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tpack37

Trouble Installing and Running Malwarebytes

4 posts in this topic

Even after trying the steps described here, I still get the following two errors:

1. On Install, I get the following error:

Error creating registry key:

HKEY_CURRENT_USER_\SOFTWARE\Malwarebytes'Anti-Malware

RegCreateKeyEx failed; code 5

Access is denied.

Click Retry to try again, Ignore to proceed anyway, or Abort to cancel installation.

2. When I try to scan (after ignoring the error on install), I get the following error: MBAM_ERROR_NO_ITEMS_SELECTED (0,0). This error occurs even though I've selected my C drive.

What should I do? Thanks for your help!

Travis

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Hello tpack37: :o

  1. Installation requires Administrative Privileges
  2. It indicates that you haven't selected any thing to scan

Please match your settings as indicated in the following two screenshots

JKtwx.png

eXWhs.png

Then update MBAM (current 4785), perform a Quick Scan

Please post back using MXyBj.png button along with following details, someone will help you:

  1. OS version with 32/64-bit
  2. Installed Security Product(s) including Firewall

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Thank you--now it is scanning.

1. I'm running Windows XP Professional 32 bit w/service pack 3.

2. I'm running Microsoft Security Essentials and Windows Firewall.

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Hello tpack37:

Glad to know MBAM is working, you still need to have couple of tweaks, please exclude following in MSE:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

To configure Automatic Updates and Schedule Scans you may like to check How To Use The New Scheduler

Should you have any other question(s) please post back using MXyBj.png button

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