Aznkidng

help please I got viruses on my computer

13 posts in this topic

Hi my computer is being overrun with viruses some, help please

The viruses has

-made my desktop change to a fake window security display( Fixed after Malware anti-malware scan)

-disable my task manger "saying admin disable it"(Fixed after scan)

-then it disable me from trying to change my background display and tools from control panel(fixed after scan)

-it further more disable me from using the internet(not fix)

-also gives a fake window security pop up and maybe other pop ups ( fixed)

some of the files that i notice that contain viruses or are viruses is

iftuyszv.exe ( got rid of after scan)

verclsid.exe (manually deleted)

[b]Viruses i still need to worry about how to get rid of and fix

rundll16.exe (don't know where it is)

getpack 18, getmodule 18 (i found it and i clicked the uninstall thing in the folder but i think its still on my computer)

Fixing internet( i think the smitfraud or backdoor trojan injure the computer memory somehow and that why it doesn't work)

also now my computer has a error of starting up google desktop probably cause the internet doesn't work

others

i also use micro trend internet security, Spybot search and destroy

found smitfraud-c, webhdll.dll, coolwwwsearch, clientman on there scans and i'm worry that they could come back

I couldn't get panda logs because that computer can not go online anymore after the viruses showed up

here are my hijack logs

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 3:16:07 PM, on 6/20/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe

C:\WINDOWS\system32\CTsvcCDA.exe

C:\WINDOWS\System32\GEARSec.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\WINDOWS\system32\svchost.exe

C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

C:\WINDOWS\System32\alg.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe

C:\Program Files\Creative\VoiceCenter\AndreaVC.exe

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\PROGRA~1\TRENDM~1\INTERN~1\PccGuide.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Dell Photo AIO Printer 924\dlccmon.exe

C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\Program Files\Common Files\AOL\ACS\AOLDial.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Trend Micro\Internet Security 12\TMAS_OE\TMAS_OEMon.exe

C:\WINDOWS\system32\dlcccoms.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\DellSupport\DSAgnt.exe

C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe

C:\WINDOWS\system32\SSEMBL~1\rundll32.exe

C:\Program Files\Common Files\??crosoft.NET\?canregw.exe

C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\PROGRA~1\TRENDM~1\INTERN~1\pcclient.exe

C:\Documents and Settings\Chris Ng\Desktop\anti-virus\HiJackThis.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll

O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll

O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet

O4 - HKLM\..\Run: [intelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

O4 - HKLM\..\Run: [intelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"

O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [VoiceCenter] "C:\Program Files\Creative\VoiceCenter\AndreaVC.exe" /tray

O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [iSUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton Ghost\Agent\GhostTray.exe"

O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe"

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKLM\..\Run: [dlccmon.exe] "C:\Program Files\Dell Photo AIO Printer 924\dlccmon.exe"

O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s

O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe

O4 - HKCU\..\Run: [setDefaultMIDI] MIDIDef.exe

O4 - HKCU\..\Run: [Creative Detector] "C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe" /R

O4 - HKCU\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet Security 12\TMAS_OE\TMAS_OEMon.exe"

O4 - HKCU\..\Run: [steam] "C:\Program Files\Steam\Steam.exe" -silent

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [bitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe"

O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler

O4 - HKCU\..\Run: [sen] "C:\WINDOWS\system32\SSEMBL~1\rundll32.exe" -vt yazb

O4 - HKCU\..\Run: [ujw] "C:\Program Files\Common Files\??crosoft.NET\?canregw.exe"

O4 - HKCU\..\Run: [GetModule18] "C:\Program Files\GetModule\GetModule18.exe"

O4 - HKCU\..\Run: [GetPack18] "C:\Program Files\GetPack\GetPack18.exe"

O4 - Global Startup: Digital Line Detect.lnk = ?

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Broken Internet access because of LSP provider 'c:\program files\webhancer\programs\webhdll.dll' missing

O16 - DPF: {CD995117-98E5-4169-9920-6C12D4C0B548} (HGPlugin9USA Class) - http://gamedownload.ijjimax.com/gamedownlo...GPlugin9USA.cab

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL

O21 - SSODL: lknkryvw - {8c6b0f95-eb75-4384-bae4-a0f05916075d} - C:\Documents and Settings\All Users\Application Data\lknkryvw.dll

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe

O23 - Service: dlcc_device - - C:\WINDOWS\system32\dlcccoms.exe

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe

O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe

O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe

O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--

End of file - 13390 bytes

Here are my Malware anti-malware logs

Malwarebytes' Anti-Malware 1.17

Database version: 846

3:55:03 PM 6/20/2008

mbam-log-6-20-2008 (15-55-03).txt

Scan type: Full Scan (C:\|D:\|)

Objects scanned: 111982

Time elapsed: 37 minute(s), 0 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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Hi Aznkidng and welcome to Malwarebytes. Please get the latest version of MBAM 1.18 update it and run a quick scan. Post that log and a log from one of the online scanners listed in the instructions here http://www.malwarebytes.org/forums/index.php?showtopic=2936 . Follow all the instructions in that link also. I don't see any evidence of you having SBS&D at all from your HJT log.

