107.22.240.253 hxxp://myemailxp.com

[tealacomer]

Hi guys - we scanned our computer with Malwarebytes and found that it is flagging one of our sites and suggesting that we remove the FF extension.  The user has searched for and downloaded this extension for their use.  Can you please take a look and let us know what is causing this?  Any assistance will be appreciated.  Thanks so much.

Best,

Teala

[Zynthesist]

Hello, 

Can you please post the protection log. 

[tealacomer]

Thanks!  Sorry about the delay.  I appreciate your patience.  See attached.

Scan Log.txt

[Zynthesist]

I am not seeing any web protection blocks (IP or domain) in the log. 

[tealacomer]

Thank you.  It's not an actual block but suggesting to the user that they should delete the extension.  See attached pic.

[Zynthesist]

I am going to move this thread to support as we research possible false positives related to IP and domain blocks here. 

You will get great assistance there. 

[tealacomer]

Thank you so much.  You're awesome. 

[tealacomer]

On 11/14/2016 at 4:28 PM, Zynthesist said:

I am going to move this thread to support as we research possible false positives related to IP and domain blocks here. 

You will get great assistance there. 

sorry to bother you again... could you let me know how the support team will contact me?  thanks again for your assistance.

[Porthos]

@thisisu Could you look at this.

[thisisu]

Moving to appropriate forum. We're looking into this now. Thanks for your patience.

[thisisu]

This is not a false positive - please read the following: https://forums.malwarebytes.org/topic/130207-pupoptional-listings-and-disputes/