SiebeC Posted October 23, 2016 ID:1067946 Share Posted October 23, 2016 English is not my native language. On 21 oktober (2 day's ago), I downloaded AND installed a program. I was stupid enough to fall for this **** . Since then my Windows taksbar got locked, i can't open office-programs and some other things. When i started windows, the first thing that would pop-up was a webpage with the name 12kotov.ru and a search-engine Trotux. Luckely, i got rid of this ... but the other problems didn't. I installed many anti-malware programs but none of them helped or worked ... So I hope, someone can help me on this forum. Thanks! FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 26, 2016 Root Admin ID:1068455 Share Posted October 26, 2016 Hello @SiebeC and Hope you're doing well aside from this threat issue. The logs indicate that you have 2 full time antivirus programs running which is almost certainly going to cause a conflict. I'd suggest choosing one of them and fully removing the other one. Let me have you run the following and see what they can find and fix. Please restart the computer first and then run the following steps and post back the logs when ready.STEP 01 Please download Junkware Removal Tool to your desktop. Shutdown your antivirus to avoid any conflicts. Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP. The tool will open and start scanning your system. Please be patient as this can take a while to complete. On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Post the contents of JRT.txt into your next reply message When completed make sure to re-enable your antivirus STEP 02 Let's clean out any adware now: (this will require a reboot so save all your work) Please download AdwCleaner by Xplode and save to your Desktop. Double click on AdwCleaner.exe to run the tool.Vista / Windows 7/8 users right-click and select Run As Administrator Click on the Scan button. AdwCleaner will begin...be patient as the scan may take some time to complete. When it's done, you'll see: Pending: Please uncheck elements you don't want to be removed. Now click on the Report button and a logfile (AdwCleaner[R0].txt) will open in Notepad for review. Look at the log especially under Files/Folders for any program you want to save. If there's a program you may want to save, just uncheck it from AdwCleaner. If you're not sure, post the log for review. (all items found are adware/spyware/foistware) If you're ready to clean it all up, click the Clean button. After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically. Copy and paste the contents of that logfile in your next reply. A copy of that logfile will also be saved in the C:\AdwCleaner folder. Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine To restore an item that has been deleted: Go to Tools > Quarantine Manager > check what you want to be restored > now click on Restore. STEP 03 Download Sophos Free Virus Removal Tool and save it to your desktop. Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View Log file (bottom left-hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found, please confirm that result. STEP 04 Please download the Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks Link to post Share on other sites More sharing options...
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