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jascasoogle

Serious Virus

3 posts in this topic

Hi, I have read & tried approaches from other people on similar posts on running mbam-setup but I just can't get it to work. Even if I re-name it nothing happens, can you please help me?

The details of this forum topic won't work: http://www.malwarebytes.org/forums/index.php?showtopic=9573

Is there any other way of getting rid of this virus? Or is there another way for running this exe?

Thanks for your help

James

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Hello & Welcome to MBAM Forum.

If you go through the contents of the Link you will come across, "NOTE: If Malwarebytes won't run or DDS/GMER won't run please still create a new post in the Malware Removal - HijackThis Logs forum and explain what happens".

Please do it. (ie. create a new post in the Malware Removal - HijackThis Logs forum and explain what happens.)

Hope this helps.

Best of luck.

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Hello , and welcome to Malwarebytes.org

Please read that entire post again as it does explain that if it does not work to still go ahead and create a new topic in the HJT forum.

Here is a canned message with links to help you with creating a new post. Just let them know what happens in that new post.

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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