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IE Frequently Generates "Internet Explorer has stopped working and needs to be closed" Message

Giant Trance

By Giant Trance
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Giant Trance

Giant Trance

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Posted

Hi,

I suspected my laptop was infected after I turned off my anti banner function in my Kapersky Internet Security in order to load a Flash game. When I tried to turn it on again afterwards, I couldn't do so for about 5 to 10 minutes. I was able to do so after that, but my Internet Explorer keeps on generating the error message "IE has stopped working and needs to be closed", but when I press cancel on that message the window continues to work. I scanned my computer using Kapersky but nothing abnormal was detected. Then I downloaded Malwarebytes and did a scan, and some malware were detected. Subsequently when I restarted my laptop my IE hangs even more frequently and my Media Player became muted when I play music. Here are the logs from Malwarebytes and HiJackThis:

-----------------------------

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4645

Windows 6.0.6002 Service Pack 2 (Safe Mode)

Internet Explorer 8.0.6001.18943

18/9/2010 11:50:58 PM

mbam-log-2010-09-18 (23-50-58).txt

Scan type: Full scan (C:\|D:\|)

Objects scanned: 279294

Time elapsed: 46 minute(s), 30 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 10

Registry Values Infected: 1

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 1

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\TypeLib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.

----------------------------

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:52:03 AM, on 19/9/2010

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v8.00 (8.00.6001.18943)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Apoint2K\Apoint.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe

C:\Program Files\HP\QuickPlay\QPService.exe

C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe

C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe

C:\Program Files\HP\HP Software Update\hpwuschd2.exe

C:\WINDOWS\System32\igfxtray.exe

C:\WINDOWS\System32\hkcmd.exe

C:\WINDOWS\System32\igfxpers.exe

C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe

C:\Program Files\Apoint2K\ApMsgFwd.exe

C:\Windows\system32\igfxsrvc.exe

C:\Program Files\Apoint2K\Apntex.exe

C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Program Files\FinePixViewer\QuickDCF2.exe

C:\Program Files\PC Connectivity Solution\Transports\NclMSBTSrv.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\Windows\system32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.safe-mail.net/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...O&pf=laptop

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...O&pf=laptop

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ievkbd.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe

O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"

O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

O4 - HKLM\..\Run: [HP Health Check Scheduler] C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe

O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe

O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe"

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [EPSON Stylus CX4100 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIAEP.EXE /F "C:\Windows\TEMP\E_S45B7.tmp" /EF "HKLM"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Global Startup: Bluetooth.lnk = ?

O4 - Global Startup: ExifLauncher2.lnk = C:\Program Files\FinePixViewer\QuickDCF2.exe

O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra button: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll

O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL

O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll

O13 - Gopher Prefix:

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/co...ex/qtplugin.cab

O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll,C:\PROGRA~1\KASPER~1\KASPER~1\kloehk.dll

O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe

O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe

O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe

O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe

O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--

End of file - 10536 bytes

-----------------------------

Thanks tons if you can help me in this.

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Elise

Elise

Posted
Posted

Hello ,

And :) My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Please download OTL from one of the following mirrors:

    [*]Save it to your desktop.

    [*]Double click on the otlDesktopIcon.png icon on your desktop.

    [*]Click the "Scan All Users" checkbox.

    [*]Push the Quick Scan button.

    [*]Two reports will open, copy and paste them in a reply here:

    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop

  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop

Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

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Giant Trance

Giant Trance

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Posted

Hi Elise,

As directed I have done the scans. During the launch of the Rootkit Unhooker I encountered a crash:a blue screen appeared, and my computer was restarted. I have clicked "Ok" when prompted to remove the parasite, am I supposed to click "cancel" instead? This is the error message from Windows after restarting:

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 18441

Additional information about the problem:

BCCode: d1

BCP1: 00000000

BCP2: 00000002

BCP3: 00000000

BCP4: C33D2E7E

OS Version: 6_0_6002

Service Pack: 2_0

Product: 768_1

Files that help describe the problem:

C:\WINDOWS\Minidump\Mini092710-01.dmp

C:\Users\Herman\AppData\Local\Temp\WER-57065-0.sysdata.xml

C:\Users\Herman\AppData\Local\Temp\WER472.tmp.version.txt

Read our privacy statement:

http://go.microsoft.com/fwlink/?linkid=501...mp;clcid=0x0409

-----------------------------------------------------------------------------------

Here are the rest of the logs:

OTL logfile created on: 27/9/2010 10:17:58 PM - Run 1

OTL by OldTimer - Version 3.2.14.1 Folder = C:\Users\Herman\Desktop

Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation

Internet Explorer (Version = 8.0.6001.18943)

Locale: 00004809 | Country: Malaysia | Language: ENE | Date Format: d/M/yyyy

2.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 48.00% Memory free

4.00 Gb Paging File | 3.00 Gb Available in Paging File | 71.00% Paging File free

Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files

Drive C: | 141.00 Gb Total Space | 85.65 Gb Free Space | 60.74% Space Free | Partition Type: NTFS

Drive D: | 8.05 Gb Total Space | 0.45 Gb Free Space | 5.57% Space Free | Partition Type: NTFS

E: Drive not present or media not loaded

F: Drive not present or media not loaded

G: Drive not present or media not loaded

H: Drive not present or media not loaded

I: Drive not present or media not loaded

Computer Name: HERMAN-PC

Current User Name: Herman

Logged in as Administrator.

