nwelte

ADdoctor

21 posts in this topic

I got hit with another virus. AVG kicked in and stopped it but still suffering from some issues. I get two reoccuring errors:

1. Spooler Subsystem App stopped working and was closed.

2. OfferBox has stopped working.

Here are the result from AVG's vault:

"Infection";"Trojan horse SHeur3.BOOW";"C:\Users\Nathaniel Welte\Downloads\222B.tmp";"N/A";"2/16/2011, 7:07:58 PM"

"Infection";"Trojan horse Generic20.CGTK";"c:\Users\Nathaniel Welte\AppData\Local\Temp\Rj4.exe";"N/A";"2/23/2011, 10:05:02 PM"

"Infection";"Trojan horse Generic20.CGTK";"c:\Users\Nathaniel Welte\AppData\Local\Temp\Rjz.exe";"N/A";"2/23/2011, 10:05:03 PM"

"PUP";"Adware Generic3.BYE";"c:\Program Files\IEToolbar\Google Toolbar\tbu08803\frame_search.dll";"N/A";"2/23/2011, 10:05:40 PM"

"PUP";"Adware Generic3.BYE";"c:\Program Files\IEToolbar\Google Toolbar\frame_search.dll";"N/A";"2/23/2011, 10:05:40 PM"

"Infection";"Trojan horse Generic20.CGTK";"c:\Users\Nathaniel Welte\AppData\Local\Temp\Rj4.exe";"N/A";"2/23/2011, 10:05:40 PM"

"Infection";"Trojan horse Generic21.VJX";"C:\Users\Nathaniel Welte\AppData\Local\Temp\D1D2.tmp";"N/A";"2/25/2011, 6:52:55 PM"

"Infection";"Trojan horse Generic21.VJX";"C:\Users\Nathaniel Welte\AppData\Local\Temp\D24F.tmp";"N/A";"2/25/2011, 6:52:57 PM"

"Malware";"Win32:Kryptik-AIW";"C:\USERS\NATHANIEL WELTE\APPDATA\LOCAL\TEMP\WCARMSNEOX.EXE";"N/A";"2/23/2011, 10:05:18 PM"

"Malware";"Win32/Kryptik.KZL";"C:\USERS\NATHANIEL WELTE\APPDATA\LOCAL\TEMP\ARNOWMSXEC.EXE";"N/A";"2/23/2011, 10:05:35 PM"

"Malware";"Win32/Kryptik.KZL";"C:\USERS\NATHANIEL WELTE\APPDATA\LOCAL\TEMP\NMAOWESCXR.EXE";"N/A";"2/23/2011, 10:05:46 PM"

"Malware";"Win32/Kryptik.KZJ";"C:\USERS\NATHANIEL WELTE\APPDATA\LOCAL\TEMP\SONWCMRXAE.EXE";"N/A";"2/23/2011, 10:05:54 PM"

"Malware";"Unknown";"C:\USERS\NATHANIEL WELTE\APPDATA\LOCAL\TEMP\RJ3.EXE";"N/A";"2/23/2011, 10:06:03 PM"

I ran DDS and it did not make an Attach log. Here is the DDS log:

DDS (Ver_10-12-12.02) - NTFSx86

Run by Nathaniel Welte at 18:56:44.88 on Fri 02/25/2011

Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_17

Microsoft

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Hello nwelte! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.
  • Post all of your log files, don't attach them.

When I run Malwarebytes, it see that if finds 22 infections, but then stops working so I do not have a log.

So you can't remove them, right?

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Please locate to:

C:\Program Files\Malwarebytes' Anti-Malware

rename mbam.exe to firefox.exe and then:

  • Launch Malwarebytes' Anti-Malware
  • Go to Update" tab and select Check for Updates.
  • Go to Scanner tab and select Perform Quick Scan, then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

In your next reply, please post the following logs:

  1. Malwarebytes' Anti-Malware log
  2. a new fresh DDS log only

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Here is the DDS log:

DDS (Ver_10-12-12.02) - NTFSx86

Run by Nathaniel Welte at 19:58:08.34 on Sat 02/26/2011

Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_17

Microsoft

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Looks better. :(

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:

CF_download_FF.gif

CF_download_rename.gif

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    ----------------------------------------------------


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

  • Double click on Combo-Fix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

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I had to delete AVG.

ComboFix 11-02-26.01 - Nathaniel Welte 02/27/2011 8:31.1.4 - x86

Microsoft

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Please visit www.virustotal.com and upload the following file:

c:\windows\system32\VIDRESZRB.dll

Post the results in your next reply.

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When I try to upload the file I get a message that says "You don't have permission to open this file. Contact the owner or administrator for permission". I am logged in as the admin.

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Open Notepad and copy and paste the text in the code box below into it:

http://forums.malwarebytes.org/index.php?showtopic=76446

Collect::[8]
c:\windows\system32\VIDRESZRB.dll

Save the file to your desktop and name it CFScript.txt

Then drag the CFScript.txt into the ComboFix.exe as shown in the screenshot below.

CFScriptB-4.gif

This will start ComboFix again. It may ask to reboot. Post the contents of Combofix.txt in your next reply.

Note: These instructions and script were created specifically for this user. If you are not this user, do NOT follow these instructions or use this script as it could damage the workings of your system.

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ComboFix 11-02-28.02 - Nathaniel Welte 02/28/2011 18:38:38.2.4 - x86

Microsoft

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  1. Please visit this website: Submit Malware Sample
  2. Against the inscription: "Link to topic where this file was requested:", insert links pointing to this topic.
  3. Against the inscription: "Browse to the file you want to submit:", click on the Choose... button.
  4. Navigate to the following file: C:\Qoobox\Quarantine\[8]-Submit_date_time.zip (date_time will be replaced with the date and time when this file was created)
  5. Against the inscription: "Leave any comments, further information about this file, or contact information:" should be written as follows:
    Sent at the request of Borislav.
  6. Once you're ready, click the Send File button.

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I am not getting any more errors. Things seem to be running faster. What were the results of the file I submitted?

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Thank you very much! :blink:

One last scan for sure:

  • Launch Malwarebytes' Anti-Malware
  • Go to Update" tab and select Check for Updates.
  • Go to Scanner tab and select Perform Quick Scan, then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

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Malwarebytes' Anti-Malware 1.50.1.1100

www.malwarebytes.org

Database version: 5957

Windows 6.0.6001 Service Pack 1

Internet Explorer 7.0.6001.18000

3/4/2011 6:49:00 PM

mbam-log-2011-03-04 (18-49-00).txt

Scan type: Quick scan

Objects scanned: 161177

Time elapsed: 2 minute(s), 42 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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Thanks! :)

Last steps:

Step 1

Go to Start => Run... and copy & paste next command in the field:

ComboFix /uninstall

Then hit Enter button.

This procedure will do the following:

  • Uninstall ComboFix
  • Delete its related folders and files
  • Reset your clock settings
  • Hide file extensions
  • Hide the system/hidden files
  • Resets System Restore again

Note: Make sure there's a space between ComboFix and /uninstall

Step 2

Please manually delete DDS.

Step 3

Keep your software up-to-date:

www.bleepingcomputer.com/tutorials/tutorial174.html

Some malware preventions:

http://forums.malwarebytes.org/index.php?showtopic=9365

Safe surfing! :)

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Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.

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