbdelta.exetoolbar783881609.exeValue Deleted : HKLM\SYSTEM\ControlSet001\Control\Session Manager\AppCertDlls [x64]Value Deleted : HKLM\SYSTEM\ControlSet002\Control\Session Manager\AppCertDlls [x64]Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}Key Deleted : HKLM\SOFTWARE\Classes\AppID\{5E50AE1D-BC76-418B-94C4-EFEAC0CEF80C}Key Deleted : HKLM\SOFTWARE\Classes\AppID\{F54A0D21-6A53-460C-8301-C694EC9E1033}Key Deleted : HKLM\SOFTWARE\Classes\AppID\{F7BCCFD4-2FA6-477D-A1B0-EF7500B3C49E}Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F14321-8FED-4CBC-B01A-4B57FC199062}Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2C6F7E96-73BC-47A5-9F51-B67F0BAFE24D}Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{35B8892D-C3FB-4D88-990D-31DB2EBD72BD}Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4C58EB04-7B72-4D3D-A36E-66167A99BC31}Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4EE0B011-604C-47F3-8F2B-39F79640B85E}Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5EB0259D-AB79-4AE6-A6E6-24FFE21C3DA4}Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CADAF6BE-BF50-4669-8BFD-C27BD4E6181B}Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CD5175E2-7CC1-418C-B66C-0AB95DAD4103}Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2BEF239C-752E-4001-8048-F256E0D8CD93}Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3F607E46-0D3C-4442-B1DE-DE7FA4768F5C}Key Deleted : HKLM\SOFTWARE\Classes\Interface\{49C00A51-6E59-41FE-B3FA-2D2157FAD67B}Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6DFF5DBA-AE3A-46DB-B301-ECFFC6DB2982}Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DE34CD67-F1C8-4001-9A23-B8A68F63F377}Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FE0273D1-99DF-4AC0-87D5-1371C6271785}Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{43B4B831-F41F-4F73-8F14-4FFF0BA75B1B}Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{6C9945B7-1D19-46CB-88C0-45A24DF6CD6E}Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{84B9B044-17C0-48FB-A300-C9747D5DF29C}Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{93E3D79C-0786-48FF-9329-93BC9F6DC2B3}Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]Key Deleted : HKCU\Software\ConduitKey Deleted : HKCU\Software\installedbrowserextensionsKey Deleted : HKCU\Software\simplytechKey Deleted : HKCU\Software\SoftwareUpdaterKey Deleted : HKCU\Software\visualbeeKey Deleted : HKCU\Software\YahooPartnerToolbarKey Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}Key Deleted : HKCU\Software\AppDataLow\Software\ConduitKey Deleted : HKCU\Software\AppDataLow\Software\simplytechKey Deleted : HKLM\Software\{1146AC44-2F03-4431-B4FD-889BC837521F}Key Deleted : HKLM\Software\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}Key Deleted : HKLM\Software\{6791A2F3-FC80-475C-A002-C014AF797E9C}Key Deleted : HKLM\Software\ConduitKey Deleted : HKLM\Software\installedbrowserextensionsKey Deleted : HKLM\Software\visualbeeKey Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4 ***** [ Browsers ] ***** -\\ Internet Explorer v11.0.9600.16521 -\\ Google Chrome v33.0.1750.154 [ File : C:\Users\Family\AppData\Local\Google\Chrome\User Data\Default\preferences ] ************************* AdwCleaner[R0].txt - [9718 octets] - [13/04/2014 13:26:41]AdwCleaner[s0].txt - [9835 octets] - [13/04/2014 14:15:57] ########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [9895 octets] ########## Link to post Share on other 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BJKoch Posted April 15, 2014 Author ID:818624 Share Posted April 15, 2014 Here is the JRT log file. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Junkware Removal Tool (JRT) by ThisisuVersion: 6.1.3 (03.23.2014:1)OS: Windows 7 Home Premium x86Ran by Family on Mon 04/14/2014 at 17:39:04.37~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services ~~~ Registry Values ~~~ Registry Keys Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistpluginSuccessfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin.1Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{5a1d0d31-749c-4186-a295-4106e6e7b26a} ~~~ Files ~~~ Folders Successfully deleted: [Folder] "C:\Users\Family\AppData\Roaming\getrighttogo"Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{00293448-70A3-4E1F-AFCD-4A1E6BC34911}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{009B40B6-FA15-461E-BBB8-2E4B7F86583F}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{00DEB279-D122-41C1-B30A-94FAD985FB95}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{015D58B2-9892-46A8-B076-F93EBEB1A1F1}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{02108C3E-3D28-4294-8746-3DBEF9FC3F3A}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{027F7D04-6F1A-4477-B6CD-73463A4D552C}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{033E8DF5-0263-43ED-8FCF-9D3347284DF9}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{03727A78-3072-4BA6-AA67-539379E99D61}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{039E429C-48BE-41E0-B758-F2FB15169EF1}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{03AC99F2-66E7-479C-9C55-F6D7D9808BB2}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{03B4C7D2-3EEC-41BD-B022-054018978BBC}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{03C4322A-D339-47AA-922F-CE10FC81D7AE}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{03FDE52D-48C1-4BEA-8566-9F44A7AD6F58}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{040EA3B4-DB33-4B78-9214-950814EC37B9}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{042D8372-9DF8-42BE-8A5E-010C4B93877D}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{047BA39E-7AE9-4ED9-A875-89D43AB1497A}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{04CDC0E6-515A-4462-9CAB-DCB479468054}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{04D7A7FA-CC7B-41F6-81C0-07143AA5C06C}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{04DF36DF-F71E-417B-ADAE-6C764032C336}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{04E5A811-D542-4D70-9C94-E2483A3179A1}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{05802A85-996E-4F0D-931C-EC4D947783CF}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{068FF3DA-69A4-4F76-905A-202DFD616145}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{06AB28EF-F1E8-4820-B2AF-FF5E0643A4D5}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{06C94F23-B182-456D-BB30-C35171701887}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{06DAF961-94FE-43BD-BF2E-50BB9E4302BD}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{072D18E7-9A18-4F8A-BE07-D9949E43F3A1}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{07D0AF5C-FF6D-4F9E-8DC3-7E8AE76B2432}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{08244320-DAF2-4C4C-8E87-6559E799B9D6}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{090BB1E1-71EF-4455-A801-B8C3B832EF36}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{096343C6-8CE8-4078-92A5-DF3D18D12877}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0A39F7B0-13D3-4799-9DD4-6F208AD43927}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0A438926-11DC-4FBC-9194-365555004123}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0B01E569-0C96-46D4-A1F3-C30582E4C2F4}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0B22E693-2BDB-448E-AC0B-AF1285FDFEAF}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0B3E88BB-CEAB-4CA9-8181-AC51D83CDC06}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0BA043F6-CF11-47EF-9A94-5398A0EF9AC4}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0BA418A7-67CB-4361-9D1C-FF3A42188CC6}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0BBCB190-365C-47A4-A566-AD8571672018}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0BC71ACD-CA3E-441A-9C09-672437E7ECB1}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0C67B497-529B-4598-96D4-CAA120C7C6D7}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0CA25317-7265-4D43-B860-E25B251D2F67}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0CD45C6B-6C03-4DB8-994C-6E3D658DD9D1}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0DC79BEC-1A67-4B7D-A2A2-2517691E304C}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0DD48064-979D-48A5-8B49-7040BEE413AC}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0E421327-1B4B-407E-B2A7-1B39FF966C8B}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{1038D8C4-5917-4C4B-B25B-2F6B567347FD}Successfully deleted: [Empty Folder] 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C:\Users\Family\appdata\local\{FE40033D-BE45-4ED8-A779-47928645278D}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FECA5EB6-D393-4FED-AF46-E5EE8476DC17}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FED121D3-FB71-482B-9E42-6729E2D1D6C9}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FF25EF6A-93F5-45F7-97F4-96FECF373C85}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FF6D786C-F23E-49FD-AEE9-9DC0D667B453}Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FFA53D1F-21BA-4D75-A0F2-68CA53B28C70} ~~~ Chrome Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Policies\Google [blacklisted Policy] ~~~ Event Viewer Logs were cleared ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Scan was completed on Mon 04/14/2014 at 17:42:27.56Computer was rebootedEnd of JRT log~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Link to post Share on other sites More sharing 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Staff gringo_pr Posted April 16, 2014 Staff ID:819136 Share Posted April 16, 2014 Hello BJKoch I Would like you to do the following. Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them. Run Combofix: You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this) Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here< Combofix may need to reboot your computer more than once to do its job this is normal. You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.Link 1 Link 2 Link 3 1. Close any open browsers or any other programs that are open. 2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Double click on combofix.exe & follow the prompts. When finished, it will produce a report for you. Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer "information and logs"In your next post I need the followingLog from Combofixlet me know of any problems you may have hadHow is the computer doing now?Gringo Link to post Share on other sites More sharing options...
