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MBAM will not install

LaughingDog
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LaughingDog

LaughingDog

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Thanks again for your help - and I hope your patience holds out.

We're back to the original problem. I have tried several combinations of registering, rebooting, starting protection, with and without Avira (and Winpatrol)running, cleaning and re-installing, rebooting without activating, etc.

I can load the program.

I can update the program.

I can scan with the program.

I can register the program.

If I try to start the protection module after registration I get an open event code 2 error message.

If I reboot without starting the protection module, but after registering, the icon will show in the task tray momentarily and then display the code 2 error.

If I try to start the protection module after rebooting and receiving the code 2 error, I receive a code 1073 error even though the protection tab says the module is disabled and there is no icon in the task tray.

Any ideas?

Did you see anything in the logs that would lead you to believe there is any kind of virus or malware on this system?

Is it possible that any of the game tweaks my son loaded could be doing this?(not necessarily viral, but invasive/destructive/changing settings)

Nothing else seems to be affected. As I said earlier, all the other protection programs I was running would load, run and update without problems. I'm not getting redirects or excessive spam while browsing. Other than being a very large file, I had no issues updating Windows either.

Please let me know.

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  • Root Admin
AdvancedSetup

AdvancedSetup

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I'm not really sure at this point. All I can go by is the logs you provide and steps you do.

It very well could be from damage to the OS from Malware that we'll never be able to repair or it could be one of the programs is blocking MBAM.

Do your event logs in Admin Tools show anything?

Please try this, disable ALL Security Software.

Please download and run this program: Dial-a-fix

dialafix.png

Let me know if that makes any difference now or not.

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LaughingDog

LaughingDog

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Thanks again for your help and continued patience.

Here is the d-a-f log (this was run from safe mode):

2:32:35 PM | Dial-a-fix was unable to determine your version of Internet Explorer

Notes about this log:

1) "->" denotes an external command being executed, and "-> (number)" indicates

the return code from the previous command

2) Not all external command return codes are accurate, or useful

3) Sometimes commands return 0 (no error) even when they fail or crash

4) If an error occurs while registering an object, please send an email to:

dial-a-fix@DjLizard.net and include a copy of this log

DAF version: v0.60.0.24

--- System info ---

OS: Microsoft Windows XP Service Pack 3

IE version: 8.0.6001.18702

MPC: 55276-013

CPU: Intel® Pentium® D CPU 3.20GHz (~3150MHz)

CPU: CPU is 64-bit or has 64-bit extensions

CPU: 2 CPU cores present

BIOS: 9/2/2007

Memory (approx): 2045MB

Uptime: 0 hour(s)

Current directory: C:\Documents and Settings\not found\Desktop\Dial-a-fix-v0.60.0.24

---

6/18/2009 2:32:35 PM -- Dial-a-fix : [v0.60.0.24] -- started

2:32:35 PM | Policy scan started

2:32:35 PM | Policy scan ended - no restrictive policies were found

--- Emptying temp folders ---

2:32:56 PM | Deleting C:\Documents and Settings\not found\Local Settings\Temp...

2:32:57 PM | C:\Documents and Settings\not found\Local Settings\Temp could not be completely emptied, please reboot and try again

2:32:57 PM | Deleting C:\WINDOWS\temp...

2:32:57 PM | C:\WINDOWS\temp could not be completely emptied, please reboot and try again

2:32:57 PM | Deleting C:\DOCUME~1\NOTFOU~1\LOCALS~1\Temp...