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Hi Aznkidng and welcome to Malwarebytes. Please get the latest version of MBAM 1.18 update it and run a quick scan. Post that log and a log from one of the online scanners listed in the instructions here http://www.malwarebytes.org/forums/index.php?showtopic=2936 . Follow all the instructions in that link also. I don't see any evidence of you having SBS&D at all from your HJT log.

Still couldn't do panda scan because the computer that was infected internet does not work after the viruses occured

The internet says its limited or no connectivity but shows a strong wireless signal and it worked before the viruses struck the computer.

I tried downloading the latest spybotsd for that computer but wouldn't let me because the computer internet won't work

Malwarebytes' Anti-Malware 1.18

Database version: 870

5:51:57 PM 6/20/2008

mbam-log-6-20-2008 (17-51-57).txt

Scan type: Quick Scan

Objects scanned: 41324

Time elapsed: 6 minute(s), 48 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 3

Registry Data Items Infected: 0

Folders Infected: 2

Files Infected: 4

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\run\GetModule18 (Trojan.Agent) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\run\GetPack18 (Trojan.Agent) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\General\Wallpaper (Hijack.Desktop) -> Quarantined and deleted successfully.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

C:\WINDOWS\system32\1039a (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Documents and Settings\Chris Ng\Application Data\Microsoft\dtsc (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:

C:\Documents and Settings\Chris Ng\Local Settings\Temp\bbbbti.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

C:\Documents and Settings\Chris Ng\Local Settings\Temp\gettpa118.exe (Adware.ISM) -> Quarantined and deleted successfully.

C:\Documents and Settings\Chris Ng\Application Data\Microsoft\dtsc\s (Trojan.Agent) -> Quarantined and deleted successfully.

C:\WINDOWS\index.html (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 5:54:14 PM, on 6/20/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe

C:\WINDOWS\system32\CTsvcCDA.exe

C:\WINDOWS\System32\GEARSec.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\WINDOWS\system32\svchost.exe

C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe

C:\Program Files\Creative\VoiceCenter\AndreaVC.exe

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe

C:\Program Files\Dell Photo AIO Printer 924\dlccmon.exe

C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe

C:\Program Files\DAEMON Tools\daemon.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\Program Files\Common Files\AOL\ACS\AOLDial.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\NetWaiting\netWaiting.exe

C:\WINDOWS\system32\dlcccoms.exe

C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe

C:\Program Files\Trend Micro\Internet Security 12\TMAS_OE\TMAS_OEMon.exe

C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\DellSupport\DSAgnt.exe

C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe

C:\WINDOWS\system32\SSEMBL~1\rundll32.exe

C:\Program Files\Common Files\??crosoft.NET\?canregw.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll

O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll

O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet

O4 - HKLM\..\Run: [intelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

O4 - HKLM\..\Run: [intelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"

O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [VoiceCenter] "C:\Program Files\Creative\VoiceCenter\AndreaVC.exe" /tray

O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [iSUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton Ghost\Agent\GhostTray.exe"

O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe"

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKLM\..\Run: [dlccmon.exe] "C:\Program Files\Dell Photo AIO Printer 924\dlccmon.exe"

O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s

O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe

O4 - HKCU\..\Run: [setDefaultMIDI] MIDIDef.exe

O4 - HKCU\..\Run: [Creative Detector] "C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe" /R

O4 - HKCU\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet Security 12\TMAS_OE\TMAS_OEMon.exe"

O4 - HKCU\..\Run: [steam] "C:\Program Files\Steam\Steam.exe" -silent

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [bitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe"

O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler

O4 - HKCU\..\Run: [sen] "C:\WINDOWS\system32\SSEMBL~1\rundll32.exe" -vt yazb

O4 - HKCU\..\Run: [ujw] "C:\Program Files\Common Files\??crosoft.NET\?canregw.exe"

O4 - Global Startup: Digital Line Detect.lnk = ?

