eriepatch

Can't get Malwarebytes to install

6 posts in this topic

My granddaughter has infected our laptop with the PersonalAV and the koobface.

My problem is I can't install the mbam-setup file that I downloaded.

I keep getting this box........Malwarebytes' Anti-Malware has stopped working.

It's the installation that has stopped working because I don't have the program installed.

Any suggestions?

TIA

Erie

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Hi and welcome to the forum, that has to be taken care of in the HiJackLog forum. They will get you fixed up & ask them any questions please. Please look over & follow the instructions below (bear in mind there busy in there reading logs so it may be 24hrs +)

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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My granddaughter has infected our laptop with the PersonalAV and the koobface.

My problem is I can't install the mbam-setup file that I downloaded.

I keep getting this box........Malwarebytes' Anti-Malware has stopped working.

It's the installation that has stopped working because I don't have the program installed.

Any suggestions?

TIA

Erie

right click on the install file click rename and just name it somthig stupid hit enter

the try and install it agean and it should work

"it wont let you install becuse the virus know's malwarebytes can remove it you just have to rename it" :(

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right click on the install file click rename and just name it somthig stupid hit enter

the try and install it agean and it should work

"it wont let you install becuse the virus know's malwarebytes can remove it you just have to rename it" :(

@ 900mhzdude are you sure you want to send him away with a rogue program? Our instructions come from the admins!

Personal AV we were told to send them to the HJK forum.

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Thank you you will be in the hands of experts.. it will take some time, your welcome...

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