2:32:57 PM | Re-created directory C:\DOCUME~1\NOTFOU~1\LOCALS~1\Temp

--- MSI ---

2:32:59 PM | Registered: C:\WINDOWS\system32\msi.dll

--- Windows Update ---

--- Registration: Windows Update/Automatic Update DLLs ---

2:33:07 PM | Unregistered: C:\WINDOWS\system32\msxml.dll

2:33:07 PM | Registered: C:\WINDOWS\system32\msxml.dll

2:33:08 PM | Unregistered: C:\WINDOWS\system32\msxml2.dll

2:33:08 PM | Registered: C:\WINDOWS\system32\msxml2.dll

2:33:09 PM | Unregistered: C:\WINDOWS\system32\msxml3.dll

2:33:10 PM | Registered: C:\WINDOWS\system32\msxml3.dll

2:33:10 PM | Unregistered: C:\WINDOWS\system32\msxml4.dll

2:33:10 PM | Registered: C:\WINDOWS\system32\msxml4.dll

2:33:10 PM | Unregistered: C:\WINDOWS\system32\qmgr.dll

2:33:10 PM | Registered: C:\WINDOWS\system32\qmgr.dll

2:33:10 PM | Unregistered: C:\WINDOWS\system32\qmgrprxy.dll

2:33:10 PM | Registered: C:\WINDOWS\system32\qmgrprxy.dll

2:33:10 PM | Unregistered: C:\WINDOWS\system32\muweb.dll

2:33:10 PM | Registered: C:\WINDOWS\system32\muweb.dll

2:33:11 PM | Unregistered: C:\WINDOWS\system32\winhttp.dll

2:33:11 PM | Registered: C:\WINDOWS\system32\winhttp.dll

2:33:11 PM | Registered: C:\WINDOWS\system32\wuapi.dll

2:33:11 PM | Unregistered: C:\WINDOWS\system32\wuaueng.dll

2:33:12 PM | Registered: C:\WINDOWS\system32\wuaueng.dll

2:33:12 PM | Unregistered: C:\WINDOWS\system32\wuaueng1.dll

2:33:12 PM | Registered: C:\WINDOWS\system32\wuaueng1.dll

2:33:12 PM | Unregistered: C:\WINDOWS\system32\wucltui.dll

2:33:12 PM | Registered: C:\WINDOWS\system32\wucltui.dll

2:33:12 PM | Unregistered: C:\WINDOWS\system32\wups.dll

2:33:12 PM | Registered: C:\WINDOWS\system32\wups.dll

2:33:12 PM | Unregistered: C:\WINDOWS\system32\wups2.dll

2:33:12 PM | Registered: C:\WINDOWS\system32\wups2.dll

2:33:12 PM | Unregistered: C:\WINDOWS\system32\wuweb.dll

2:33:12 PM | Registered: C:\WINDOWS\system32\wuweb.dll

2:33:12 PM | Registered: C:\WINDOWS\system32\ole32.dll

--- SSL/HTTPS/Cryptography ---

2:33:24 PM | Executed 'cmd.exe /c rmdir /q /s C:\WINDOWS\system32\Catroot2'