BJKoch Posted April 19, 2014 Author ID:820699 Share Posted April 19, 2014 Thanks so much for your assistance. And thanks for your patience. The Combofix log is below. The browser does not appear to be hijacked anymore, yay! ComboFix 14-04-17.01 - Family 04/18/2014 18:26:08.1.2 - x86Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3582.2198 [GMT -7:00]Running from: c:\users\Family\Desktop\ComboFix.exeAV: Norton Internet Security *Enabled/Updated* {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}FW: Norton Internet Security *Enabled* {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}SP: Norton Internet Security *Enabled/Updated* {631E4324-D31C-783F-EC5C-35AD42B18466}SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}..((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))..c:\users\Family\AppData\Local\Microsoft\Windows\Temporary Internet Files\fassurun_ielsc:\users\Family\AppData\Local\Temp\AFF1.tmp\F_IN_BOX.dllc:\users\Family\AppData\Roaming\Microsoft\~DFK4c0faec4.tmpc:\users\Family\AppData\Roaming\Microsoft\~DFK4c2d8027.tmpc:\users\Family\AppData\Roaming\Microsoft\1eaadjc.dllc:\users\Family\AppData\Roaming\Microsoft\bass.dllc:\users\Family\AppData\Roaming\Microsoft\kfgresk.dllc:\users\Family\AppData\Roaming\Microsoft\mjcriu.dllc:\users\Family\AppData\Roaming\Microsoft\peaadje.dllc:\users\Family\AppData\Roaming\Microsoft\qwadjb.dllc:\users\Family\AppData\Roaming\Microsoft\rsaadjd.dllc:\users\Family\GoToAssistDownloadHelper.exec:\windows\system32\tmp5678.tmp..((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))..-------\Service_NPF..((((((((((((((((((((((((( Files Created from 2014-03-19 to 2014-04-19 )))))))))))))))))))))))))))))))..2014-04-13 23:34 . 2014-04-13 23:34 -------- d-----w- c:\windows\ERUNT2014-04-13 20:26 . 2014-04-13 21:16 -------- d-----w- C:\AdwCleaner2014-04-11 00:18 . 2014-03-31 00:13 2724864 ----a-w- c:\windows\system32\mshtml.tlb2014-04-05 17:31 . 2014-04-11 00:40 107736 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys2014-04-05 17:28 . 2014-04-05 17:29 -------- d-----w- c:\program files\Malwarebytes Anti-Malware2014-04-05 17:28 . 2014-04-05 17:28 -------- d-----w- c:\programdata\Malwarebytes2014-04-05 17:28 . 2014-04-03 16:51 51416 ----a-w- c:\windows\system32\drivers\mwac.sys2014-04-05 17:28 . 2014-04-03 16:51 73432 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys2014-04-05 17:28 . 2014-04-03 16:50 23256 ----a-w- c:\windows\system32\drivers\mbam.sys2014-04-04 23:27 . 2012-08-23 14:44 14848 ----a-w- c:\windows\system32\drivers\rdpvideominiport.sys2014-04-04 23:27 . 2012-08-23 13:52 12800 ----a-w- c:\windows\system32\RdpGroupPolicyExtension.dll2014-04-04 23:27 . 2012-08-23 14:48 221184 ----a-w- c:\windows\system32\rdpudd.dll2014-04-04 23:27 . 2012-08-23 11:12 192000 ----a-w- c:\windows\system32\rdpendp_winip.dll2014-04-04 23:27 . 2012-08-23 10:08 2739712 ----a-w- c:\windows\system32\rdpcorets.dll2014-04-04 23:21 . 2013-10-01 23:45 32256 ----a-w- c:\windows\system32\TsUsbGDCoInstaller.dll2014-04-04 23:21 . 2013-10-02 00:32 12800 ----a-w- c:\windows\system32\TsUsbRedirectionGroupPolicyControl.exe2014-04-04 23:21 . 2013-10-02 00:42 49152 ----a-w- c:\windows\system32\drivers\TsUsbFlt.sys2014-04-04 23:21 . 2013-10-02 00:30 14336 ----a-w- c:\windows\system32\TsUsbRedirectionGroupPolicyExtension.dll2014-04-04 23:21 . 2013-10-02 00:14 50176 ----a-w- c:\windows\system32\MsRdpWebAccess.dll2014-04-04 23:21 . 2013-10-02 00:14 17920 ----a-w- c:\windows\system32\wksprtPS.dll2014-04-04 23:21 . 2013-10-01 23:58 53248 ----a-w- c:\windows\system32\tsgqec.dll2014-04-04 23:21 . 2013-10-01 23:08 855552 ----a-w- c:\windows\system32\rdvidcrl.dll2014-04-04 23:21 . 2013-10-01 23:00 76288 ----a-w- c:\windows\system32\TSWbPrxy.exe2014-04-04 23:21 . 2013-10-01 22:53 350208 ----a-w- c:\windows\system32\wksprt.exe2014-04-04 23:21 . 2013-10-01 22:34 1068544 ----a-w- c:\windows\system32\mstsc.exe2014-04-04 23:21 . 2013-10-01 20:55 5698048 ----a-w- c:\windows\system32\mstscax.dll2014-04-04 23:09 . 2014-04-04 23:09 -------- d-----w- c:\windows\Migration2014-04-04 23:02 . 2012-07-26 02:33 66560 ----a-w- c:\windows\system32\drivers\WUDFPf.sys2014-04-04 23:02 . 2012-07-26 02:32 155136 ----a-w- c:\windows\system32\drivers\WUDFRd.sys2014-04-04 23:02 . 2012-07-26 03:20 73216 ----a-w- c:\windows\system32\WUDFSvc.dll2014-04-04 23:02 . 2012-07-26 03:20 172032 ----a-w- c:\windows\system32\WUDFPlatform.dll2014-04-04 23:02 . 2012-07-26 03:21 196608 ----a-w- c:\windows\system32\WUDFHost.exe2014-04-04 23:02 . 2012-07-26 03:20 613888 ----a-w- c:\windows\system32\WUDFx.dll2014-04-04 23:02 . 2012-07-26 03:20 38912 ----a-w- c:\windows\system32\WUDFCoinstaller.dll2014-04-04 23:00 . 2013-05-10 04:56 12625408 ----a-w- c:\windows\system32\wmploc.DLL2014-04-04 23:00 . 2013-05-10 03:48 164864 ----a-w- c:\program files\Windows Media Player\wmplayer.exe2014-04-04 22:55 . 2012-11-22 04:45 626688 ----a-w- c:\windows\system32\usp10.dll2014-04-04 22:55 . 2012-08-22 17:16 712048 ----a-w- c:\windows\system32\drivers\ndis.sys2014-04-04 22:55 . 2012-07-04 19:45 33280 ----a-w- c:\windows\system32\drivers\RNDISMP.sys2014-04-04 22:55 . 2013-11-23 18:26 417792 ----a-w- c:\windows\system32\WMPhoto.dll2014-04-04 22:55 . 2013-10-04 01:56 1796096 ----a-w- c:\windows\system32\authui.dll2014-04-04 22:55 . 2013-10-04 01:58 152576 ----a-w- c:\windows\system32\SmartcardCredentialProvider.dll2014-04-04 22:55 . 2013-10-04 01:56 168960 ----a-w- c:\windows\system32\credui.dll2014-04-04 22:54 . 2012-10-03 16:42 156672 ----a-w- c:\windows\system32\ncsi.dll2014-04-04 22:54 . 2012-10-03 16:42 52224 ----a-w- c:\windows\system32\nlaapi.dll2014-04-04 22:54 . 2012-10-03 16:42 242176 ----a-w- c:\windows\system32\nlasvc.dll2014-04-04 22:54 . 2012-10-03 16:42 18944 ----a-w- c:\windows\system32\netevent.dll2014-04-04 22:54 . 2012-10-03 16:42 175104 ----a-w- c:\windows\system32\netcorehc.dll2014-04-04 22:54 . 2012-10-03 16:40 499712 ----a-w- c:\windows\system32\iphlpsvc.dll2014-04-04 22:54 . 2012-10-03 15:21 35328 ----a-w- c:\windows\system32\drivers\tcpipreg.sys2014-04-04 22:54 . 2013-10-30 02:19 301568 ----a-w- c:\windows\system32\msieftp.dll2014-04-04 22:52 . 2012-10-09 17:40 44032 ----a-w- c:\windows\system32\dhcpcsvc6.dll2014-04-04 22:52 . 2012-10-09 17:40 193536 ----a-w- c:\windows\system32\dhcpcore6.dll2014-04-04 22:52 . 2013-08-05 01:56 133056 ----a-w- c:\windows\system32\drivers\ataport.sys2014-04-04 22:52 . 2013-01-24 04:47 196328 ----a-w- c:\windows\system32\drivers\fvevol.sys2014-04-04 22:50 . 2014-02-04 02:04 1230336 ----a-w- c:\windows\system32\WindowsCodecs.dll2014-04-04 22:49 . 2012-08-21 20:12 245760 ----a-w- c:\windows\system32\OxpsConverter.exe2014-04-04 22:49 . 2012-05-04 09:59 514560 ----a-w- c:\windows\system32\qdvd.dll2014-04-04 22:49 . 2013-05-10 03:20 24576 ----a-w- c:\windows\system32\cryptdlg.dll2014-04-04 22:33 . 2013-12-04 01:54 594944 ----a-w- c:\windows\system32\RMActivate_isv.exe2014-04-04 22:33 . 2013-12-04 02:03 87040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll2014-04-04 22:33 . 2013-12-04 02:03 87040 ----a-w- c:\windows\system32\secproc_ssp.dll2014-04-04 22:33 . 2013-12-04 02:03 423936 ----a-w- c:\windows\system32\secproc_isv.dll2014-04-04 22:33 . 2013-12-04 02:03 428032 ----a-w- c:\windows\system32\secproc.dll2014-04-04 22:33 . 2013-12-04 02:02 390144 ----a-w- c:\windows\system32\msdrm.dll2014-04-04 22:33 . 2013-12-04 01:54 510976 ----a-w- c:\windows\system32\RMActivate_ssp.exe2014-04-04 22:33 . 2013-12-04 01:54 572416 ----a-w- c:\windows\system32\RMActivate.exe2014-04-04 22:33 . 2013-12-04 01:54 508928 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe2014-04-04 21:11 . 2014-04-19 01:18 -------- d-----w- c:\program files\Spybot - Search & Destroy 22014-03-27 14:10 . 2014-04-19 01:15 -------- d-----w- c:\windows\system32\drivers\NIS\1502000.0262014-03-24 05:01 . 2014-04-04 21:55 609 ----a-w- c:\windows\system32\ff.bin2014-03-24 05:00 . 2014-04-04 21:51 546 ----a-w- c:\windows\system32\schtasks.bin2014-03-23 20:02 . 2014-03-23 20:02 -------- d-----w- c:\program files\Flash Update2014-03-23 20:00 . 2014-03-27 14:16 -------- d-----w- c:\users\Family\AppData\Local\Hyper Browser2014-03-23 19:55 . 2014-03-23 19:55 -------- d-----w- c:\programdata\Yahoo! Companion2014-03-23 19:54 . 2014-03-31 18:55 -------- d-----w- c:\program files\KeyPlayer-soft2014-03-23 19:53 . 2014-03-23 19:54 -------- d-----w- c:\programdata\ZalmanInstaller_53432014-03-22 04:54 . 2014-03-22 04:54 52920 ----a-w- c:\windows\system32\drivers\wStLib.sys...(((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))).2014-04-19 01:37 . 2009-04-03 03:32 16608 ----a-w- c:\windows\gdrv.sys2014-03-13 11:15 . 2012-04-07 21:39 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe2014-03-13 11:15 . 2011-07-14 04:36 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl2014-03-01 04:10 . 2014-03-16 21:46 4096 ----a-w- c:\windows\system32\ieetwcollectorres.dll2014-03-01 03:52 . 2014-03-16 21:46 61952 ----a-w- c:\windows\system32\iesetup.dll2014-03-01 03:51 . 2014-03-16 21:46 51200 ----a-w- c:\windows\system32\ieetwproxystub.dll2014-03-01 03:38 . 