How can I contact MWB support?

[prr]

I just set up a new laptop running Windows 10, and I was told by the installation of MWB that my serial key is no good. I emailed mwb support, to read that I had purchased this code from an unauthorized reseller, and that it was not good any more.

 

I would like to see if I can communicate with someone else in this organization. My code has been good, and I have never had a single problem activating my subscription (a lifetime subscription) before, any time I have set up a new laptop. Can someone PM me another way to communicate with MWB?

[prr]

I sent my original email through the support section of the MWB website.

[Firefox]

Hi, prr:

The most efficient way to resolve activation issues is to contact the Help Desk.

• If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
  • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
• If you do NOT already have a ticket at the Help Desk, you may open one HERE.
  • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
    • Name of purchaser
    • Email address of purchaser
    • Date of purchase
    • cleverbridge reference number (or details about the seller, if it was NOT the Malwarebytes online store)
    • MBAM license ID and Key information
    • Screen shots of any error messages or other dialogs

• Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.

In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Alternatively, you can also send an email to support@malwarebytes.org to get help.