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Tone

DCOM Server Process Launcher

12 posts in this topic

Hello,

I am trying to clean a Dell Latitude D620 with XP Professional. On startup I get a Data Execution Prevention Screen that says windows has closed "Generic Host Process for Win32 Service". Approximately 5 minutes later, I get an AXWIN Frame Window: svchost.exe-Application Error The instruction as "random memory location" referenced memory at "same random memory location" (they change everytime). The memory could not be "written". If I try to terminate or debug, it goes through 3 or 4 other screens with different memory locations and finally goes to the "DCOM server process launcher terminated unexpectedly" and shuts down the system. I am running Panda antivirus. I have run CCleaner, Superantispyware, Highjackthis and Malwarebytes. The logs to Malwarebytes and Highjackthis are below. Thanks in advance for your assistance.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:44:38 AM, on 2/6/2010

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\WLTRYSVC.EXE

C:\WINDOWS\System32\bcmwltry.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Wave Systems Corp\Common\DataServer.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Panda Security\Panda Cloud Antivirus\PSANHost.exe

C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\NTRU Cryptosystems\NTRU Hybrid TSS v2.0.7\bin\tcsd_win32.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Apoint\Apoint.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\WLTRAY.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin\docmgr.exe

C:\Program Files\Apoint\HidFind.exe

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Panda Security\Panda Cloud Antivirus\PSUNMain.exe

C:\WINDOWS\system32\dumprep.exe

C:\Program Files\Wave Systems Corp\Services Manager\Secure Update\AutoUpdate.exe

C:\Program Files\Apoint\Apntex.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe

O1 - Hosts: ::1 localhost

O1 - Hosts: 91.212.127.227 winsecure2009.microsoft.com

O1 - Hosts: 91.212.127.227 winsecure2009.com

O1 - Hosts: 91.212.127.227 www.winsecure2009.com

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll

O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll

O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [Document Manager] C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin\docmgr.exe

O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [PSUNMain] "C:\Program Files\Panda Security\Panda Cloud Antivirus\PSUNMain.exe" /Traybar

O4 - HKLM\..\Run: [userFaultCheck] %systemroot%\system32\dumprep 0 -u

O4 - Global Startup: EMBASSY Trust Suite Secure Update.lnk = C:\Program Files\Wave Systems Corp\Services Manager\Secure Update\AutoUpdate.exe

O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google

Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) -

http://upload.facebook.com/controls/2008.1...toUploader5.cab

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -

http://www.update.microsoft.com/microsoftu...b?1265436772421

O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) -

http://upload.facebook.com/controls/2009.0...oUploader55.cab

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O18 - Filter hijack: text/html - {6adee562-eeeb-4bfa-a4bd-1ff3a0adabe8} - (no file)

O20 - AppInit_DLLs: c:\windows\system32\wahezelo.dll miziwiva.dll c:\windows\system32\kafawagi.dll c:\windows\system32\wepekigi.dll

c:\windows\system32\bapuzotu.dll c:\windows\system32\teyesiti.dll

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

O21 - SSODL: redefegoj - {1b17052c-0e20-4d73-9c88-b252fd50d147} - (no file)

O21 - SSODL: nozarozus - {3a1dd653-1d74-4f06-a5de-849cd1c52d74} - (no file)

O21 - SSODL: godeyufil - {7b1ec172-2ae0-4269-9e23-be4afff424a9} - (no file)

O21 - SSODL: soguzibon - {164736c6-9c7c-4dcc-84df-9f5f07816428} - (no file)

O21 - SSODL: yilutoyuf - {bc0f7bf5-efd1-46ce-a160-d42354da805f} - (no file)

O21 - SSODL: hojosotas - {e440bc53-067c-4150-ba6f-dfde64cad7f7} - (no file)

O21 - SSODL: delupufid - {d6c10755-854c-44c4-a75c-3785a1c30105} - (no file)

O21 - SSODL: nilavewik - {3ff300ae-449d-4cd3-8755-01b6fd1ababb} - (no file)

O21 - SSODL: moyitezuj - {7cb92218-1399-4c95-9152-fdf36efd555f} - (no file)