Current Boot Mode: Normal

Scan Mode: All users

Company Name Whitelist: On

Skip Microsoft Files: On

File Age = 90 Days

Output = Standard

Quick Scan

========== Processes (SafeList) ==========

PRC - [2010/09/27 22:16:52 | 000,575,488 | ---- | M] (OldTimer Tools) -- C:\Users\Herman\Desktop\OTL.exe

PRC - [2010/08/14 23:19:12 | 000,232,912 | ---- | M] (Adobe Systems, Inc.) -- C:\WINDOWS\System32\Macromed\Flash\FlashUtil10i_ActiveX.exe

PRC - [2009/07/03 15:45:24 | 000,207,376 | ---- | M] (Kaspersky Lab) -- C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtblfs.exe

PRC - [2009/04/11 14:27:36 | 002,926,592 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe

PRC - [2009/03/04 11:25:12 | 000,621,056 | ---- | M] (Nokia.) -- C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

PRC - [2009/02/17 10:37:10 | 000,128,000 | ---- | M] () -- C:\Program Files\PC Connectivity Solution\Transports\NclMSBTSrv.exe

PRC - [2008/11/26 12:35:00 | 000,119,808 | ---- | M] () -- C:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe

PRC - [2008/01/19 15:38:38 | 001,008,184 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Windows Defender\MSASCui.exe

PRC - [2007/02/12 22:38:04 | 000,355,096 | ---- | M] (Intel Corporation) -- C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTmon.exe

PRC - [2007/02/12 22:37:58 | 000,174,872 | ---- | M] (Intel Corporation) -- C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe

PRC - [2007/01/30 12:02:00 | 000,303,104 | ---- | M] (FUJIFILM Corporation) -- C:\Program Files\FinePixViewer\QuickDCF2.exe

PRC - [2006/12/20 12:27:40 | 000,719,664 | ---- | M] (Broadcom Corporation.) -- C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

PRC - [2006/12/20 12:27:38 | 001,600,304 | ---- | M] (Broadcom Corporation.) -- C:\Program Files\WIDCOMM\Bluetooth Software\BTStackServer.exe

PRC - [2005/03/08 04:00:00 | 000,098,304 | ---- | M] (SEIKO EPSON CORPORATION) -- C:\WINDOWS\System32\spool\drivers\w32x86\3\E_FATIAEP.EXE

========== Modules (SafeList) ==========

MOD - [2010/09/27 22:16:52 | 000,575,488 | ---- | M] (OldTimer Tools) -- C:\Users\Herman\Desktop\OTL.exe

MOD - [2009/04/11 14:21:38 | 001,686,016 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18005_none_5cb72f96088b0de0\comctl32.dll

MOD - [2008/01/19 15:33:00 | 000,110,592 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\System32\msscript.ocx

========== Win32 Services (SafeList) ==========

SRV - [2010/08/19 23:22:36 | 000,311,680 | ---- | M] (Kaspersky Lab) [Auto | Running] -- C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe -- (AVP)

SRV - [2009/09/25 09:27:04 | 000,793,088 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\WINDOWS\System32\FntCache.dll -- (FontCache)

SRV - [2009/03/04 11:25:12 | 000,621,056 | ---- | M] (Nokia.) [On_Demand | Running] -- C:\Program Files\PC Connectivity Solution\ServiceLayer.exe -- (ServiceLayer)

SRV - [2008/01/19 15:38:24 | 000,272,952 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)

SRV - [2007/02/12 22:38:04 | 000,355,096 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTmon.exe -- (IAANTMON) Intel®

SRV - [2007/01/10 05:55:34 | 000,110,592 | ---- | M] (Hewlett-Packard Development Company, L.P.) [On_Demand | Stopped] -- C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe -- (Com4Qlb)

========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | Disabled | Stopped] -- C:\Windows\System32\DRIVERS\UIUSYS.SYS -- (UIUSys)

DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Windows\System32\DRIVERS\nwlnkfwd.sys -- (NwlnkFwd)

DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Windows\System32\DRIVERS\nwlnkflt.sys -- (NwlnkFlt)

DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Windows\System32\DRIVERS\ipinip.sys -- (IpInIp)

DRV - File not found [Kernel | Disabled | Stopped] -- C:\Windows\System32\drivers\blbdrive.sys -- (blbdrive)

DRV - [2010/01/03 23:27:35 | 000,280,592 | ---- | M] (Kaspersky Lab) [File_System | System | Running] -- C:\WINDOWS\System32\drivers\klif.sys -- (KLIF)

DRV - [2009/06/15 14:01:00 | 000,128,016 | ---- | M] (Kaspersky Lab) [Kernel | System | Running] -- C:\WINDOWS\System32\drivers\kl1.sys -- (kl1)

DRV - [2009/05/16 20:59:34 | 000,019,472 | ---- | M] (Kaspersky Lab) [Kernel | On_Demand | Running] -- C:\WINDOWS\System32\drivers\klmouflt.sys -- (klmouflt)

DRV - [2009/05/15 18:50:22 | 000,021,008 | ---- | M] (Kaspersky Lab) [Kernel | System | Running] -- C:\WINDOWS\System32\drivers\klim6.sys -- (KLIM6)

DRV - [2009/02/09 07:37:56 | 000,007,808 | ---- | M] (Nokia) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\drivers\usbser_lowerfltj.sys -- (UsbserFilt)

DRV - [2009/02/09 07:37:48 | 000,007,808 | ---- | M] (Nokia) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\drivers\usbser_lowerflt.sys -- (upperdev)

DRV - [2009/02/09 07:37:46 | 000,022,016 | ---- | M] (Nokia) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\drivers\ccdcmbo.sys -- (nmwcdc)

DRV - [2009/02/09 07:37:46 | 000,017,664 | ---- | M] (Nokia) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\drivers\ccdcmb.sys -- (nmwcd)

DRV - [2008/12/15 20:41:32 | 000,033,808 | ---- | M] (Kaspersky Lab) [File_System | Boot | Running] -- C:\Windows\system32\drivers\klbg.sys -- (klbg)

DRV - [2008/11/17 15:40:22 | 003,668,480 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\System32\drivers\NETw5v32.sys -- (NETw5v32) Intel®

DRV - [2008/08/26 10:26:12 | 000,018,816 | ---- | M] (Nokia) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\drivers\pccsmcfd.sys -- (pccsmcfd)

DRV - [2008/03/04 02:32:00 | 000,188,416 | ---- | M] (Conexant Systems Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\System32\drivers\CHDRT32.sys -- (CnxtHdAudService)

DRV - [2008/02/11 19:36:10 | 002,302,976 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\System32\drivers\igdkmd32.sys -- (igfx)

DRV - [2008/02/11 19:36:10 | 002,302,976 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\drivers\igdkmd32.sys -- (ialm)

DRV - [2007/12/06 09:51:00 | 000,298,496 | ---- | M] (Marvell) [Kernel | On_Demand | Running] -- C:\WINDOWS\System32\drivers\yk60x86.sys -- (yukonwlh)

DRV - [2007/03/01 20:49:58 | 002,216,448 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\drivers\NETw4v32.sys -- (NETw4v32) Intel®

DRV - [2007/02/22 08:24:48 | 000,159,232 | ---- | M] (Conexant Systems Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\drivers\CHDART.sys -- (HdAudAddService)

DRV - [2007/02/12 22:36:54 | 000,277,784 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\system32\DRIVERS\iaStor.sys -- (iaStor)

DRV - [2007/01/02 18:45:30 | 000,080,688 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\WINDOWS\System32\drivers\btwavdt.sys -- (btwavdt)

DRV - [2007/01/02 18:45:30 | 000,078,128 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\WINDOWS\System32\drivers\btwaudio.sys -- (btwaudio)

DRV - [2007/01/02 18:45:30 | 000,016,560 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\WINDOWS\System32\drivers\btwrchid.sys -- (btwrchid)

DRV - [2006/12/07 23:05:58 | 000,985,600 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\System32\drivers\HSX_DPV.sys -- (HSF_DPV)

DRV - [2006/12/07 23:04:36 | 000,207,360 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\System32\drivers\HSXHWAZL.sys -- (HSXHWAZL)

DRV - [2006/12/07 23:04:26 | 000,659,968 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\System32\drivers\HSX_CNXT.sys -- (winachsf)

DRV - [2006/12/01 01:24:58 | 000,008,192 | ---- | M] (Hewlett-Packard Development Company, L.P.) [Kernel | System | Running] -- C:\WINDOWS\System32\drivers\eabfiltr.sys -- (eabfiltr)