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Broken Internet access because of LSP provider 'c:\program files\webhancer\programs\webhdll.dll' missing

O16 - DPF: {CD995117-98E5-4169-9920-6C12D4C0B548} (HGPlugin9USA Class) - http://gamedownload.ijjimax.com/gamedownlo...GPlugin9USA.cab

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL

O21 - SSODL: lknkryvw - {8c6b0f95-eb75-4384-bae4-a0f05916075d} - C:\Documents and Settings\All Users\Application Data\lknkryvw.dll

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe

O23 - Service: dlcc_device - - C:\WINDOWS\system32\dlcccoms.exe

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe

O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe

O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe

O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--

End of file - 13090 bytes

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OK, so how are you connecting? I can fix your connection if you can get this http://www.majorgeeks.com/download4372.html

Also need you to upload this file C:\WINDOWS\system32\SSEMBL~1\rundll32.exe -vt yazb to http://uploads.malwarebytes.org/ be sure to zip the file or it won't accept it. Once you get your connection fixed, then go for the online Panda scan please and post that log. MBAM will have defs updated soon to get what it's missing once we get that file.

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I am connecting by another computer and using a usb to transfer anti-viruses to the infected computer

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My computer is back online

the Rundll file seems to be hidden and i can't find it but when i type it in address bar my Trend micro internet seceruity anti-virus picks it up and says it can not be quarantine but i can't see or find the file

When i search for rundll32 on C:Drive i find rundll32 files that keep coming back if u delete them

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My computer is back online

the Rundll file seems to be hidden and i can't find it but when i type it in address bar my Trend micro internet seceruity anti-virus picks it up and says it can not be quarantine but i can't see or find the file

When i search for rundll32 on C:Drive i find rundll32 files that keep coming back if u delete them

here are my panda logs

i also still get advertisement pop ups

;*******************************************************************************

********************************************************************************

*

*******************

ANALYSIS: 2008-06-21 09:53:03

PROTECTIONS: 1

MALWARE: 20

SUSPECTS: 6

;*******************************************************************************

********************************************************************************

*

*******************

PROTECTIONS

Description Version Active Updated

;===============================================================================

================================================================================

=

===================

Trend Micro PC-cillin Internet Security 12.7.1019 Yes Yes

;===============================================================================

================================================================================

=

===================

MALWARE

Id Description Type Active Severity Disinfectable Disinfected Location

;===============================================================================

================================================================================

=

===================

00013512 adware/searchaid Adware No 0 Yes No HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6cc1c91a-ae8b-4373-a5b4-28ba1851e39a}

00013512 adware/searchaid Adware No 0 Yes No HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{587DBF2D-9145-4C9E-92C2-1F953DA73773}

00029036 adware/superspider Adware No 1 Yes No HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{467FAEB2-5F5B-4C81-BAE0-2A4752CA7F4E}

00039204 adware/cws Adware No 0 Yes No HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{bc97b254-b2b9-4d40-971d-78e0978f5f26}

00040007 adware/cws.yexe Adware No 0 Yes No HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{5321E378-FFAD-4999-8C62-03CA8155F0B3}

00055522 Eicar.Mod Virus No 0 No No C:\Program Files\Trend Micro\Internet Security 12\tmhelp.chm[/PCC12/Test_virus.htm]

00139535 Application/Processor HackTools No 0 No No C:\Documents and Settings\Chris Ng\Desktop\anti-virus\SDFix.exe[sDFix\apps\Process.exe]

00139535 Application/Processor HackTools No 0 Yes No C:\Documents and Settings\Chris Ng\Desktop\anti-virus\SmitfraudFix.zip[smitfraudFix/Process.exe]

00170554 Cookie/Overture TrackingCookie No 0 Yes No C:\Documents and Settings\Chris Ng\Cookies\chris ng@overture[1].txt

00177226 spyware/lefeat Spyware No 1 Yes No HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{B847676D-72AC-4393-BFFF-43A1EB979352}

00226936 adware/cws.payfortraffic Adware No 0 Yes No HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{98DBBF16-CA43-4c33-BE80-99E6694468A4}

00293079 Spyware/7r7t Spyware No 1 Yes No C:\Documents and Settings\Chris Ng\Local Settings\Temp\snpp.exe

01176994 Bck/VB.XB Virus/Trojan No 0 No No C:\Documents and Settings\Chris Ng\Desktop\anti-virus\ComboFix.exe[327882R2FWJFW\NirCmdC.cfexe]

02197130 Trj/Rebooter.J Virus/Trojan No 1 Yes No C:\Documents and Settings\Chris Ng\Desktop\anti-virus\SmitfraudFix.zip[smitfraudFix/Reboot.exe]

