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blancopc

Computer locks up with Malwarebytes service running

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If the malwarebytes service is running the computer will lock up after a minute or two. I can stop the service and the computer runs fine. I turned off all services and then turned them back on one at a time, as soon as I turn on Malwarebytes the computer locks up. I even tried to just turn on malwarbytes with all other services off and it locked up.

I'm running Malwarebytes 1.50.1.1100, data base 5782, finger print 300162. Also running AVG 2011 free edition.

Thanks, Fred

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Hello and :)

Please follow these instructions for exclusion of files in AVG Free 2011

AVG Free 2011

Show Hidden Files and Folders in Windows XP:

  • Click Start and select My Computer
  • Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  • Select Folder Options
  • Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  • Next, uncheck the box next to Hide protected operating system files (Recommended)
  • Then, uncheck the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 on Windows XP:

  1. Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield
  2. Click on Tools at the top and select Advanced settings...
  3. Click on Excluded Items under Resident Shield
  4. Click on the Add Path button on the right
  5. Click on the + next to My Computer in the Browse For Folder window
  6. Click on the + next to your system drive (usually C:)
  7. Click on the + next to Program Files
  8. Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK
  9. Click on the Add Path button on the right
  10. Click on the + next to My Computer in the Browse For Folder window
  11. Click on the + next to your system drive (usually C:)
  12. Click on the + next to Documents and Settings
  13. Click on the + next to Application Data
  14. Click once on the Malwarebytes folder so that it is highlighted and click on OK
  15. Click on the Add File button on the right and click on My Computer on the left
  16. Double-click on your system drive (usually C:)
  17. Double-click on Windows
  18. Scroll to the right until you find the System32 folder and double-click on it
  19. Double-click on the drivers folder
  20. Scroll to the right until you find mbam.sys and double-click on it
  21. Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it
  22. Click on the Apply button at the bottom of the program window and then click on OK
  23. Close the AVG window

Reset Hidden Files and Folders in Windows XP:

  • Click Start and select My Computer
  • Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  • Select Folder Options
  • Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  • Next, check the box next to Hide protected operating system files (Recommended)
  • Then, check the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Show Hidden Files and Folders in Windows Vista and Windows 7:

  • Click on the Start vista-7-start.png button and select Computer
  • Press the Alt key on your keyboard and click on Tools
  • Select Folder Options
  • Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  • Next, uncheck the box next to Hide protected operating system files (Recommended)
  • Then, uncheck the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 in Windows Vista and Windows 7:

  1. Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield
  2. Click on Tools at the top and select Advanced settings...
  3. Click on Excluded Items under Resident Shield
  4. Click on the Add Path button on the right
  5. Click on the + next to Computer in the Browse For Folder window
  6. Click on the + next to your system drive (usually C:)
  7. Click on the + next to Program Files Note: This should be Program Files (x86) for 64 bit Windows versions.
  8. Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK
  9. Click on the Add Path button on the right
  10. Click on the + next to Computer in the Browse For Folder window
  11. Click on the + next to your system drive (usually C:)
  12. Click on the + next to ProgramData
  13. Click once on the Malwarebytes folder so that it is highlighted and click on OK
  14. Click on the Add File button on the right and click on Computer on the left
  15. Double-click on your system drive (usually C:)
  16. Double-click on Windows
  17. Scroll to the right until you find the System32 folder and double-click on it
  18. Double-click on the drivers folder
  19. Scroll to the right until you find mbam.sys and double-click on it
  20. Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it Note: This will be C:\Windows\SysWOW64\drivers for 64 bit Windows versions.
  21. Click on the Apply button at the bottom of the program window and then click on OK
  22. Close the AVG window

Reset Hidden Files and Folders in Windows Vista and Windows 7:

  • Click on the Start vista-7-start.png button and select Computer
  • Press the Alt key on your keyboard and click on Tools
  • Select Folder Options
  • Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  • Next, check the box next to Hide protected operating system files (Recommended)
  • Then, check the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Set Exclusions for AVG Free 2011 in Malwarebytes' Anti-Malware:

  • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  • Click on the Add button
  • In the small browse window that opens, navigate to C:\Program Files and click once on AVG and click OK
  • Close Malwarebytes' Anti-Malware

If you have any problems, please post back and one of the Experts will assist you

Thanks, :)

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