DRV - [2006/11/29 00:44:52 | 000,008,192 | ---- | M] (Conexant Systems, Inc.) [Kernel | Auto | Running] -- C:\WINDOWS\System32\drivers\XAudio.sys -- (XAudio)

DRV - [2006/11/17 20:19:30 | 000,143,872 | ---- | M] (Alps Electric Co., Ltd.) [Kernel | On_Demand | Running] -- C:\WINDOWS\System32\drivers\Apfiltr.sys -- (ApfiltrService)

DRV - [2006/11/16 01:16:24 | 000,032,256 | ---- | M] (REDC) [Kernel | Auto | Running] -- C:\WINDOWS\System32\drivers\rimmptsk.sys -- (rimmptsk)

DRV - [2006/11/15 20:42:46 | 000,043,520 | ---- | M] (REDC) [Kernel | Auto | Running] -- C:\WINDOWS\System32\drivers\rimsptsk.sys -- (rimsptsk)

DRV - [2006/11/15 18:35:20 | 000,037,376 | ---- | M] (REDC) [Kernel | Auto | Running] -- C:\WINDOWS\System32\drivers\rixdptsk.sys -- (rismxdp)

DRV - [2006/11/02 17:51:45 | 000,900,712 | ---- | M] (QLogic Corporation) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\ql2300.sys -- (ql2300)

DRV - [2006/11/02 17:51:38 | 000,420,968 | ---- | M] (Adaptec, Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\adp94xx.sys -- (adp94xx)

DRV - [2006/11/02 17:51:34 | 000,316,520 | ---- | M] (Emulex) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\elxstor.sys -- (elxstor)

DRV - [2006/11/02 17:51:32 | 000,297,576 | ---- | M] (Adaptec, Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\adpahci.sys -- (adpahci)

DRV - [2006/11/02 17:51:25 | 000,235,112 | ---- | M] (ULi Electronics Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\uliahci.sys -- (uliahci)

DRV - [2006/11/02 17:51:25 | 000,232,040 | ---- | M] (Intel Corporation) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\iastorv.sys -- (iaStorV)

DRV - [2006/11/02 17:51:00 | 000,147,048 | ---- | M] (Adaptec, Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\adpu320.sys -- (adpu320)

DRV - [2006/11/02 17:50:45 | 000,115,816 | ---- | M] (Promise Technology, Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\ulsata2.sys -- (ulsata2)

DRV - [2006/11/02 17:50:41 | 000,112,232 | ---- | M] (VIA Technologies Inc.,Ltd) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\vsmraid.sys -- (vsmraid)

DRV - [2006/11/02 17:50:35 | 000,106,088 | ---- | M] (QLogic Corporation) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\ql40xx.sys -- (ql40xx)

DRV - [2006/11/02 17:50:35 | 000,098,408 | ---- | M] (Promise Technology, Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\ulsata.sys -- (UlSata)

DRV - [2006/11/02 17:50:35 | 000,098,408 | ---- | M] (Adaptec, Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\adpu160m.sys -- (adpu160m)

DRV - [2006/11/02 17:50:24 | 000,088,680 | ---- | M] (NVIDIA Corporation) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\nvraid.sys -- (nvraid)

DRV - [2006/11/02 17:50:19 | 000,045,160 | ---- | M] (IBM Corporation) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\nfrd960.sys -- (nfrd960)

DRV - [2006/11/02 17:50:17 | 000,041,576 | ---- | M] (Intel Corp./ICP vortex GmbH) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\iirsp.sys -- (iirsp)

DRV - [2006/11/02 17:50:16 | 000,071,784 | ---- | M] (Silicon Integrated Systems) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\sisraid4.sys -- (SiSRaid4)

DRV - [2006/11/02 17:50:13 | 000,040,040 | ---- | M] (NVIDIA Corporation) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\nvstor.sys -- (nvstor)

DRV - [2006/11/02 17:50:11 | 000,071,272 | ---- | M] (Adaptec, Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\djsvs.sys -- (aic78xx)

DRV - [2006/11/02 17:50:10 | 000,067,688 | ---- | M] (Adaptec, Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\arcsas.sys -- (arcsas)

DRV - [2006/11/02 17:50:10 | 000,065,640 | ---- | M] (LSI Logic) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\lsi_scsi.sys -- (LSI_SCSI)

DRV - [2006/11/02 17:50:10 | 000,038,504 | ---- | M] (Silicon Integrated Systems Corp.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\sisraid2.sys -- (SiSRaid2)

DRV - [2006/11/02 17:50:10 | 000,037,480 | ---- | M] (Hewlett-Packard Company) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\hpcisss.sys -- (HpCISSs)

DRV - [2006/11/02 17:50:09 | 000,067,688 | ---- | M] (Adaptec, Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\arc.sys -- (arc)

