Jump to content

Can't remove trojan.gen.2 from my desktop, please help!


Recommended Posts

Hi everyone. I'm new here.

Recently used Norton to scan my computer after it starting running really slowly and found out that there's a Trojan.gen.2 virus on my computer. I've no idea how to get rid of it and it's seriously causing my computer to run slower and slower.

Any advice on how to solve this issue and get rid of the virus?

Help appreciated, much thanks!

Link to post
Share on other sites

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
     
    
Before we start please read and note the following:

  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

:excl: I can't foresee everything, so if anything unexpected happens, please stop and inform me!
:excl: There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
  warning.gif Rules and policies
 
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
 
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
 
 
 
 
Download 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.

  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and paste the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"

 

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Link to post
Share on other sites

  • Root Admin
2015-01-06 15:45 - 2015-01-06 15:45 - 00015574 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]outcast.2014.1080p.brrip.x264.yify.torrent

2015-01-06 15:43 - 2015-01-06 15:43 - 00017724 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]the.good.lie.2014.1080p.brrip.x264.yify.torrent

2015-01-06 15:37 - 2015-01-06 15:37 - 00017658 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]i.origins.2014.1080p.brrip.x264.yify.torrent

2015-01-06 15:04 - 2015-01-06 15:04 - 00015538 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]the.giver.2014.1080p.brrip.x264.yify.torrent

2015-01-06 14:58 - 2015-01-06 14:58 - 00008896 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]a.million.ways.to.die.in.the.west.2014.720p.brrip.x264.yify.torrent

2015-01-06 14:54 - 2015-01-06 14:54 - 00017583 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]confessions.of.a.dangerous.mind.2002.1080p.brrip.x264.yify.torrent

2015-01-06 14:52 - 2015-01-06 14:52 - 00009474 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]the.fault.in.our.stars.2014.720p.brrip.x264.yify.torrent

2015-01-06 14:45 - 2015-01-06 14:45 - 00017418 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]the.drop.2014.1080p.brrip.x264.yify.torrent

2015-01-06 14:44 - 2015-01-06 14:44 - 00022719 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]gone.girl.2014.1080p.brrip.x264.yify.torrent

2015-01-06 14:39 - 2015-01-06 14:39 - 00017531 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]the.maze.runner.2014.1080p.brrip.x264.yify.torrent

2015-01-06 14:38 - 2015-01-06 14:39 - 00019801 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]guardians.of.the.galaxy.2014.1080p.brrip.x264.yify.torrent

2015-01-05 08:30 - 2015-01-05 08:30 - 00001248 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]colleen.hoover.maybe.not.maybe.1.5.epub (1).torrent

2015-01-05 08:17 - 2015-01-05 08:17 - 00001248 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]colleen.hoover.maybe.not.maybe.1.5.epub.torrent

2015-01-05 08:16 - 2015-01-05 08:16 - 00002818 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]maybe.someday.a.novel.by.colleen.hoover.epub.torrent

2015-01-05 08:16 - 2015-01-05 08:16 - 00002818 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]maybe.someday.a.novel.by.colleen.hoover.epub (1).torrent

2015-01-05 06:31 - 2015-01-05 06:31 - 00007944 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]letter.quest.grimms.journey.final.2014.pc.foxy.games (1).torrent

2015-01-05 06:26 - 2015-01-05 06:26 - 00007944 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]letter.quest.grimms.journey.final.2014.pc.foxy.games.torrent

2015-01-05 05:32 - 2015-01-05 05:32 - 00009532 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]hopeless.series.1.2.by.colleen.hoover.mu.torrent

2015-01-03 21:31 - 2015-01-03 21:31 - 00011946 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]demigods.collectors.edition.tmg.wendy99.torrent

2015-01-01 22:51 - 2015-01-01 22:51 - 00007388 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]brooklyn.nine.nine.s02e11.hdtv.x264.killers.eztv (1).torrent

2015-01-01 22:43 - 2015-01-01 22:44 - 00007388 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]brooklyn.nine.nine.s02e11.hdtv.x264.killers.eztv.torrent

2015-01-01 18:31 - 2015-01-01 18:31 - 00045866 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]the.sims.4.reloaded.torrent

2015-01-01 18:17 - 2015-01-01 18:17 - 00020341 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]3dmgame.the.sims.4.update.3.and.crack.v7.rar.torrent

2015-01-01 18:16 - 2015-01-01 18:16 - 00012224 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]3dmgame.the.sims.4.update.1.incl.crack.v4.torrent

2015-01-01 18:05 - 2015-01-01 18:05 - 00031642 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]the.interview.2014.1080p.5.1.dd.custom.nl.subs.unlimitedmovies.torrent

2015-01-01 16:42 - 2015-01-01 16:42 - 00035480 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]the.sims.4.all.dlc.patches.updates.repack.term.nator.torrent

2015-01-01 16:39 - 2015-01-01 16:39 - 00089114 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]the.sims.3.deluxe.edition.the.sims.store.objects.build.8.1.aka.university.life.2009.2013.pc.repack.by.rg.catalyst.torrent

2014-12-29 05:48 - 2014-12-29 05:48 - 00007234 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]weight.watchers.one.pot.cookbook.by.weight.watchers.torrent

2014-12-29 05:02 - 2014-12-29 05:02 - 00013089 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]the.kitchn.cookbook.recipes.kitchens.tips.to.inspire.your.cooking.gnv64.torrent

2014-12-29 05:00 - 2014-12-29 05:00 - 00018816 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]martha.stewart.s.cakes.2013.epub.mobi.torrent

2014-12-29 05:00 - 2014-12-29 05:00 - 00017474 _____ () C:\Users\Mervyn Yip\Downloads\[kickass.so]martha.stewart.s.cakes.our.first.ever.book.of.bundts.loaves.layers.coffee.cakes.and.more.mg.torrent

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.