2014-03-16 21:46 112128 ----a-w- c:\windows\system32\ieUnatt.exe2014-03-01 03:38 . 2014-03-16 21:46 108032 ----a-w- c:\windows\system32\ieetwcollector.exe2014-03-01 03:37 . 2014-03-16 21:46 553472 ----a-w- c:\windows\system32\jscript9diag.dll2014-03-01 03:31 . 2014-03-16 21:46 646144 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe2014-03-01 03:14 . 2014-03-16 21:46 4244480 ----a-w- c:\windows\system32\jscript9.dll2014-03-01 03:00 . 2014-03-16 21:46 1964032 ----a-w- c:\windows\system32\inetcpl.cpl2014-03-01 02:32 . 2014-03-16 21:46 1820160 ----a-w- c:\windows\system32\wininet.dll2014-02-13 14:01 . 2014-02-13 14:01 487518 ----a-w- C:\monitor.exe2014-02-07 01:07 . 2014-03-16 21:45 2349056 ----a-w- c:\windows\system32\win32k.sys2014-02-04 02:04 . 2014-03-16 21:46 509440 ----a-w- c:\windows\system32\qedit.dll2014-01-29 02:06 . 2014-03-16 21:45 381440 ----a-w- c:\windows\system32\wer.dll..((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))..*Note* empty entries & legit default entries are not shown REGEDIT4.[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1174016]"Desktop Software"="c:\program files\Common Files\SupportSoft\bin\bcont.exe" [2009-04-24 1025320]"iCloudServices"="c:\program files\Common Files\Apple\Internet Services\iCloudServices.exe" [2013-11-20 59720]"ApplePhotoStreams"="c:\program files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe" [2013-11-20 59720]"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2006-09-11 218032].[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]"P17RunE"="P17RunE.dll" [2008-03-28 14848]"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2012-02-23 59240]"JMB36X IDE Setup"="c:\windows\RaidTool\xInsIDE.exe" [2007-03-20 36864]"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-04-08 254696]"InstaLAN"="c:\program files\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe" [2011-11-14 1884064]"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2014-02-06 43848]"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2014-01-18 421888]"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2014-02-21 152392]"Windows Client Manager"="c:\program files\Flash Update\winclient32.exe" [2014-03-17 640000].c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE -b -l [2001-2-13 83360].[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]"ConsentPromptBehaviorAdmin"= 0 (0x0)"ConsentPromptBehaviorUser"= 3 (0x3)"EnableLUA"= 0 (0x0)"EnableUIADesktopToggle"= 0 (0x0)"PromptOnSecureDesktop"= 0 (0x0).[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]BootExecute REG_MULTI_SZ autocheck autochk *\0\0sdnclean.exe.[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Microsoft Works Calendar Reminders.lnk]path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Microsoft Works Calendar Reminders.lnkbackup=c:\windows\pss\Microsoft Works Calendar Reminders.lnk.CommonStartupbackupExtension=.CommonStartup.[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Monitor.lnk]path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Monitor.lnkbackup=c:\windows\pss\Monitor.lnk.CommonStartupbackupExtension=.CommonStartup.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]2013-11-21 16:57 959904 ----a-w- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]2012-07-31 11:20 38872 ----a-w- c:\program files\Adobe\Reader 9.0\Reader\reader_sl.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EaseUs Tray]2011-08-06 07:52 744072 ----a-w- c:\program files\EaseUS\Todo Backup\bin\TrayNotify.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EaseUs Watch]2011-08-06 07:52 70792 ----a-w- c:\program files\EaseUS\Todo Backup\bin\EuWatch.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsoft Works Portfolio]2001-08-23 21:52 331830 ----a-w- c:\program files\Microsoft Works\wkssb.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsoft Works Update Detection]2001-08-17 04:41 28738 ----a-w- c:\program files\Common Files\microsoft shared\Works Shared\WkUFind.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PlaxoSysTray]2012-03-22 06:30 16272 ----a-w- c:\users\Family\AppData\Local\Plaxo\3.34.0.3\plaxosystray.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PlaxoUpdate]2012-03-22 06:30 2074512 ----a-w- c:\users\Family\AppData\Local\Plaxo\3.34.0.3\PlaxoHelper_en.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdReg]2000-05-11 08:00 90112 ----a-w- c:\windows\Updreg.EXE.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\VolPanel]2007-03-01 00:50 180224 ----a-w- c:\program files\Creative\SBAudigy\Volume Panel\VolPanlu.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WorksFUD]2001-10-06 00:34 24576 ----a-w- c:\program files\Microsoft Works\wkfud.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\YSearchProtection]2009-02-23 13:05 111856 ----a-w- c:\program files\Yahoo!\Search Protection\SearchProtection.exe.R2 KDUpdater;KDUpdater;c:\users\Family\AppData\Local\Temp\KDUpdSrv.exe [x]R2 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [2013-10-23 172192]R3 BBSvc;Bing Bar Update Service;c:\program files\Microsoft\BingBar\BBSvc.EXE [2011-04-01 183560]R3 BCMH43XX;Broadcom 802.11 USB Network Adapter Driver;c:\windows\system32\DRIVERS\bcmwlhigh6.sys [2009-11-06 699896]R3 Ca522bv;CA522B WebCam Driver;c:\windows\system32\Drivers\Ca522bv.sys [2007-10-16 2329216]R3 Creative ALchemy AL6 Licensing Service;Creative ALchemy AL6 Licensing Service;c:\program files\Common Files\Creative Labs Shared\Service\AL6Licensing.exe [2009-04-18 79360]R3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;c:\program files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe [2010-04-24 79360]R3 FirebirdServerMAGIXInstance;Firebird Server - MAGIX Instance;c:\program files\Common Files\MAGIX Services\Database\bin\fbserver.exe [2008-08-07 3276800]R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe [2014-03-01 108032]R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-08-23 14848]R3 TBIMount;TBIMount;c:\windows\System32\drivers\tbimount.sys [2010-12-02 87648]R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2013-10-02 49152]R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-08-22 1343400]R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-23 51040]S0 EUBAKUP;EUBAKUP;c:\windows\system32\drivers\eubakup.sys [2011-08-06 39560]S0 EUBKMON;EUBKMON;c:\windows\system32\drivers\EUBKMON.sys [2011-08-06 43656]S0 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\MBAMSwissArmy.sys [2014-04-11 107736]S0 phylock;phylock;c:\windows\system32\drivers\phylock.sys [2010-06-08 20960]S0 SCMNdisP;General NDIS Protocol Driver;c:\windows\system32\DRIVERS\scmndisp.sys [2007-01-20 21728]S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NIS\1502000.026\SYMDS.SYS [2013-09-10 367704]S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1502000.026\SYMEFA.SYS [2014-03-04 936152]S1 BHDrvx86;BHDrvx86;c:\program files\Norton Internet Security\NortonData\21.1.0.18\Definitions\BASHDefs\20140409.001\BHDrvx86.sys [2014-03-19 1098968]S1 ccSet_NIS;NIS Settings Manager;c:\windows\system32\drivers\NIS\1502000.026\ccSetx86.sys [2013-09-26 127064]S1 EUDSKACS;EUDSKACS;c:\windows\system32\drivers\eudskacs.sys [2011-08-06 17032]S1 EUFDDISK;EUFDDISK;c:\windows\system32\drivers\EuFdDisk.sys [2011-08-06 185480]S1 IDSVix86;IDSVix86;c:\program files\Norton Internet Security\NortonData\21.1.0.18\Definitions\IPSDefs\20140417.001\IDSvix86.sys [2014-03-25 395992]S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NIS\1502000.026\Ironx86.SYS [2013-09-27 206936]S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\NIS\1502000.026\SYMNETS.SYS [2014-02-18 447704]S1 wStLib;wStLib;c:\windows\system32\drivers\wStLib.sys [2014-03-22 52920]S2 c2cautoupdatesvc;Skype Click to Call Updater;c:\program files\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe [2014-03-03 1363584]S2 c2cpnrsvc;Skype Click to Call PNR Service;c:\program files\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe [2014-03-03 1748608]S2 EaseUS Agent;EaseUS Agent;c:\program files\EaseUS\Todo Backup\bin\Agent.exe [2011-08-06 60040]S2 Fabs;FABS - Helping agent for MAGIX media database;c:\program files\Common Files\MAGIX Services\Database\bin\FABS.exe [2009-08-28 1253376]S2 GEST Service;GEST Service for program management.;c:\program files\GIGABYTE\EnergySaver\GSvr.exe [2008-09-25 68136]S2 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2013-06-29 14624]S2 KeyPlayer;Key Player;c:\program files\KeyPlayer-soft\KeyPlayer157.exe [2014-03-23 197120]S2 NIS;Norton Internet Security;c:\program files\Norton Internet Security\Engine\21.2.0.38\NIS.exe [2014-03-12 276376]S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-11-21 108120]..[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]2014-03-16 21:10 1150280 ----a-w- c:\program files\Google\Chrome\Application\33.0.1750.154\Installer\chrmstp.exe.Contents of the 'Scheduled Tasks' folder.2014-04-19 c:\windows\Tasks\Adobe Flash Player Updater.job- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-07 11:15].2014-04-13 c:\windows\Tasks\Google Software Updater.job- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-08-20 05:40].2014-04-19 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job- c:\program files\Google\Update\GoogleUpdate.exe [2011-09-02 14:50].2014-04-19 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job- c:\program files\Google\Update\GoogleUpdate.exe [2011-09-02 14:50].2014-04-19 c:\windows\Tasks\Key Player Update.job- c:\program files\KeyPlayer-soft\KeyPl.exe [2014-03-23 19:54]..