DRV - [2006/11/02 17:50:09 | 000,035,944 | ---- | M] (Integrated Technology Express, Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\iteraid.sys -- (iteraid)

DRV - [2006/11/02 17:50:07 | 000,035,944 | ---- | M] (Integrated Technology Express, Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\iteatapi.sys -- (iteatapi)

DRV - [2006/11/02 17:50:05 | 000,065,640 | ---- | M] (LSI Logic) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\lsi_sas.sys -- (LSI_SAS)

DRV - [2006/11/02 17:50:05 | 000,035,944 | ---- | M] (LSI Logic) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\symc8xx.sys -- (Symc8xx)

DRV - [2006/11/02 17:50:04 | 000,065,640 | ---- | M] (LSI Logic) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\lsi_fc.sys -- (LSI_FC)

DRV - [2006/11/02 17:50:03 | 000,034,920 | ---- | M] (LSI Logic) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\sym_u3.sys -- (Sym_u3)

DRV - [2006/11/02 17:49:59 | 000,033,384 | ---- | M] (LSI Logic Corporation) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\mraid35x.sys -- (Mraid35x)

DRV - [2006/11/02 17:49:56 | 000,031,848 | ---- | M] (LSI Logic) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\sym_hi.sys -- (Sym_hi)

DRV - [2006/11/02 17:49:53 | 000,028,776 | ---- | M] (LSI Logic Corporation) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\megasas.sys -- (megasas)

DRV - [2006/11/02 17:49:30 | 000,017,512 | ---- | M] (VIA Technologies, Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\viaide.sys -- (viaide)

DRV - [2006/11/02 17:49:28 | 000,016,488 | ---- | M] (CMD Technology, Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\cmdide.sys -- (cmdide)

DRV - [2006/11/02 17:49:20 | 000,014,952 | ---- | M] (Acer Laboratories Inc.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\aliide.sys -- (aliide)

DRV - [2006/11/02 16:25:24 | 000,071,808 | ---- | M] (Brother Industries Ltd.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\brserid.sys -- (Brserid) Brother MFC Serial Port Interface Driver (WDM)

DRV - [2006/11/02 16:24:47 | 000,011,904 | ---- | M] (Brother Industries Ltd.) [Kernel | On_Demand | Stopped] -- C:\Windows\system32\drivers\brusbser.sys -- (BrUsbSer)

DRV - [2006/11/02 16:24:46 | 000,005,248 | ---- | M] (Brother Industries, Ltd.) [Kernel | On_Demand | Stopped] -- C:\Windows\system32\drivers\brfiltup.sys -- (BrFiltUp)

DRV - [2006/11/02 16:24:45 | 000,013,568 | ---- | M] (Brother Industries, Ltd.) [Kernel | On_Demand | Stopped] -- C:\Windows\system32\drivers\brfiltlo.sys -- (BrFiltLo)

DRV - [2006/11/02 16:24:44 | 000,062,336 | ---- | M] (Brother Industries Ltd.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\brserwdm.sys -- (BrSerWdm)

DRV - [2006/11/02 16:24:44 | 000,012,160 | ---- | M] (Brother Industries Ltd.) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\brusbmdm.sys -- (BrUsbMdm)

DRV - [2006/11/02 15:41:49 | 000,200,704 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\drivers\VSTAZL3.SYS -- (HSFHWAZL)

DRV - [2006/11/02 15:36:50 | 000,020,608 | ---- | M] (N-trig Innovative Technologies) [Kernel | Disabled | Stopped] -- C:\Windows\system32\drivers\ntrigdigi.sys -- (ntrigdigi)

DRV - [2006/11/02 15:30:54 | 001,781,760 | ---- | M] (Intel

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Elise

Elise

Posted
Posted

Hello again,

COMBOFIX

---------------

Please download ComboFix from one of these locations:

Bleepingcomputer
ForoSpyware

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Query_RC.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC_successful.gif

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

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Giant Trance

Giant Trance

Posted
  • Author
Posted
Hi, how is the IE problem now?

I have not tried yet, will do so tomorrow. I believe Popcap is not the culprit, this was pre-installed in my laptop by the manufacturer HP when I bought the laptop. Everything was working fine previously, now besides IE being affected, Windows Media Player is mysteriously muted during music playback as mentioned in my first post. I have not installed any new codecs, but I have downloaded Real Player recently, but I removed it shortly. Sound was ok when I played music using Quicktime player. Perhaps I should re-install IE, and perhaps there were some leftover registry entries from Real Player affecting Media Player?