O21 - SSODL: liworusod - {42144c8d-5f67-43e5-bde0-420054c4e3b2} - (no file)

O22 - SharedTaskScheduler: mujuzedij - {1b17052c-0e20-4d73-9c88-b252fd50d147} - (no file)

O22 - SharedTaskScheduler: jugezatag - {3a1dd653-1d74-4f06-a5de-849cd1c52d74} - (no file)

O22 - SharedTaskScheduler: jugezatag - {7b1ec172-2ae0-4269-9e23-be4afff424a9} - (no file)

O22 - SharedTaskScheduler: jugezatag - {164736c6-9c7c-4dcc-84df-9f5f07816428} - (no file)

O22 - SharedTaskScheduler: gahurihor - {bc0f7bf5-efd1-46ce-a160-d42354da805f} - (no file)

O22 - SharedTaskScheduler: jugezatag - {e440bc53-067c-4150-ba6f-dfde64cad7f7} - (no file)

O22 - SharedTaskScheduler: mujuzedij - {d6c10755-854c-44c4-a75c-3785a1c30105} - (no file)

O22 - SharedTaskScheduler: gahurihor - {3ff300ae-449d-4cd3-8755-01b6fd1ababb} - (no file)

O22 - SharedTaskScheduler: jugezatag - {7cb92218-1399-4c95-9152-fdf36efd555f} - (no file)

O22 - SharedTaskScheduler: gahurihor - {42144c8d-5f67-43e5-bde0-420054c4e3b2} - (no file)

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: DataSvr2 - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Common\DataServer.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel

32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: NanoServiceMain - Panda Security, S.L. - C:\Program Files\Panda Security\Panda Cloud Antivirus\PSANHost.exe

O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe

O23 - Service: NTRU Hybrid TSS v2.0.7 TCS (tcsd_win32.exe) - Unknown owner - C:\Program Files\NTRU Cryptosystems\NTRU Hybrid TSS v2.0.7\bin\tcsd_win32.exe

O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--

End of file - 9558 bytes

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.44

Database version: 3697

Windows 5.1.2600 Service Pack 2

Internet Explorer 8.0.6001.18702

2/6/2010 10:37:16 AM

mbam-log-2010-02-06 (10-37-16).txt

Scan type: Full Scan (C:\|)

Objects scanned: 183508

Time elapsed: 53 minute(s), 38 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 1

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 1

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Fci (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

C:\Documents and Settings\FHCUser\Application Data\pc (Rogue.PrivacyCenter) -> Quarantined and deleted successfully.

Files Infected:

(No malicious items detected)

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Hello Tone

Welcome to Malwarebytes.

=====================

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Under Custom scan's and fixes section paste in the below in bold


    %SYSTEMDRIVE%\*.*

    /md5start

    eventlog.dll

    scecli.dll

    netlogon.dll

    cngaudit.dll

    sceclt.dll

    ntelogon.dll

    logevent.dll

    iaStor.sys

    nvstor.sys

    atapi.sys

    IdeChnDr.sys

    viasraid.sys

    AGP440.sys

    vaxscsi.sys

    nvatabus.sys

    viamraid.sys

    nvata.sys

    nvgts.sys

    iastorv.sys

    ViPrt.sys

    eNetHook.dll

    ahcix86.sys

    KR10N.sys

    nvstor32.sys

    ahcix86s.sys

    nvrd32.sys

    /md5stop

    %systemroot%\*. /mp /s

    CREATERESTOREPOINT

    %systemroot%\system32\*.dll /lockedfiles

    %systemroot%\Tasks\*.job /lockedfiles


  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

====================

Download the following GMER Rootkit Scanner from Here

  • Download the randomly named EXE file to your Desktop. Remember what its name is since it is randomly named.
  • Double click on the new random named exe file you downloaded and run it. If prompted about the Security Warning and Unknown Publisher go ahead and click on Run
  • It may take a minute to load and become available.
  • If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..
  • In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED


  • Sections

  • IAT/EAT

  • Drives/Partition other than Systemdrive (typically only C:\ should be checked)

  • Show All (don't miss this one)


  • Then click the Scan button & wait for it to finish.
  • Once done click on the [save..] button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop
  • **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
  • Click OK and quit the GMER program.
  • Note: On Firefox you need to go to Tools/Options/Main then under the Downloads section, click on Always ask me where to save files so that you can choose the name and where to save to, in this case your Desktop.
  • Post that log in your next reply.