------- Supplementary Scan -------.uInternet Settings,ProxyServer = http=127.0.0.1:13828TCP: DhcpNameServer = 75.75.75.75 75.75.76.76.- - - - ORPHANS REMOVED - - - -.Toolbar-10 - (no file)HKCU-Run-MobileDocuments - c:\program files\Common Files\Apple\Internet Services\ubd.exec:\users\Family\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\V CAST Media Monitor.lnk - c:\program files\V CAST Media Manager\MEMonitor.exe -m...[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\NIS]"ImagePath"="\"c:\program files\Norton Internet Security\Engine\21.2.0.38\NIS.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\21.2.0.38\diMaster.dll\" /prefetch:1""ImagePath"="\SystemRoot\System32\Drivers\NIS\1502000.026\SYMNETS.SYS""TrustedImagePaths"="c:\program files\Norton Internet Security\Engine\21.2.0.38".--------------------- LOCKED REGISTRY KEYS ---------------------.[HKEY_USERS\S-1-5-21-3778013893-1408630279-1737301900-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.eml\UserChoice]@Denied: (2) (LocalSystem)@Denied: (2) (S-1-5-21-3778013893-1408630279-1737301900-1000)"Progid"="WindowsLiveMail.Email.1".[HKEY_USERS\S-1-5-21-3778013893-1408630279-1737301900-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.vcf\UserChoice]@Denied: (2) (LocalSystem)"Progid"="WindowsLiveMail.VCard.1".[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]@Denied: (A 2) 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(Full) (Everyone).------------------------ Other Running Processes ------------------------.c:\windows\system32\nvvsvc.exec:\program files\Creative\Shared Files\CTAudSvc.exec:\program files\NVIDIA Corporation\Display\nvxdsync.exec:\windows\system32\nvvsvc.exec:\program files\Common Files\Adobe\ARM\1.0\armsvc.exec:\program files\Belkin\Router Setup and Monitor\BelkinService.exec:\windows\system32\taskhost.exec:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exec:\users\Family\AppData\Local\Hyper Browser\HyperBrowser.exec:\program files\Bonjour\mDNSResponder.exec:\windows\system32\conhost.exec:\windows\system32\msiexec.exec:\program files\iDumpPro\NMSAccessU.exec:\program files\Microsoft\BingBar\SeaPort.EXEc:\program files\NVIDIA Corporation\Display\nvtray.exec:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXEc:\program files\Yahoo!\SoftwareUpdate\YahooAUService.exec:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exec:\windows\System32\rundll32.exec:\windows\system32\conhost.exec:\program files\Belkin\Router Setup and Monitor\BelkinSetup.exec:\program files\iPod\bin\iPodService.exec:\windows\System32\WUDFHost.exec:\program files\Common Files\Apple\Internet Services\APSDaemon.exec:\program files\Common Files\Intuit\Update Service\IntuitUpdateService.exec:\program files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exec:\windows\system32\sppsvc.exec:\program files\Windows Media Player\wmpnetwk.exe.**************************************************************************.Completion time: 2014-04-18 18:42:54 - machine was rebootedComboFix-quarantined-files.txt 2014-04-19 01:42.Pre-Run: 142,724,702,208 bytes freePost-Run: 142,430,920,704 bytes free.- - End Of File - - 8EA8D1898392A9C8F942072D28253C8CA36C5E4F47E84449FF07ED3517B43A31 Link to post Share on other sites More sharing options...
Staff gringo_pr Posted April 19, 2014 Staff ID:820839 Share Posted April 19, 2014 Hello BJKoch At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.:Run CFScript:Please start by opening Notepad and copy/paste the text in the box into the window:ClearJavaCache:: Save it to your desktop as CFScript.txtReferring to the picture above, drag CFScript.txt into ComboFix.exeThis will let ComboFix run again.Restart if you have to.Save the produced logfile to your desktop.Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stallNote 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer"information and logs"In your next post I need the followingreport from Combofixlet me know of any problems you may have hadHow is the computer doing now after running the script?Gringo Link to post Share on other sites More sharing options...
BJKoch Posted April 19, 2014 Author ID:820924 Share Posted April 19, 2014 Hello. The log is pasted below. When Combofix ran, it notified us that a newer version was available and should it be downloaded. Responded "no" and continued without issue. The browser appears to be running fine. ComboFix 14-04-17.01 - Family 04/19/2014 15:36:09.2.2 - x86Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3582.2296 [GMT -7:00]Running from: c:\users\Family\Desktop\ComboFix.exeCommand switches used :: c:\users\Family\Desktop\CFScript.txtAV: Norton Internet Security *Disabled/Updated* {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}FW: Norton Internet Security *Disabled* {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}SP: Norton Internet Security *Enabled/Updated* {631E4324-D31C-783F-EC5C-35AD42B18466}SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}..((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))..c:\users\Family\AppData\Local\Temp\AFF1.tmp\F_IN_BOX.dll..((((((((((((((((((((((((( Files Created from 2014-03-19 to 2014-04-19 )))))))))))))))))))))))))))))))..2014-04-19 22:44 . 2014-04-19 22:44 -------- d-----w- c:\users\UpdatusUser\AppData\Local\temp2014-04-19 22:44 . 2014-04-19 22:44 -------- d-----w- c:\users\Default\AppData\Local\temp2014-04-13 23:34 . 2014-04-13 23:34 -------- d-----w- c:\windows\ERUNT2014-04-13 20:26 . 2014-04-13 21:16 -------- d-----w- C:\AdwCleaner2014-04-11 00:18 . 2014-03-31 00:13 2724864 ----a-w- c:\windows\system32\mshtml.tlb2014-04-05 17:31 . 2014-04-19 22:26 107736 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys2014-04-05 17:28 . 2014-04-05 17:29 -------- d-----w- c:\program files\Malwarebytes Anti-Malware2014-04-05 17:28 . 2014-04-05 17:28 -------- d-----w- c:\programdata\Malwarebytes2014-04-05 17:28 . 2014-04-03 16:51 51416 ----a-w- c:\windows\system32\drivers\mwac.sys2014-04-05 17:28 . 2014-04-03 16:51 73432 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys2014-04-05 17:28 . 2014-04-03 16:50 23256 ----a-w- c:\windows\system32\drivers\mbam.sys2014-04-04 23:27 . 2012-08-23 14:44 14848 ----a-w- c:\windows\system32\drivers\rdpvideominiport.sys2014-04-04 23:27 . 2012-08-23 13:52 12800 ----a-w- c:\windows\system32\RdpGroupPolicyExtension.dll2014-04-04 23:27 . 2012-08-23 14:48 221184 ----a-w- c:\windows\system32\rdpudd.dll2014-04-04 23:27 . 2012-08-23 11:12 192000 ----a-w- c:\windows\system32\rdpendp_winip.dll2014-04-04 23:27 . 2012-08-23 10:08 2739712 ----a-w- c:\windows\system32\rdpcorets.dll2014-04-04 23:21 . 2013-10-01 23:45 32256 ----a-w- c:\windows\system32\TsUsbGDCoInstaller.dll2014-04-04 23:21 . 2013-10-02 00:32 12800 ----a-w- c:\windows\system32\TsUsbRedirectionGroupPolicyControl.exe2014-04-04 23:21 . 2013-10-02 00:42 49152 ----a-w- c:\windows\system32\drivers\TsUsbFlt.sys2014-04-04 23:21 . 2013-10-02 00:30 14336 ----a-w- c:\windows\system32\TsUsbRedirectionGroupPolicyExtension.dll2014-04-04 23:21 . 2013-10-02 00:14 50176 ----a-w- c:\windows\system32\MsRdpWebAccess.dll2014-04-04 23:21 . 2013-10-02 00:14 17920 ----a-w- c:\windows\system32\wksprtPS.dll2014-04-04 23:21 . 2013-10-01 23:58 53248 ----a-w- c:\windows\system32\tsgqec.dll2014-04-04 23:21 . 2013-10-01 23:08 855552 ----a-w- c:\windows\system32\rdvidcrl.dll2014-04-04 23:21 . 2013-10-01 23:00 76288 ----a-w- c:\windows\system32\TSWbPrxy.exe2014-04-04 23:21 . 2013-10-01 22:53 350208 ----a-w- c:\windows\system32\wksprt.exe2014-04-04 23:21 . 2013-10-01 22:34 1068544 ----a-w- c:\windows\system32\mstsc.exe2014-04-04 23:21 . 2013-10-01 20:55 5698048 ----a-w- c:\windows\system32\mstscax.dll2014-04-04 23:09 . 2014-04-04 23:09 -------- d-----w- c:\windows\Migration2014-04-04 23:02 . 2012-07-26 02:33 66560 ----a-w- c:\windows\system32\drivers\WUDFPf.sys2014-04-04 23:02 . 2012-07-26 02:32 155136 ----a-w- c:\windows\system32\drivers\WUDFRd.sys2014-04-04 23:02 . 2012-07-26 03:20 73216 ----a-w- c:\windows\system32\WUDFSvc.dll2014-04-04 23:02 . 2012-07-26 03:20 172032 ----a-w- c:\windows\system32\WUDFPlatform.dll2014-04-04 23:02 . 2012-07-26 03:21 196608 ----a-w- c:\windows\system32\WUDFHost.exe2014-04-04 23:02 . 2012-07-26 03:20 613888 ----a-w- c:\windows\system32\WUDFx.dll2014-04-04 23:02 . 2012-07-26 03:20 38912 ----a-w- c:\windows\system32\WUDFCoinstaller.dll2014-04-04 23:00 . 2013-05-10 04:56 12625408 ----a-w- c:\windows\system32\wmploc.DLL2014-04-04 23:00 . 2013-05-10 03:48 164864 ----a-w- c:\program files\Windows Media Player\wmplayer.exe2014-04-04 22:55 . 2012-11-22 04:45 626688 ----a-w- c:\windows\system32\usp10.dll2014-04-04 22:55 . 2012-08-22 17:16 712048 ----a-w- c:\windows\system32\drivers\ndis.sys2014-04-04 22:55 . 