White Lake

Root.Agent won't go away!

10 posts in this topic

I have problem to remove Root.Agent! Malwarebytes finds the files but can

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Hello White Lake! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install any software or hardware, while work on.

Step 1:

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. It will ask to restart your computer (please allow it to).

4. After the computer restarts, install the latest version from here. mbam-setup.exe

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

Step 2:

mbamicontw5.gif Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply with a new hijackthis log.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

In your next reply, please include these log(s):

* MalwareBytes' Anti-Malware log

* HijackThis log (new)

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First of all, thanks for the answer!

I did as u said and uninstalled Malwarebytes and downloaded the new version to a usb-memory and moved it to the infected computer.

When i was installing it i did get this error. MBAM_ERROR_EXPANDING_VARIABLES (0, 9) but i could go on in the installation process, so i did.

In the end it wants me to check for uppdates, but the computers is so infected that i can

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First of all, thanks for the answer!

I did as u said and uninstalled Malwarebytes and downloaded the new version to a usb-memory and moved it to the infected computer.

When i was installing it i did get this error. MBAM_ERROR_EXPANDING_VARIABLES (0, 9) but i could go on in the installation process, so i did.

In the end it wants me to check for uppdates, but the computers is so infected that i can

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**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:

CF_download_FF.gif

CF_download_rename.gif

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

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Your system is seriously infected. The problem is that many important system files have also struck a more serious problem is that ComboFix has attempted to find clean copies of these files to replace the original file and thus save your system, they were not found . In such cases, we advise our users to transfer personal information to a portable device such as flash memory, CD / DVD and other media, and then do a full format.

I'm so sorry! :)

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I do understand but i feels crap... :) Thanks for the help, no i better get starting.... :)

Do you think the problems will move if i put in a new hdd and install windows on that one. I have some complicated licenses to fix outerwise. (Have to send info to the manufacture that returns it, may take some day.. :) )

This computer i sit on right now feels ok, but is it possible that you can have a fast look at combofix log from this computer as well?

Anyways a big big big! thanks for the time you spent on analyse my log.

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You can leave things like this, but thus risking your personal data be made accessible to third parties. However, the decision is yours!

This computer i sit on right now feels ok, but is it possible that you can have a fast look at combofix log from this computer as well?

It's written in your main language:

c:\windows.0\inf\unregmp2.exe . . .

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