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Giant Trance

Giant Trance

Posted
  • Author
Posted

Hi,

I surfed for about 45 minutes and the message did not pop up so far. Reinstalled Kaspersky Internet Security, never tried to do a scan yet, which sometimes hangs in the midst of the scan. Windows Media Player still muted. I have another problem, I have installed a software previously for a handphone's bluetooth to work with the computer, but it didn't work. The software is provided by the manufacturer Sony Ericsson. Since then there's always this error message that's generated when I switch on the wireless switch. On My Computer, I just realised there's a folder that appeared under "Others", named "W910i", which causes Windows Explorer to hang, generating a message that says it needs to be closed.

Would there still be something creeping in my machine? Appreciate your effort in looking through all my logs, thanks much :welcome:

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Giant Trance

Giant Trance

Posted
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Posted

I did a scan with Kaspersky as well as Malwarebytes yesterday, no infection was found.

Will find out about updates for the bluetooth software of the handphone.

I tried to uninstall Windows Media Player, but it doesn't appear in the "Add/Remove Programs", nor the "installed updates" list. If you happen to know what's wrong pls help me, in the logs is there anything from WMP? If not it's ok, this is beyond the scope of malware already.

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Giant Trance

Giant Trance

Posted
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Posted

I should be using version 11, this is the support information I gotten from the Media Player.

Windows Media Player

Version 11.0.6002.18111

Operating System

Version: 6.0.6002 System Locale: en-MY

Service Pack: 2.0 User Locale: en-MY

Build Lab: 6002.vistasp2_gdr.100608-0458 Geo ID: Malaysia

Type: Workstation DRM Version: 11.0.6002.18005

Architecture: x86 Indiv Version: 2.5.0.0

Processors: 2

Media Player Binaries

Name Version Name Version Name Version

wmp.dll 11.0.6002.18111 wmlaunch.exe 11.0.6001.7000 wmpshell.dll 11.0.6001.7000

wmplayer.exe 11.0.6002.18111 wmpband.dll 11.0.6002.18005 wmpsyncmgr.dll 11.0.6000.6324

wmploc.dll 11.0.6002.18111 wmpcm.dll 11.0.6001.7000 wmpconfig.exe 11.0.6002.18065

wmpps.dll 11.0.6000.6324 mpvis.dll 11.0.6000.6324 wmvcore.dll 11.0.6002.18049

wmpeffects.dll 11.0.6002.18005 wmpdxm.dll 11.0.6002.18065 mf.dll 11.0.6002.18049

Other Binaries

Name Version Name Version Name Version

drmv2clt.dll 11.0.6002.18005 MSACM32.dll 6.0.6001.18000 prremote.dll 9.0.0.463

msnetobj.dll 11.0.6002.18005 msacm32.drv 6.0.6002.18005 MSVCR80.dll 8.0.50727.4053

msxml3.dll 8.100.5003.0 imagehlp.dll 6.0.6001.18000 PSAPI.DLL 6.0.6000.16386

WMASF.DLL 11.0.6001.7000 MSASN1.dll 6.0.6002.18106 klscav.dll 9.0.0.463

actxprxy.dll 6.0.6001.18000 CRYPT32.dll 6.0.6002.18005 jscript.dll 5.8.6001.18869

PhotoMetadataHandler.dll 7.0.6002.18107 WINTRUST.dll 6.0.6002.18169 scrchpg.dll 9.0.0.463

windowscodecs.dll 7.0.6002.18107 ksuser.dll 6.0.6000.16386 CLBCatQ.DLL 2001.12.6931.18000

sensapi.dll 6.0.6000.16386 wdmaud.drv 6.0.6002.18005 gdiplus.dll 5.2.6002.18005

schannel.dll 6.0.6002.18269 thumbcache.dll 6.0.6001.18000 UxTheme.dll 6.0.6001.18000

credssp.dll 6.0.6001.18000 MFPlat.DLL 11.0.6002.18005 dwmapi.dll 6.0.6001.18000

rtutils.dll 6.0.6002.18274 audioeng.dll 6.0.6001.18000 dbghelp.dll 6.0.6001.18000

TAPI32.dll 6.0.6000.16386 AUDIOSES.DLL 6.0.6002.18005 SHELL32.dll 6.0.6002.18287

NETAPI32.dll 6.0.6002.18005 MMDevApi.dll 6.0.6002.18005 OLEACC.dll 7.0.6002.18155

rasman.dll 6.0.6001.18000 SAMLIB.dll 6.0.6002.18005 WINMM.dll 6.0.6002.18005

RASAPI32.dll 6.0.6002.18005 NSI.dll 6.0.6001.18000 MSVFW32.dll 6.0.6002.18158

wmpnssci.dll 11.0.6001.7000 WS2_32.dll 6.0.6001.18000 VERSION.dll 6.0.6002.18005

upnphost.dll 6.0.6001.18000 WLDAP32.dll 6.0.6002.18005 OLEAUT32.dll 6.0.6002.18005

slc.dll 6.0.6002.18005 NTMARTA.DLL 6.0.6002.18005 SHLWAPI.dll 6.0.6002.18005

wmdmps.dll 11.0.6000.6324 PROPSYS.dll 7.0.6002.18005 COMCTL32.dll 6.10.6002.18005

shdocvw.dll 6.0.6002.18005 SETUPAPI.dll 6.0.6002.18005 ole32.dll 6.0.6002.18005

apphelp.dll 6.0.6002.18005 MSIMG32.dll 6.0.6000.16386 AVRT.dll 6.0.6001.18000

dhcpcsvc6.DLL 6.0.6002.18005 iertutil.dll 8.0.6001.18943 USP10.dll 1.626.6002.18005