02235691 Generic Malware Virus/Trojan No 0 Yes No C:\WINDOWS\Downloaded Program Files\HGStart9USA.exe

02891362 Adware/Yazzle Adware No 0 Yes No C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP295\A0061356.exe

02891362 Adware/Yazzle Adware No 0 Yes No C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP294\A0059293.exe

02891362 Adware/Yazzle Adware No 0 Yes No C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP295\A0060321.exe

02938563 Adware/PurityScan Adware No 0 Yes No C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP295\A0061355.exe

02938563 Adware/PurityScan Adware No 0 No No C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP295\A0060324.exe[■

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My computer is back online

the Rundll file seems to be hidden and i can't find it but when i type it in address bar my Trend micro internet seceruity anti-virus picks it up and says it can not be quarantine but i can't see or find the file

When i search for rundll32 on C:Drive i find rundll32 files that keep coming back if u delete them

Don't delete files unless I tell you to. Not all rundll files are bad, most are needed to run the system. Your still infected so yes you will get popups. Your system is in terrible shape and if you have any personal info, credit card, banking etc call those places ASAP and alert them that your identity may have been stolen. Change all passwords to any accounts that can be used for purchasing or anything actually.

Make sure you are running as the administrator.

Please set your system to show all files;

Click Start.

Open My Computer.

Select the Tools menu and click Folder Options.

Select the View Tab.

Under the Hidden files and folders heading select Show hidden files and folders.

Uncheck the Hide protected operating system files (recommended) option.

Click Yes to confirm.

Click OK.

Uninstall this C:\Program Files\BitTorrent\bittorrent.exe P2P is risky and usually illegal. Most likely it is how you got into this mess.

Delete SDFix,and Smitfraud fix never use tools like this without supervision.

Now turn off Trend Micro and try to find these files:

C:\WINDOWS\system32\SSEMBL~1\rundll32.exe

C:\WINDOWS\Downloaded Program Files\HGStart9USA.exe

C:\Documents and Settings\Chris Ng\Local Settings\Temp\snpp.exe

C:\WINDOWS\Downloaded Program Files\HGStart9USA.exe

C:\PROGRAM FILES\COMMON FILES\МІCROSOFT.NET\ЅCANREGW.EXE

C:\Program Files\Steam\Steam.exe

Don't type them into search just use Windows Explorer and navigate to the the folder and file. Right click on them and send to zipped file. You may need more than one, the size limit is 2MB.

Now please: Review this article here how to use ComboFix

Be sure you cover the section on How to install and use the Windows XP Recovery Console and make sure it is installed on your machine. This is important shoudl anything go wrong and we need to recover your PC and not lose all the data.

1. Download this file :

http://download.bleepingcomputer.com/sUBs/ComboFix.exe save it to your desktop.

2. Double click combofix.exe. It will be a red icon with a white X on your desktop.

Follow the prompts you will get a blue cmd prompt screen and a choice to choose Y or N. Choose Y and hit enter.

3. When finished, it shall produce a log for you. This logfile is located at C:\ComboFix.txt.

Post that log and a HiJack log in your next reply

Note:

Do not mouseclick combofix's window while its running. That may cause it to stall.

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ID: 9   Posted (edited)

hi i could not zip rundll32 or scanregw.exe

and i couldn't find hgstart9usa.exe

How do you know if your running as adminstrator because i only have one logon profile on normal mode as "chrisNg" but when i go to safemode i see "adminstrator" logon profile

should i continue on with comobfix ?

Edited by JeanInMontana
Remove quote no need to quote, save the scroll time.

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Why couldn't you zip them? Error messages?

User Accounts in the Control Panel is how you know what your account is. Log on as the administrator for all these fixes and scans please. I would really like to get those file samples if at all possible. It's something new and can really help MBAM. If you can't get them then continue with ComboFix.

Oh and please don't quote my posts. Scroll down just a bit and you'll see a "Reply" button in the middle of three other options. Use that one.

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i can't compress because there is an error message that says

the compresssion cannot be performed because the file or directionr C:.............

contains characters in its name that compressed zipped folders cannot store: mi

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OK and we know that's not so. It's malware talk for not gonna let you. Go ahead and run ComboFix then. And post that log please.

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Since this topic has had no reply for over 5 days it will be closed to prevent other from posting into it. Should you decide to resume with your assistance PM any staff member and we will be happy to reopen the topic.

Note: the fixes in this topic are for this system only. Applying them to your system can cause severe damage and result in utter system failure. If you need help start your own topic and someone will be happy to assist you.

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