Slow windows 10, clean scans but still suspect infection

[careswho]

Slow windows 10, clean scans but still suspect infection. And this morning when I turned on my computer, it shows the time and the date today, then when i click or press a key it should show the password field right? But it didnt, it was like the field was hidden then i tried pressing random keys and waited simultaneously then it showed up, then i was able to login. This happens now every time i turn the computer on or restart. But really, overall, it got dramatically slower, in most ways, and when i check the task manager most of the time the disk % goes up to 90-100%, and yes i already searched about that, disabling some processes like superfetch etc, but still didn't help.

 

 

FRST.txt

Addition.txt

[AdvancedSetup]

Hello @careswho   and

Someone from our Support Team will be in touch with you shortly to assist you.

Thank you

[gringo_pr]

Hello

.

The first program that I would like you to run is “Junkware Removal Tool”:

.

1. Download “Junkware Removal Tool” and save it to your desktop. >> JRT.exe <<
2. Shutdown your antivirus to avoid any conflicts.
3. Right-mouse click “JRT.exe” and select “Run as administrator”
4. If prompted by the UAC select “Yes”
5. The tool will open, press “Any Key” to start the scanning
6. Please be patient as this can take a while to complete.
7. On completion, a log (“JRT.txt”) is saved to your desktop and will automatically open.
8. Please attach “JRT.txt” to your next reply

.

The next program that I would like you to run is “AdwCleaner”:

.

1. Download “AdwCleaner” and save it to your desktop.>> AdwCleaner <<
2. Shutdown your antivirus to avoid any conflicts.
3. Right-mouse click “AdwCleaner” and select “Run as administrator”
4. Click on “I Agree” at the Terms Of Use
5. When “AdwCleaner” opens I want you to click on “Scan”
6. After the scan has completed I want you to click on “Cleaning”
7. At the information screen click on “OK”
8. Once done it will ask you to reboot, allow the reboot – it is very important
9. After the computer restarts a report will be open, Save this report to your desktop and attach it to your next reply

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Once both programs are complete then reply back to me with the two reports and remember to let me know how things are doing.

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The Reports that I will be wanting are named.
JRT.txt
AdwCleaner[S0].txt

.

.
If you cannot download it from the links above then please use these links

Junkware Removal Tool – http://downloads.malwarebytes.org/file/jrt
AdwCleaner – https://toolslib.net/downloads/finish/1/get/MtP2wJKYTkhmJX1N1UVA8hGn09bIvEa7/

 

[careswho]

Hello! I've decided that I'll just reinstall windows 10 again, not just by the "reset this PC" option, but via usb, since i've read that the recovery partition can also be infected leaving the "Reset this PC" option not safe. Sorry for the inconvenience sir!

[careswho]

I just finished reinstalling windows via usb, i used custom install, i deleted all the existing partitions then installed it on an unallocated partition. When i finally logged into the desktop, question is why does it already have my old desktop background? Having deleted all the existing partitions it should have  forgotten its past settings right?

[gringo_pr]

How did you reinstall windows?

[careswho]

I made a bootable flashdrive with windows 10 in it, then booted with the usb drive. Chose custom install (one that doesnt keep old files), then i deleted all current existing partitions, and installed windows on the unallocated partition that's left (the only one left since i deleted all the partitions). Then just followed through the installation flow.

[careswho]

Then I logged in with my hotmail/windows account. Unless the accounts track the desktop backgrounds that I last used? Hmmm..

[gringo_pr]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.