WINNSI.DLL 6.0.6001.18000 urlmon.dll 8.0.6001.18943 LPK.DLL 6.0.6002.18051

DNSAPI.dll 6.0.6002.18005 Normaliz.dll 6.0.6000.16386 msvcrt.dll 7.0.6002.18005

dhcpcsvc.DLL 6.0.6002.18005 WININET.dll 8.0.6001.18943 MSCTF.dll 6.0.6002.18005

IPHLPAPI.DLL 6.0.6002.18005 SXS.DLL 6.0.6001.18000 IMM32.DLL 6.0.6002.18005

SSDPAPI.dll 6.0.6000.16386 rsaenh.dll 6.0.6002.18005 GDI32.dll 6.0.6002.18005

WINHTTP.dll 6.0.6002.18096 pxstub.ppl 9.0.0.463 USER32.dll 6.0.6002.18005

upnp.dll 6.0.6001.18000 params.ppl 9.0.0.470 RPCRT4.dll 6.0.6002.18024

cewmdm.dll 11.0.6001.7000 Secur32.dll 6.0.6002.18051 ADVAPI32.dll 6.0.6002.18005

mswmdm.dll 11.0.6001.7000 userenv.dll 6.0.6002.18005 kernel32.dll 6.0.6002.18005

FirewallAPI.dll 6.0.6001.18000 prloader.dll 9.0.0.470 ntdll.dll 6.0.6002.18005

midimap.dll 6.0.6002.18005 MSVCP80.dll 8.0.50727.4053

Audio Codecs

Type Name Format Binary Version

ACM Microsoft IMA ADPCM CODEC 0011 imaadp32.acm 6.0.6000.16386

ACM Microsoft CCITT G.711 A-Law and u-Law CODEC 0007 msg711.acm 6.0.6000.16386

ACM Microsoft GSM 6.10 Audio CODEC 0031 msgsm32.acm 6.0.6000.16386

ACM Microsoft ADPCM CODEC 0002 msadp32.acm 6.0.6000.16386

ACM Fraunhofer IIS MPEG Layer-3 Codec (decode only) 0055 l3codeca.acm 1.9.0.402

ACM Messenger Audio Codec 028E sirenacm.dll 14.0.8089.726

ACM Microsoft PCM Converter 0001

DMO Emuzed AMR-NB Decoder-DMO CE0CFCE7, 7A22, 7A21 EmzAMRNBDec.dll 2.6.1.0

DMO WMAudio Decoder DMO 0160, 0161, 0162, 0163 WMADMOD.DLL 11.0.6001.7000

DMO WMAPro over S/PDIF DMO 0162 WMADMOD.DLL 11.0.6001.7000

DMO WMSpeech Decoder DMO 000A, 000B WMSPDMOD.DLL 11.0.6002.18034

DMO MP3 Decoder DMO 0055 mp3dmod.dll 11.0.6001.7000

DMO Emuzed AMR-WB Decoder-DMO D04B9FCB EzdAMRWBDec.dll 2.6.1.0

Video Codecs

Type Name Format Binary Version

ICM Microsoft RLE MRLE msrle32.dll 6.0.6002.18158

ICM Microsoft Video 1 MSVC msvidc32.dll 6.0.6002.18158

ICM Microsoft YUV UYVY msyuv.dll 6.0.6002.18158

ICM Intel IYUV codec IYUV iyuv_32.dll 6.0.6002.18158

ICM Toshiba YUV Codec Y411 tsbyuv.dll 6.0.6002.18158

ICM Cinepak Codec by Radius cvid iccvid.dll 1.10.0.13

DMO Mpeg4s Decoder DMO mp4s, MP4S, m4s2, M4S2 mp4sdecd.dll 11.0.6001.7000

DMO WMV Screen decoder DMO MSS1, MSS2 wmvsdecd.dll 11.0.6002.18005

DMO WMVideo Decoder DMO WMV1, WMV2, WMV3, WMVP, WVP2, WMVR, WMVA, WVC1 wmvdecod.dll 11.0.6001.7000

