Hafiii

Won't boot up after Malwarebytes

13 posts in this topic

Hi,

I had my question posted in the wrong area and was redirected here. Here is the short version and you can ask for more specific details that you may need. I contracted a virus called Antimalware Doctor that i read scares people into buying their product or lack of. I researched and found Malwarebytes to be one of the best at removing it. Downloaded (free version) and ran. Found 7 or so issues and removed. All seemed fine again. 2 days later i ran it again just to double check nothing "re-appeared". It found 1 issue and needed to restart to finish. When i did that my pc will not boot up. Gets a error message: ; "Windows could not restart because of an error in the software". "Please report this problem as: load needed DLLs kernel". "Please contact your support person to report this problem".

Things i have tried.....Ran Recovery Console from my Windows XP disc. Tried chkdsk and fixboot. No help. Also tried to restart in safe mode and last known good config from the F8 page with same results.

I'm not against wiping and starting over but would like to exhaust all other options if possible to maybe get my info back first.

Dell Optiplex GX270 - Windows XP home w/disc

Thanks in advance for any help or suggestions.

Hafiii

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LDTate, Thanks for the reply. I read over the info in the link you supplied quickly and will again when i proceed. I had one more thing to add that i forgot in my original message and i didn't want to re-post for fear of looking like i was being assisted. I have a cloned hard drive that i made using an Apricorn Drivewire and the software that came with it. It does NOT have the files i'm looking to retrieve on it as it was made after a fresh wipe and some set up to get it to my preference. Under one of the warnings in the link you posted it said you can create a new hard drive to boot up the pc then add the non-booting drive as a slave and retrieve your info. Am i understanding that correctly or am i reading too much into that? If so would my cloned drive work for this purpose or do you still think my best chance at getting my saved data back would be the XP repair install? Thanks again, Hafiii

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do you still think my best chance at getting my saved data back would be the XP repair install
Yes

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LDTate, I just tried the XP repair install. After step 4 (accepting license agreement) i get a message that says "The following list shows the existing partitions and unpartitioned space on this computer". My 3 options at the bottom are "install", "Delete partition" and "Quit". Does that mean i don't have a repair option or do i need to select C: partition1 [NTS] to get to the repair option? Thanks, Hafiii

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Follow the instructions in the link I posted.

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LDTate, Ok so i followed down the instructions to warning 2. Naturally i didn't try the second hard drive. Tried bootcfg in recovery console and it gave me a list of options to add to the end. I chose rebuild but it gives me questions i don't know how to answer. Next i went to "one more suggestion" but do not know the letter to my cd drive and could not find it in bios. Next i followed the instructions under "XP crashed". I get down to adding the commands and i get "the command is not recognized" or "the parameter is not valid" when i try to enter them. Sorry but i am struggling to get anywhere. Any ideas? Thanks, Hafiii

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To run the Recovery Console from the Windows XP startup disks or the Windows XP CD-ROM, follow these steps:

1. Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD drive, and then restart the computer.

You'll need to see what key you need to use in order to boot from the CD. Usually it's F10

2. Click to select any options that are required to start the computer from the CD drive if you are prompted.

3. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

4. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console.

5. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

6. At the command prompt, type the appropriate commands to diagnose and repair your Windows XP installation.

Type Fixmbr (tap enter)

Type Exit

Restart the computer

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That did it! All my "stuff" seems to be there. THANK YOU, THANK YOU, THANK YOU!

One more quick question....Can i restore to an earlier date now & would that help anything? I know the day my problems started (i saw it happen) so if i can go to an earlier date would that remove any after effects or once that kind of thing is on there it will always be until it's wiped? Also if it would help can you tell me where to find system restore? I looked but can't find it now but know it's there somewhere.

Thanks, Hafiii

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My thoughts are MalwareBytes removed the infection so I wouldn't be afraid to continue uing the pc.

I suggest you run a new MBAM scan, being sure to check for updates before scanning.

Post the results

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Just curious.....If Malwarebytes removed the virus, what caused it to not boot up after restart from Malwarebytes scan?

I'm not against running a new scan but think i may wait until i get some things back-up better in case i have another booting issue. Getting ready for work now and have an appointment tomorrow so don't be concerned if it takes me a few days.

Thanks, Hafiii

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We've been seeing some infections upon removal prevent a normal boot as the infection has changed the Master Boot Record.

If you prefer to do a system restore:

1.

Click Start.

2.

Point to All Programs.

3.

Point to Accessories.

4.

Point to System Tools.

5.

Click System Restore.

6.

Follow the instructions on the wizard.

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Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.

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