2012-07-04 19:45 33280 ----a-w- c:\windows\system32\drivers\RNDISMP.sys2014-04-04 22:55 . 2013-11-23 18:26 417792 ----a-w- c:\windows\system32\WMPhoto.dll2014-04-04 22:55 . 2013-10-04 01:56 1796096 ----a-w- c:\windows\system32\authui.dll2014-04-04 22:55 . 2013-10-04 01:58 152576 ----a-w- c:\windows\system32\SmartcardCredentialProvider.dll2014-04-04 22:55 . 2013-10-04 01:56 168960 ----a-w- c:\windows\system32\credui.dll2014-04-04 22:54 . 2012-10-03 16:42 156672 ----a-w- c:\windows\system32\ncsi.dll2014-04-04 22:54 . 2012-10-03 16:42 52224 ----a-w- c:\windows\system32\nlaapi.dll2014-04-04 22:54 . 2012-10-03 16:42 242176 ----a-w- c:\windows\system32\nlasvc.dll2014-04-04 22:54 . 2012-10-03 16:42 18944 ----a-w- c:\windows\system32\netevent.dll2014-04-04 22:54 . 2012-10-03 16:42 175104 ----a-w- c:\windows\system32\netcorehc.dll2014-04-04 22:54 . 2012-10-03 16:40 499712 ----a-w- c:\windows\system32\iphlpsvc.dll2014-04-04 22:54 . 2012-10-03 15:21 35328 ----a-w- c:\windows\system32\drivers\tcpipreg.sys2014-04-04 22:54 . 2013-10-30 02:19 301568 ----a-w- c:\windows\system32\msieftp.dll2014-04-04 22:52 . 2012-10-09 17:40 44032 ----a-w- c:\windows\system32\dhcpcsvc6.dll2014-04-04 22:52 . 2012-10-09 17:40 193536 ----a-w- c:\windows\system32\dhcpcore6.dll2014-04-04 22:52 . 2013-08-05 01:56 133056 ----a-w- c:\windows\system32\drivers\ataport.sys2014-04-04 22:52 . 2013-01-24 04:47 196328 ----a-w- c:\windows\system32\drivers\fvevol.sys2014-04-04 22:50 . 2014-02-04 02:04 1230336 ----a-w- c:\windows\system32\WindowsCodecs.dll2014-04-04 22:49 . 2012-08-21 20:12 245760 ----a-w- c:\windows\system32\OxpsConverter.exe2014-04-04 22:49 . 2012-05-04 09:59 514560 ----a-w- c:\windows\system32\qdvd.dll2014-04-04 22:49 . 2013-05-10 03:20 24576 ----a-w- c:\windows\system32\cryptdlg.dll2014-04-04 22:33 . 2013-12-04 01:54 594944 ----a-w- c:\windows\system32\RMActivate_isv.exe2014-04-04 22:33 . 2013-12-04 02:03 87040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll2014-04-04 22:33 . 2013-12-04 02:03 87040 ----a-w- c:\windows\system32\secproc_ssp.dll2014-04-04 22:33 . 2013-12-04 02:03 423936 ----a-w- c:\windows\system32\secproc_isv.dll2014-04-04 22:33 . 2013-12-04 02:03 428032 ----a-w- c:\windows\system32\secproc.dll2014-04-04 22:33 . 2013-12-04 02:02 390144 ----a-w- c:\windows\system32\msdrm.dll2014-04-04 22:33 . 2013-12-04 01:54 510976 ----a-w- c:\windows\system32\RMActivate_ssp.exe2014-04-04 22:33 . 2013-12-04 01:54 572416 ----a-w- c:\windows\system32\RMActivate.exe2014-04-04 22:33 . 2013-12-04 01:54 508928 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe2014-04-04 21:11 . 2014-04-19 01:18 -------- d-----w- c:\program files\Spybot - Search & Destroy 22014-03-27 14:10 . 2014-04-19 01:15 -------- d-----w- c:\windows\system32\drivers\NIS\1502000.0262014-03-24 05:01 . 2014-04-04 21:55 609 ----a-w- c:\windows\system32\ff.bin2014-03-24 05:00 . 2014-04-04 21:51 546 ----a-w- c:\windows\system32\schtasks.bin2014-03-23 20:02 . 2014-03-23 20:02 -------- d-----w- c:\program files\Flash Update2014-03-23 20:00 . 2014-03-27 14:16 -------- d-----w- c:\users\Family\AppData\Local\Hyper Browser2014-03-23 19:55 . 2014-03-23 19:55 -------- d-----w- c:\programdata\Yahoo! Companion2014-03-23 19:54 . 2014-03-31 18:55 -------- d-----w- c:\program files\KeyPlayer-soft2014-03-23 19:53 . 2014-03-23 19:54 -------- d-----w- c:\programdata\ZalmanInstaller_53432014-03-22 04:54 . 2014-03-22 04:54 52920 ----a-w- c:\windows\system32\drivers\wStLib.sys...(((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))).2014-04-19 22:46 . 2009-04-03 03:32 16608 ----a-w- c:\windows\gdrv.sys2014-03-13 11:15 . 2012-04-07 21:39 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe2014-03-13 11:15 . 2011-07-14 04:36 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl2014-03-01 04:10 . 2014-03-16 21:46 4096 ----a-w- c:\windows\system32\ieetwcollectorres.dll2014-03-01 03:52 . 2014-03-16 21:46 61952 ----a-w- c:\windows\system32\iesetup.dll2014-03-01 03:51 . 2014-03-16 21:46 51200 ----a-w- c:\windows\system32\ieetwproxystub.dll2014-03-01 03:38 . 2014-03-16 21:46 112128 ----a-w- c:\windows\system32\ieUnatt.exe2014-03-01 03:38 . 2014-03-16 21:46 108032 ----a-w- c:\windows\system32\ieetwcollector.exe2014-03-01 03:37 . 2014-03-16 21:46 553472 ----a-w- c:\windows\system32\jscript9diag.dll2014-03-01 03:31 . 2014-03-16 21:46 646144 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe2014-03-01 03:14 . 2014-03-16 21:46 4244480 ----a-w- c:\windows\system32\jscript9.dll2014-03-01 03:00 . 2014-03-16 21:46 1964032 ----a-w- c:\windows\system32\inetcpl.cpl2014-03-01 02:32 . 2014-03-16 21:46 1820160 ----a-w- c:\windows\system32\wininet.dll2014-02-13 14:01 . 2014-02-13 14:01 487518 ----a-w- C:\monitor.exe2014-02-07 01:07 . 2014-03-16 21:45 2349056 ----a-w- c:\windows\system32\win32k.sys2014-02-04 02:04 . 2014-03-16 21:46 509440 ----a-w- c:\windows\system32\qedit.dll2014-01-29 02:06 . 2014-03-16 21:45 381440 ----a-w- c:\windows\system32\wer.dll..((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))..*Note* empty entries & legit default entries are not shown REGEDIT4.[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1174016]"Desktop Software"="c:\program files\Common Files\SupportSoft\bin\bcont.exe" [2009-04-24 1025320]"iCloudServices"="c:\program files\Common Files\Apple\Internet Services\iCloudServices.exe" [2013-11-20 59720]"ApplePhotoStreams"="c:\program files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe" [2013-11-20 59720]"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2006-09-11 218032].[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]"P17RunE"="P17RunE.dll" [2008-03-28 14848]"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2012-02-23 59240]"JMB36X IDE Setup"="c:\windows\RaidTool\xInsIDE.exe" [2007-03-20 36864]"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-04-08 254696]"InstaLAN"="c:\program files\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe" [2011-11-14 1884064]"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2014-02-06 43848]"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2014-01-18 421888]"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2014-02-21 152392]"Windows Client Manager"="c:\program files\Flash Update\winclient32.exe" [2014-03-17 640000].c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE -b -l [2001-2-13 83360].[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]"ConsentPromptBehaviorAdmin"= 0 (0x0)"ConsentPromptBehaviorUser"= 3 (0x3)"EnableLUA"= 0 (0x0)"EnableUIADesktopToggle"= 0 (0x0)"PromptOnSecureDesktop"= 0 (0x0).[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]BootExecute REG_MULTI_SZ autocheck autochk *\0\0sdnclean.exe.[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Microsoft Works Calendar Reminders.lnk]path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Microsoft Works Calendar Reminders.lnkbackup=c:\windows\pss\Microsoft Works Calendar Reminders.lnk.CommonStartupbackupExtension=.CommonStartup.[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Monitor.lnk]path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Monitor.lnkbackup=c:\windows\pss\Monitor.lnk.CommonStartupbackupExtension=.CommonStartup.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]2013-11-21 16:57 959904 ----a-w- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]2012-07-31 11:20 38872 ----a-w- c:\program files\Adobe\Reader 9.0\Reader\reader_sl.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EaseUs Tray]2011-08-06 07:52 744072 ----a-w- c:\program files\EaseUS\Todo Backup\bin\TrayNotify.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EaseUs Watch]2011-08-06 07:52 70792 ----a-w- c:\program files\EaseUS\Todo Backup\bin\EuWatch.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsoft Works Portfolio]2001-08-23 21:52 331830 ----a-w- c:\program files\Microsoft Works\wkssb.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsoft Works Update Detection]2001-08-17 04:41 28738 ----a-w- c:\program files\Common Files\microsoft shared\Works Shared\WkUFind.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PlaxoSysTray]2012-03-22 06:30 16272 ----a-w- c:\users\Family\AppData\Local\Plaxo\3.34.0.3\plaxosystray.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PlaxoUpdate]2012-03-22 06:30 2074512 ----a-w- c:\users\Family\AppData\Local\Plaxo\3.34.0.3\PlaxoHelper_en.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdReg]2000-05-11 08:00 90112 ----a-w- c:\windows\Updreg.EXE.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\VolPanel]2007-03-01 00:50 180224 ----a-w- c:\program files\Creative\SBAudigy\Volume Panel\VolPanlu.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WorksFUD]2001-10-06 00:34 24576 ----a-w- c:\program files\Microsoft Works\wkfud.exe.[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\YSearchProtection]2009-02-23 13:05 111856 ----a-w- c:\program files\Yahoo!