DMO Mpeg43 Decoder DMO mp43, MP43 mp43decd.dll 11.0.6001.7000

DMO Mpeg4 Decoder DMO MPG4, mpg4, mp42, MP42 mpg4decd.dll 11.0.6001.7000

MPEG/DVD Filters

Type Name Binary Version

video ffdshow Video Decoder ffdshow.ax 1.0.3.1023

video MPV Decoder Filter Mpeg2DecFilter.ax 1.0.0.3

video CyberLink Video/SP Decoder CLVSD.AX 5.0.0.1121

video CyberLink Video/SP Decoder CLVSD.ax 6.0.0.2919

video Microsoft MPEG-2 Video Decoder msmpeg2vdec.dll 11.0.6001.7110

video MainConcept (Muvee) MPEG-2 Video Decoder muveem2vd.ax 1.1.0.9816

video MainConcept (Muvee) MPEG Video Decoder muveedsmpeg.ax 1.0.0.77

video Roxio Smart Encoder MPEG2VidCodec.dll 9.0.5.79

video ffdshow raw video filter ffdshow.ax 1.0.3.1023

video CBVA DMO wrapper filter cbva.dll 6.0.6001.18322

video Roxio MPEG2 Encoder MPEG2VidCodec.dll 9.0.5.79

video Sonic MPEG Video Decoder sonicdsmpeg.ax 1.1.3858.0

video roxio DCFilters Mpeg I/II Decoder DCFilters9.dll 9.0.5.77

video Roxio Smart Decoder MPEG2VidCodec.dll 9.0.5.79

video Roxio MPEG2 Video Decoder MPEG2VidCodec.dll 9.0.5.79

video Sonic MPEG-2 Video Decoder sonicm2vd.ax 1.0.197.60322

video CyberLink Video/SP Decoder CLVSD.ax 6.0.0.3202

audio AC3Filter ac3filter.ax 1.0.1.0

audio ffdshow Audio Decoder ffdshow.ax 1.0.3.1023

audio Microsoft MPEG-1/DD Audio Decoder msmpeg2adec.dll 11.0.6001.7000

audio MainConcept (Muvee) MPEG Audio Decoder muveedsmpeg.ax 1.0.0.77

audio CyberLink Audio Wizard CLAudWizard.ax 1.0.0.1215

audio Sonic MPEG Audio Decoder sonicdsmpeg.ax 1.1.3858.0

audio CyberLink Audio Decoder(HomeNetwork) CLAud.ax 6.0.0.2821

audio Roxio Audio Decoder (DVD) RoxioDVDAudio.dll 9.0.5.79

audio CyberLink Audio Decoder CLAud.ax 6.0.0.3319

Plug-ins

Type Name Binary Version

Background Bluetooth Headset Plugin BtWmpPlugIn.dll 6.0.1.3700

Background Windows Live Messenger Music Plugin psmsong.14.0.8089.0726.dll 14.0.8089.726

Services

Name Key Binary Version

Media Guide MediaGuide

Content Partner

None Found

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Giant Trance

Giant Trance

Posted
  • Author
Posted

I managed to solve the problem, apparently I changed the settings of my speakers before it became muted in Media Player. Ooooh hoooooo finally the music is back!!! Thanks for taking the time to help me look for the Microsoft link :lol:

Now I got another wierd problem now, when I log into my malwarebytes forum account I receive the normal message that I have logged in as my username and I will be redirected to where I was browsing. But I got redirected to main forum page after that and I am not recognisedas having logged in. It happens consecutively and it's really frustrating....I can log in this time because I clicked on "if you do not wish to wait redirect me immediately" link. Any idea what is wrong? I am encounter this problem when I log in with another laptop, it is running Internet Explorer 8.

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Giant Trance

Giant Trance

Posted
  • Author
Posted

It happened before, but I can't remember whether I was using that laptop or the laptop that has the IE problem. I deleted my cookies and cleared my history during that time and everything went back to normal then. I don't know whether it was because I left the "remember me" checked during logging in, which by default is. I repeatedly deleted cookies yesterday but it didn't helped. For some reason I could log in without problems today with that laptop. I did it a few times in between browsing other websites , all the logging in attempts were successful.

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Elise

Elise

Posted
Posted

It usually is related to browser cache or cookies. Nothing malicious. :(

Lets run one last scan to check for leftovers.

ESET ONLINE SCANNER

----------------------------

I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    2. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    3. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    4. Check esetAcceptTerms.png
    5. Click the esetStart.png button.
    6. Accept any security warnings from your browser.
    7. Check esetScanArchives.png
    8. Push the Start button.
    9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    10. When the scan completes, push esetListThreats.png
    11. Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      Note - when ESET doesn't find any threats, no report will be created.
    12. Push the esetBack.png button.
    13. Push esetFinish.png

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