m.gre

Pop-up Ad/Redirect problem and svchost.exe crash

17 posts in this topic

Hello

I recently have been having a problem with random adware pop-up tabs displaying in Firefox (even without clicking any links). Svchost.exe APPCRASHes have also begun and become frequent. Also, sporadically after the APPCRASH my start menu and taskbar will lose their style and revert back to Win2000 style (I am using Vista home basic).

Within the last day I scanned with both SuperAnti Spyware and MBAM and removed all infections. Then I updated and scanned with my anti-virus program (McAfee).That scan found detected 2 items; 1 was removed and 1 was quarantined.

Below are the windows error pop-up report, the most recent MBAM log, DDS.txt, and Attach.zip is attached.

I tried to run the GMER program 3 different times and had a Bluescreen Crash each time...error message below as well.

Thank you in advance for your help!

Problem signature:

Problem Event Name: APPCRASH

Application Name: svchost.exe

Application Version: 6.0.6001.18000

Application Timestamp: 47918b89

Fault Module Name: ntdll.dll

Fault Module Version: 6.0.6002.18005

Fault Module Timestamp: 49e03821

Exception Code: c000071b

Exception Offset: 000888f5

OS Version: 6.0.6002.2.2.0.768.2

Locale ID: 1033

Additional Information 1: 0e02

Additional Information 2: b21b56b606e7544720668ce364087082

Additional Information 3: 0e02

Additional Information 4: b21b56b606e7544720668ce364087082

Read our privacy statement:

http://go.microsoft.com/fwlink/?linkid=501...mp;clcid=0x0409

==================================================

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4141

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18904

5/25/2010 8:07:54 AM

mbam-log-2010-05-25 (08-07-54).txt

Scan type: Quick scan

Objects scanned: 131104

Time elapsed: 11 minute(s), 50 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

====================================================

DDS (Ver_10-03-17.01) - NTFSx86

Run by mrg at 10:45:01.01 on Tue 05/25/2010

Internet Explorer: 8.0.6001.18904 BrowserJavaVersion: 1.6.0_19

Microsoft

Attach.zip

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It has been 48 hours and no one has responded to me (I'm not sure why?). So please go head and close this thread--I will open a new thread and repost my reports.

Thank you.

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Hello m.gre! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.

Step 1

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it back when you reply
    Then look for the following Java folders and if found delete them.
    C:\Program Files\Java
    C:\Program Files\Common Files\Java
    C:\Windows\Sun
    C:\Documents and Settings\All Users\Application Data\Java
    C:\Documents and Settings\All Users\Application Data\Sun\Java
    C:\Documents and Settings\username\Application Data\Java
    C:\Documents and Settings\username\Application Data\Sun\Java

Step 2

I also see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.


  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player

Step 3

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

In your next reply, please include these log(s) in this sequence:

  1. JavaRa log
  2. MalwareBytes' Anti-Malware log
  3. a new fresh DDS log only

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Hey Borislav, thanks for your reply!

Step 1

I uninstalled all versions of JAVA

Ran JavaRa

Deleted the Java folders except:

C:\Documents and Settings\All Users\Application Data\Java

C:\Documents and Settings\All Users\Application Data\Sun\Java

C:\Documents and Settings\username\Application Data\Java

C:\Documents and Settings\username\Application Data\Sun\Java

I am using Vista so the Documents and Settings folders did not exist.

Should I delete these folders that I found?

C:\ProgramData\Sun

C:\SWSetup\SUNJAVA

C:\Windows\System32\config\systemprofile\AppData\LocalLow\Sun

(Also, when my system is clean should I go to the Sun homepage and install the most recent JAVA version if I use it?)

Step 2

Completed

Step 3

Completed

New Logs below.

JavaRa 1.15 Removal Log.Report follows after line.