--- Registration: SSL/HTTPS/Cryptography ---

2:33:28 PM | Unregistered: C:\WINDOWS\system32\cryptdlg.dll

2:33:28 PM | Registered: C:\WINDOWS\system32\cryptdlg.dll

2:33:28 PM | Unregistered: C:\WINDOWS\system32\cryptui.dll

2:33:28 PM | Registered: C:\WINDOWS\system32\cryptui.dll

2:33:29 PM | Unregistered: C:\WINDOWS\system32\cryptext.dll

2:33:29 PM | Registered: C:\WINDOWS\system32\cryptext.dll

2:33:29 PM | Unregistered: C:\WINDOWS\system32\dssenh.dll

2:33:29 PM | Registered: C:\WINDOWS\system32\dssenh.dll

2:33:29 PM | Unregistered: C:\WINDOWS\system32\gpkcsp.dll

2:33:29 PM | Registered: C:\WINDOWS\system32\gpkcsp.dll

2:33:29 PM | Unregistered: C:\WINDOWS\system32\initpki.dll

2:34:01 PM | Registered: C:\WINDOWS\system32\initpki.dll

2:34:01 PM | Unregistered: C:\WINDOWS\system32\licdll.dll

2:34:01 PM | Registered: C:\WINDOWS\system32\licdll.dll

2:34:01 PM | Unregistered: C:\WINDOWS\system32\mssign32.dll

2:34:01 PM | Registered: C:\WINDOWS\system32\mssign32.dll

2:34:01 PM | Unregistered: C:\WINDOWS\system32\mssip32.dll

2:34:01 PM | Registered: C:\WINDOWS\system32\mssip32.dll

2:34:02 PM | Unregistered: C:\WINDOWS\system32\scardssp.dll

2:34:02 PM | Registered: C:\WINDOWS\system32\scardssp.dll

2:34:02 PM | Unregistered: C:\WINDOWS\system32\sccbase.dll

2:34:02 PM | Registered: C:\WINDOWS\system32\sccbase.dll

2:34:02 PM | Unregistered: C:\WINDOWS\system32\scecli.dll

2:34:02 PM | Registered: C:\WINDOWS\system32\scecli.dll

2:34:02 PM | Unregistered: C:\WINDOWS\system32\softpub.dll

2:34:02 PM | Registered: C:\WINDOWS\system32\softpub.dll

2:34:03 PM | Unregistered: C:\WINDOWS\system32\slbcsp.dll

2:34:03 PM | Registered: C:\WINDOWS\system32\slbcsp.dll

2:34:03 PM | Unregistered: C:\WINDOWS\system32\regwizc.dll

2:34:03 PM | Registered: C:\WINDOWS\system32\regwizc.dll

2:34:03 PM | Unregistered: C:\WINDOWS\system32\rsaenh.dll

2:34:03 PM | Registered: C:\WINDOWS\system32\rsaenh.dll

2:34:03 PM | Unregistered: C:\WINDOWS\system32\winhttp.dll

2:34:03 PM | Registered: C:\WINDOWS\system32\winhttp.dll

2:34:03 PM | Unregistered: C:\WINDOWS\system32\wintrust.dll

2:34:03 PM | Registered: C:\WINDOWS\system32\wintrust.dll

--- Registration: ActiveX controls/codecs ---

2:34:03 PM | Registered: C:\WINDOWS\system32\acelpdec.ax

2:34:03 PM | Registered: C:\WINDOWS\system32\actxprxy.dll

2:34:03 PM | Registered: C:\WINDOWS\system32\asctrls.ocx

2:34:04 PM | Registered: C:\WINDOWS\system32\daxctle.ocx

2:34:04 PM | Registered: C:\WINDOWS\system32\hhctrl.ocx

2:34:04 PM | Registered: C:\WINDOWS\system32\l3codecx.ax

2:34:04 PM | Registered: C:\WINDOWS\system32\licmgr10.dll

2:34:04 PM | Registered: C:\WINDOWS\system32\mpg4ds32.ax

2:34:08 PM | Registered: C:\WINDOWS\system32\msdxm.ocx

2:34:08 PM | Registered: C:\WINDOWS\system32\proctexe.ocx

2:34:08 PM | Registered: C:\WINDOWS\system32\tdc.ocx

2:34:08 PM | Registered: C:\WINDOWS\system32\wshom.ocx

--- Registration: Control Panel applets ---

2:34:08 PM | DllInstalled: C:\WINDOWS\system32\inetcpl.cpl

2:34:08 PM | DllInstalled: C:\WINDOWS\system32\appwiz.cpl

2:34:08 PM | Registered: C:\WINDOWS\system32\appwiz.cpl

2:34:08 PM | DllInstalled: C:\WINDOWS\system32\nusrmgr.cpl

2:34:08 PM | Registered: C:\WINDOWS\system32\nusrmgr.cpl

--- Registration: Direct[X|Draw|Show|Media] ---

2:34:09 PM | Registered: C:\WINDOWS\system32\quartz.dll