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You are welcome

Looking at your system now, one or more of the identified infections is a backdoor Trojan.

If this computer is ever used for on-line banking, I suggest you do the following immediately:

1. Call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers.

2. From a clean computer, change ALL your on-line passwords for email, for banks, financial accounts, PayPal, eBay, on-line companies, any on-line forums or groups you belong to.

Do NOT change passwords or do any transactions while using the infected computer because the attacker will get the new passwords and transaction information.

===============================

Run OTL

  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    :OTL
    O1 - Hosts: 91.212.127.227 winsecure2009.microsoft.com
    O1 - Hosts: 91.212.127.227 winsecure2009.com
    O1 - Hosts: 91.212.127.227 www.winsecure2009.com
    O20 - AppInit_DLLs: (c:\windows\system32\wahezelo.dll) - C:\WINDOWS\System32\wahezelo.dll File not found
    O20 - AppInit_DLLs: (miziwiva.dll) - File not found
    O20 - AppInit_DLLs: (c:\windows\system32\kafawagi.dll) - C:\WINDOWS\System32\kafawagi.dll File not found
    O20 - AppInit_DLLs: (c:\windows\system32\wepekigi.dll) - C:\WINDOWS\System32\wepekigi.dll File not found
    O20 - AppInit_DLLs: (c:\windows\system32\bapuzotu.dll) - C:\WINDOWS\System32\bapuzotu.dll File not found
    O20 - AppInit_DLLs: (c:\windows\system32\teyesiti.dll) - C:\WINDOWS\System32\teyesiti.dll File not found
    O21 - SSODL: delupufid - {d6c10755-854c-44c4-a75c-3785a1c30105} - CLSID or File not found.
    O21 - SSODL: godeyufil - {7b1ec172-2ae0-4269-9e23-be4afff424a9} - CLSID or File not found.
    O21 - SSODL: hojosotas - {e440bc53-067c-4150-ba6f-dfde64cad7f7} - CLSID or File not found.
    O21 - SSODL: liworusod - {42144c8d-5f67-43e5-bde0-420054c4e3b2} - CLSID or File not found.
    O21 - SSODL: moyitezuj - {7cb92218-1399-4c95-9152-fdf36efd555f} - CLSID or File not found.
    O21 - SSODL: nilavewik - {3ff300ae-449d-4cd3-8755-01b6fd1ababb} - CLSID or File not found.
    O21 - SSODL: nozarozus - {3a1dd653-1d74-4f06-a5de-849cd1c52d74} - CLSID or File not found.
    O21 - SSODL: redefegoj - {1b17052c-0e20-4d73-9c88-b252fd50d147} - CLSID or File not found.
    O21 - SSODL: soguzibon - {164736c6-9c7c-4dcc-84df-9f5f07816428} - CLSID or File not found.
    O21 - SSODL: yilutoyuf - {bc0f7bf5-efd1-46ce-a160-d42354da805f} - CLSID or File not found.
    O22 - SharedTaskScheduler: {164736c6-9c7c-4dcc-84df-9f5f07816428} - jugezatag - Reg Error: Key error. File not found
    O22 - SharedTaskScheduler: {1b17052c-0e20-4d73-9c88-b252fd50d147} - mujuzedij - Reg Error: Key error. File not found
    O22 - SharedTaskScheduler: {3a1dd653-1d74-4f06-a5de-849cd1c52d74} - jugezatag - Reg Error: Key error. File not found
    O22 - SharedTaskScheduler: {3ff300ae-449d-4cd3-8755-01b6fd1ababb} - gahurihor - Reg Error: Key error. File not found
    O22 - SharedTaskScheduler: {42144c8d-5f67-43e5-bde0-420054c4e3b2} - gahurihor - Reg Error: Key error. File not found
    O22 - SharedTaskScheduler: {7b1ec172-2ae0-4269-9e23-be4afff424a9} - jugezatag - Reg Error: Key error. File not found
    O22 - SharedTaskScheduler: {7cb92218-1399-4c95-9152-fdf36efd555f} - jugezatag - Reg Error: Key error. File not found
    O22 - SharedTaskScheduler: {bc0f7bf5-efd1-46ce-a160-d42354da805f} - gahurihor - Reg Error: Key error. File not found
    O22 - SharedTaskScheduler: {d6c10755-854c-44c4-a75c-3785a1c30105} - mujuzedij - Reg Error: Key error. File not found
    O22 - SharedTaskScheduler: {e440bc53-067c-4150-ba6f-dfde64cad7f7} - jugezatag - Reg Error: Key error. File not found
    O33 - MountPoints2\{8e001a9a-12b5-11df-a914-00188ba70602}\Shell\Explore\command - "" = E:\autorun.exe -- File not found
    O33 - MountPoints2\{8e001a9a-12b5-11df-a914-00188ba70602}\Shell\Open\command - "" = E:\autorun.exe -- File not found
    [2010/02/05 20:35:48 | 000,006,456 | -H-- | M] () -- C:\WINDOWS\System32\zuguzufa
    [2010/02/05 20:08:20 | 000,000,000 | ---- | M] () -- C:\WINDOWS\System32\6334.exe
    [2010/02/05 19:48:18 | 000,000,000 | ---- | M] () -- C:\WINDOWS\System32\18467.exe
    [2010/01/19 20:32:31 | 000,000,000 | ---- | M] () -- C:\WINDOWS\System32\15724.exe
    [2010/01/10 18:57:39 | 000,000,000 | ---- | M] () -- C:\WINDOWS\System32\11478.exe
    [2010/02/05 19:10:06 | 000,000,296 | ---- | C] () -- C:\WINDOWS\tasks\flzudmzx.job


