pakhoi Posted October 8, 2016 ID:1065941 Share Posted October 8, 2016 After updating latest Windows 10 update, I've been getting page fault BSOD with MBAMSwissArmy.sys. I've tried full clean install, but it is still cause the BSOD. Anyone want to help, I forgot where to get a minidump, so please remind me. I know the BSOD comes from a rootkit scan. Thanks in advance. Link to post Share on other sites More sharing options...
1PW Posted October 8, 2016 ID:1065959 Share Posted October 8, 2016 Hello pakhoi: "%SystemRoot%\Minidump" HTH Link to post Share on other sites More sharing options...
pakhoi Posted October 9, 2016 Author ID:1065990 Share Posted October 9, 2016 Thank you 1PW, I've attached the minidump. Please provide additional help in solving this problem. I appreciate all the help anyone can provide. Thanks you 100816-6265-01.dmp Link to post Share on other sites More sharing options...
1PW Posted October 9, 2016 ID:1065996 Share Posted October 9, 2016 Hello pakhoi: Analysis experts will also appreciate the addition of the following: Please read the locked/pinned topic Diagnostic Logs and then individually ATTACH the 3 requested logs in your next reply to this thread only. The 3 files, from Step 1, to be individually ATTACHED from your desktop are CheckResults.txt, FRST.txt and Addition.txt. Please do not Zip or Copy and Paste them into a reply. Please do not alter, any FRST categories as the configuration is well suited for this forum. Thank You. Link to post Share on other sites More sharing options...
pakhoi Posted October 9, 2016 Author ID:1066026 Share Posted October 9, 2016 Thanks again 1PW, I've attached all 3 files in this reply. Also, to hopefully make it more useful, these scans were made in the same environment as one that can replicate the BSOD. I've rebooted, ran a rootkit scan, which caused the crash, then ran the scans after rebooting. Thank you. Oh, I know about the whole Malwarebytes community doesn't like torrenting much, I can say I use them for good, aka my school uses Ubuntu and torrenting is my best option. FRST.txt Addition.txt CheckResults.txt Link to post Share on other sites More sharing options...
1PW Posted October 9, 2016 ID:1066038 Share Posted October 9, 2016 (edited) Hello pakhoi: Unfortunately, Log Set 2's CheckResults.txt was severely truncated as posted. Please consider deleting all copies of mbam-check-2.3.2.0.exe/CheckResults.txt, do a conventional system restart to normal mode, and repeat the instructions from within Log Set 2 for the analysis experts who follow. A valid CheckResults.txt file will usually be several hundreds of lines long, and the last readable line will always be END OF FILE. In the interim, since the system in question seems to be running W10x64Pro Insider Preview Version 1607, 10.0.14931, please untick any MBAM parameter calling for the scanning of rootkits to see if the BSoD occurrences cease. Thank you for your patience and understanding. Edited October 9, 2016 by 1PW Link to post Share on other sites More sharing options...
pakhoi Posted October 9, 2016 Author ID:1066040 Share Posted October 9, 2016 Hi 1PW, Unfortunately, after rerunning the mbam-check, the file does still seems to be the same. I've also tried running it as admin, along with running it while the exe is in the B drive. In terms of running anti-malware scans without rootkit, it does not crash the system in both drives. I might have to mention that I have bit-locker enabled for both drives. Thanks CheckResults.txt Link to post Share on other sites More sharing options...
1PW Posted October 12, 2016 ID:1066398 Share Posted October 12, 2016 Hello pakhoi: mbam-check-2.3.2.0.exe should be able to run. Corrective actions for this, and your system's original BSoD issue are not permitted in this sub-forum. I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue. If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread. If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also attach (not compress/copy/paste) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not alter any pre-configured FRST categories as the default settings are well suited for malware removal actions. Thank you. Link to post Share on other sites More sharing options...
pakhoi Posted October 12, 2016 Author ID:1066468 Share Posted October 12, 2016 Thank you 1PW, I've posted a new topic at that location. I've linked it here in case you want to see. Let's hope this gets resolved soon, Thanks again for your help Link to post Share on other sites More sharing options...
cxb1 Posted October 23, 2016 ID:1067908 Share Posted October 23, 2016 I get the same problem, in the same circumstances it seems. Same version of Windows 10 Pro (latest), same BSOD reported in same module. With BitLocker drives. It's bedtime (!) so I'll look into this tomorrow. Regards Link to post Share on other sites More sharing options...
cxb1 Posted October 23, 2016 ID:1067920 Share Posted October 23, 2016 Here are the dumps from FRST64 and mbam-check Addition.txt CheckResults.txt FRST.txt Link to post Share on other sites More sharing options...
pakhoi Posted October 24, 2016 Author ID:1067999 Share Posted October 24, 2016 hey cxb1, follow this. Link to post Share on other sites More sharing options...
cxb1 Posted October 24, 2016 ID:1068041 Share Posted October 24, 2016 Thank you pakhoi. That is useful. I'll wait and see what happens. Link to post Share on other sites More sharing options...
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