2:34:09 PM | Registered: C:\WINDOWS\system32\danim.dll

2:34:09 PM | Registered: C:\WINDOWS\system32\dmscript.dll

2:34:09 PM | Registered: C:\WINDOWS\system32\dmstyle.dll

2:34:09 PM | Registered: C:\WINDOWS\system32\dxmasf.dll

2:34:09 PM | Registered: C:\WINDOWS\system32\dxtmsft.dll

2:34:09 PM | Registered: C:\WINDOWS\system32\dxtrans.dll

2:34:09 PM | Registered: C:\WINDOWS\system32\sbe.dll

--- Registration: Programming cores/runtimes ---

2:34:09 PM | Registered: C:\WINDOWS\system32\atl.dll

2:34:09 PM | Registered: C:\WINDOWS\system32\corpol.dll

2:34:09 PM | Registered: C:\WINDOWS\system32\jscript.dll

2:34:10 PM | Registered: C:\WINDOWS\system32\dispex.dll

2:34:10 PM | Registered: C:\WINDOWS\system32\scrrun.dll

2:34:10 PM | Registered: C:\WINDOWS\system32\scrobj.dll

2:34:10 PM | Registered: C:\WINDOWS\system32\vbscript.dll

2:34:10 PM | Registered: C:\WINDOWS\system32\wshext.dll

--- Registration: Explorer/IE/OE/shell/WMP ---

2:34:11 PM | Registered: C:\WINDOWS\system32\activeds.dll

2:34:11 PM | DllInstalled: C:\WINDOWS\system32\browseui.dll

2:34:11 PM | Registered: C:\WINDOWS\system32\browseui.dll

2:34:11 PM | Registered: C:\WINDOWS\system32\browsewm.dll

2:34:11 PM | Registered: C:\WINDOWS\system32\cabview.dll

2:34:12 PM | Registered: C:\WINDOWS\system32\cdfview.dll

2:34:12 PM | Registered: C:\WINDOWS\system32\clbcatex.dll

2:34:12 PM | Registered: C:\WINDOWS\system32\clbcatq.dll

2:34:12 PM | Registered: C:\WINDOWS\system32\comcat.dll

2:34:12 PM | Registered: C:\WINDOWS\system32\cscui.dll

2:34:12 PM | Registered: C:\WINDOWS\system32\credui.dll

2:34:12 PM | Registered: C:\WINDOWS\system32\datime.dll

2:34:12 PM | Registered: C:\WINDOWS\system32\devmgr.dll

2:34:12 PM | Registered: C:\WINDOWS\system32\dfsshlex.dll

2:34:12 PM | Registered: C:\WINDOWS\system32\dmdlgs.dll

2:34:12 PM | Registered: C:\WINDOWS\system32\dmdskmgr.dll

2:34:12 PM | Registered: C:\WINDOWS\system32\dmloader.dll

2:34:13 PM | Registered: C:\WINDOWS\system32\dmocx.dll

2:34:13 PM | Registered: C:\WINDOWS\system32\dmview.ocx

2:34:13 PM | DllInstalled: C:\WINDOWS\system32\dsuiext.dll

2:34:13 PM | Registered: C:\WINDOWS\system32\dsuiext.dll

2:34:13 PM | DllInstalled: C:\WINDOWS\system32\dsquery.dll

2:34:13 PM | Registered: C:\WINDOWS\system32\dsquery.dll

2:34:13 PM | Registered: C:\WINDOWS\system32\dskquoui.dll

2:34:13 PM | Registered: C:\WINDOWS\system32\els.dll

2:34:13 PM | Registered: C:\WINDOWS\system32\es.dll

2:34:13 PM | Registered: C:\WINDOWS\system32\fontext.dll

2:34:13 PM | Registered: C:\WINDOWS\system32\hlink.dll

2:34:14 PM | Registered: C:\WINDOWS\system32\hnetcfg.dll

2:34:14 PM | Registered: C:\WINDOWS\system32\iedkcs32.dll

2:34:14 PM | Registered: C:\WINDOWS\system32\iepeers.dll

2:34:14 PM | Error 127: C:\WINDOWS\system32\iesetup.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702

2:34:22 PM | Error 127: C:\WINDOWS\system32\iesetup.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.18702

2:34:27 PM | Registered: C:\WINDOWS\system32\ils.dll

2:34:27 PM | Error 127: C:\WINDOWS\system32\imgutil.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702

2:34:31 PM | Registered: C:\WINDOWS\system32\inetcfg.dll

2:34:32 PM | Registered: C:\WINDOWS\system32\inetcomm.dll

2:34:32 PM | Error 127: C:\WINDOWS\system32\inseng.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702