    :Commands
    [emptytemp]


  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • It will produce a log for you on reboot, please post that log in your next reply.

======================

Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

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Thanks for the donation much appreciated and needed.

Download TDSSKiller and save it to your Desktop.

  • Right click on the file and choose extract all extract the file to your desktop then run it.
  • Once completed it will create a log in your C:\ drive
  • Please post the contents of that log

===========

Update Run Malwarebytes

Please update\run Malwarebytes' Anti-Malware.

Double Click the Malwarebytes Anti-Malware icon to run the application.

  • Click on the update tab then click on Check for updates.
  • If an update is found, it will download and install the latest version.
  • Once the update has loaded, go to the Scanner tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatley.

=====

Please do a scan with Kaspersky Online Scanner

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

Click on the Accept button and install any components it needs.

  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

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Ok no worries try this scanner:

* Go here to run an online scannner from ESET.

  • Note: You will need to use Internet explorer for this scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Check next options: Remove found threats and Scan unwanted applications.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\ESET\ESET Online Scanner\log.txt
  • Copy and paste that log as a reply to this topic

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Great let me know how things are running.

  • Double click on OTL to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open one notepad window. OTL.Txt a This is saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of this file and post it with your next reply.

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Kahdah,

All appears to be operating as it should. Thanks so much for your help!!! File is attached.

OTL.Txt

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=======Cleanup=======

  • Click START then RUN
  • Now type Combofix /uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

======Next======

  • Double click on OTL to run it.
  • Click on the Cleanup button at the top.
  • You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.
  • This will remove itself and other tools we may have used.

Delete\uninstall anything else that we have used that is leftover.

=====================================

After that your all set.

The following are some articles and a Windows Update link that I like to suggest to people to prevent malware and general PC maintenance.

Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.

Prevention article To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections please read the Prevention artice by Miekiemoes.

If your computer is slow Is a tutorial on what you can do if your computer is slow.

File sharing program dangers Reasons to stay away from File sharing programs for ex: BitTorrent,Limewire,Kazaa,emule,Utorrent,Limewire etc...

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