Malwarebytes Crashes

2 posts in this topic


Ive been scanning the forums for a solution to this problem but nothing seems to help. Quick scanning is ok but everytime I perform a full scan, it stops randomly around 30 mins into the scan. no error message comes up on the the mbam application, but i get a Windows message saying the program has stopped working. no logs come out on mbam since the program just stops prematurely, but when I checked the Windows error logs I get these same details even on the previous attempts i did in the past several tries:


Malwarebytes' Anti-Malware


Stopped working


2/24/2011 6:49 PM


Report Sent

Problem signature

Problem Event Name: APPCRASH

Application Name: mbam.exe

Application Version:

Application Timestamp: 4d0fe807

Fault Module Name: ntdll.dll

Fault Module Version: 6.0.6002.18327

Fault Module Timestamp: 4cb73436

Exception Code: c0000005

Exception Offset: 00066277

OS Version: 6.0.6002.

Locale ID: 1033

Additional Information 1: 399b

Additional Information 2: d5e8ef9c743cde226f497aebcc3b7068

Additional Information 3: a8b0

Additional Information 4: f602b044879e59369dff945da2459bb9

Files that help describe the problem (some files may no longer be available)




I have tried several times reinstalling the program and even making sure it's always updated, but it stops in the same manner and the error logs shows the EXACT same thing. pls help...

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Hello eisuke,

Let's see if an OTL report can find a solution.

Please Download OTL to your Desktop:

To Use OTL:

  • Get OTL From
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
OTL should now start. Change the following settings
Change Drivers to All
Change Standard Registry to All
Under File Scans, change File age to 30
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL.
Please attach these 2 files in your next reply.

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