2:34:36 PM | Error 127: C:\WINDOWS\system32\inseng.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.18702

2:34:39 PM | Registered: C:\WINDOWS\system32\laprxy.dll

2:34:39 PM | Registered: C:\WINDOWS\system32\lmrt.dll

2:34:39 PM | Registered: C:\WINDOWS\system32\mlang.dll

2:34:40 PM | Registered: C:\WINDOWS\system32\mmcndmgr.dll

2:34:40 PM | Registered: C:\WINDOWS\system32\mmcshext.dll

2:34:40 PM | Registered: C:\WINDOWS\system32\mscoree.dll

2:34:40 PM | Error 127: C:\WINDOWS\system32\mshtml.dll is not registerable or the file is corrupted. Version: 8.00.6001.18783

2:34:41 PM | Error 127: C:\WINDOWS\system32\mshtml.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.18783

2:34:43 PM | Registered: C:\WINDOWS\system32\mshtmled.dll

2:34:43 PM | Registered: C:\WINDOWS\system32\msieftp.dll

2:34:43 PM | Registered: C:\WINDOWS\system32\msoeacct.dll

2:34:43 PM | Registered: C:\WINDOWS\system32\msr2c.dll

2:34:43 PM | Error 127: C:\WINDOWS\system32\msrating.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702

2:34:45 PM | DllInstalled: C:\WINDOWS\system32\mydocs.dll

2:34:45 PM | Registered: C:\WINDOWS\system32\mydocs.dll

2:34:45 PM | Registered: C:\WINDOWS\system32\mstime.dll

2:34:45 PM | Registered: C:\WINDOWS\system32\netcfgx.dll

2:34:45 PM | DllInstalled: C:\WINDOWS\system32\netplwiz.dll

2:34:45 PM | Registered: C:\WINDOWS\system32\netplwiz.dll

2:34:45 PM | Registered: C:\WINDOWS\system32\netman.dll

2:34:46 PM | Registered: C:\WINDOWS\system32\netshell.dll

2:34:46 PM | Registered: C:\WINDOWS\system32\ntmsevt.dll

2:34:46 PM | Registered: C:\WINDOWS\system32\ntmsmgr.dll

2:34:46 PM | DllInstalled: C:\WINDOWS\system32\ntmssvc.dll

2:34:46 PM | Registered: C:\WINDOWS\system32\ntmssvc.dll

2:34:46 PM | Error 127: C:\WINDOWS\system32\occache.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702

2:34:47 PM | Error 127: C:\WINDOWS\system32\occache.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.18702

2:34:49 PM | Registered: C:\WINDOWS\system32\ole32.dll

2:34:49 PM | Registered: C:\WINDOWS\system32\oleaut32.dll

2:34:49 PM | Registered: C:\WINDOWS\system32\oleacc.dll

2:34:49 PM | Registered: C:\WINDOWS\system32\olepro32.dll

2:34:49 PM | DllInstalled: C:\WINDOWS\system32\photowiz.dll

2:34:49 PM | Registered: C:\WINDOWS\system32\photowiz.dll

2:34:49 PM | Error 127: C:\WINDOWS\system32\pngfilt.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702

