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gypsyhowl

Cannot access the internet

9 posts in this topic

I have tried everything I could think of from running Malwarebytes to DNS flushing and still I cannot access the internet with laptop that is otherwise working - not with IE or Firefox - I ran Malwarebytes with fairly recent updates and had 11 infections which it fixed for me, but I still cannot get online to update the definitions or to do anything else. I have a HijackThis log, plus the Malwarebytes log, but will only give you the HijackThis log for now unless you need the other as well. I do not recognize some of these programs (this is a friend's computer) so I don't know if they are causing this. If I am in the wrong forum, I apologize, I didn't know where else to go. Thank you for your help. Diane

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:26:33 PM, on 11/25/2009

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v8.00 (8.00.6001.18828)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\Toshiba\Power Saver\TPwrMain.exe

C:\Program Files\Toshiba\SmoothView\SmoothView.exe

C:\Program Files\Toshiba\FlashCards\TCrdMain.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\CyberLink\PowerCinema for TOSHIBA\PCMAgent.exe

C:\Program Files\CyberLink\PowerCinema for TOSHIBA\Kernel\CLML\CLMLSvc.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\ItSecMng.exe

C:\Program Files\Toshiba\ConfigFree\NDSTray.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Zune\ZuneLauncher.exe

C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe

C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\PowerISO\PWRISOVM.EXE

C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe

C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\ActivIdentity\ActivClient\acsagent.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\ActivIdentity\ActivClient\acevents.exe

C:\Program Files\Toshiba\ConfigFree\CFSwMgr.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Windows\system32\wuauclt.exe

C:\Users\surferboi\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll

O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll

O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll

O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O4 - HKLM\..\Run: [startCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start

O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE

O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe

O4 - HKLM\..\Run: [smoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe

O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [PCMAgent] "C:\Program Files\CyberLink\PowerCinema for TOSHIBA\PCMAgent.exe"

O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\PowerCinema for TOSHIBA\Kernel\CLML\CLMLSvc.exe"

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKLM\..\Run: [iTSecMng] %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START

O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe

O4 - HKLM\..\Run: [cfFncEnabler.exe] cfFncEnabler.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"

O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe

O4 - HKLM\..\Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume

O4 - HKLM\..\Run: [AT&T Communication Manager] "C:\Program Files\AT&T\Communication Manager\ATTCM.exe" -a

O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE

O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min

O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe

O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet

O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')

O4 - Startup: Epson all-in-one Registration.lnk = D:\Common\EpsonReg\EPS2.exe

O4 - Global Startup: ActivClient Agent.lnk = C:\Program Files\ActivIdentity\ActivClient\acsagent.exe

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL

O13 - Gopher Prefix:

O17 - HKLM\System\CCS\Services\Tcpip\..\{F3861283-9628-4CEF-8D42-77E292EACDF1}: NameServer = 4.2.2.2,4.2.2.1

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,C:\Windows\System32\dhcpcsvc32.dll

O23 - Service: ActivClient Middleware Service (accoca) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient\accoca.exe

O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe

O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe

O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe

O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe

O23 - Service: AT&T RcAppSvc (ATTRcAppSvc) - SmithMicro Inc. - C:\Program Files\AT&T\Communication Manager\RcAppSvc.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: AT&T Con App Svc (CAATT) - SmithMicro Inc. - C:\Program Files\AT&T\Communication Manager\ConAppsSvc.exe

O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe

O23 - Service: Google Desktop Manager 5.7.802.22438 (GoogleDesktopManager-022208-143751) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: pinger - Unknown owner - C:\Toshiba\IVP\ISM\pinger.exe

O23 - Service: SmartFaceVWatchSrv - Toshiba - C:\Program Files\Toshiba\SmartFaceV\SmartFaceVWatchSrv.exe

O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe

O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe

O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe

O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe

O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe

O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe

O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

--

End of file - 12210 bytes

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Hi,

* Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Post the log from ComboFix in your next reply.

Please make sure you disable ALL of your Antivirus/Antispyware/Firewall before running ComboFix..This because Security Software may see some components ComboFix uses (prep.com for example) as suspicious and blocks the tool, or even deletes it. Please visit HERE if you don't know how.