\Search Protection\SearchProtection.exe.R2 KDUpdater;KDUpdater;c:\users\Family\AppData\Local\Temp\KDUpdSrv.exe [x]R2 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [2013-10-23 172192]R3 BBSvc;Bing Bar Update Service;c:\program files\Microsoft\BingBar\BBSvc.EXE [2011-04-01 183560]R3 BCMH43XX;Broadcom 802.11 USB Network Adapter Driver;c:\windows\system32\DRIVERS\bcmwlhigh6.sys [2009-11-06 699896]R3 Ca522bv;CA522B WebCam Driver;c:\windows\system32\Drivers\Ca522bv.sys [2007-10-16 2329216]R3 Creative ALchemy AL6 Licensing Service;Creative ALchemy AL6 Licensing Service;c:\program files\Common Files\Creative Labs Shared\Service\AL6Licensing.exe [2009-04-18 79360]R3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;c:\program files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe [2010-04-24 79360]R3 FirebirdServerMAGIXInstance;Firebird Server - MAGIX Instance;c:\program files\Common Files\MAGIX Services\Database\bin\fbserver.exe [2008-08-07 3276800]R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe [2014-03-01 108032]R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-08-23 14848]R3 TBIMount;TBIMount;c:\windows\System32\drivers\tbimount.sys [2010-12-02 87648]R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2013-10-02 49152]R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-08-22 1343400]R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-23 51040]S0 EUBAKUP;EUBAKUP;c:\windows\system32\drivers\eubakup.sys [2011-08-06 39560]S0 EUBKMON;EUBKMON;c:\windows\system32\drivers\EUBKMON.sys [2011-08-06 43656]S0 phylock;phylock;c:\windows\system32\drivers\phylock.sys [2010-06-08 20960]S0 SCMNdisP;General NDIS Protocol Driver;c:\windows\system32\DRIVERS\scmndisp.sys [2007-01-20 21728]S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NIS\1502000.026\SYMDS.SYS [2013-09-10 367704]S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1502000.026\SYMEFA.SYS [2014-03-04 936152]S1 BHDrvx86;BHDrvx86;c:\program files\Norton Internet Security\NortonData\21.1.0.18\Definitions\BASHDefs\20140409.001\BHDrvx86.sys [2014-03-19 1098968]S1 ccSet_NIS;NIS Settings Manager;c:\windows\system32\drivers\NIS\1502000.026\ccSetx86.sys [2013-09-26 127064]S1 EUDSKACS;EUDSKACS;c:\windows\system32\drivers\eudskacs.sys [2011-08-06 17032]S1 EUFDDISK;EUFDDISK;c:\windows\system32\drivers\EuFdDisk.sys [2011-08-06 185480]S1 IDSVix86;IDSVix86;c:\program files\Norton Internet Security\NortonData\21.1.0.18\Definitions\IPSDefs\20140417.001\IDSvix86.sys [2014-03-25 395992]S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NIS\1502000.026\Ironx86.SYS [2013-09-27 206936]S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\NIS\1502000.026\SYMNETS.SYS [2014-02-18 447704]S1 wStLib;wStLib;c:\windows\system32\drivers\wStLib.sys [2014-03-22 52920]S2 c2cautoupdatesvc;Skype Click to Call Updater;c:\program files\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe [2014-03-03 1363584]S2 c2cpnrsvc;Skype Click to Call PNR Service;c:\program files\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe [2014-03-03 1748608]S2 EaseUS Agent;EaseUS Agent;c:\program files\EaseUS\Todo Backup\bin\Agent.exe [2011-08-06 60040]S2 Fabs;FABS - Helping agent for MAGIX media database;c:\program files\Common Files\MAGIX Services\Database\bin\FABS.exe [2009-08-28 1253376]S2 GEST Service;GEST Service for program management.;c:\program files\GIGABYTE\EnergySaver\GSvr.exe [2008-09-25 68136]S2 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2013-06-29 14624]S2 KeyPlayer;Key Player;c:\program files\KeyPlayer-soft\KeyPlayer157.exe [2014-03-23 197120]S2 NIS;Norton Internet Security;c:\program files\Norton Internet Security\Engine\21.2.0.38\NIS.exe [2014-03-12 276376]S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-11-21 108120]..[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]2014-03-16 21:10 1150280 ----a-w- c:\program files\Google\Chrome\Application\33.0.1750.154\Installer\chrmstp.exe.Contents of the 'Scheduled Tasks' folder.2014-04-19 c:\windows\Tasks\Adobe Flash Player Updater.job- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-07 11:15].2014-04-13 c:\windows\Tasks\Google Software Updater.job- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-08-20 05:40].2014-04-19 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job- c:\program files\Google\Update\GoogleUpdate.exe [2011-09-02 14:50].2014-04-19 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job- c:\program files\Google\Update\GoogleUpdate.exe [2011-09-02 14:50].2014-04-19 c:\windows\Tasks\Key Player Update.job- c:\program files\KeyPlayer-soft\KeyPl.exe [2014-03-23 19:54]..------- Supplementary Scan -------.uInternet Settings,ProxyServer = 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(Full) (Everyone).------------------------ Other Running Processes ------------------------.c:\windows\system32\nvvsvc.exec:\program files\Creative\Shared Files\CTAudSvc.exec:\program files\Common Files\Adobe\ARM\1.0\armsvc.exec:\program files\NVIDIA Corporation\Display\nvxdsync.exec:\windows\system32\nvvsvc.exec:\program files\Belkin\Router Setup and Monitor\BelkinService.exec:\windows\system32\taskhost.exec:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exec:\program files\Bonjour\mDNSResponder.exec:\users\Family\AppData\Local\Hyper Browser\HyperBrowser.exec:\windows\system32\conhost.exec:\windows\system32\msiexec.exec:\program files\iDumpPro\NMSAccessU.exec:\program files\Microsoft\BingBar\SeaPort.EXEc:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXEc:\windows\System32\rundll32.exec:\program files\Yahoo!\SoftwareUpdate\YahooAUService.exec:\program files\NVIDIA Corporation\Display\nvtray.exec:\windows\system32\conhost.exec:\program files\iPod\bin\iPodService.exec:\windows\System32\WUDFHost.exec:\program files\Common Files\Apple\Internet Services\APSDaemon.exec:\program files\Belkin\Router Setup and Monitor\BelkinSetup.exec:\program files\Common Files\Intuit\Update Service\IntuitUpdateService.exec:\program files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exec:\windows\system32\sppsvc.exec:\program files\Windows Media Player\wmpnetwk.exe.**************************************************************************.Completion time: 2014-04-19 15:50:59 - machine was rebootedComboFix-quarantined-files.txt 2014-04-19 22:50ComboFix2.txt 2014-04-19 01:42.Pre-Run: 142,393,217,024 bytes freePost-Run: 142,329,536,512 bytes free.- - End Of File - - 6A6EDDA389EBB50161B09BE42C0F9858A36C5E4F47E84449FF07ED3517B43A31 Link to post Share on other sites More sharing options...
Staff gringo_pr Posted April 20, 2014 Staff ID:821148 Share Posted April 20, 2014 Hello These logs are looking allot better. But we still have some work to do. Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps.. uninstall some programs NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list. You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)Programs to removeAdobe Reader 9.5.2 Java 2 Runtime Environment, SE v1.4.2_18 Java 6 Update 26 Please download and install Revo Uninstaller FreeDouble click Revo Uninstaller to run it.From the list of programs double click on The Program to removeWhen prompted if you want to uninstall click Yes.Be sure the Moderate option is selected then click Next.The program will run, If prompted again click Yeswhen the built-in uninstaller is finished click on Next.Once the program has searched for leftovers click Next.Check/tick the bolded items only on the list then click Deletewhen prompted click on Yes and then on next.put a check on any folders that are found and select deletewhen prompted select yes then on nextOnce done click Finish.. Install Java: Please go here to install Javaclick on the Free Java Download Buttonclick on Agree and start Free downloadclick on Runclick on run againclick on installwhen install is complete click on closeClean Out Temp FilesThis small application you may want to keep and use once a week to keep the computer clean. Download CCleaner from here CCleanerRun the installer to install the application.When it gives you the option to install Yahoo toolbar uncheck the box next to it.Run CCleaner. default settings are fineClick Run Cleaner.Close CCleaner.: Malwarebytes' Anti-Malware : I see that you have MBAM installed - That is great!! and at this time I would like you to update it and run me a quick scanDouble-click mbam icongo to the update tab at the topclick on check for updatesIf an update is found, it will download and install the latest version.Once the program has loaded, select Perform quick scan, then click Scan.When the scan is complete, click OK, then Show Results to view the results.Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.When completed, a log will open in Notepad. please copy and paste the log into your next replyIf you accidentally close it, the log file is saved here and will be named like this:C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txtNote: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware. Download HijackThisGo Here to download HijackThis programSave HijackThis to your desktop.Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)copy and paste hijackthis report into the topic"information and logs"In your next post I need the followingLog From MBAMreport from Hijackthislet me know of any problems you may have hadHow is the computer doing now?Gringo Link to post Share on other sites More sharing options...