------------------------------------

The JavaRa removal process was started on Sun May 30 05:33:28 2010

Found and removed: C:\Users\mrg\AppData\LocalLow\Sun\Java\jre1.6.0_10

Found and removed: C:\Users\mrg\AppData\LocalLow\Sun\Java\jre1.6.0_11

Found and removed: C:\Users\mrg\AppData\LocalLow\Sun\Java\jre1.6.0_12

Found and removed: C:\Users\mrg\AppData\LocalLow\Sun\Java\jre1.6.0_13

Found and removed: C:\Users\mrg\AppData\LocalLow\Sun\Java\jre1.6.0_17

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4155

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18904

5/30/2010 6:03:46 AM

mbam-log-2010-05-30 (06-03-46).txt

Scan type: Quick scan

Objects scanned: 131318

Time elapsed: 10 minute(s), 17 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

DDS (Ver_10-03-17.01) - NTFSx86

Run by mrg at 6:10:03.57 on Sun 05/30/2010

Internet Explorer: 8.0.6001.18904

Microsoft

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3 minutes after I posted my last reply I went to hotmail.com and a malware (adware?) tab popped up so I guess the symptoms are still present.

Sorry for the double post but I thought this was pertinent.

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**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:

CF_download_FF.gif

CF_download_rename.gif

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

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ComboFix 10-05-29.05 - mrg 05/30/2010 17:08:19.1.1 - x86

Microsoft

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Step 1

Please, uninstall the following applications:

  1. Uniblue RegistryBooster 2010

You can read, how to this here:

Step 2

Open Notepad and copy and paste the text in the code box below into it:

KillAll::

Folder::
c:\program files\Viewpoint

DirLook::
c:\users\mrg\AppData\Local\qwdxlweoc

RegLock::
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]

Save the file to your desktop and name it CFScript.txt

Then drag the CFScript.txt into the ComboFix.exe as shown in the screenshot below.

CFScriptB-4.gif

This will start ComboFix again. It may ask to reboot. Post the contents of Combofix.txt in your next reply.

Note: These instructions and script were created specifically for this user. If you are not this user, do NOT follow these instructions or use this script as it could damage the workings of your system.

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ComboFix 10-05-29.05 - mrg 05/31/2010 3:13.2.1 - x86

Microsoft

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Please manually delete the following folder:

c:\users\mrg\AppData\Local\qwdxlweoc

Let me know how are things now.

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So far things are good.

The pop up tabs have stopped so far.

And I have not noticed an svchost.exe crash either.

(My startup also seems blazing fast so thank you for that as well!)

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Good work! :)

Last steps:

Step 1

* Go to start > run and copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.

Step 2

Please manually delete DDS and JavaRa.

Step 3

Please download and install the latest version of Java:

www.java.com/en

Step 4

Some malware preventions:

http://miekiemoes.blogspot.com/2008/02/how...nt-malware.html

Safe surfing! :)

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I removed DDS and JavaRa manually.

A McAfee window popped up and said it detected a trojan (combofix) and it was removed? It happened before I could run the ComboFix /uninstall command.

When I did finally run the command it said 'Windows cannot find ComboFix' (I also tried Combo-Fix /uninstall but I got the same error).

This folder and file still exist:

C:\Combo-Fix\

C:\ComboFix.txt

Should I manually delete them or uninstall in another way?

Also, can I re-enable my emulators with Defogger now?

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Edit:

I also have

C:\ComboFix2.txt

C:\ComboFix-quarantined-files.txt

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It was not necessary to remove ComboFix by McAfee because now you can not uninstall it entirely. Please manually delete these files.

About Defogger:

To enable CD Emulation programs using DeFogger please perform these steps:

  1. Please download DeFogger to your desktop.
  2. Once downloaded, double-click on the DeFogger icon to start the tool.
  3. The application window will now appear. You should now click on the Enable button to enable your CD Emulation drivers
  4. When it prompts you whether or not you want to continue, please click on the Yes button to continue
  5. When the program has completed you will see a Finished! message. Click on the OK button to exit the program.
  6. If CD Emulation programs are present and have been enabled, DeFogger will now ask you to reboot the machine. Please allow it to do so by clicking on the OK button.

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Yea I did not mean for it to delete it...the message box said McAfee found a trojan and removed it automatically (even though i know combofix is not a trojan).

I manually deleted the files....will the fact that I did not uninstall combofix be a problem?

I also enabled cd emulators with defogger and still have not had any of the symptoms from before!

Thank you so much for your help!

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No, it's not a problem. :)

Good luck! :)

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