Potential Infection - Can't Open Some Programs

[dscia]

Hi,

I've had Kenny94 for help in the past and he was extremely helpful. My computer has recently been potentially exposed to something else as I can't open some programs like World of Warcraft, iTunes is laggy/crashes, and programs like AOL Instant Messenger and Steam games refuse to load/be recognized. Here is a recent HJT scan.

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 1:02:10 AM, on 7/1/2011

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\WLTRYSVC.EXE

C:\WINDOWS\System32\bcmwltry.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe

C:\WINDOWS\system32\PnkBstrA.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\Program Files\Avira\AntiVir Desktop\avshadow.exe

C:\Program Files\Wireless-N PCI Adapter\WLService.exe

C:\Program Files\Wireless-N PCI Adapter\WMP300N.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\dwwin.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\World of Warcraft\Launcher.exe

C:\WINDOWS\system32\PnkBstrB.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://toolbar.ask.com/toolbarv/askRedirect?o=10607&gct=&gc=1&q=

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://toolbar.ask.com/toolbarv/askRedirect?o=10607&gct=&gc=1&q=%s

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.divx.com/divx/webplayerdemo/en

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll

O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKCU\..\Run: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"

O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll

O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe

O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe

O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

O23 - Service: WMP300NSvc - GEMTEKS - C:\Program Files\Wireless-N PCI Adapter\WLService.exe

--

End of file - 6919 bytes

[Kenny94]

Hi again....

HijackThis doesn't show a lot these days. So let's use DDS:

We need to look at some information about what is going on in your computer:

Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
    
  • DDS.pif
    

  [*]Double click on the DDS icon, allow it to run.

  [*]A small box will open, with an explanation about the tool.

  [*]When done, DDS will open two (2) logs

  1. DDS.txt

  2. Attach.txt

  [*] Save both reports to your desktop.

  [*] The instructions here ask you to attach the Attach.txt.

  

  [*]Instead of attaching, please copy/past both logs into your Thread

  [*]Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run.

After downloading the tool, disconnect from the internet and disable all antivirus protection.

Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HEREThen post your DDS (DDS.txt and Attach.txt

[dscia]

Sadly I can't get into My Computer or any folders. My flash drive isn't auto-starting when plugged in anymore either.

[Kenny94]

My flash drive isn't auto-starting when plugged in anymore either.

This is a safely feature as ComboFix disables autoruns. We can add autoruns back, but not recommend. Also, I see uTorrent is running. You should remove uTorrent. P2P (peer-to-peer) using P2P software is very risky, because it makes you very susceptible to infection, attack, exposure of personal or company information.

Please copy and paste this post to a new text document or print it for reference later.

Please reboot your computer in Safe Mode by doing the following :

• Restart your computer
  
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  
• Instead of Windows loading as normal, the Advanced Options Menu should appear;
  
• Select Safe Mode with Networking and press Enter.
  
• Login as the same user you were previously logged in at.
  
• 
  

Next

Update Run Malwarebytes

• Launch Malwarebytes' Anti-Malware
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

[dscia]

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3 (Safe Mode)

Internet Explorer 6.0.2900.5512

7/1/2011 12:19:36 PM

mbam-log-2011-07-01 (12-19-36).txt

Scan type: Quick scan

Objects scanned: 116181

Time elapsed: 2 minute(s), 18 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

[Kenny94]

Follow these instructions please in Safe Mode with Networking:

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. http://www.malwarebytes.org/mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version 1.51 from here. http://www.malwarebytes.org/mbam-download.php

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Update Run Malwarebytes

• Launch Malwarebytes' Anti-Malware
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

[dscia]

I downloaded mbam-clean.exe on my other computer and tried to transfer it over on my USB drive. It won't even open up my E drive to let me take the program out even in safe mode.

[Kenny94]

Please download and run the following tool with your flash drive in normal mode to help allow other programs to run. (courtesy of BleepingComputer.com)

There are two different versions. If one of them won't run then download and try to run the other one.

Vista and Windows 7 users need to right-click and choose Run as Administrator

You only need to get one of them to run, not both of them.

Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)

There are two different versions. If one of them won't run then download and try to run the other one.

Vista and Windows 7 users need to right-click and choose Run as Administrator

You only need to get one of them to run, not both of them.

1. eXplorer.exe -
   
2. WiNlOgOn.exe
   

Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Once you've gotten one of them to run then try to immediately run the following:

1. Download ComboFix from below:
   Combofix download
   * IMPORTANT !!! Place combofix.exe on your Desktop
   
2. Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
   You can get help on disabling your protection programs here
   
3. Double click on combofix.exe & follow the prompts.
   
4. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
   Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
   
   The Windows recovery console will allow you to boot up into a special recovery mode that allows us to help you in the case that your computer has a problem after an attempted removal of malware.
   With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal.
   Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement.
   ComboFix will now automatically install the Microsoft Windows Recovery Console onto your computer, which will show up as a new option when booting up your computer. Do not select the Microsoft Windows Recovery Console option when you start your computer unless requested to by a helper.
   Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see a message that says:
   The Recovery Console was successfully installed.
   
   Click on Yes, to continue scanning for malware.
   
5. Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
   
6. When finished, it shall produce a log for you. Post that log (C:\ComboFix.txt) in your next reply.
   Note:
   Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
   ---------------------------------------------------------------------------------------------
   
7. Ensure your AntiVirus and AntiSpyware applications are re-enabled.
   ---------------------------------------------------------------------------------------------
   

[dscia]

I am not able to load either of them off of my flashdrive. I can no longer even boot into safe mode (arrow keys won't let me go up the list to safe mode and the 30 seconds run out and it boots me into normal mode).

[Kenny94]

Why can't use your flashdrive. Also, what is the message do you receive when you try to open some of the applications?

[dscia]

Nothing happens when I try to open my usb drive to try to get the files open. The one time I was actually able to open the E drive neither program did anything when i was trying to open the files.

[Kenny94]

I've used Avira AntiVir Rescue System with success to move on to the next stage.

Avira AntiVir Rescue System Requires access to a working computer with a CD/DVD burner to create a bootable CD.

• Avira AntiVir Rescue System. Click Here - Tutorial for Avira Rescue CD.
  If you encounter problems running the Rescue Disk, you can get further assistance at the Avira Support Forum.
  
• 
  
• Place a blank CD in your burner and double-click on the downloaded file named rescue_system-common-en.exe
  
• The program will automatically burn the CD for you.
  
• Place the burned CD into the affected computer and start the computer from this CD.
  
• On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.
  
• Click on the Configuration button.
  
  • Select Scan all files
    
  • Select Try to repair infected files and Rename files, if they cannot be removed
    
  • Select Scan for dialers
    
  • Select Scan for joke programs (Jokes)
    
  • Select Scan for games
    
  • Select Scan for spyware (SPR)
    

  [*]Click on Virus scanner

  [*]Click on Start scanner at the bottom of the screen

  [*]When the scan is finished, you can save the scan report by clicking on Save and then by choosing where to save it So be sure to save the reportand post it. For further review.

[LDTate]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!