BJKoch Posted April 20, 2014 Author ID:821243 Share Posted April 20, 2014 Hello. The MBAM and Hijackthis logs are below. The browser continues operate normally. <?xml version="1.0" encoding="UTF-16"?>@namespace html url(http://www.w3.org/1999/xhtml); :root { font:small Verdana; font-weight: bold; padding: 2em; padding-left:4em; } * { display: block; padding-left: 2em; } html|style { display: none; } html|span, html|a { display: inline; padding: 0; font-weight: normal; text-decoration: none; } html|span.block { display: block; } *[html|hidden], span.block[html|hidden] { display: none; } .expand { display: block; } .expand:before { content: '+'; color: red; position: absolute; left: -1em; } .collapse { display: block; } .collapse:before { content: '-'; color: red; position: absolute; left:-1em; } <mbam-log> <header> <date>2014/04/20 11:37:21 -0700</date> <log>mbam-log-2014-04-20 (11-06-31).xml</log> <isadmin>yes</isadmin> </header> <engine> <version>2.00.1.1004</version> <rules-database>v2014.04.20.06</rules-database> <swissarmy-database>v2014.03.27.01</swissarmy-database> <license>free</license> <file-protection>disabled</file-protection> <web-protection>disabled</web-protection> <self-protection>disabled</self-protection> </engine> <system> <osversion>Windows 7 Service Pack 1</osversion> <arch>x86</arch> <username>Family</username> <filesys>NTFS</filesys> </system> <summary> <type>threat</type> <result>completed</result> <objects>286814</objects> <time>1849</time> <processes>1</processes> <modules>0</modules> <keys>1</keys> <values>2</values> <datas>0</datas> <folders>1</folders> <files>11</files> <sectors>0</sectors> </summary> <options> <memory>enabled</memory> <startup>enabled</startup> <filesystem>enabled</filesystem> <archives>enabled</archives> <rootkits>enabled</rootkits> <deeprootkit>disabled</deeprootkit> <shuriken>enabled</shuriken> <pup>enabled</pup> <pum>enabled</pum> </options> <items> <process> <path>C:\Program Files\KeyPlayer-soft\KeyPlayer157.exe</path> <vendor>PUP.Optional.KeyPlayer.A</vendor> <action>delete-on-reboot</action> <pid>2152</pid> <hash>0cf4ed13c7390ff1de2bbfaddc260bf5</hash> </process> <key> <path>HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\KEYPLAYER</path> <vendor>PUP.Optional.KeyPlayer.A</vendor> <action>success</action> <hash>0cf4ed13c7390ff1de2bbfaddc260bf5</hash> </key> <value> <path>HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\KEYPLAYER</path> <valuename>ImagePath</valuename> <vendor>PUP.Optional.KeyPlayer.A</vendor> <action>success</action> <valuedata>C:\Program Files\KeyPlayer-soft\KeyPlayer157.exe</valuedata> <hash>0cf4ed13c7390ff1de2bbfaddc260bf5</hash> </value> <value> <path>HKU\S-1-5-21-3778013893-1408630279-1737301900-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNETiSETTINGS</path> <valuename>ProxyServer</valuename> <vendor>PUM.Bad.Proxy</vendor> <action>success</action> <valuedata>http=127.0.0.1:13828</valuedata> <hash>7090cb35ce32c43c74544e60748f2ad6</hash> </value> <folder> <path>C:\Program Files\KeyPlayer-soft</path> <vendor>PUP.Optional.KeyPlayer.A</vendor> <action>delete-on-reboot</action> <hash>5da3f010a759cd3356dc2f3cb34f56aa</hash> </folder> <file> <path>C:\Users\Family\AppData\Local\Temp\nsq7CED.tmp\OCSetupHlp.dll</path> <vendor>PUP.Optional.OpenCandy</vendor> <action>success</action> <hash>0bf54bb5f50b3ac620ea66e719eb768a</hash> </file> <file> <path>C:\Program Files\KeyPlayer-soft\KeyPlayer157.exe</path> <vendor>PUP.Optional.KeyPlayer.A</vendor> <action>delete-on-reboot</action> <hash>0cf4ed13c7390ff1de2bbfaddc260bf5</hash> </file> <file> <path>C:\Program Files\KeyPlayer-soft\157.crx</path> <vendor>PUP.Optional.KeyPlayer.A</vendor> <action>success</action> <hash>5da3f010a759cd3356dc2f3cb34f56aa</hash> </file> <file> <path>C:\Program Files\KeyPlayer-soft\157.dat</path> <vendor>PUP.Optional.KeyPlayer.A</vendor> <action>success</action> <hash>5da3f010a759cd3356dc2f3cb34f56aa</hash> </file> <file> <path>C:\Program Files\KeyPlayer-soft\157.xpi</path> <vendor>PUP.Optional.KeyPlayer.A</vendor> <action>success</action> <hash>5da3f010a759cd3356dc2f3cb34f56aa</hash> </file> <file> <path>C:\Program Files\KeyPlayer-soft\a.db</path> <vendor>PUP.Optional.KeyPlayer.A</vendor> <action>success</action> <hash>5da3f010a759cd3356dc2f3cb34f56aa</hash> </file> <file> <path>C:\Program Files\KeyPlayer-soft\b.db</path> <vendor>PUP.Optional.KeyPlayer.A</vendor> <action>success</action> <hash>5da3f010a759cd3356dc2f3cb34f56aa</hash> </file> <file> <path>C:\Program Files\KeyPlayer-soft\KeyPl.exe</path> <vendor>PUP.Optional.KeyPlayer.A</vendor> <action>success</action> <hash>5da3f010a759cd3356dc2f3cb34f56aa</hash> </file> <file> <path>C:\Program Files\KeyPlayer-soft\KeyPlayer157.bin</path> <vendor>PUP.Optional.KeyPlayer.A</vendor> <action>success</action> <hash>5da3f010a759cd3356dc2f3cb34f56aa</hash> </file> <file> <path>C:\Program Files\KeyPlayer-soft\KeyPlayer157.ini</path> <vendor>PUP.Optional.KeyPlayer.A</vendor> <action>success</action> <hash>5da3f010a759cd3356dc2f3cb34f56aa</hash> </file> <file> <path>C:\Program Files\KeyPlayer-soft\Sqlite3.dll</path> <vendor>PUP.Optional.KeyPlayer.A</vendor> <action>success</action> <hash>5da3f010a759cd3356dc2f3cb34f56aa</hash> </file> </items> </mbam-log> ==================Hijackthis Log================== Logfile of Trend Micro HijackThis v2.0.4Scan saved at 11:54:00 AM, on 4/20/2014Platform: Windows 7 SP1 (WinNT 6.00.3505)MSIE: Internet Explorer v11.0 (11.00.9600.16521)Boot mode: Normal Running processes:C:\Windows\system32\taskhost.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Windows\system32\taskeng.exeC:\Users\Family\AppData\Local\Hyper Browser\HyperBrowser.exeC:\Program Files\Norton Internet Security\Engine\21.2.0.38\NIS.exeC:\Windows\System32\rundll32.exeC:\Program Files\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\NVIDIA Corporation\Display\nvtray.exeC:\Program Files\Flash Update\winclient32.exeC:\Windows\system32\conhost.exeC:\Program Files\Common Files\Java\Java Update\jusched.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Program Files\Common Files\SupportSoft\bin\bcont.exeC:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exeC:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exeC:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exeC:\Program Files\Belkin\Router Setup and Monitor\BelkinSetup.exeC:\Program Files\Common Files\Apple\Internet Services\APSDaemon.exeC:\Windows\system32\SearchFilterHost.exeC:\Users\Family\Desktop\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\21.2.0.38\coIEPlg.dllO2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\21.2.0.38\IPS\IPSBHO.DLLO2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dllO2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dllO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dllO2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dllO3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\21.2.0.38\coIEPlg.dllO3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dllO4 - HKLM\..\Run: [P17RunE] RunDll32 P17RunE.dll,RunDLLEntryO4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exeO4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exeO4 - HKLM\..\Run: [instaLAN] "C:\Program Files\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe" startupO4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottimeO4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"O4 - HKLM\..\Run: [Windows Client Manager] C:\Program Files\Flash Update\winclient32.exeO4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRunO4 - HKCU\..\Run: [Desktop Software] "C:\Program Files\Common Files\SupportSoft\bin\bcont.exe" /ini "C:\Program Files\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthiddenO4 - HKCU\..\Run: [iCloudServices] C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exeO4 - HKCU\..\Run: [ApplePhotoStreams] C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exeO4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -schedulerO4 - HKUS\S-1-5-21-3778013893-1408630279-1737301900-1003\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')O4 - HKUS\S-1-5-21-3778013893-1408630279-1737301900-1003\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXEO9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dllO9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dllO9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dllO9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dllO10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dllO10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dllO11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphicsO16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cabO18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dllO18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLLO18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dllO23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exeO23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exeO23 - Service: AffinegyService - Affinegy, Inc. - C:\Program Files\Belkin\Router Setup and Monitor\BelkinService.exeO23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exeO23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\AL6Licensing.exeO23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exeO23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exeO23 - Service: EaseUS Agent - CHENGDU YIWO Tech Development Co., Ltd - C:\Program Files\EaseUS\Todo Backup\bin\Agent.exeO23 - Service: FABS - Helping agent for MAGIX media database (Fabs) - MAGIX AG - C:\Program Files\Common Files\MAGIX Services\Database\bin\FABS.exeO23 - Service: Firebird Server - MAGIX Instance (FirebirdServerMAGIXInstance) - MAGIX® - C:\Program Files\Common Files\MAGIX Services\Database\bin\fbserver.exeO23 - Service: GEST Service for program management. (GEST Service) - Unknown owner - C:\Program Files\GIGABYTE\EnergySaver\GSvr.exeO23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exeO23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exeO23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exeO23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeO23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exeO23 - Service: Intuit Update Service v4 (IntuitUpdateServiceV4) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: KDUpdater - Unknown owner - C:\Users\Family\AppData\Local\Temp\KDUpdSrv.exe (file missing)O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\21.2.0.38\NIS.exeO23 - Service: NMSAccessU - Unknown owner - C:\Program Files\iDumpPro\NMSAccessU.exeO23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exeO23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exeO23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exeO23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe --End of file - 10249 bytes Link to post Share on other sites More sharing options...
