AdvancedSetup

I'm infected - What do I do now?

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Hello and welcome to Malwarebytes

Please do not reply to another users post in the Malware Removal - HijackThis Logs sub-forum.

If you're infected or think you are please start your own topic as needed after reading the information below.

Our program, Malwarebytes' Anti-Malware can detect and remove most Malware with no further actions required for free.

Please download, install, update and do a Quick Scan with Malwarebytes' Anti-Malware

If your current anti-virus solution let this infection through please consider purchasing the PRO version of Malwarebytes' Anti-Malware for additional protection.

If you're still experiencing issues after running the above procedures then please follow the instructions below.

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult.

Download DDS from here: dds.scr or here: dds.com and save it to your desktop.

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


    When done, DDS will open two (2) logs:

    1. DDS.txt
    2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

  • Then post a new topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (such as Install/Uninstall programs, using special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

Troubleshooting Tips

  1. FAQ - Malwarebytes' Anti-Malware won't run or failed to resolve my issues
  2. Groups authorized to help with HJT logs

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