Also, did you set this one?

O17 - HKLM\System\CCS\Services\Tcpip\..\{F3861283-9628-4CEF-8D42-77E292EACDF1}: NameServer = 4.2.2.2,4.2.2.1

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Hi,

* Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Post the log from ComboFix in your next reply.

Please make sure you disable ALL of your Antivirus/Antispyware/Firewall before running ComboFix..This because Security Software may see some components ComboFix uses (prep.com for example) as suspicious and blocks the tool, or even deletes it. Please visit HERE if you don't know how.

Also, did you set this one?

O17 - HKLM\System\CCS\Services\Tcpip\..\{F3861283-9628-4CEF-8D42-77E292EACDF1}: NameServer = 4.2.2.2,4.2.2.1

*********

OK, here is my ComboFix.txt - Also, I believe I did set that one, per something I googled a while ago, too much going on and I was getting confused, so I came here to this forum, and just this forum. Thank you for your help.

*********

ComboFix 09-12-02.05 - surferboi 12/02/2009 18:05.1.2 - x86

Microsoft

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Hi,

Your problems dont appear to be a malware related problem though.

So you don't have any Internet Connection on this computer?

Can you post the log from Malwarebytes where it shows the detections?

Also do the following..

Go to Start -> run and enter ncpa.cpl in order to open your Network Connections.

Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and left click on properties. (write the settings down, just in case)

Then,

Double-click on the Internet Protocol (TCP/IP) item and select the radio button that says Obtain DNS servers automatically.

Click OK twice, and restart your computer.

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Here is my Malwarebytes log, before I ran ComboFix.

I also tried the steps for the automatic dns obtaining and it did not work. My main problem is I cannot get online with IE or Firefox. And when the system restarts it also states that the 'card reader' cannot be found. Not sure what that is, or what to do about it either.

********************

Malwarebytes' Anti-Malware 1.34

Database version: 1749

Windows 6.0.6001 Service Pack 1

11/25/2009 4:17:05 PM

mbam-log-2009-11-25 (16-17-05).txt

Scan type: Full Scan (C:\|)

Objects scanned: 243488

Time elapsed: 4 hour(s), 19 minute(s), 54 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 13

Registry Values Infected: 2

Registry Data Items Infected: 0

Folders Infected: 1

Files Infected: 3

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CLASSES_ROOT\cdmyidd.securitytoolbar (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\TypeLib\{cd24eb02-9831-4838-99d0-726d411b1328} (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{f20da564-9254-49fe-a678-cc3cef172252} (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\CLSID\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\cdmyidd.securitytoolbar.1 (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\seekeen (Trojan.Agent) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\MediaHoldings (Adware.PlayMP3Z) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Mirar (Adware.Mirar) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\PlayMP3 (Adware.PlayMP3Z) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\FBrowsingAdvisor (Trojan.FBrowsingAdvisor) -> Quarantined and deleted successfully.

Registry Values Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

C:\Program Files\Seekeen (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:

C:\Users\surferboi\AppData\LocalLow\CyberDefender\cdmyidd.dll (Trojan.BHO) -> Quarantined and deleted successfully.

C:\Program Files\Seekeen\home.js (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Program Files\Seekeen\uninstall.exe (Trojan.Agent) -> Quarantined and deleted successfully.

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Hi,

Malwarebytes' Anti-Malware 1.34

Database version: 1749

Windows 6.0.6001 Service Pack 1

Can you please update?

Also, this rather looks like a hardware related problem here. For your card reader issue, I suggest you post on the Toshiba forum here: http://forums.computers.toshiba-europe.com/forums/index.jspa since they are familiar with these issues and know how to fix it.

For your internet connection, it could be possible that it's because of that as well.

Also, it could be your wireless that is misconfigured. I'm pretty sure, when you would use direct connection (wire, instead of wireless), you will have connection. So that's why it may be a good idea to reset your wireless.

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Thank you very much Miekiemoes for all your help and the link to Toshiba - I will address these issues there. Have a great weekend and be well.

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Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.

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