Staff gringo_pr Posted April 21, 2014 Staff ID:821466 Share Posted April 21, 2014 Greetings These logs are looking very good, we are almost done!!! Just one more scan to go. :Remove unneeded start-up entries: This part of the fix is purely optional These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.Run HijackThis (rightclick and run as admin)Click on the Scan buttonPut a check beside all of the items listed below (if present):O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [Windows Client Manager] C:\Program Files\Flash Update\winclient32.exe O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun O4 - HKCU\..\Run: [Desktop Software] "C:\Program Files\Common Files\SupportSoft\bin\bcont.exe" /ini "C:\Program Files\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden O4 - HKCU\..\Run: [iCloudServices] C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe O4 - HKCU\..\Run: [ApplePhotoStreams] C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler O4 - HKUS\S-1-5-21-3778013893-1408630279-1737301900-1003\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser') O4 - HKUS\S-1-5-21-3778013893-1408630279-1737301900-1003\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser') O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE Close all open windows and browsers/email, etc...Click on the "Fix Checked" buttonWhen completed, close the application. NOTE**You can research each of those lines >here< and see if you want to keep them or not just copy the name between the brackets and paste into the search space O4 - HKLM\..\Run: [IntelliPoint] Eset Online Scanner **Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin Go Eset web page to run an online scanner from ESET.Turn off the real time scanner of any existing antivirus program while performing the online scanclick on the Run ESET Online Scanner buttonTick the box next to YES, I accept the Terms of Use.Click StartWhen asked, allow the add/on to be installedClick StartMake sure that the option Remove found threats is untickedClick on Advanced Settings, ensure the optionsScan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.Click Scanwait for the virus definitions to be downloadedWait for the scan to finishWhen the scan is completeIf no threats were foundput a checkmark in "Uninstall application on close"close programreport to me that nothing was foundIf threats were foundclick on "list of threats found"click on "export to text file" and save it as ESET SCAN and save to the desktopClick on backput a checkmark in "Uninstall application on close"click on finishclose programcopy and paste the report hereGringo Link to post Share on other sites More sharing options...
BJKoch Posted April 22, 2014 Author ID:821932 Share Posted April 22, 2014 Hello! The ESET log is below. Things are running great, thank you! =====ESET SCAN.txt===== C:\Program Files\NCH Swift Sound\ExpressBurn\burnsetup_v4.40.exe a variant of Win32/Toolbar.Conduit.J potentially unwanted applicationC:\Program Files\NCH Swift Sound\ExpressBurn\expressburn.exe a variant of Win32/Toolbar.Conduit.J potentially unwanted applicationC:\Program Files\NCH Swift Sound\ExpressBurn\uninst.exe a variant of Win32/Toolbar.Conduit.J potentially unwanted applicationC:\Program Files\NCH Swift Sound\ExpressRip\expressrip.exe a variant of Win32/Toolbar.Conduit.K potentially unwanted applicationC:\Program Files\NCH Swift Sound\ExpressRip\ripsetup_v1.81.exe a variant of Win32/Toolbar.Conduit.K potentially unwanted applicationC:\Program Files\NCH Swift Sound\ExpressRip\uninst.exe a variant of Win32/Toolbar.Conduit.K potentially unwanted applicationC:\Program Files\NCH Swift Sound\Slice\slice.exe a variant of Win32/Toolbar.Conduit.I potentially unwanted applicationC:\Program Files\NCH Swift Sound\Slice\slicesetup_v2.00.exe a variant of Win32/Toolbar.Conduit.I potentially unwanted applicationC:\Program Files\NCH Swift Sound\Slice\uninst.exe a variant of Win32/Toolbar.Conduit.I potentially unwanted applicationC:\Program Files\NCH Swift Sound\Switch\switch.exe a variant of Win32/Toolbar.Conduit.J potentially unwanted applicationC:\Program Files\NCH Swift Sound\Switch\switchsetup_v4.04.exe a variant of Win32/Toolbar.Conduit.J potentially unwanted applicationC:\Program Files\NCH Swift Sound\Switch\uninst.exe a variant of Win32/Toolbar.Conduit.J potentially unwanted applicationC:\Program Files\NCH Swift Sound\WavePad\uninst.exe a variant of Win32/Toolbar.Conduit.K potentially unwanted applicationC:\Program Files\NCH Swift Sound\WavePad\wavepad.exe a variant of Win32/Toolbar.Conduit.K potentially unwanted applicationC:\Program Files\NCH Swift Sound\WavePad\wpsetup_v4.52.exe a variant of Win32/Toolbar.Conduit.K potentially unwanted applicationC:\ProgramData\ZalmanInstaller_5343\otshotcomponent44.exe a variant of Win32/Amonetize.AJ potentially unwanted applicationC:\Users\All Users\ZalmanInstaller_5343\otshotcomponent44.exe a variant of Win32/Amonetize.AJ potentially unwanted applicationC:\Users\Family\AppData\Local\VLCPlayer\VLCPlayer\Application\1.9.0.0\mgc.dll a variant of Win32/Toolbar.Montiera.I potentially unwanted applicationC:\Users\Family\AppData\Local\VLCPlayer\VLCPlayer\Application\1.9.0.0\VLCPlayer.exe a variant of Win32/Toolbar.Montiera.I potentially unwanted applicationC:\Users\Family\AppData\Roaming\rmi\ccleaner-4.07.4369.exe Win32/Bundled.Toolbar.Google.D potentially unsafe applicationC:\Users\Family\Downloads\mp3rocket.exe a variant of Win32/Bundled.Toolbar.Ask potentially unsafe applicationC:\Users\Family\Downloads\music_maker_17_174mb_us.exe a variant of Win32/Bundled.Toolbar.Ask potentially unsafe applicationC:\Users\Family\Downloads\setup (1).exe a variant of Win32/InstallCore.LW potentially unwanted application Link to post Share on other sites More sharing options...
Staff gringo_pr Posted April 22, 2014 Staff ID:822006 Share Posted April 22, 2014 Hello BJKoch There are some minor things in your online scan that should be removed.delete filesCopy all text in the code box (below)...to Notepad.@echo offdel /f /s /q "C:\Program Files\NCH Swift Sound\ExpressBurn\burnsetup_v4.40.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\ExpressBurn\expressburn.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\ExpressBurn\uninst.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\ExpressRip\expressrip.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\ExpressRip\ripsetup_v1.81.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\ExpressRip\uninst.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\Slice\slice.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\Slice\slicesetup_v2.00.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\Slice\uninst.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\Switch\switch.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\Switch\switchsetup_v4.04.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\Switch\uninst.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\WavePad\uninst.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\WavePad\wavepad.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\WavePad\wpsetup_v4.52.exe"del /f /s /q "C:\ProgramData\ZalmanInstaller_5343\otshotcomponent44.exe"del /f /s /q "C:\Users\All Users\ZalmanInstaller_5343\otshotcomponent44.exe"del /f /s /q "C:\Users\Family\AppData\Local\VLCPlayer\VLCPlayer\Application\1.9.0.0\mgc.dll"del /f /s /q "C:\Users\Family\AppData\Local\VLCPlayer\VLCPlayer\Application\1.9.0.0\VLCPlayer.exe"del /f /s /q "C:\Users\Family\AppData\Roaming\rmi\ccleaner-4.07.4369.exe"del /f /s /q "C:\Users\Family\Downloads\mp3rocket.exe"del /f /s /q "C:\Users\Family\Downloads\music_maker_17_174mb_us.exe"del /f /s /q "C:\Users\Family\Downloads\setup (1).exe"del %0Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"It should look like this: <--XP<--vistaDouble click on delfile.bat to execute it.A black CMD window will flash, then disappear...this is normal.The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.:Why we need to remove some of our tools:Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.:DeFogger:Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.To re-enable your Emulation drivers, double click DeFogger to run the tool.The application window will appearClick the Re-enable button to re-enable your CD Emulation driversClick Yes to continueA 'Finished!' message will appearClick OKDeFogger will now ask to reboot the machine - click OK.Your Emulation drivers are now re-enabled.:Uninstall ComboFix:turn off all active protection softwarepush the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)please copy and past the following into the box ComboFix /Uninstall and click OK.Note the space between the X and the /Uninstall, it needs to be there.:Remove the rest of our tools:Please download DelFix and save it to desktop. This tool will remove all the tools we used to clean your pc.Double-click DelFix.exe.select all options avalibleClick the Run button.The tool will delete itself once it finishes, if not delete it by yourself.If asked to restart the computer, please do so:The programs you can keep:Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstallsCCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleanerMalwarebytes' Anti-Malware The Gold standerd today in antimalware scanners:Security programs:One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It istotally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)Note** If you decide to install MSE you will need to uninstall your present Antivirus:Security awareness:It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft articleStrong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable JavaThe other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.Here are some articles that are must reads and should be read by everybody in your household that uses the internetinternetsafetyInternet Safety for KidsHere is some more reading for you from some of my collegesPC Safety and Security - What Do I Need? from my friends at Tech Support ForumCOMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removalquoted from Tech Support ForumConclusionThere is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PMMy help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.Gringo Link to post Share on other sites More sharing options...
Staff gringo_pr Posted April 25, 2014 Staff ID:823256 Share Posted April 25, 2014 Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you. Link to post Share on other sites More sharing options...
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