computer keeps locking

[mk1]

browser not repsonding and very slow

 

 

FRST.txt

Addition.txt

[kevinf80]

Hello mk1 and welcome to Malwarebytes, My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please: Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good... Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop: Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. Choose Settings. at the bottom of the screen click the "Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK. Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu. Internet Explorer - Click the Tools menu in the upper right-corner of the browser. Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen. NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop. Change default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties" In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK" Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location..... Next, Follow the instructions in the following link to show hidden files: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ Next, Uninstall Emisoft softwarem an uninstaller tool is available here: http://tmp.emsisoft.com/fw/emsiclean.exe Next, Download RKill from here: http://www.bleepingcomputer.com/download/rkill/ There are three buttons to choose from with different names on, select the first one and save it to your desktop.   Double-click on the Rkill desktop icon to run the tool. If using Vista or Windows 7/8/10, right-click on it and Run As Administrator. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log pops up at the end of the run. This log file is located at C:\rkill.log. Please post this in your next reply. If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a time. If the tool does not run from any of the links provided, please let me know. Next, Please open Malwarebytes Anti-Malware.   On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits". Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button. A Threat Scan will begin. When the scan is complete Apply Actions to any found entries. Wait for the prompt to restart the computer to appear (if applicable), then click on Yes. After the restart once you are back at your desktop, open MBAM once more. To get the log from Malwarebytes do the following:   Click on the History tab > Application Logs. Double click on the scan log which shows the Date and time of the scan just performed. Click Export > From export you have three options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply   Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… If Malwarebytes is not installed follow these instructions first: Download Malwarebytes Anti-Malware to your desktop. Double-click mbam-setup and follow the prompts to install the program. At the end, be sure a checkmark is placed next to the following: Launch Malwarebytes Anti-Malware A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program. Click Finish. Follow the instructions above.... Next, Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt" Let me see those logs in your reply, also tell me if there are any remaining issues or concerns.. Thank you, Kevin...

[mk1]

logs enclosed,. comp still slow and unresponsive

 

mbab.txt

Rkill.txt

FRST.txt

Addition.txt

[kevinf80]

Thanks for those logs, continue please: Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Please download Junkware Removal Tool to your desktop.   Shut down your protection software now to avoid potential conflicts. (re-enable when done) Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Post the contents of JRT.txt into your next message. Next, Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....   Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... Let me see those logs in your next reply... When you say your system is unresponsive, do you mean in general or when using browser/surfing... Thank you, Kevin

 

Fixlist.txt

[mk1]

it is slow and unresponsive on the browsers and keeps nopt responding, also when watching netflix it keeps freezing a

 

sophos was clean

 

did you find anything?

Fixlog_18-10-2016 14.01.00.txt

JRT.txt

[kevinf80]

I see no obvious malware or infection in your logs. Is this browser issue related to one browser or more than one. Do you use SaferVPN?

 

 

 

 

 

 

 

[mk1]

Netflix keeps not responding as does Firefox the only one I use

but even frst was not responding when i ran that

 

no dont user safevpn I will delete it

[kevinf80]

Scan with ZOEK Please download ZOEK by Smeenk from here: http://hijackthis.nl/smeenk/ and save it to your desktop (preferred version is the *.exe one) *.exe Mirror http://smeenk.247fixes.com/Tools/zoek.exe Temporary disable your AntiVirus and AntiSpyware protection - instructions here or here   Right-click on icon and select Run as Administrator to start the tool. Wait patiently until the main console will appear, it may take a minute or two. In the main box please paste in the following script: createsrpoint; autoclean; emptyclsid; emptyalltemp; ipconfig /flushdns >>"%temp%\log.txt";b Make sure that Scan All Users option is checked. Push Run Script and wait patiently. The scan may take a couple of minutes. When the scan completes, a zoek-results logfile should open in notepad. If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive) Post that log, also let me know if there is any improvement.. Thank you, Kevin.

[mk1]

this came up while running it

do I remove?

[mk1]

been a hour and it seems to have done but no pop up log and nothing in file C

I copied what ran in the zoek, you want to see that?

[kevinf80]

If you read the instructions again for Zoek I ask that you turn off security, Zoek is very safe but programs such as Avast think its actions are malicious...

[kevinf80]

we cross post, yes post Zoek log..

[mk1]

i did turn it off, everything on avast

zoek wont go away now everytime I click X top right it comes back, no log ever produced but i copied what zoek did

z.txt

[kevinf80]

Zoek has not completed its scan, you can open Taskmanager and close it out that way.....

