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Kimy

Can't Download Malwarebytes

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I have the Antivirus 2009 problem on my Vista equipped laptop. I was able to go into my Task Manager and stop the Antivirus 2009 process so I am able to use my computer normally unlike most other users. I have attempted to download Malwarebytes software to get AV2009 off my computer for good but when I go to download the file a pop-up appears and says my security settings do not allow this file to be downloaded. Any advice? Thank you!

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This is quoted from one of the forum moderators. Many have been having this issue.

Welcome to Malwarebytes

Please try the following routine to see if you can get Malwarebytes to run.

Click on Start, click Run, and then type devmgmt.msc and click OK

On the View menu click on Show hidden devices

Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys

Highlight that driver and right click on it and select DISABLE

Now RESTART your computer.

Download a copy of Malwarebytes but DO NOT run it yet.

Rename the downloaded installer file to any generic name such as your own name but keep the .EXE extension on the file and run it.

Once the program is installed go to the UPDATE tab and try to update the program if you can.

Then go to the SCANNER tab and run a Quick Scan and allow MBAM to fix anything found.

If that does work then please follow the routine below and post a new topic in the listed forum with the requested information.

Please read and follow the instructions provided here: http://www.malwarebytes.org/forums/index.php?showtopic=2936

When ready please post your logs here: http://www.malwarebytes.org/forums/index.php?showforum=7

Someone will be happy to assist you further with cleaning your system.

During this scan and cleanup process you should not install any other software unless requested to do so.

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Thank you for the help...but....it was all going perfectly until I got to the TDSSserv.sys step. I don't have that (or anything even remotely similar) in my Non-Plug and Play Drivers area...any help?

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That means the issue isn't what I suspected, I thought it was a rootkit that's been blocking the software and websites. Refer to the instructions here and see if that helps: http://www.malwarebytes.org/forums/index.php?showtopic=7404 I'm thinking the site you're downloading from may have been added to the restricted sites list and this would block downloading of files from that site. If it helps then go ahead and read the instructions here: http://www.malwarebytes.org/forums/index.php?showtopic=2936 and post your logs in a new topic here: http://www.malwarebytes.org/forums/index.php?showforum=7

Please be sure not to install any software or use any removal/scanning tools exept those that you are instructed to by the expert who will be assisting you as doing so can make their job much more difficult. If that doesn't get it working let me know by posting back here and we'll try a few more things.

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I had the same problem and this is what I did:

1.Go to Control Panel

2.Click Internet Options

3.Click on Security tab

4.Click Custom level

what you'll need to do is scroll down to the "downloads" section of the menu and enable file downloads!

that should be it!!! :)

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