anonake Posted July 18, 2016 ID:1051651 Share Posted July 18, 2016 Hi everyone, I have a pc which is infected. I have tried to install both malwarebytes and zemana malware but get errors. For malwarybytes I get runtime error at 110 137 while for zemana i get 0xc0000022 error code. I have managed to install Farbar and have attached the FRST and Addition files. Appreciate the help. Addition.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted July 18, 2016 ID:1051701 Share Posted July 18, 2016 Run FRST one more time: Type the following in the edit box after "Search:". dnsapi.dll Click Search button and post the log (Search.txt) it makes to your reply. Link to post Share on other sites More sharing options...
anonake Posted July 22, 2016 Author ID:1052237 Share Posted July 22, 2016 On 7/18/2016 at 7:56 PM, kevinf80 said: Run FRST one more time: Type the following in the edit box after "Search:". dnsapi.dll Click Search button and post the log (Search.txt) it makes to your reply. Hi, thanks for the reply. Really appreciate your help. Attached is the file. Search.txt Link to post Share on other sites More sharing options...
kevinf80 Posted July 22, 2016 ID:1052285 Share Posted July 22, 2016 Thanks for those logs, continue as follows: Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Run FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Download Malwarebytes Anti-Malware to your desktop. Double-click mbam-setup and follow the prompts to install the program. At the end, be sure a checkmark is placed next to the following: Launch Malwarebytes Anti-Malware A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program. Click Finish. On the Dashboard, click the 'Update Now >>' link After the update completes Select > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware. Now select > Scan > Threat scan > Scan now When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected. In most cases, a restart will be required. Wait for the prompt to restart the computer to appear, then click on Yes. To get the log from Malwarebytes do the following: Click on the History tab > Application Logs. Double click on the scan log which shows the Date and time of the scan just performed. Click Export > From export you have three options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to replyXML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Xplode onto your Desktop. Double click on Adwcleaner.exe to run the tool. Click on the Scan in the Actions box Please wait fot the scan to finish.. When "Waiting for action.Please uncheck elements you want to keep" shows in top line.. Click on the Cleaning box. Next click OK on the "Closing Programs" pop up box. Click OK on the Information box & again OK to allow the necessary reboot After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed... Next, Download Sophos Free Virus Removal Tool and save it to your desktop. Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... Let me see those logs, also give an update on any remaining issues or concerns... Thank you, Kevin... Fixlist.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 26, 2016 Root Admin ID:1052774 Share Posted July 26, 2016 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 9, 2016 Root Admin ID:1055422 Share Posted August 9, 2016 Topic reopened per request Link to post Share on other sites More sharing options...
kevinf80 Posted August 9, 2016 ID:1055445 Share Posted August 9, 2016 What is the current status of your system, did you follow the instructions I posted in my last reply, if so can I see the produced logs... Link to post Share on other sites More sharing options...
anonake Posted August 12, 2016 Author ID:1056094 Share Posted August 12, 2016 On 8/9/2016 at 10:15 PM, kevinf80 said: What is the current status of your system, did you follow the instructions I posted in my last reply, if so can I see the produced logs... Hi Kevin, Apologies for the late reply. I ran the FIXLIST.txt file. It has definitely helped yet I am still unable to install malwarebytes. I get the following error message: Runtime Error at 110:137 Could not call proc. I have attached the Fixlog.txt Once again thanks for the help. Fixlog.txt Link to post Share on other sites More sharing options...
kevinf80 Posted August 12, 2016 ID:1056157 Share Posted August 12, 2016 See if the following will work: Go here: https://www.zemana.com/Download download and install Zemana Anti-malware. Allow a shortcut to be saved to your Desktop.. The tool will be active with a 15 day trial.... Right click on Zemana Antimalware and select "Run as Administrator" From the GUI select "Settings" In the new window Select 1. Updates, when complete Select 2. Real Time Protection. In the next window make sure 1. all boxes are checkmarked and the action is "Quarantine" and then " 2. Select the home icon. In the new window select "Scan" When the scan completes check each found entry (if any). For "Suspicious Browser Settings" choose REPAIR for all other entries choose QUARANTINE then select the "Next" tab The action complete window will open, from there select the "Back" tab. That will take you back to the home screen... On that screen select the "Reports" tab. (Looks like 3 chimneys) On that screen select and highlite the scan details line, then select "Open Report" Copy and paste that log to your reply... Thanks, Kevin... Link to post Share on other sites More sharing options...
anonake Posted August 17, 2016 Author ID:1056955 Share Posted August 17, 2016 Hi Kevin, Im afraid I wasn't able to install zemana due to the following message: Anti logger Safeonline is installed and thus need to uninstall it first. I have tried to find this program but couldn't as it was not showing up in Programs and Features nor in My C drive under Programs. Link to post Share on other sites More sharing options...
kevinf80 Posted August 17, 2016 ID:1056963 Share Posted August 17, 2016 Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt" Link to post Share on other sites More sharing options...
anonake Posted August 17, 2016 Author ID:1056981 Share Posted August 17, 2016 Hi Kevin, I ran a SFC scannow from cmd which seemed to allow me to install zemena but i cant update it. It also allowed me to install malwarebytes and im scanning using it now. Link to post Share on other sites More sharing options...
kevinf80 Posted August 17, 2016 ID:1057022 Share Posted August 17, 2016 Ok, post the malwarebytes log when ever you`re ready... Also run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt" Link to post Share on other sites More sharing options...
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