 

[mk1]

run it again? it was nearly a hour and it looked like had done but no pop up

[kevinf80]

It is essential that security is definitely off or Zoek will not run correctly.. Have a read at the following link:

http://www.getavast.net/how-to/disable-turn-off

[mk1]

i have switched everything off

but its been a hour since it fnished and no popup

[kevinf80]

Log is saved to C:\ drive as zoek-results

[mk1]

Zoek.exe v5.0.0.1 Updated 19-September-2016
Tool run by Chris on 19/10/2016 at 21:39:03.74.
Microsoft® Windows Vista™ Home Premium  6.0.6002 Service Pack 2 x86
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Chris\Desktop\zoek.exe [Scan all users] [Script inserted]

==== Older Logs ======================

C:\zoek-results2016-10-19-164818.log    2448 bytes

==== System Restore Info ======================

19/10/2016 21:40:28 Zoek.exe System Restore Point Created Successfully.

==== Deleting CLSID Registry Keys ======================

==== Deleting CLSID Registry Values ======================

==== Deleting Services ======================

==== Batch Command(s) Run By Tool======================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

==== Deleting Files \ Folders ======================

C:\Windows\system32\config\systemprofile\AppData\Roaming\hddhealth_s.log deleted
C:\Users\Chris\AppData\Roaming\Mozilla\Firefox\Profiles\mysyp7yh.default-1467757574526\searchplugins\google-avast.xml deleted

==== Orphaned Tasks deleted from Registry ======================

avast Emergency Update deleted

==== Firefox Start and Search pages ======================

ProfilePath: C:\Users\Chris\AppData\Roaming\Mozilla\Firefox\Profiles\mysyp7yh.default-1467757574526
user_pref("browser.startup.homepage", "https://www.google.com/?bcutc=sp-006");
user_pref("browser.search.defaulturl", "https://www.google.com/search?bcutc=sp-006");
user_pref("browser.newtab.url", "about:newtab");
user_pref("browser.search.defaultengine", "Google");
user_pref("browser.search.defaultenginename", "Google");
user_pref("browser.search.selectedEngine", "Google");
user_pref("keyword.URL", "https://www.google.com/search?bcutc=sp-006");

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"WSVCU@Wondershare.com"="C:\ProgramData\Wondershare\Video Converter Ultimate\WSVCU@Wondershare.com_xpi" [18/08/2016 14:55]

 

[kevinf80]

Zoek log is not complete, also an older log is identified, can you post that log also...

C:\zoek-results2016-10-19-164818.log

[mk1]

thats all there is in the log

 

zoek-results.log

zoek-results2016-10-19-164818.log

[kevinf80]

Make a "Clean" install of Firefox: Use the following link for instructions how to back up your bookmarks, same link can be used to import saved Bookmarks: https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Next, Go here: http://www.mozilla.org/en-US/ download save the latest version of Firefox.. We will install this later... Next, Lets totally remove Firefox and start over. Go here: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer and follow those instructions... Ensure when the uninstall completes to navigate to and delete the firefox installation folder (if present): (32-bit Windows) C:\Program Files\Mozilla Firefox (64-bit Windows) C:\Program Files (x86)\Mozilla Firefox It is essential the installation folder is removed. Re-boot your system when that is completed.... Next, To remove all remaining data and profile information... Press "Windows key + R" to open the Run box In the Run box, type in or copy and paste %APPDATA% Click OK. A Windows Explorer window will appear. In this window, choose/open in succession Mozilla > Firefox > Profiles. Select Delete on each entry in reverse, eg Profiles > Delete. Firefox > Delete. Mozilla > Delete. Re-boot your system when complete! Next, Use the Mozilla Firefox installer to reinstall your Browser.... When Firefox is installed and open select these keys together :- Ctrl - Shift - A that will access Addons manger, this gives access to find addons/extensions, use, start, stop or disable those features etc.... Ensure to use search to find and install AdBlock plus, Flashblock and DrWeb Anti-Virus Link Checker plus any other addons you normally use.... Now try surfing, see what happens...   Does Firefox work ok?

 

[mk1]

all seems to work now fine

 

thank you very much

[kevinf80]

Excellent, lets clean up....

Uninstall Sophos AV via Programs and Features.

Next,

Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked:   Remove disinfection tools <----- this will remove tools we have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

 

[mk1]

can i just ask you to scan it once more

my brother went onto torrent site

have given him a rollicking. whats the best tool to scan please?