2:34:50 PM | Registered: C:\WINDOWS\system32\remotepg.dll

2:34:50 PM | Registered: C:\WINDOWS\system32\rpcrt4.dll

2:34:50 PM | Registered: C:\WINDOWS\system32\rshx32.dll

2:34:50 PM | Registered: C:\WINDOWS\system32\sendmail.dll

2:34:50 PM | Registered: C:\WINDOWS\system32\slayerxp.dll

2:34:51 PM | DllInstalled: C:\WINDOWS\system32\shdocvw.dll

2:34:51 PM | Registered: C:\WINDOWS\system32\shdocvw.dll

2:34:51 PM | Registered: C:\WINDOWS\system32\shell32.dll

2:34:54 PM | DllInstalled: C:\WINDOWS\system32\shell32.dll

2:34:54 PM | Registered: C:\WINDOWS\system32\shmedia.dll

2:34:54 PM | DllInstalled: C:\WINDOWS\system32\shimgvw.dll

2:34:54 PM | Registered: C:\WINDOWS\system32\shimgvw.dll

2:34:54 PM | DllInstalled: C:\WINDOWS\system32\shsvcs.dll

2:34:54 PM | Registered: C:\WINDOWS\system32\shsvcs.dll

2:34:54 PM | Registered: C:\WINDOWS\system32\srclient.dll

2:34:54 PM | Unregistered: C:\WINDOWS\system32\stobject.dll

2:34:55 PM | Registered: C:\WINDOWS\system32\stobject.dll

2:34:55 PM | DllInstalled: C:\WINDOWS\system32\themeui.dll

2:34:55 PM | Registered: C:\WINDOWS\system32\themeui.dll

2:34:55 PM | Registered: C:\WINDOWS\system32\twext.dll

2:34:55 PM | DllInstalled: C:\WINDOWS\system32\urlmon.dll

2:34:55 PM | Registered: C:\WINDOWS\system32\urlmon.dll

2:34:55 PM | Registered: C:\WINDOWS\system32\userenv.dll

2:34:55 PM | Error 127: C:\WINDOWS\system32\webcheck.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702

2:34:59 PM | Error 127: C:\WINDOWS\system32\webcheck.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.18702

2:35:01 PM | Registered: C:\WINDOWS\system32\webvw.dll

2:35:02 PM | Registered: C:\WINDOWS\system32\winhttp.dll

2:35:02 PM | DllInstalled: C:\WINDOWS\system32\wininet.dll

2:35:02 PM | Registered: C:\WINDOWS\system32\zipfldr.dll

2:35:02 PM | Registered: C:\Program Files\Common Files\system\Ole DB\msdadc.dll

2:35:02 PM | Registered: C:\Program Files\Common Files\system\Ole DB\msdaenum.dll

2:35:02 PM | Registered: C:\Program Files\Common Files\system\Ole DB\msdaer.dll

2:35:02 PM | Registered: C:\Program Files\Common Files\system\Ole DB\msdaipp.dll

2:35:02 PM | Registered: C:\Program Files\Common Files\system\Ole DB\msdaora.dll

2:35:02 PM | Registered: C:\Program Files\Common Files\system\Ole DB\msdaosp.dll

2:35:02 PM | Registered: C:\Program Files\Common Files\system\Ole DB\msdaps.dll

2:35:03 PM | Registered: C:\Program Files\Common Files\system\Ole DB\msdasc.dll

2:35:03 PM | Registered: C:\Program Files\Common Files\system\Ole DB\msdasql.dll

2:35:03 PM | Registered: C:\Program Files\Common Files\system\Ole DB\msdatt.dll

2:35:03 PM | Registered: C:\Program Files\Common Files\system\Ole DB\msdaurl.dll

2:35:03 PM | Registered: C:\Program Files\Common Files\system\Ole DB\msxactps.dll

2:35:03 PM | Registered: C:\Program Files\Common Files\system\Ole DB\oledb32.dll

2:35:03 PM | Registered: C:\Program Files\Common Files\system\Ole DB\oledb32r.dll

2:35:03 PM | Registered: C:\Program Files\Common Files\system\Ole DB\sqloledb.dll

2:35:03 PM | Registered: C:\Program Files\Common Files\system\Ole DB\sqlxmlx.dll

Let me address several oddities in this log:

1: It could not identify IE version, yet it correctly lists the IE version under "system info", and Addremove and Hijack this both identified it correctly.

2: It could not empty C:\Documents and Settings\not found\Local Settings\Temp, yet when I checked it was empty.

3: It could not empty C:\WINDOWS\temp. It contained a file called perflib778.dat. Access was denied when I tried to open it or delete it. File was in use by another program. Booted to safe mode and deleted.

4: Apparently all the errors occurred in the IE portion of the system, even though it was just upgraded from IE7 to IE8. As I mentioned earlier, my son tried to fix things through his own methods, which included downloading and installing the latest Sun Java. Could this be causing the errors?

MBAM still will not start and run protection module.

Thanks again.

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  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
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User has chosen to reinstall Windows.

Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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